Neal Harris Service Experts Reviews

"Ivan was very professional, did the job and left in a timely manner."

"Joshua and Julian were excellent in all regards. These excellent professionals deserve a pay raise and a bonus."

"Quick, polite, efficient. Extra measures taken foe coronavirus."

"Apparently Logan had difficulty with my phone # on 07/06 about ordering the part for the AC. There were no problems with my phone, possibly called a wrong number since I do have an answering service. Would have been nice to have the office attempt to call me without me waiting around and me eventually calling for any information. Part to arrive on 07/08, but I had to call office on 07/09 to find out it was in and set up appt to have it installed. I think better communication especially when it is 90 plus outside and the AC is down. Not known if it is the responsibility of the tech or the office to watch for incoming parts to notify the customer. Otherwise both techs were great as all my experiences with Neal Harris in the past."

"These guys were great!"

"Very detailed"

"Everything was very good"

"Your service techs are usually great, others can use improvement"

"very well mannered and professional"

"The tech was friendly and knowledgeable. He had to order a part for my thermostat. He said someone would call me today. That didnt happen."

"The service was good. The service experts were informative, polite and capable."

"Chris was knowledgeable but seemed set on selling us a high efficiency system and didnt take pictures Or measurements of our current system."

"Efficient and amiable"

"Adam did a great job in checking out the equipment."

"Our air conditioner went out on the hottest day of the year thus far. The service technician came out and first said that the part needed to fix it would be $1300 and didnt know how long it would take to get in. Said it could be 2 weeks or a month. Then he started selling. Tried to convince us to replace the unit. A 3 ton unit. The total cost would Be over $18,000 to replace the unit...ONE UNIT but hey.....you can finance over the next 10 years and end up paying $32,000! Not only did we KNOW we were getting screwed, as soon as we declined the offer we promptly found a company that not only had the part, was at our house within an hour of your tech leaving, replaced the part, and charged us $384 and even pointed out that our unit has a few more good years on it. Not only will we not ever return to Neal Harris...we plan to tell anyone that will listen or read on social media about our experience. Your group should be embarrassed they even tried to screw a customer over like this."

"Michael worked diligently, in the heat, to turn up our air conditioners, that was much appreciate!"

"They did pretty good. on time. not as much info as before, though."

"Luis was very informative and courteous"

"Very efficient and wasted no time."

"We called due to no a/c in the shop. They came by and ONLY changed the filter and said they would come back to clean the condensor. WHY COME BACK< WHY NOT DO IT THEN! This is why we called. Waited a week and called you guys again. Not happy, especially being the hottest part of the year. There was no reason to not do it the 1st visit! AND they didnt tell anyone that is what they decided to do until the 2nd call for the same issue."

"Have used Neal Harris for all of our HVAC needs for many years. Very personable and always provide in-depth explanations for any needed parts and repairs."

"While I do understand that the current conditions dictate that you can not come inside to perform your regular level of service, the charge should be adjusted for the lesser level of service."

"It's not fixed yet."

"Problem not yet solved"

"Very professional and completely explained what the problem was with our AC."

"Ultimately the work was completed satisfactorily, but the process definitely could use improvement."

"Very professional and very polite and nice. Awesome service."

"Communication wasnt the best. Tech wasnt able to cut a new vent on day of install"

"Tech was very informative, honest, and polite."

"We paid for repair parts, ac still didn't work. Have to get new unit, Neal Harris did not refund full amount of work done that didn't solve problem."

"Kevin and Ron were very through and complete in the diagnosis and repair of the problem"

"It took 7 technicians to finally resolve our issue. The first two identified the problem (broken txv valve), then a third returned to replace it. After two days, the A/C stopped working. A fourth came and said the A/C just needed to be recharged after valve replacment. After two days, A/C stopped working again. A fifth technician returned and said that there might be a leak in the unit and that we might have to replace the entire system. I requested a supervisor. When he arrived, he determined that one of the valves wasn't connected properly, leading to a leak. Finally, the seventh technician came to repair the valve. I was displeased with all but the last two technicians."

"Fixed my problem"

"No problems encountered"

"Vernon took extra time to figure out a leak issue and solved the problem. It appeared the previous technician last year didn't take proper readings. Vernon did. He was terrific."

"He was very polite, thorough and quick in getting the job on my air conditioning unit ready for the summer's heat."

"Service was fine but it bothered me that he had his mask off even though I wore one for the service visit."

"Did not explain that capacitor was not working and that therefore cool air was not coming into the house. Got a 2nd opinion and replaced capacitor."

"Technician was very good, polite and on time. Service was excellent. Prices are too high! $203 for a $30 filter is far too high!"

"Logan was wonderful!!....can't thank you guys enough for coming out on a hot, Sunday afternoon! And he fixed it in no time! You guys are just the best in the business!....always have been, always will be!....Been using you for over 30+years!"

"knowledgable"

"Eduardo was very professional."

"The person who scheduled the appointment said we would get a free furnace filter and we did not. The technician also recommended adding a surge protector to our HVAC system which your company installed. I'm trying to figure out why this wasn't added when your company installed the original HVAC system. I'd like to have one but it struck me as odd that the technician said it was recommended for such a high end setup but I wasn't given the option at install time."

"Promptly got to us & resolved problem quickly"

"On time, courteous, and communicative"

"diagnosed the problem and fixed it!"

"The guys did a great job! Punctual and worked hard to get everything done."

"Mike and Ryan did a great job."

"All was done quickly and professionally and our service tech was polite and congenial."

"Great explanations. Extremely efficient."

"Service Tech (Michael) was very good. However the Customer Service Rep did not tell me this was a contactless appointment. I was not pleased when the tech told me he could not come in to my house to service the indoor equipment. I feel like I didn't get what I paid for with the Service Contract I have. I understand that with the pandemic situation why you don't want techs to come in. But you should tell customers that, and you should refund at least half of what I paid since I didn't get all of the service I was promised. Or you should do the service call over again when things are back to normal, at no cost to me. Again, your reps should be telling people that the technician will not come in to the house to service equipment. Thanks for listening."

"Very Professional. Excellent job checking unit"

"Fast, courteous, explained it well, but expensive."

"Consultant did not follow up with written estimate as promised. Made several attempts with no success."

"On time and service completed in a timely manor"

"Dakota did a good job explaining our a/c condition."

"Thorough service"

"I dont want to give this a number. Im beyond irritated that I have had your technicians to my house over and over to fix the NEW system installed by you. They all ask the same question when they get here...who installed this?!?! You did. It has required service, repair, even replacement all in just three years. I dont feel like I can switch companies because its still not right. I cant believe this system already failed and cost me another $2500. Im regretting forever my decision to have you install these in my house."

"Houston was very knowledgeable with our problem and worked very hard to fix it, especially since he had to make quite a few trips to his truck in the rain."

"HUSTON SOLVED THE PROBLEM I HAD WITH AIR CONDITIONER"

"Did a great job installing the unit. Cleaned up everything. Jason went over the unit with us and helped set up thermostat."

"Mike was very good at performing our servicing of the AC system. He also wore a mask when entering the house which we appreciated."

"Helped an old technicality challenged man like I am understand something about our new AC"

"Ivan was courteous, professional and very thorough."

"The first tech found the problem then checked to verify the part was under warranty. The Installing tech was polite and worked steadily to be sure the part was installed properly."

"Keith was punctual, friendly and professional. The CAC has run well since his repair. Unfortunately we were double billed for the charge of $99, and will have to request a $99 refund."

"Answered questions & explained A/C very well."

"My mother returned from rehab after a hip fracture and we needed a toilet replaced for handicapped persons. Neal Harris was able to install next day."

"Technician whom arrived was very professional and courteous."

"Service Tech after checking system identified and showed the areas of concern and explain what was happening because of it and the possible corrective action for this.Was very professional in his appearance and the way he conducted the service call."

"all sales, no help, not honest"

"Quick turnaround - Byron was very responsive. I had a visit within 15 hours of my A/C unit going out and a quote while I was with him during the visit. He provided multiple options and solutions for our system and had revised quotes within minutes of my request. He answered his phone when I called and was proactive in communicating. He followed up immediately every time."

"great Tec very knowledgable,polite,respecful"

"They responded during a heat wave and got us through the worst. Then the installation was very smooth and Professional."

"The Installation Crew were very professional, kept me advised and answered all my questions"

"very professional"

"Michael did an excellent service. He informed me of a leak in my system that I would have been unaware of. He was prompt and courteous"

"Very satisfied with installation. Very dissatisfied with service scheduling"

"When contacted Chris helped improve the response time for our AC outage."

"2 service calls was made for the same problem. First tech did nothing tech #2 did fix the problem But home owner recorded the noise it was making."

"Wore a mask. Provided info but not pushy"

"Steve was great. Very Friendly and great service for our situation."

"Your tech said we needed $2500 worth of repairs, but the unit is old we should really replace the whole hvac with a 10 year Neil Harris service. I ask 5 times if there was anyway to get the air on today are even this week. The answer was no, but a sales rep can contact you tomorrow. Instead I called another AC repair and had up and running for $250. PS. My air is really nice and cold. It is a good thing I didnt listen to the Neil Harris rep."

"Vernon was very courteous and professional during the service"

"Daniel the tech found the issue quickly, fixed it and off he was. It was simply a clogged line but he took care of it just the same."

"I have a cool house now."

"I had to set up a separate service call for another week for the current unit evaluation. The scheduled meeting was not very productive and I was sent a quote by email separately."

"Efficient, conscientious"

"technicians were respectful, but the prices are way too expensive and will not be using them again. $302 for just a leak search is ridiculous along with the cost for new units."

"We have been customers for years, your technicians are usually great, this time the sales rep. was the problem, not at all comfortable with her, she asked personal questions and was a bit aggressive about selling your products and services, I don't like this, began looking elsewhere for services.."

"Michael Crow was very thorough & knowledgeable performing my yearly a/c maintenance"

"Techs are always on time, polite, friendly and professional."

"Installed product is not what we were sold. Called to let you know. Salesman called last Monday at 6 pm and said he would call back next day. Still waiting."

"The technician was not very friendly. Mostly I gave this rating because he did not wear a mask or anything to protect my family from Covid. I thought I remembered and email stating protections were in place. Apparently not. Had I known that, I wouldn't have made an appointment."

"He created a problem that didn't exist (and, in fact, my dad had fixed 2 weeks prior) without even asking, or talking to me about it first, before he acted. My dad had to come back over and fix what he had already fixed 2 weeks prior-AGAIN!! Infuriating. I didn't even need him to undo what my dad had fixed. I didn't even mention anything about it! All of the sudden he was just holding the drain hose in his hand, and then went out to his truck to get a part to replace it with. IT DIDN'T NEED TO BE REPLACED! After, he left was when I noticed it was leaking!!! In addition, he wasn't very personable, nor did I think he did a very good job on what he came to fix--which was rewrapping the pipe with insulation, near where it goes in to the furnace."

"No mention of whether filter was involved, changed, didn't receive receipt for payment."

"Working with Chris and the team has been good. I am purely dissatisfied by the fact that we still do not have AC in the house. The technician ordered the wrong part for the blower on the install and we are still without AC and TBD when the part will be in. We have a big party today and family in town and none of them are going to be comfortable upstairs (all bedrooms upstairs). Chris was nice enough to bring 2 portable AC units, but thats not enough. My daughters room is miserably hot and I am embarrassed with our family in town. I would like to be refunded or given a credit for the inconvenience this has caused my family."

"The service man looked at our system and said that we would be contacted by a supervisor. That has not happened. We have zoning issues that need resolved."

"Ian was courteous and efficient. He wore his mask and maintained social distance and did not touch indoor surfaces. This was a no contact service so I only allowed him access to the outside portion of the air conditioning system."

"Technician did a thorough check."

"Thorough, neat, efficient."

"Did a very thorough job."

"My air conditioner stopped working before the end of the day. Luckily, I still had Logan's phone number and he came and got it working again. He gets an A+++!"

"technician was knowledgeable and did a good job"

"Excellent workmenship."

"Everything was great except the length of time it took between the diagnosis call and the repair call. Wait times for Neal Harris service are always long. A service plan does not seem to raise call priority."

"Water heater was repaired with zero drama. No longer leaking. Thanks!"

"He was very courteous, prompt and professional."

"I received the wrong sales estimate. I responded but Ive never received the sales estimate I wanted. I assume my business is not wanted."

"We are very pleased with the installation of the A/C. The only thing we were not pleased with was that on the first day, nobody wore masks or covers on their shoes, and they tracked into the house. They also tried to do a "sell job" for us to buy a more expensive model of A/C. On the second day, Ron both wore a mask and wore covers on his shoes."

"Did not sent the technician we requested. We understood that if Dalton had to handle a problem we would need to reschedule. We were not given that chose when Dalton got tied up."

"Ivan, the technician was great. The people who do the scheduling screwed up royally. My appointment was for 6/5 between 2 & 4. You guys changed it, without informing me to 6/8. NO TIME FRAME mentioned."

"Michael did his job very thoroughly and carefully. He inspected every part of the air conditioners, cleaned all items carefully, and explained to me clearly what he did in good detail."

"On time. Courteous. Did a nice job quickly."

"My overall feeling was that I got a pretty aggressive sales pitch. Dispatcher started in with the Advantage program. Technician started by trying to sell me duct cleaning, before he even identified the problem. Was supposed to call when on the way, luckily my wife was home when he arrived and I was close by. Put a capacitor on the blower motor and got it working. He checked everything out. Suggested I should replace the blower motor which made sense, $650 to replace motor seems reasonable, but an additional $350 to clean the blower cage is stupid, it has to come out to change the blower motor. This sent up the first red flag. Then he said it needed an expansion valve. The estimate to replace the valve was $1736. Absolutely ridiculous. Called another company on Monday and got a bid to do this for $400. The damn thing doesn't even have to be soldered in, it has compression fittings. The total for all the recommended services was almost $4000. I can buy a new unit for that price. Ludicrous to write an estimate like this."

"The knowledge, experience, and professional manner the tech displayed."

"The service was prompt the equipment repalcemtn bid was prompt but $2,000 higher than Costco dealer"

"A solution to the problem was found at a reasonable price. The technician gave us several options to look at."

"Tech was very through"

"Keeven was great, but whoever schedules the service is horrible. Our a/c outage invilved a lot of smoke. We called and were told a tech would call us. Never heard anything. Next morning called again, same answer, and several hours later no call. Phone again, was told wed been removed from the board, and they could set up for yet the next day. I explained the earlier commitments and a supervisor jumped us up in the queue, and told us the name of the tech that would call. Again, hours later still no call. I called again, explained our emergency and earlier commitments. Was told a supervisor would call. Never happened. Next day while I was driving to Neil Harris office to learn what the heck was going on I finally got a call, telling me a tech would be here that day. He (Keeven) came and was great. Yo have serious service center issues!"

"I received a confirmation email reserving an 8:15 AM appointment for June 8, 2020. We altered schedules and awaited your arrival. No show. No call. I had trouble reaching a voice; left a message. Then, a message at 12:30 with a verbal quote based on a platform used for estimations based on square footage arrived. I didnt call back. All seemed careless."

"he was on time and did a good job"

"Dalton was professional in the way that he carried himself and conducted his service. Straight-forward solutions were provided to our problems, and additionally noticed concerns were addressed and remedied as well."

"best technician I have had in our 20+ year customer relationship he took time to understand the problem and was able to offer solution that worked"

"On time, courteous, and worked hard all day.."

"Luis is the best service tech I have had."

"Sales person entered home without a mask on"

"I have observed their performance and I am impressed by their work."

"Sam and Greg were very professional and personable. Love the new unit!!!!"

"Excellent representative for your company"

"Vernon was very knowledgeable and friendly."

"Your service tech are very professional. They were on time, did a good job of explaining options ... even though I didn't like the choices, because one of my units had to be replaced."

"Arrived ahead of schedule. Technician was friendly and knowledgeable. He went above and beyond by doing extra cleaning. He advised us of potential future needs."

"Very nice and knowledgeable, easy to talk to."

"Technicians called prior to arrival and were very punctual. Both of these technicians were courteous, friendly, and efficient. Jason made a point of asking questions and keeping me advised throughout the installation process to ensure that there were no "surprises!""

"Josh H. and Daniel were very knowledgeable, respectful, and patient in answering my questions. They installed a new A/C and furnace for us which required a lot of hard work. We appreciate how meticulous they were in making sure they did a good job! Plus, we love how quiet our new A/C works which puts out such fresh cool even air.... so much better than our old one. Thanks guys for your excellent work!"

"Amount of time to get service."

"All 4 men, Chris, Dalton, Josh, and Daniel were very knowledgeable and very patient in explaining things to me. Chris and Dalton were instrumental in our signing up for the Advantage Plan and agreeing to installation of a new air conditioner. Josh and Daniel installed the 2 units the next day. We are so very pleased with the great work all 4 of them did! Thanks so much!"

"Vernon was very professional and knowledble . Answered any questions and provided printed information. Will ask for him next time checkup is needed."

"he fixed the problem"

"He checked everything completely."

"Ron's work was very thorough. He took the time to explain what he did and the condition of our unit. He provided suggestions for increasing efficiency."

"He was careful, courteous and knowledgeable."

"Well trained, punctual, respectful, and exceptional customer service."

"I don't like having a trainee and a supervisor. It is difficult to know who is actually doing the talking."

"Checked out all the details and gave a permanent fix to my thermostat"

"Showed up within the appointment window. Completed the service in 30 minutes."

"Minor snafu when initially attempting to schedule. I waited on the phone for a bit (not a big deal) but eventually left a callback. I received an odd prerecorded call that might have been the callback, but regardless that attempt at scheduling service failed. I called again on Monday morning and scheduling work as expected. Just the Saturday evening call that really didn't work."

"Very professional"

"I felt overall that from the beginning of the appointment to do my A/C inspection that it was more of a sales pitch to do the upgrade since my system is 10 years old and that the blower wheel was dirty and needed to be cleaned. After the appointment I went outside and walked by the A/C and one of the screws holding the outer shell for the A/C was missing."

"I have no way of knowing if he did what he was suppose to do or not."

"Josh and Chris were very professional and knowledgeable. Josh took the time to explain the details of the installation and talked me through setup and programming of the thermostat. The A/C system they installed seems to working very well."

"I can the experience was a bet so-so. The service person only wore his mask part of the time and at times did not respect the 6' distance. He could not answer all my questions well. I had to strongly suggest the solution that is working for the time being. He could not explain measuring the amount of refrigerant needed or used. His repair bid was over twice the amount of another. I was told I would be called early the following day and that did not happen. I asked for 3# of refrigerant. He said he put in 7-8 # and charged me for 4. I do not know how he knew. It was very unclear how he was measuring."

"Polite. Prompt. Fixed my issues."

"Tech was late again did npt call to let us know. Our appointment was scheduled grom 8 to 10 we called the office a little after 10 to find out he was running late then a few minutes later he called to say he would be another 40 minutes. It seams to be a problem fpr the tech or the pffice tp let us know when they're running late or not going to make the appointment. This has happened seberal times ober the last 3 years. Also I was not brry happy when the tech told us that the fan in oir umit was not correctly set causing condensation in the unit that was causing mold. The tech did not call a supervisor or anything else he finished the call closed up the unit and left. I called and had a supervisor Daulton Day come out and if anyone woyld likt to discuss this with me they can call after 4:00PM."

"They were prompt, courteous and mindful of social distancing and the need to use their masks as asked by the customer."

"I am still waiting for the blower motor to be installed that was ordered."

"the entire staff was professional, organized, polite-answering my questions-informing me of procedures that I needed to be aware of while they were installing - and the job was completed with professional knowledge of what they were to do- I felt safe with the staff since I am now in charge of taking care of our home and concerns for our home"

"I was dissatisfied that they had to come out the second time, because the person who did our regular maintenance lost a wire."

"I feel I only got half of an inspection. Upon arrival, Daniel announced that he wouldn't be going inside my house "because of covoid". There was a clear path to the basement. I was the only one present, I would have gladly put on a mask, easily kept 6+ feet away. I appreciate the check of the outside unit. However, the inside machinery is a part of the totality. There is a humidifier that is normally shut-off during this inspection. I wasn't told when I subscribed to the program that due to the virus I would only get part of the service. It is an odd time. Hopefully, in the Fall, a complete inspection will be done. It is a HEAT PUMP and both the inside and outside units must function throughout the winter."

"Great service"

"He was clear with his assessment and had great social skills"

"Friendly and professional"

"Tech was here within two hours of my call. He was able to identify and correct problem within 15 minutes. The tech has been here before and is outstanding."

"The technical service was great. The new air conditioner unit is working well. We were surprised when the technicians came into our home without wearing masks. We are older and are around older people and it is disturbing to see such disregard for health in the middle of a pandemic. If we get sick, we will be contacting Neal Harris."

"Courteous, informed me of what they found with the equipment, seemed to be thorough in getting everything checked out and ready to use."

"Reps were knowledgeable, courteous and clean"

"The first person that came was just fine. I think his name was Michael. He was polite and kind. Also, explained what he was doing. There was a second person that showed up - can't remember his name. He was tall and said he was from Alabama. First time a second person has ever come for mx. I did not particularly like the second guy. He was overly friendly and talkative. In the midst of the pandemic, didn't appreciate that and didn't need a second person in my home that I don't know."

"Waited two days for air repair. The technicians were great."

"Good service and her was very efficient."

"Needed a new AC"

"Very polite and did a great job."

"Chris came on time via his phone call. He was pleasant and went straight to work and resolved the problem, which resulted from an incomplete installation issue, quickly and well."

"Dont appreciate your very unclear charges. I was not notified that there was a $99 charge to received an estimate for a new unit. I would have cancelled my appointment had I had the information in advance"

"Nice and fast"

"He was very curtious and efficient."

"Ouick and explained what was wrong with AC"

"Fast and fixed right away!"

"They were thorough and cleaned up after themselves inside and outside."

"Friendly, efficient, .dependable service"

"His service was very good, but the cost was too expensive. I understand this not his responsibility to set price, but he is an agent of the company."

"They were punctual, professional, wore masks as recommended, explained the problems they noticed but asked us to wait for appointment for correction. Still waiting to hear about the appointment."

"They responded quickly and had a technician out the day following my call."

"All work seems to be completed satisfactorily. Too cool for system to be needed yet."

"The technician Kevin was very thorough, friendly and answered any question I had."

"Great service. Thanks,"

"Very courteous ands cognizant of COVID-19 issues"

"Courteous representatives, met most of my needs in completing the job. It took about four days to completely resolve the issues. Technician arrived in promised timeframe and performed good work."

"Didn't use garden hose to clean air conditioner."

"Job done quickly and, as far as we can tell, solved the issue."

"Was respectful of our home. Very clean. Explained what he was doing."

"Houston was great."

"This was the first time since Neal Harris was sold that the field supervisor along with James and Josh coordinated and accomplished correcting multiple past attempts to rectify problems with our air conditioning system. It still remains to be seen if the leak which ruined the plaster down our basement wall has stopped. If no leak present the plaster still has to be replaced for the second time at Neal Harris's expense."

"Ivan was professional and maintain social distancing as I requested took care of his work in a timely fashion did not try to upsell me and ended the appointment in a reasonable amount of time."

"Very informative and friendly."

"The technician did well but the filter needed changing and he did not have one on the truck. He said he would have someone come out the next day to change the filter. We waited a week and had to call to remind you all about the filter. It was changed the next day."

"It was in a difficult spot but he made it work."

"Both of the technicians were polite and informative and worked hard all day long"

"This rating is not related to this particular technician, but a reflection on Neal Harris as a whole. About 18 months ago I purchased a system for $23,000, not because my system was failing, but because it was old (16 years). The original service call was to put in a whole house humidifier (currently working fine) and I let a sales guy talk us into a new system (easily the most impressive part of the Neal Harris experience so far). Last year was the first summer... and the AC unit failed to cool the house. After FIVE technician visits the coil was replaced (remember that number). System seemed to work for the rest of the summer. This spring I started up the system and it failed to start. Had a technician come out... he put coolant in and it again failed to cool the house. Second technician came out a week ago to put dye in the system. Third technician came by to check the dye... can't find the dye. Asked if we had a leak before buying the system and wanted me to pay $2100 to test the system!!! Remember, I paid $23000 for this lemon and he wanted me to pay another $2100 to test it for the leak Neal Harris is unable to find. I wish I was making this up. I told him that was completely unacceptable. He gave me the name of a manager, who I called. Fourth technician comes out to look for the leak. Can't find the leak (super nice guy though). Says that a sales manager will call me tomorrow (today, Friday 5/22). No call, so I called the office. They tell me that a FIFTH technician is scheduled for today to look for the leak. FIFTH technician looks for leak, can't find leak. Wants to put dye in system (again). I tell him, can you put the dye in today? Uh no... doesn't have dye with him and the store is closed. Will call me on Tuesday. This is incredible. I'm giving this rating a 2 because all the technicians have been very nice, although I found the attempt to charge me $2100 to look for a leak in the $23000 system sold to me so outrageous that I don't know whether to laugh or cry. Hopefully next week I have a working system before the weather gets hot. My experience with this particular technician was fine although I don't understand the breakdown of not bringing dye when it was known (from previous tech or two techs) that the dye couldn't be found in the system."

"Punctual, efficient, knowledgeable & friendly."

"Mr. Fox is efficient ,professional and very nice. He was on time, polite and didn't waste anytime in performing an EXCELLENT JOB!"

"Boyer arrived on time was thorough and accurate in his analysis of the electrical components of the system"

"Luis did a very thorough job and answered all of my questions."

"tech was nice"

"Courtious, polite and hard worker."

"On time, courteous, knowledgeable, professional and cleaned up area after install."

"He was polite and explained things."

"Prompt and met the scheduled time."

"So far, very satisfied"

"Did everything he was suppose to do. Was polite and neat."

"Ivan was very helpful in answering any questions that I had."

"Mr. Dalton was very professional, & informative."

"Very professional and knowledgeable crew - very accurate in their technical measurements"

"Only one of your employees was wearing a mask - I feel like both should have been wearing a mask currently when they come into a home."

"He was on time, polite and seemed to do what he came to do."

"be efficient"

"Polite, efficient"

"Mike was through and went over everything with me."

"Informative. Covid considerate. Gave good explanations"

"These guys arrived on time, worked fast, and finished in just a few hours."

"Polite, did a good job, explained everything well"

"On time, quickly and cleanly completed installation"

"Sorry I didnt remember the name. He was very thorough and very professional."

"He went over the top communicating and teaching me a few things I thought I knew, but didn't."

"On time, courteous, fast & thorough."

"The men were very nice and professional and stayed 6ft away"

"On-time, quick, respectful."

"Ethan was knowledgeable of the special type of HVAC unit so I trusted his inspection of the system."

"Ethan was on time, thorough and knowledgeable."

"The biggest problem in the past has been late arrivals, no call, and even no shows!"

"Took time to explain details how our system worked. Ended up buying an I wave. System is much better now"

"brand new A/C start up: quick and efficient"

"Quick service professional and friendly."

"Timely, polite, friendly and very neat!"

"very efficient."

"Technician identified numerous issues with my system including a coolant leak that were not identified by your technician 6 months ago. Also not sure exactly what I am getting for my annual fee if it doesnt include a check for coolant leaks."

"polite & dedicated"

"I'm very satisfied with the service just recently. Had been having an ongoing issue with a.c.unit. Spoke with a manager in Indiana. Thank you so much for resolving the issue. Thank you for taking care of me. My confidence with Neal Harris is still a "10" plus"

"Luis actually came early. He was a soft spoken young man."

"Business like manner with obvious knowledge."

"We found it very unethical that you sent a salesperson to our house with the technician. Of course we were told the system needed too much work and should be replaced. We know the system is older and it will need replaced eventually, but having the salesperson hanging around in waiting while the technician looked over our system really makes us question the truthfulness of what we were told. All trust we had in your company is gone. We have since requested a cancellation of our service agreement."

"I think the rating says it all."

"Chris came on time, was very courteous, worked diligently to complete the work, explained what he had done, and what he had found completely, was "Covid-19 Safe" in work practices."

"Very professional. Explained every thing as we went though our meeting!"

"Tech wore mask when coming close to home. Did great job checking unit and cleaning."

"No particular reason. He came within the designated time period. When finished he came to the door and explained the A/C was perfect."

"All of the installation was done in a very professional way"

"The install was great and fast. The workers should have been required to wear mask and protection on their shoes. We are older adults and in the midst of this Corvid outbreak we want to remain safe."

"Super job"

"Elijah was thorough and explained everything in a clear manner."

"Technician did a good job but I was surprised that he did not wear a mask"

"He arrived on time, was courteous, and performed his job."

"Didnt need a sales rep to come also. I specified NO CONTACT-didnt happen. My mom is 86 & my sister that was there had lung cancer. Noe tech is telling us the condenser motor needs replaced-all worked fine last summer. You are always trying to sell something!"

"Ivan was very professional and he answered all my questions. He also explained the performance & efficiency concerns in detail."

"personable - took time to explain my options."

"Very professional"

"They are always courteous."

"Prompt / polite / thourogh"

"Good work and attitude."

"The technicians seemed to know what they were doing and performed the installation according to plan. They were courteous, informative and very professional."

"He arrived at the schedule time frame. He left all areas clean. Vernon answered all the questions that I asked. He also repaired and replaced parts that was bad."

"The team understood that I was on a deadline due to a real estate sale. Communication was excellent. James and his guys were not intimidated by a technically challenging job in a very tight crawl space.They solved the problem and executed their plan in a vey professional manner. Greg, Sam, and James rose to the occasion."

"Technicians failed to turn off light by furnace. Technician failed to close the gate when finished in the back yard. Technician failed to return the thermostat back to heat and left it running on the air conditioning."

"I purchased a new home energy system."

"I called on Monday 5/4 afternoon and they said they were going to send someone that day and would call me 30 minutes before arriving. They never called on Monday or Tuesday and then randomly showed up on Wednesday when I wasn't home. My husband was fortunately. They found some things wrong but didn't fix anything and just charged us the service fee. I don't even think they did the semi annual tune up. It was all just very strange to me. I also had a very weird voicemail when someone called to renew my service and I couldn't get to the phone. It was just a lady in the background saying "I guess she was off yesterday cuz I didn't hear from her once. But today she's back in full force. I was kind of hoping she was fired." It seemed super unprofessional to me and again, super strange."

"Daniel and Josh were polite, friendly and very thorough with their explanations."

"Nice guy worked efficiently"

"Friendly, informative, and highly competent."

"The company has been wonderful as well as the staff, however getting a bill to pay has been impossible. We had you equipment installed before December. We have been trying to get in contact with your billing department to make a payment i have talked to them and been told they w ould send the bill but now it's May and we still haven't seen a bill."

"technician misdiagnosed issue, and quoted me the need to replace 2 separate parts which totaled $1400. After receiving a second opinion from another company, I was able to apply an extremely simple fix w/o replacing ANY parts for $0. Also, Sales rep attended w/ the technician. It was very evident the goal was to sell me a new unit, which was not in my best interest."

"The 1st service person tried to fix it had to come back a second time could not fix it so we had to then decide to replace it. Zach was good and able to answer question. Mike the installer he did very well. Customer service staff was lacking got a different person unfamiliar each time called. Was told installer was on way by csr. In the morning He was at another customer and did not arrive until 4 pm but this was a customer service issue not installer issue. He called me twice to tell me when he would be coming, thought he'd be there by 2 but didnt arrive until 4. Customer service needs improvement so as not to confuse customer."

"Eduardo is one of the most conscientious technicians who has ever done PM on my HVAC units in the 20+ years with Neal Harris. Excellent member of the Neal Harris team who is a quality individual!"

"Technician was nice and helpful. Appreciate everything he did."

"Always great service. Ryan always courteous and efficient."

"Not a 10 just because I was not able to have the inside unit checked on this mntc visit... due to the current crisis and no fault of your company or technician"

"Your technicians do quality work and very friendly"

"Kevin diagnosed the problem and explained what is needed. Helped me understand the problem and the solution."

"Technician was very efficient."

"Very knowledgeable and very kind."

"I was happy with how he presented himself, but have no way of knowing whether he did a good job or not."

"Logan explained each step of the service he provided on both visits, was clean, used what sounded like very up to date practices. Scheduling for the second trip was dependent of outside factors so he was later than expected, but that was okay..."

"Service man came here just before 8 AM which was very nice. He did his work very good too."

"I was not provided with what the technician did. I was told various items needed replacement at substantial cost. I do not see evidence that the outside in its were cleaned. My furnaces are dirty, a panel was removed but screws were not replaced. I have an exposed copper one that is in contact with the steel access cover with the rubber grommet torn and not replaced. Water supply to the humidifier was not shut off. Overall, I am extremely upset with your company."

"The guys were very respectful of our home & yard. They did a great job and explained everything to our satisfaction."

"Houston demonstrated professional knowledge and experience in discussing the a/c unit. I would enjoy to have Houston work on my furnace and a/c units in future tune up service calls."