What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your AC system needs repair at your Kansas City home and you have no idea what to expect. It’s nerve-wracking enough to welcome an air conditioner repair technician into your home, but then to wonder what they’re going to do could add even more unnecessary stress. But fear not! Neal Harris Service Experts is here to update you on the general A/C system repair process so you can be informed when an expert air conditioning service technician needs to visit your home.

AC Repair Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound ridiculous, but they need to take a look at it to verify that it’s not merely a thermostat settings error. The technician will confirm the thermostat is set to cool and then reduce the temperature to see if that will activate the air conditioner. A defective or incorrectly connected wire could be all that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may need to look at your circuit breaker box. They may switch the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty of AC Repair

The service tech will then probably ask to see the air conditioner. Similar to a doctor, the technician will begin their trial and error diagnosis process. There are multiple factors that could be the reason for an AC that isn’t functioning properly, and it’s up the service tech to look into all the possible causes starting from the most typical issues to the least. The process could take anywhere from five minutes to sixty, and sometimes longer.

During the AC diagnosis, they will most likely check the air filter to verify it’s not obstructed or in need of replacing. They will examine the A/C system’s refrigerant levels, make sure the air condenser fan is spinning properly, confirm that the size of your air conditioning system is correct for the size of your home, and examine the electronics, safety controls, and wiring.

Have answers, will fix

Once the AC service tech has determined the problem, he should explain all your choices to you. The conversation will typically start with the service tech explaining what the trouble is, what part (if any) failed, how or why it failed, and what function that part has for your air conditioner.

The repairman will then go into your options, which will involve swapping out the part and correcting the problem, but could also include upgrading parts of the AC system, the air conditioner itself, or your entire HVAC system. In some cases, it may make more sense to buy a whole new heating and AC system, particularly if the AC is past its prime, or susceptible to breaking down again and end up with you spending more on AC repairs by the time it’s all said and done. The technician will explain how much time, effort, and cost it will take to fix the problem.

The service tech might now explain what could have been done to avoid the trouble or part failure and how to avoid a future problem from happening. This usually includes proactive maintenance, which not only helps stop an air conditioning breakdown, but in most situations also keeps your air conditioner’s warranty valid. Most expert air conditioning repair companies will offer an annual service plan so you don’t have to stress about making future HVAC tune-up appointments for your home.

At the end, they will discuss the process for repairing the failed part or resolving the problem. If you elect that AC repair is better for you than purchasing an upgraded air conditioning system, the service tech will order any parts needed and schedule your follow-up appointment to repair your A/C system. Or, if the part needed is already available on their truck, they will move forward with the air conditioner repair work with your approval.

Remember that throughout Kansas City you’re in good hands with Neal Harris Service Experts. Our technicians are ACE-certified and have received extensive background checks so you can feel confident with the men and women we send into your home. If you ever think of any questions about your AC or what to expect with your AC repair, give us a call day or night at 816-787-0500 and we’ll be happy to walk you through the process.

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