We Can Repair Any Kind of Gas Fireplace in Kansas City

Gas fireplaces make adding warmth to your Kansas City home easy. Just flip a switch or squeeze a button for instant heat.

They’re also fairly simple to use. Unlike their woodburning alternatives, there’s no need to put in firewood or sweep up ashes. But like any other natural gas equipment, these fireplaces need routine maintenance to help them run efficiently and avoid breakdowns.

When your fireplace won’t start or won’t stay lit, the professionals at Neal Harris Service Experts Heating, Air Conditioning & Plumbing can help. Use our step-by-step tips first. If your fireplace still isn’t heating correctly, contact us. We can take care of any type. All of our technicians are NATE certified, which means they’ve completed in-depth instruction to better serve you. And all of our excellent work is backed by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several reasons why your fireplace won’t ignite. Remove the cosmetic piece under your fireplace to access its components.

  1. Is a breaker tripped? Inspect your home’s electrical panel and reboot breakers as necessary.
  2. Is the gas flowing? Verify the valve is in the “open” placement.
  3. Is the pilot light on? If it has blown out, follow manufacturer instructions to reignite. Fasten the vent cap to halt drafts from putting it out.
  4. Pilot light ignites but won’t stay on? There could be a problem with the thermocouple, a metal safety sensor that regulates gas flow.
  5. Pilot light stays on but fireplace won’t light? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you think there’s a problem with the thermocouple or thermopile, ask for assistance.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve fully cooled.
  • Grinding or shrieking sounds? Have Neal Harris Service Experts Heating, Air Conditioning & Plumbing service or put in a new blower.
  • Strange scents? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, turn off the fireplace, ventilate your home and get in touch with us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it run more efficiently and avoid costly failures. It may even help it last longer.

  1. Confirm your fireplace is completely cooled.
  2. Turn the gas off by rotating the valve to “off.”
  3. Pull out the gas logs, examine them for cracks and clean them with a soft-bristled brush.
  4. Remove the lava rocks, vacuum them individually and remove soot with the brush.
  5. Clean the interior of the fireplace with a vacuum hose attachment.
  6. Clean internal edges with a wet cloth. Use warm, soapy water to get rid of dust or soot collections.
  7. Put back lava rocks and logs in the same arrangement.
  8. Clean the glass casing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to break.
  9. If you have a vented gas fireplace, take a look at the outside vent and remove debris such as leaves or bird nests.
  10. Check your carbon monoxide detector is working appropriately.

Schedule Annual Maintenance Today

Once your fireplace is running again, book regular tune-ups with us. These inspections can potentially discover issues before they develop. We’ll test your components for cracks. We’ll also make certain there aren’t any leaks and that pressurization levels are right.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.