How to Fix Your Nest Thermostat When it Won’t Respond

If your home is running on the Nest Thermostat you probably read about the recent issues and may be living in fear of being left without heat in the dead of winter. 

But fear not! 

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code? 

For complete instructions, see Nest Support page. For a more basic summary, keep on reading: 

Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some problems, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to fix the issue and get it up and running again. 

Signs of this glitch include the following: 

  • The thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi 
  • The thermostat tells you the battery is low and it needs to shut down 
  • The thermostat’s animated features are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling system(s) 

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer. 

IMPORTANT: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if Nest Support says don’t do it, DO NOT DO IT.) 

After around 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the component has turned on during this time, turn it off and then turn it back on again, manually restarting the system. Once it has restarted completely, plug it back in to finish charging. After another 60 minutes of charging, disconnect the Nest Thermostat and reattach it to its base. 

You should be be ready to go at this point, but  if you’ve had enough and want to swap your thermostat, you can view our comparison of common thermostats.  

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Stallion Heating and Air Conditioning put in your Nest Thermostat, please feel free to call us at 215-259-5850 or schedule an appointment online. 

And if you’ve got another problem, like a warning from Nest that your furnace is shutting down, then your thermostat is likely working as intended. You may need to call Stallion Heating and Air Conditioning as one of Philadelphia‘s premier furnace experts to fix your hvac.  

Additionally, do not let this incident worry you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.