No, we aren’t talking about Batman. We are talking about Mr. Bruce who assisted our friends Jamin and Ashley Mills from The Handmade Home. After deciding to buy a 40 year old home, the Mills (sensibly) decided to have the home’s HVAC (Heating, Ventilation, and Air Conditioning) system and ductwork assessed. Mr. Bruce, who you can see working on the system, has been in the heating and AC repair and maintenance field, coincidentally, 40 years. Was it fate?
He was totally amazing. He’s become our new best friend, Ashley expressed on her and Jamin’s blog, The Handmade Home. She said that Bruce was a good sport and let the Mills family take pictures of him while he evaluated their home’s heating and air conditioning system. Looks to us like he was having fun.
At Neal Harris Service Experts, we pride ourselves on our 100% satisfaction guarantee and were elated to hear that Bruce was living up to our guarantee. The Mills wrote that Bruce was “like the calming father figure” and included that he is the “kind of man you call on for help and can absolutely trust.”
As we expect all of our NATE-certified technicians to do, Bruce took his time to explain everything, and if he wasn’t sure they understood, the Mills said he took the time to explain it again.
Just like the Mills, many homeowners have to make choices that affect their heating and cooling systems, beyond which system to install, such as (like the Mills) when [buying|purchasing|investing in]30] a home, do you keep the existing system, or does it need to be upgraded?
On top of answering their questions, the Mills learned the significance of having thorough maintenance of an older system and, more vital, “the importance of having the right person and company come out and do the maintenance for you.”
While Bruce wasn’t able to share answers that were all perfect and rainbows, he was honest and explained that the decisions made when choosing which heating and air conditioning system to purchase for your home affects your indoor air quality and the health of your kiddos (and their lungs!).
We are so proud of Bruce and him helping the Mills family with their recent air conditioning safety inspection and tune-up service. If you currently own an older system and are thinking about upgrading, have concerns about your indoor air quality, or are in need of a seasonal tune-up, call Neal Harris Service Experts today and we’ll get you set up with one of our amazing technicians, just like Bruce!