What to Expect During an AC Repair Appointment

So, suddenly your A/C needs repair at your Kansas City home and you’re not sure what to expect. It’s nerve-wracking enough to let an air conditioner repair technician into your home, but then to not be sure what they’re going to do tends to add a whole other level of concern. Not to worry! Neal Harris Service Experts is here to fill you in on the basic AC repair process so you’ll be prepared when an expert A/C system service technician needs to visit your home. 

AC Repair Starts Simple 

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound silly, but they need to check it to make sure that it’s not simply a thermostat settings error. The service tech will confirm the thermostat is set to cool and then lower the temperature to see if that will trigger the air conditioning system. A faulty or improperly connected wire could be all that’s preventing you from having a comfortable home. 

If there is still an issue, the technician may ask you to see the circuit breaker box. They may set the circuit switches to off and then back to on to see if that resets the system. 

Getting to the nitty-gritty of AC Repair 

The service tech will then most likely ask to see the air conditioning equipment. Like a doctor, the service tech will begin their trial and error diagnosis process. There are multiple things that could be the culprit of an air conditioning system that isn’t running properly, and it’s up the service tech to check all the possible reasons starting from the most ordinary issues to the least. This process could take anywhere from 5 to 60 minutes or more. 

During the AC diagnosis, they will most likely check the air filter to make sure it’s not clogged or in need of replacing. They will examine the AC refrigerant levels, make sure the air condenser fan is rotating properly, confirm that the size of your air conditioning system is appropriate for the size of your home, and check the electronics, safety controls, and wiring. 

Once the AC technician has diagnosed the issue, he or she should explain all your options to you. The conversation will usually start with the service tech explaining what the issue is, what part (if any) failed, how or why it failed, and what that part does for your air conditioning system operate}. 

The technician will then go into your courses of action, which will include swapping out the part and correcting the problem, but could also include upgrading parts of the A/C, the air conditioner itself, or your entire heating and AC system. In particular cases, it may make more sense to invest in a whole new heating and AC system, especially if the air conditioner is past its prime, or susceptible to breaking down again and end up costing you more for A/C system repairs in the end. The service tech will explain how much time, effort, and cost it will take to fix the problem. 

The service tech might at this point explain what could have been done to prevent the issue or part failure and how to prevent a future problem from happening. This usually includes being proactive with annual maintenance, which not only helps avoid an A/C system breakdown, but in most cases also keeps your air conditioner’s warranty valid. Most expert AC repair centers will offer an annual maintenance plan so you don’t have to think about making future HVAC tune-up appointments for your home. 

Finally, they will explain the process for repairing the failed part or resolving the issue. If you decide that AC repair is better for you than investing in an AC system upgrade, the service tech will order any parts necessary and set up your next appointment to repair the air conditioner. Or, if the necessary part is already available on their truck, they will go ahead and start the AC repair work with your authorization. 

Keep in mind that throughout Kansas City your system is in good hands with Neal Harris Service Experts. Our technicians are ACE-certified and have undergone extensive background checks so you can feel comfortable with the technicians we send into your home. If you ever have any questions about your air conditioning system or what to expect with your AC repair, give us a call 24/7 at 816-787-0500 and we’ll be happy to discuss the process.