When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
Many property owners start their search for an air conditioning repair company on the web. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or colleagues are valuable when searching for an AC repair service. Figure out which companies the people whose opinions you respect have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the opportunity to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, find out if they’re able to come to you for an added charge. Thoroughly weigh your local options before deciding to pay more for an out-of-area HVAC repair company.
Air conditioners often malfunction at the most inconvenient times. Choosing a company that provides emergency services is essential if you need timely, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside ordinary business hours.
Certifications indicate a company’s dedication to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their technicians are trained and knowledgeable.
Before entrusting AC repair to just any company, confirm that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
A company with a long track record of providing quality service very likely has the experience needed to handle complicated HVAC breakdowns. See how much time the company has been in business. Then, ask a tech whether they have previously worked on the problem you need addressed. This kind of experience is imperative to ensure consistent, dependable and professional service.
Effective communication is vital when dealing with any company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
Obtaining numerous quotes helps you identify a company that offers competitive and reasonable prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trustworthy companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.
Reliable service providers guarantee their work and provide warranties for your assurance. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Selecting a good HVAC contractor doesn’t have to be daunting. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services.
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