When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many individuals start their search for an air conditioner repair company on the internet. While you’re surfing the web, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when searching for an AC repair business. Figure out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand information and the ability to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re prepared to come to you for an additional charge. Diligently weigh your local alternatives before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on high-quality workmanship and professionalism. Look for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service very likely has the experience necessary to handle complex HVAC breakdowns. Find out how long the company has been operating. Then, ask a professional whether they have previously encountered the problem you need fixed. Such experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you select a company that offers competitive and fair prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trustworthy companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and offer warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be daunting. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Kansas City.