What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee individually. Some companies you’ve hired in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer you even more value by separating them. 

What Is a Trip Charge? 

A trip charge covers the cost for a certified plumber or HVAC technician to stop by your home. Often called a service call fee, this cost is the initial rate for sending our technicians, equipment and expertise to your doorstep. If you would like to eliminate trip charges in the future, you can consider signing up for one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee pays for the services required to locate the source of a problem. For plumbing, this may consist of scoping. In HVAC repairs, it might involve inspecting the inside of your unit. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee will be rolled into the repair bill. That said, you will be charged for the diagnostic services alone if you do not. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

Generally speaking, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work concerned with evaluating the issue and figuring out a plan for repairs. If you’re paying for repairs, you won’t even notice the diagnostic fee because it’ll be rolled into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Many plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Rather than charging you for two services together, we opt for two distinct fees. This allows us to price our services in the fairest available manner. 

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