Neal Harris Service Experts Reviews

"The guys were great and so friendly."

"The service technician Moe was very good and courteous. He liste ed to my concerns with one of the parts that needed to be added and connected me with a supervisor who assisted with a resolution. I also appreciated the very prompt service call that arrived in justa few hours on a Friday night."

"Techs were very efficient."

"Your service man was very polite and efficient."

"On time, courteous, thorough, answered my questions."

"Ryan did a great job. He was professional, communicated effectively with me, and efficient in the work he did."

"Thec fixed it fast"

"Prompt, courteous, honest,knowledgeable."

"Costs of new A/C Furnace from $13,020 to $19,975. is the highest bid."

"I was informed of what the problem was with my air conditioner and the options available to fix it. The staff were polite, friendly, and professional."

"Wyatt was professional,friendly, patient and had a professional CARING attitude. Able to given Information to me without me having to ask many questions that was on my mind. Showed true interest in the customer and the company."

"Efficient and thorough"

"some what expensive and should consider offing senior discounts the service was great and you arrived fast after a holiday thanks I needed this to be fixed right away and you did so with a well trained technition"

"Dakota knows the equipment I have installed. He inspected the equipment and made a few adjustments which will take me through till Fall. I was reassured by the visit and will look forward to seeing Dakota in the Fall. I trust the work and recommendations 100%. My family has been happy membership customers of Neal Harris for decades! Chad accompanied Dakota today. It was nice seeing them both."

"Moe was on time, polite, and Knowledgeable ."

"He explained everything. He was fast."

"Chad and Spencer were friendly and even a little early for their appointment. :-) They went right to work and checked everything out on the furnace and humidifier/dehumidifier and then moved on to the AC unit outside. I guess the condenser coil was pretty dirty so Spencer gave it a good shower. They advised me on doing that occasionally to the coil and also about getting a new humidifier filter before the end of summer."

"very professional young man"

"Brandon and his teammate were professional and polite."

"Service persons was on time and Very Helpful.Made me aware of exizting problems and reccomended repairs."

"On time, very courteous, very professional and completely satisfied with the job."

"Dakoda did an excellent job of doing our annual furnace/AC check up! He explained everything to me and was very patient in answering my questions. I would really like for Dakota to be my permanent technician. Thanks!"

"Mr. Lopez was very helpful and knowledgable about his work. He was careful to wear covers on his shoes and was careful to make sure he tied the gate shut and cleaned both the furnace and air conditioner."

"Moe arrived promptly, was cordial, polite, and business like. My husband and I appreciate his work ethic. I told him! He came to work and to do the work needed. He told my husband he loved his job. It is evident! He is special! We will request him for future service."

"He arrived earlier than expected and had called me to say he would be earlier than the scheduled time. He covered his shoes, told me what he was going to do, showed me the filter that he had removed, checked the furnace and air conditioner and told me what he found,"

"Wyatt and Spencer were great they answered all my questions and let me know everything they were doing"

"Moe was outstanding. He explained everything in detail and performed his tasks quickly and efficiently. He has a great personality and we would ask for him again."

"Thorough- cleaned outside unit"

"Schedule at 8am. No show. Called and appointment was changed. Didn't notify me as the customer. Totally dissatisfied"

"Both Wyatt and Ro were on time, courteous, efficient, and explained future work that may be necessary."

"Both Wyatt and Ro were on time, courteous, efficient, and explained future work that may be necessary."

"Service is incomplete until part comes in and it's been a week so far."

"I am VERY VERY pleased with the technicians that did the work. Kevin came twice and two others came the third visit to get the motor installed. I am VERY VERY DISPLEASED with the office staff. Mistakes happen, but this issue was filled with them and, in my view, absolute inattention to detail. The first visit required Kevin to order a circuit board which had to be ordered. On Monday, May 22nd, I got a call that the board was in and the technician would be there that day between noon and 2:00. This was the first notice that I had of the appointment and they didn't even ask if that time was ok. I said that I would not be home during those hours and we agreed on a window of 4:00 to 6:00. When I got home about 3:45, I saw that I had missed three calls from Kevin around 12:30. He had come to my house, expecting to do the work, but no one informed him that the time was changed. He did come after 4:00 and found that the circuit board was not the problem but the motor needed to be replaced. He called in an order while he was at my house. I followed up the next day and was told that the motor could be installed on Wednesday between 2:00 and 4:00. Not having heard anything after 3:30, and recognizing that we were still in the "arrival window" I called to make sure that I was still on the list. The rep put me on hold for several minutes and came back saying that the technician woud come on Thursday between 10:00 and 2:00. She was very apologetic but never said exactly what the problem was. Reading between the lines, I suspect that my Wednesday appt. never made it to the schedule and they scrambled to find a time on Thursday. Of course I don't know that for a fact, but it seems plausible. Two technicians arrived today right at 10:00 am. It turned out that someone had gone too far back in the work history of this issue and ordered another circuit board rather than a motor. Someone did deliver a motor and I don't know how much this delayed the process, but, on top of everything else, it was very frustrating--even maddening. I'm sure it was even more so for the technicians. They were VERY polite and efficient and had to work for awhile to get things going after replacing the motor, but they stuck with it until everything was working. They finished around 1:45, so were here for close to four hours. I felt sorry for them but they seemed to take it in stride. I am answering Very Likely on the next question because my system is only three years old and I have a long-term contract. If there is another event like this one, I may reconsider."

"All was as it should be"

"Great service"

"Great service"

"New AC seems to be working as it should. We are disappointed that a programable thermostat was not installed instead of the manual thermostat that was installed. A users booklet guide for a programable thermostat was even left with us."

"The technician (Roy) that did the actual repair was great. He was courteous, thorough and informative. The period of time between the AC problem was diagnosed and the repair appointment left something be desired. There was no communication whatsoever after the technician identified the problem on 5/12. (Repair was made on 5/25). I was not informed if and when a repair would be made. It was only when I called numerous times did I learn that parts had to be ordered. I was given no timeframe as to when or if a repair was forthcoming. I would recommend that you customer service department at the least provide information as to the status of the repair."

"They diagnosed a leak in coolant and found it."

"I liked the professionalism and the prompt arrival."

"Kevin did a great job getting our system to run more efficiently."

"I was promised a refund for poor performance by the technicians but never received it despite multiple request."

"Outstanding Service"

"Met expectations."

"Moe was very informative"

"Promot, efficient, honest, and knowledgeable technicians"

"most professional, courteous, caring professional!! serviceman (and his assistance with him) - being an older individual(82 yrs.) - the assistance given and information as to what they were doing -I was at peace..Neal Harris has always sent professional, knowledgeable personnel to our home over the years. Thank you."

"Techs are courteous, polite, Knowledgeable and professional."

"quick service, polite techs."

"Both technicians explained what they were doing. Did the job quickly."

"Jeff & Austin were very professional"

"The techs (one in training) were both excellent. The young lady who was doing the training was extremely knowledgeable as well as informative. I felt like I was an actual customer not just another appointment to get out of the way. The professionalism displayed was in my opinion unmatched by todays standards of people not caring! I thoroughly enjoyed my experience!!!!"

"I was disappointed at first they came in and simply said they would have to come back and that the entire wall was going to have to be torn out and the entire shower faucet replaced. It was obvious to me that it only needed a cassette replacement. After arguing with Brandon, I showed him that it was not a Delta faucet but a a pen, and the cassette was different than he was used to. They replaced it once, then the hot and cold was reversed. To correct that, they then broke the first replacement and had to install another new replacement. They also didnt wear booties in the house, and tracked in footprints. Overall Im glad that the work was done, but more care in troubleshooting and in the replacement work would have been appreciated."

"All issues fixed at a reasonable price"

"My first appointment was on a Wednesday 10 to 12 and the only one that showed up was the plumber at 1:30 as I was leaving. Called to reschedule and was promised both would be here at 10am. Plumber showed up on time but HVAC tech not till 12:30. So much for promises. Called to complain but boss was in a meeting and would call back, no call. Only a few times in the last 6 years have they showed up in the given timeframe."

"Easy, excellent service and knowledgeable"

"Because they arrived at the appointed time slot, and were professional and friendly, got the job done, and gave me a clear report at the end re: how everything was going."

"Because they arrived at the appointed time slot, and were professional and friendly, got the job done, and gave me a clear report at the end re: how everything was going."

"Still waiting for them to replace our faulty thermostat."

"A technician never showed up at the designated time."

"I am grateful that a technician called me out adjusting my water heater temperature. However, by the time he called (several days after a request had been entered), my brother-in-law showed me how to do it myself. It would have been a good idea for the plumbers who installed the water heater to have pointed out to me where that can easily be done by the homeowner."

"Excellent communication skills with customer and technical know-how"

"Ryan arrived earlier than the appt. time, which was great. of course e called us to make sure it was ok."

"The service was good."

"No one came. Had this problem last year. Maybe we can continue my advange program with you paying like last year. Rescheduled or Monday. Nadine McGurren"

"Always reliable, especially Keith Sharkey who has come several times and is super knowledgeable, responsible and efficient."

"Fast service, no trip charge with maintenance agreemen."

"was suppose to have service Tuesday.(was rainy wet) Rescaled for Today was early and done a great job. Was very pleased with service."

"AJ did an excellent job of finding the right solution to our AC problem. Ashley made an excellent choice by assigning AJ and handling the costs."

"Still not sure why the problem was not correctly identified and addressed by the first plumber in March."

"Got the repair done"

"It is hard to determine what is important to fix versus what is a sales push."

"It is hard to determine what is important to fix versus what is a sales push."

"You Not Done and have yet to return-There has been no updated contact and you never come to the location before closing time"

"Very Efficient"

"Thorough job by tech in a timely and professional manner. Answers customers questions in a fashion the lay person can understand."

"Technician was prompt, professional, knowledgeable, and answered all of my questions."

"Next day service and was able to get the AC back"

"The plumbers did a great job, however, after assessing the hot water heater issue on a Friday, they left me with no hot water all weekend. When the came on Monday to install the new hot water heater, they admitted they forgot to turn on the hot water again. I was unable to do it myself. Two calls to Neal Harris on either Friday night or Saturday morning yielded no results to have some one come by. So I had no hot water for a weekend, not a huge issue, but plumbers need to be mindful that a customer might not have the strength or know-how to do something."

"He did good work"

"Courteous and efficient!!"

"Excellent, fast service."

"I called the office to speak to someone regarding the invoice and did not receive a call back. Please call me back at (913)764-0607."

"Our first service was a semi-annual check-up. The technician seemed unsure, had to call in several times. He managed to leave two critical wires unconnected on the air exchange unit. The second service was a fix from the first guys work. Roy got us working again."

"The technicians were professional, courteous, quick and polite."

"Fantastic and extremely knowledgeable service"

"Moe was very polite, thorough, and efficient. He figured out what was wrong and fixed it."

"Several trips to get the work done and to get the right parts and the parts that worked. It didnt really matter but thats the only reason I didnt give you a 10."

"Jim always tries to find the source and is conscious about time and money."

"Problem was not corrected. No show to finish the work as scheduled, no update, no follow up"

"Tech was prompt, professional, knowledgeable, answered my questions and handled my concern."

"I only remember that I felt positive about the service."

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"Professional service, personable in answering questions and concerns."

"I had the spring maintenance done 3 weeks ago by Neal Harris. That technician took three hours and said freon was good. Then he said since the house was so cool, we should call them back to recheck when it was warmer. 3 weeks later, outside unit stopped and all freon was gone. The technician came back and said a valve needed replace but tried to convince me my 12 year old system about in of life and salesman tried to sell me new system. I had a second company check my system and found someone had put loctite in bottom of cap where you connect your instruments on outside unit and the loctite was pushing against the valve when you tighten down the cap releasing the freon. Even with cap on freon was still leaking mainly due to all the loctite in bottom that kept you from tightening the cap down all the way. He also cut a hole in plenum to check coil and when he put a sheet of metal over the hole, he used to long of screws and one was left resting against the coil which would have punctured it with vibration over time."

"Very Efficient"

"Good job getting my ac running."

"Timeliness, completion of paper work, end of service summary"

"-"

"Courteous, answered questions I had as well as showing me how to do what was asked."

"Technician was knowledgeable and very competent"

"Mike found and corrected an issue we have been dealing with since August of 2021. He is very knowledgeable and I really appreciate all he did for us."

"Three people to do a regular maintenance seemed like over kill. The service manager was very aggressive in his speech and discrediting what the original installers did as well as saying the service reps you have sent for the past few years were not as qualified as himself. Very unprofessional."

"Service performed as expected however now we have a high pitched sound coming out one of our vents every time the A/C comes on, I will be making a call about this today."

"Mike was extremely thorough - both on paper and inspecting the units. I believe he did a really good job."

"The technician was polite, efficient and seemed to know his work."

"10"

"Arrived a couple of hours late. Could of called to let us know."

"Had to leave the technician alone because of a Dr. Appt. No problem at all."

"Tech left without making sure hot water heater was working . Did not know we had no hot water until we showed that evening. Had to start heater and wait a few hours before we had hot water to show."

"Very satisfief"

"Quick, polite, knowledgeable"

"Serviceman -Very nice, very knowledgeable, Thank you."

"Competent and friendly technician"

"NICE GENTLEMEN- KNOWLEDGABLE-"

"Thorough and straight"

"Service tech was honest. Bottom line, that's the right way to be. Thanks for everything."

"Neal Harris took care of us when the circuit board went out on our unit. They sent someone right out and gave us a portable ac and portable heater to take care of us while we waited for the part to arrive."

"efficient and thorough"

"Tech was very friendly and knowledgeable"

"Prompt accurate and efficient."

"Professional and on time"

"Very professional and answered questions good personally"

"Gram did more then previous techs working on my AC, cleaning out the AC unit"

"Prompt quick service."

"Thanks to a call from Marian (customer service) Chris Brown, Kevin, and Chris Gebhart all came out to find the problem with my boiler system that Mike and Moe were unable to find and correct."

"Quality product knowledge"

"work was good, but thought office could have coordinated their tech training times better or allowed more time for the techs. I received a call that my appt would be pushed back form 8-10 until around 12, which was when the tech showed up."

"work was good, but thought office could have coordinated their tech training times better or allowed more time for the techs. I received a call that my appt would be pushed back form 8-10 until around 12, which was when the tech showed up."

"Service tech arrived on time and completed service as requested."

"they did a great job...."

"actual service was great. admin insisted I wait a month to have both cleanings done at once. she said that's how it's done. Tech asked if that's what I wanted, I said I was told to do it that way. He said not required. 2 a year is typical."

"I enjoy that the same tech has been out to service the unit that seems to continue to have issues."

"Professional, knowledgeable , courteous"

"He was here on time, quick, efficient."

"On time and stayed until done!"

"I will check with my tenant to get his thoughts on the work performed. I appreciate the scheduling help for sure."

"Excellent technical staff"

"polite techs and respond quickly. office staff is nice"

"Timely professional service."

"Joseph knew his stuff and did a wonderful job. However, your pricing is outrageous. Two small shutoff valves and a kitchen faucet for $785 is highway robbery. We had to supply the faucet, so you are basically charging us $798 for an hour and a half of labor. We will never use Neal Harris plumbing again for as long as we live."

"Technician was on time,very knowledgeable, very friendly."

"On time, friendly, quick, knowledgeable."

"the service techs were great. they brought new filters wtihout me having to call and ask. the person who made the appt for me had me wait a month so spring and fall could be done. she made it sound like it was required. the techs said it wasn't. I wasn't happy to wait a month only to find out I didn't need to wait a month."

"His answers to my questions were vague. He was supposed to send me email estimates on two projects, but he never sent them. He did the plumbing inspection on April 13th. Would you have someone follow up with me?"

"Courteous and efficient technicians"

"Prompt , knowledgeable , personable and courteous . Awesome Job !"

"Because the technician was very complete in his job duties in servicing my air conditioner for the season."

"Great work."

"Both of your technicians were professional and helpful. They answered every question I had, even looking into things further when needed."

"Came on time and called in for help. Did a good job"

"Explained what was done. Answered all questions satisfactorily and gave good feedback."

"Forgot to turn off light and did not shut basement door. I do leave lights on in basement but only on the right side they are not activated by a switch."

"The first tech that came for repair did not fix the problem. It turned out we had several problems. Pieter Horn was the second tech and he came 3 more times the second day and worked until the problem was fixed,"

"Great service!"

"They did a great job- professional, prompt, knowledgeable"

"So far good service, explanations of everything, polite."

"Easy to schedule appointment. Service tech arrived as scheduled."

"He arrived on-time and provided excellent service. The only thing he forgot was to check the furnace and I forgot as well."

"Sales lead Brad and tech Moe were professional, efficient and friendly during their time at my home. I would welcome either or both any time in the future."

"Arrived on time. Efficient. Professional."

"The team you sent out for my annual a/c check-up could not have been friendlier. When they were ready to leave they explained what service they provided. (I think you might need to change the icons and descriptions on the next six questions.)"

"On time, every time"

"Kevin & Crystal were very friendly, knowledgable"

"He worked hard to get the job done. We got a clear explanation of the work he performed."

"Expert duct cleaning and careful respect for property."

"Got in fixed problem"

"Because the techian was really good"

"My service person was 45 minutes late. He said he tried to call and let me know three times but couldn't get through. He had the correct phone number."

"Daniel was early, tidy and quickly assessed the problem. Then brought me a space heater the next day to keep me warm till the problem could be fixed."

"Great presentation, unfortunately unable to compete with Costco pricing"

"Quick, thorough and easy"

"dependable"

"Jim is great, very thorough, and get's down in a flash. I can depend on him and find him to be honest about it all and not trying to hook me into something I may not need just yet."

"Graham, who did my spring service, arrived on time. While he was here, he was good about answering my questions and showed me a few things about my filter and dehumidifier that I did not know. He was respectful of my space and time. Not gangbusters about the web site. Time will tell. I prefer to talk to a person."

"Both were friendly and professional."

"Spenser was extremely professional, efficient, and courteous."

"Moe was knowledgable and willing to take the time to explain issues with our air conditioner"

"The response to the issue with had with our prior service done by plumber, Raymond, was appreciated. On an emergency response on Saturday, plumber, Jeff Gumminger, made everything right for us. He took control of the situation, flooding in my basement from prior work, and got Power Dry in the house and repaired what he could. He came back on Monday, 4/17, and fixed everything, beyond our satisfaction. He is scheduled to return on 4/25, for another repair. We would prefer Jeff always return to our house for repairs."

"Tech ran a bit late but called to keep us informed of arrival. Tech was very professional and took care of inspection and service quickly and efficiently."

"Very informative and professional"

"The technicians came on time and did their jobs proficiently with transparent communication with me. My answer for the next question needs a clarification. I would NH Plumbing a very unlikely, but I am giving a very likely for heating/AC"

"Raymond was professional, friendly and thorough."

"I am responding to the water heater inspection team that came to my house. The premise for this visit was to flush water heater but upon inspection the team indicated that my water heater was too old. I thought they knew the age of the water heater before they arrived. The NH team went on to go through my house and tell me that I have water deposits. They made a mess in the jacuzzi tub doing there inspection. I will never have NH plumbing contact in my house again. This was a very poor experience."

"Very responsible service personal."

"Technician excellent"

"Roy was great. Fixed problem."

"Ray was so courteous and friendly to us old folks as was the supervisor who was with him. They let us take all the time we wanted asking questions. Give them both a 10!"

"very professional, and answered all my questions and fixed my problem with the leaking water. Did a great job with the service of A/C unit."

"Great service"

"AJ was thorough, courteous, & patiently answered all my questions."

"Always on time and error free"

"Work was done quickly on time at a very reasonable price."

"Gramm did a great job answering my questions and explaining, also very thorough maintenance."

"Seemed very thorough."

"The technician appeared knowledgeable and professional. He didn't linger but got right to work and took care of business."

"Very professional and knowledgeable."

"Great service and support from Brad and Moe."

"very responsible and professional. arrived at a great time and went right to work. Even think they worked through lunch. Kept everything picked up. Never bothered me. If anything, I bothered them."

"I feel like I got suckered into this visit. On the phone, I heard her say they could schedule to have my water heater serviced, which I don't believe had ever been done, so I agreed to it. But it was just a whole house review with lots of projects I could hire Neal harris to perform. I might have actually agreed to that, but that is not what I believe I had agreed to, and my water heater still has not received any service."

"On time, very professional, reviewed inspection results, programmed the thermostat for Spring and Summer, and were very polite and business-like."

"Friendly and efficient"

"re: plumbing inspection Was a little underwhelmed...Didnt think anything was done to warrant $60. I did learn some general information on my water heater. The plumber Ryan was in and out of house in 10 min or less!"

"Prompt arrival, friendly and completed AC tune-up with no problems."

"Spencer did a great job"

"Over 2 hrs late that's 1hr. past the service window. And receive no notification of delay."

"Tech seem to be very knowledgeable. His suggestion and action seem to have fixed the problem."

"They fix my problem. I wanted to install an ecobee thermostat. They explained to me it wouldn't work with my system. They also were aware that the Lennox thermostat I had was crap! They replaced it free of charge"

"I have had a problem with this system since 12/22, system installed 11/21. Numerous visits and new part installed 2/2/23. Now on 4/16 another lockout code. Tech arrived 4/17, part needed to be ordered. No follow to tell me status of part or when to be installed."

"Great customer service"

"The boiler is UNDER WARRANTEE, yet I was charged $3,200 for labor. AND even though I insisted and was ASSURED the service would take ONE DAY, it had to carry over into an ENTIRE second day because the company didnt have enough of a certain tool to allow the service expert to do his job!! NOT good or reliable."

"Austin was so helpful and informative. He gave me different times available and was here and completed installation of a new water, took all the stuff from the old one away and everything went perfectly. It is because of employees like Austin that I will only use Neil Harris for for home. Please a big thank you to Austin!"

"thye were very nice and helpful"

"Arrived on time as quoted and performed the job quickly and efficiently."

"Excellent response and service"

"On time arrival, quick service, provide status of work and answers any questions you have."

"Response of the request and fixing the issue."

"Nothing was completed. We are currently without AC and heat only works if I plug in the furnace and unplug it minutes later as it won't shut off by itself."

"Explained the terms and conditions of the loan. The technitions showed up on time"

"Moe Hashem, Steve DeCamp are professional and efficient. Alan Cardozo and Joe gave us potential solutions to consider for plumbing issues. Very professional and knowledgeable Technicians. On time!"

"Graham was great"

"They came through for me as promised"

"Thorough Not too much time"

"He was polite and on time."

"Always on time and error free."

"Very professional, friendly, and went about performing the inspection"

"Technicians were excellent, appt scheduling was brutal. I had an appt scheduled, then your firm cancelled and tried to schedule me out a month..totally unacceptable!"

"Did not care for the "sales pitch" from the non technician and attempt to charge us for discovering a problem"

"On time, very courteous, very knowledgeable technicians."

"Was courteous and efficient."

"The service man was very friendly and explained what he was doing and the condition of the unit"

"Efficient and timely."

"Competent and professional."

"Excellent customer service! Informed, courteous, and helpful. Trustworthy."

"Technician was friendly and courteous."

"Austin was very informative on what he was checking.. Everything was good and have a couple of follow ups for the future"

"I was able to get service the same afternoon that I called. The technician listened to my concerns regarding the problem with the toilet. He was able to evaluate the situation and fix the problem."

"Friendly, professional, knowledgeable."

"Friendly, competent knowledgeable sevice"

"Graham did an excellent job!"

"As I said before, the second team that came out to fix my problem were great!! They looked at the problem and fixed it. Unlike the other team, that looked and thought they were done, left and when I called them to say it still wasn't working correctly, they wouldn't even call me back"

"For the past 14 years we have had the best techs, very good at what they do."

"Friendly and helpful."

"They are friendly, courteous and dependable."

"On time, done efficiently and as expedient as possible."

"I am a long time customer. Your crews are always polite and pleasant to me during every visit."

"The workers are on time, thorough with their inspection, and courteous."