Neal Harris Service Experts Reviews

"The tech was new to me and the job, I guess. He was friendly, polite, knowledgeable, dedicated, and informative. He's a keeper."

"No comment"

"Very quick response late on a hot night -- Daniel diagnosed and took care of the problem quickly."

"Competed the job professionally and with no issues."

"They were knowledgeable and professional. Would have liked to see them wear shoe covers as the technicians used to in the past. Also, would have liked to have had confirmation of Covid vaccination or should have worn a mask."

"The first tech could have made the simple repair when he came out at midnight instead of saying we had to have a new thermostat and rescheduling for the next morning. When I contacted the office the next morning to get an approximate time, I was told the second technician would be out between 2 and 4 that afternoon. The second tech did an excellent diagnostic and installed the new thermostat (at our request because the old thermostat was no longer a model that was recommended) even though it may not have been needed."

"Absolutely a nice guy. Knew his job and had the right tools."

"HE WAS COURTEOUS, POLITE, AND THOROUGH."

"Because the tech wasnt allowed to bring out the the thermostat replacement that he needed, so he had to drive back to KC to get it, which costs us all money!"

"Because of the good service and fast results we receive."

"Robert did an excellent job of explaining my system, how it worked and what was needed. He was very knowledgeable, polite and professional. It was a pleasure doing business with him."

"Friendly fast service"

"very knowledgeable and polite"

"Effective cleaning and testing. However, I have a working system that is 8-9 years old and the main thrust of the visit ended up being trying to repair a system not yet broken (~$1000) OR sell me a brand new system (~$10000) My last system was 20 years old when replaced, and yeah, it broke once or twice during the last 10 years, but I can take being hot for a couple of days waiting for a new system."

"Aziz was polite and friendly, and on time- even though I had totally forgotten about the appointment, he had called first /I had just missed the call."

"Answered all of my questions, changed the filter, hosed off the AC unit. Arrived on time & was very polite."

"The tech DID NOT reinstall the disconnect plug. My wife said that he stated we are all good. The wife left on some errands and when I got home in the evening the AC had not run. Reinstalled the disconnect plug, AC went to work. I tech did not clean the outside coils, I have tried to clean them over the summer so they didnt need cleaning, but the cotton wood cotton is in strings that would have been removed if sprayed from the inside out."

"The same issue appeared on my thermostat this morning"

"knowledgable and professional... arrived when expected"

"arrived on time and seemed to be thorough with cleaning, inspection, etc"

"Logan and trainee Bradley came to us promptly to make some corrections to our annual maintenance visit . They observed all safety practices - masks, shoes covered. And our systems were again running in tip top shape."

"satisfied with the work he did,friendly, knowledgeable, professional. However he wasn't wearing boot covers when he came in, I'm very picky about any street shoes being worn inside my house."

"We had questions and some concerns but they were answered when we brought them up. The initial session had been a little confusing."

"Pleasant and professional"

"We had Anthony Pluming out earlier this season for an inspection and they thoroughly cleaned and waxed the AC unit as well as checking output, blower, fan, etc."

"Daniel arrived on time. was very professional, performed the service and explained everything that he did."

"The "quote" I received for a new HVAC unit was totally worthless. Not only did the estimate come in considerably higher than others I received, it did not provide any information about the specific units being quoted. Therefore, it was not possible to compare "apples to apples", but I got a top level unit at a much more reasonable price."

"He did his job."

"The technician was swift and patient with my questions."

"Extremely quick, detailed, and professional"

"Was on time and did everything he said he was going to do."

"Professional"

"Service was good and price was reasonable."

"Ask to bring filters and did not bring. Second unnecessary trip required the next. Otherwise, visit okay."

"The tech was very professional and provided me information that will lead me to make plans to upgrade/replace the system when I am able."

"Tech was able to fix the issues and get the ax working quickly."

"Technician was very through and provided excellent explanation during the process. Great customer service."

"Office staff called to give us an earlier appt. Tech arrived on time and answered all our questions."

"Explained the process as it was occurring very well. Both technicians were professional, courteous and friendly."

"did an excellent job and cleaned up when done. you could not even tell that someone had been there except for the beautiful new hot water heater."

"The technician was very knowledgeable"

"Noticed numerous leaves at bottom of the unit, tech did not take complete side off to get them out. There are still leaves on the bottom of the unit."

"The workman showed up on time, and, while I don't know enough to judge, I assume he did what he was supposed to do."

"Fast and friendly"

"Efficiency of service man"

"All things were done correctly and efficiently"

"Good service and Andre explained things very well"

"Your technican was very courteous and tried to be helpful. However, the problem I had seemed to resolve itself before he arrived so he couldn't really tell me what to do if it happened again."

"Your company was only interested in selling us a new A/C Heating system then fixing the problem."

"I called Saturday and scheduled an appointment time for 8-11 on Sunday. I called in at 9:30 Sunday morning to see if there was an ETA and there was not, but she said she would push it to be an ASAP request. No one was there by 11:30 so I called again, and was then informed that appointments are not made on weekends (although I had an appointment made and it is advertised online to be open 24/7). I then got a call from a technician about an hour later and he said it was the first he had heard about the request for service. We spent 4 hours waiting at home and ended up not being able to get service."

"The service technician was very nice. That being said everything was rated fair except for the newest equipment."

"He removed insulation from a unit but did not replace it. He said there was a leak but found none."

"The technician was polite and informative."

"I appreciate the fact that a hard sales salesman didnt accompany the technician this time. Not like when my furnace was checked. I didnt appreciate the scare tactics and a very hard sell from the furnace check up. Logan was professional, polite, and did the service."

"When I initially scheduled my service I had to schedule a month out, close to the time of my scheduled service I received a call telling me that they had overbooked (!!!) and wanted to move my appointment out another month. I kept my original appointment and technician arrived on time!"

"efficient"

"Good company"

"Daniel was very knowledgeable and easy to work with"

"Luke the plumber did an excellent job. He also answered all my questions."

"The team continued to visit until a few issues after install were fixed."

"Took longer than expected."

"I had to make Multiple calls to track down an ordered part and get them to come back to fix the a/c they disabled last fall. The technician sent did not replace the filter on the second floor a/c unit because he had no ladder on his truck. I pay a monthly fee for prompt expert service. NH constantly sends under trained and Ill equipped technicians - not what was promised."

"Logan was very professional, explained findings and next steps clearly, followed covid 19 protocols, was very friendly. Thanks Logan, keep up the good work!!"

"You were able to send someone out the same day I called! Thank you!"

"treated my home as if it ws their iwn"

"Good and honest"

"Technician was on time and very courteous."

"Very polite"

"Knowledgeable service techs. On time and heat pump is working fine."

"Knowledge and professional"

"Technician very friendly and took time to explain issues and options clearly and in detail."

"Very courteous, professional and informative"

"Efficient and friendly service."

"Repair of disposals and faucets were done expeditiously. Luke was on time. The previous plumber from Neal Harris said his truck wasn't working and cancelled at the last minute and never returned a call to reschedule. Luke was pleasant, courteous, there was confusion regarding shower repair, however, he was always pleasant, communication that shower was no longer functional would have been helpful."

"Seemed to know what he was doing. Didn't leave a mess due to the downpour at the time."

"Personable and knowledgeable technician."

"He was prompt, courteous and competent."

"I would have hoped that they would call if being delayed, but I always have to call to see if I am still on the schedule because they don't keep with the time period that was scheduled."

"We were impressed with the prompt, courteous, and professional manner as our problem was addressed."

"Logan was extremely professional as well as displayed great customer interaction/educating customer. He was able to explain the repairs and any recommendations. Logan was clean and put back furnace / cover door completely. Very confident in diagnosing problem and with repairs"

"Daniel was on time, efficient and very professional"

"Ron Vohl, the technician, was very knowledgeable and meticulous in installing our new Pure Air Kit filter with the UV light! He was very patient in answering my questions. Thanks so much, Ron! I am glad that you are my regular technician! Linda Singer"

"TYPICAL NEIL HARRIS. I FILLED THIS OUT, & GOT A REPLY BACK THAT THERE WAS AN ERROR. I SPENT OVER 30 MINUTES FILLING THIS OUT. THE ONLY REASON I WOULD EVER THINK ABOUT STAYING WITH NEIL HARRIS IS ROBERT MILES, THE TECHNICIAN WHO AFTER THREE DAYS OF WAITING, REPAIRED MY MINI SPLIT. GIVE HIM A RAISE! AND HAVE A GENERAL MANAGER GIVE ME A CALL, as one was supposed to do at least 4 times, but not one word yet! I'm pissed! Any time I need service, please send ROBERT MILES to my home! And have someone call me so I can unload my frustrations on them about the piss poor service, prior to Robert arriving at my home! 913-522-9433"

"Robert was quick and efficient in his duties to inspect our AC."

"Friendly, informative, thorough, knowledgeable . Pleased with his work!!!"

"It was the moment Neal Harris had been waiting for...our 16 year old A/C went out and I was looking for bids to replace it. Given that the old unit was an A/C and air handler, I was looking at a high-efficiency air source heat pump to save money through the winter. Multiple other companies affirmed that this was the right choice given the inability to run a gas line to the 2nd floor of our home. Upon arriving, Crystal and I got into a strange and confusing argument about whether air source heat-pumps would make sense for the space, after which she quoted me only for A/Cs and would not send me any details on the proposed units -- only hand written, top line numbers. I was interested in the Advantage plan and asked to review the terms and conditions as we evaluated the bids. She said she didn't have any in hard copy (fine) but then she wouldn't know where to get any online (which is laughable) and pivoted back to using social proof "70% of my customers use this plan" to try to get me to say yes. Suffice to say, I went with another company for the new unit. All of Crystal's bids were higher than the competitors and they were for A/Cs only to boot. This survey has reminded me to cancel my maintenance plan. I work in sales. I'm not at all mad at Crystal and, were I her sales coach, I would tell her to listen to the customer and not resort to slights of hand to try and win business. It may work some of the time, but when it doesn't work, it will really bite you."

"Logan was very professional and took time to explain all possibilities"

"Technician was pleasant, quick and informative."

"I didn't appreciate being double teamed by a tech and a salesman, and then having them try to bill me with a service charge. Outrageous!"

"always on time, will come out again if a problem, techs are always polite and explain anything that is amiss."

"great technician. all done that was needed and professionally handled."

"My filter was not replaced due to the technician not having a ladder a 6 foot ladder on his truck."

"Did not check furnace just looked."

"Ron arranged for an earlier appointment in September than i have been given in the past."

"Very courteous and helpful."

"Professional very knowledgeable ! Respectfully of my home !"

"Was on time, did work efficiently and professionally"

"The technician performed a thorough check of the ac and explained what he was working on."

"He left the AC on (we had doors & windows open as it was a nice day) & we didnt find out until hours later. Otherwise though, he was a nice guy."

"Austin did a great job. Very professional. Explained what was needed and completed the install of a new water heater."

"We needed sa new water heater and Ryan took the old one out and gave us a new one. It's nice to have warm hot baths again."

"The person who came was fine but he was no where near on time."

"THE YOUNGER TECHNICIAN WAS NAMED "MERCER" I DO NOT REMEMBER THE NAME OF THE OLDER "SUPERVISOR" TECHNICIAN BOTH WERE EXCEPTIONAL"

"Satisfaction"

"Technician was very efficient and seemed to know what he was doing. But, there is always room for improvement."

"This technician, unlike the last one, communicated well, performed his job, and then told me when he was complete."

"No change. Living area is upper 80s. Technician came at night so could not experience it"

"Very pleasant young man. I will be requesting him for my furnace tuneup in the fall."

"He answered all my questions"

"Jason and Nathaniel were very good at there jobs. I was in the maintenance field all of my working career and I know good work when I see it and they did good work."

"Fixed out broken furnace to feed power to our AC unit."

"Dakota was very professional, personable, and knowledgeable."

"Quick and efficient and polite"

"Was prompt and courteous. Respectful of my home. Did a thorough examination of the system."

"Did a good job, knowledgeable, friendly."

"very professional and courteous."

"Daniel provided excellent service, very knowledgeable and explained everything that he was doing."

"Daniel was a great young man. Very professional and very knowledgeable. He was very polite, also!"

"The technician was very polite there was no conversation about the condition of my heating/cooling system. The check-off sheet was prepared and given without confersation."

"he fixed it"

"He was very helpful and knew what he was doing."

"Very detailrd"

"Quick, tidy and pleasant."

"Technicians tone of voice was harsh"

"Excellent service of both ac units. And detailed notes on possible updates."

"Came home from work Monday; saw a trickle of water coming out of my A/C unit in my home. Traced the leaking of the water; put a towel to take up the water that was leaking. Called the after hours customer service personnel (waste of time)!!! Finally a technician came by at 11:00 p.m. - I realize it was late, but I was furious. I purchased a new unit Furnace/AC on October 3, 2020 using your fancy Advantage Plan. I figured that was the best deal for me (widowed Senior Citizen). That way I would have piece of mind with my Furnace/A/C units. The furnace functioned great in the Winter (love it). On Tuesday I called the Overland Park, KS local office. A person by the name of Penney answered the telephone; Penney listened to my concerns. I told Penney I wanted a technician at my house on Saturday no matter what. Penney said she would do what she could and let me know. Penney set up my appointment for Saturday June 19, 2021 at 8:00 a.m.. I realize this is the Summer months. That is why I purchased the Advantage Plan, David the technician told me that was normal for the condensation to leak out like that. That is not normal; if it is I want the normal fix, and not see a trickle of water leaking somewhere. Service Experts fix the problem or quit advertising how great you are!!!! YOUR CUSTOMER SERVICE PERSONNEL SUCK AFTER HOURS!!! GET SOMEONE LOCALLY IN THE AREA; NOT SOMEONE THAT I CANNOT UNDERSTAND!!!!!"

"He put the filter in upside down. Easy fix, but still."

"Workers were very courteous and respectful and worked fast."

"Kevin went out of his way at the end of a 15-hour shift to deliver furnace air filters."

"Fast and Effecient"

"On time and very informative"

"He was very polite and professional."

"Very professional and courteous. Thoroughly explained the ticket."

"Was not able to resolve the issue but did offer suggestions for installing additional insulation to improve the efficiency of my unit."

"Quick response time on quote and service!"

"Efficient and pleasant. Came a day early!"

"There was no reason to have a service tech the first time to estimate a garbage disposal install. Waste of time."

"Tech Michael said I should have had a maintenance call instead of a service call. He did clean the filters on the A/C unit outside. I didnt know that had to be done so I was very glad to know about that. He said he would set up a maintenance appt for me. I called this morning and found out that a maintenance appt had not yet been set up. In talking to the scheduler this morning, he checked with a supervisor, and determined that I needed another service call, not a maintenance appt. I was very confused. He did schedule another service appt for me for this Wednesday. I also joined the maintenance plan."

"Scheduled time window was delayed by 2.5 hours but was out of techs control. 2 a/c out emergencies delayed him and we've been on the other side but if we had a time issue, it might have been a problem. We scheduled for 2 in 1 but an not sure he actually serviced the furnace."

"Techicial work, personslity and helpfulness = 10. Management and shedualing = 0! Company operations apear unorganized, unprofessional and incompetent. Again, this does NOT refer to you techs."

"Luke was very polite & friendly. He was on time and called before arriving to say he was on the way . He installed my new toilet without incident, and removed old toilet without incident-I dont see how the process couldve gone any better."

"Technicians arrived at appointed time; checked over job requirement; and immediately began shutting down/dismantling old equipment. New equipment installed quickly and efficiently."

"Technician was very efficient. Old water heater removed and new one installed quickly. Copper piping was modified as required to add pressure tank and meet code."

"Couldn't fix the issue then told me to call another plumber/sewer expert and the came out charged 200 also and couldn't fix the issue either. Out 40 and nothing done. Called Neal Harris to complain and said they would be out yesterday but haven't heard back."

"Professional checked everything he needed to"

"Tech performed well on what was needed."

"Tech was polite and efficient. I'd give a 10 had the original time scheduled been met."

"fficient and frienly"

"Professional, on time and did an excellent job."

"Fast and efficient"

"Daniel fixed my noisy heat pump by removing the shielding and tightening some things that were loose. In 2 years, no one was able to stop the noise until this call."

"Excellent service and quick. Explained what work was completed."

"Very professional"

"The tech was excellent"

"he was polite, friendly and did his job well and in a timely fashion"

"Very nice"

"The technician was very polite and he explained what he had done and how everything checked out."

"Friendly, courteous, knowledgeable technician. Will request his service next time."

"Excellent service!"

"Unprofessional, On Sunday they came to check my air conditioning, the transformer is burned out and they had to come to change it, because the attic is very hot and they told me they had to come early on Tuesday, I was waiting for them to talk on the phone and until the date of today I have not received any calls,, I paid $ 177 for the service that they came and he diagnosed, I paid a lot for a terrible service, I had to lose my work day to wait for them to call me.??"

"He got my house from 83° to 79 while he was here and it finally got down to 75°. This was one my 1 year old unit so I wasn't sure what was going on."

"Andre was very efficient in his work. There was no hesitation as he went through his work routine."

"The tech was very efficient, kept us informed and courteous."

"Performed repairs in an efficient manner and was very polite and knowledgeable. Ryan got things done on Friday. The previous Service Experts technician that came out Tuesday did nothing to resolve my leaky faucets."

"He arrived early and was quick and efficient about his work."

"Andre was polite and very professional. I HAD TO WAIT FOR 6 HOURS. MY TIME WAS 2-4 and he didn't get there until almost 7:30."

"Very efficient and knowledgeable and courteous!"

"Only had options that were so expensive that we couldn't even consider"

"Austin strikes me as an honest young man, and he solved the problem very quickly."

"Very professional."

"competent"

"The technician didnt do what he was supposed to do fix the wires on the a/c unit a 2nd technician came back & fixed it"

"Didn't show up in 8- 10 time slot. Had to call and have you track him down. Finally showed between 11 and noon. Didn't seem to know about I Comfort app as there was a problem with the thermostat. It read 103* for outside temp the day before and he told me that the humidity made it read high. Turned out we weren't connected to wifi any more. I finally was able to log in and get it going again while he worked outside."

"Daniel was a very thorough, knowledgeable. & personable tech. A credit to the company."

"Michael, was very knowledgeable and mature. He explained everything he did in detail and suggested things I could do to control the humidity in my home."

"The outcome was great. It was a little confusing as to what needed to b done."

"Very thorough explanation of everything that was done and/or recommended."

"Thorough and responsive"

"Called before coming, was punctual, was very pleasant, was very thorough."

"Thorough and efficient."

"Kevin was great and saved the day. I called that morning to request a 30 min call (for my 4-6pm window) as I work at a hospital. At 4pm, I received a call they had an emergency and my appointment would be closer to 6pm. No problem. I went home and was doing housework waiting for my call or technician. At 6pm I called and was advised the technician tried to call ( no such thing happened) and he left a note on my front door (again, no such thing happened). I was advised that Kevin would be out to handle the appointment since the previous technician falsified his records to be done with his work. I do not ever want the first technician at my house. I do not tolerate liars. I am disappointed you do."

"very thorough"

"Workmanship 10. Neal Harris scheduling and communication within Neal Harris was poor. Austin stated on a Monday that he would be back on Thursday as they should then have the right toilet. I called Neal Harris and found out that I was not on that Thursday's schedule. Was told that they would have someone out on Monday. When that man showed up, he had no idea what I needed done. He left and returned with the proper toilet which he installed. what was needed. was poor. Austin stated on a Monday that they should have the selected toilet and be back on Thursday, I was not on that Thursday schedule. I was then scheduled for the next Monday."

"The technician arrived over 2 hours late and getting the runaround from customer service after making three phone calls when the technician would arrive. Also no one, the technician nor one from Neil Harris calling me advising me the technician is running late. My hold morning and portion of my afternoon was shot waiting for the technician. I was very upset and thinking disputing my payment installing a new thermostat."

"Very nice technician (feel bad I can't remember his name)."

"ryan butler is very good; very professional very talented..."

"The technician was friendly and professional. I wish I could remember his name."

"Keith Sharkey was knowledge and professional. Went over and beyond to diagnose the reason the system had shut down. Very impressed with him."

"I can't remember the young man's name but he was very helpful in explaining it all to me and I was very satisfied."

"The guy's knew their stuff! Working fine.??"

"Daniel was efficient and informative about the results of his check up."

"First, a technician was scheduled who was later discovered to be on vacation (after we had set the day aside). So our appointment was reset for a different day. But the technicians instructions were so vague that he showed up without the unit we had purchased, which caused more delay. Perhaps this is all just a back-office problem but its annoying to us (the customer) and problematic for the technician."

"technician was clean and thorough"

"Andre was very thorough with his examination of our system!"

"very professional"

"Andre did an excellent job."

"Informative, helpful, left me his card to contact in future"

"Ron is very professional and courteous. He is very thorough in his work."

"He is personable, professional and easy to understand. We appreciate all these qualities since we are elderly."

"Three appointments, April 29, May 24, and May 25th. Four phone conversations with customer service / dispatchers. The HVAC is finally serviced. Poor communication between dispatchers and service technicians."

"Performed service check on air conditioner and indicated all is good"

"I was frustrated and concerned that there was a major problem with the air conditioning. Daniel was kind enough to take some time to give answers to my questions. Kudos to Daniel who took the time to give excellent customer service at 7:35 p.m. . .knowing it was his last call. But he took the time. Well done!"

"Very professional"

"Encourage service reps to explain what they are checking and finding."

"On time. Good price. Competent. Nice guy."

"He completed the job efficiently."

"Technician was prompt, knowledgeable and efficient."

"Ron was very nice and knowledgeable; answered all my questions; and is going to order me a new Pure Air Kit."

"Work was efficient and technician cleaned up nicely"

"He was there when he said he would be. Polite. Answered my questions"

"I asked Daniel to do an inspection for our HVAC, Daniel is very helpful in providing the information we need."

"Tech. was concerned about my problem and very professional."

"The thermostat has not been working well. Dakota did some problem solving with my input. He also demonstrated some features on the thermostat and allowed me to practice. His directions were succinct and easy to follow. Thanks!"

"Technician arrived on time and completed the service promptly"

"Daniel was very informative and answered all my questions"

"Prompt, efficient, courteous -- no pressure sales pitch."

"On time and very helpful"

"Guy was knowledgeable and provided common sense advise. Wasn't trying to sell."

"Respectful and good explanation"

"he knew what he was doing and was very professional"

"Since I'm on the Advantage program, it would seem logical for the technician to have the correct filter on the truck rather than come back 3 days later to put it in. Also - you need to work on the scheduling - make it local or at least easier to deal with."

"He knew more about the blue tooth thermostat than anyone who has been here."

"Tech was prompt and efficient. He explained his logic for each examination he performed. Very clear and articulate. And wasted no time."

"the technician didn't vacuum the blower area or filter area. I thought on the summer check, the technician will turn off water to humidifier and close humidifer vent to summer."

"This review is for a follow-up on a problem that surfaced with the back-up sump pump. No ticket was created for this service of the sump pump. Austin Lemmons was the 2nd technician to examine the symptoms and after extensive examination of the sump pump- operation, made a call to a Master Plummer and learned the problem could be resolved by installing a 2nd check valve. He did this in short order and resolved the problem. We really appreciated him going the extra mile to determine what the problem was as we've had a lot of rain and more forecasted and we were leaving on vacation the following day. Pat yourself on the back Austin!"

"He gave us a full report of what needs to be done, was very efficient. Respectful of property, wore booties in the house. Called to let us know when he would arrive."

"I didnt get called at all on my appt day"

"Testing of the air conditioner was done on a cold day. Hunidifier was turned off.. Outside unit was looked at and I was told it is clean. No furnace filter change was made, so I did that myself."

"our technician changed out our filter with one that we had purchased already"

"Very nice man"

"The furnace worked for one or two days and is experiencing the same issue; the flame will not ignite. I've called and left a voice mail message on May 17 to have another service call for this same problem, but so far, no response."

"tech was on time,considerate, did the job and made suggestions for improving the use if filters"

"I was not called in advance like I was told I would be."

"They do a good job"

"Everything was great, except the technician only replaced the filter in one of my furnaces. He said that he had run out of the correct size, so I should go buy one myself and install. It's not a huge deal, but given that I was paying for a service, I'm disappointed that he did not have enough stocked on his truck or offer to come back later once he did. I don't think I should have to go out and buy one myself... Everything else was good, quick appointment, very friendly and helpful technician."

"Both technicians were more than competent, professional, and prompt. There is always room for improvement. That's not always about the individual technicians and customer service personnel. I look at the company as a whole. This is my first time using Neal Harris and I signed up for the Armor + , so we'll see how the year goes before I say I'm very likely to recommend Neal Harris. That's no reflection on the workers."

"He explained what he was doing. Also changed my dampers."

"Technician explained what he was doing. He was very thorough."

"On time, nice young man, and was very thorough."

"On time ! Knowledgeable and respectful of my home"

"Prompt efficient service. Diagnosed problem, went to get new thermostat, and returned with it and installed it."

"Robert was friendly and explained what he was doing."

"Prompt and professional"

"Andre was thorough and explained his services for me."

"I had problems with my service appt. canceled twice because of a lack of available tecnicians. But once I had my third appt., the result was good."

"Tech was very professional and informative. Great personality."

"Honest, clear, kind and personable"

"I had some business to take care of and your techs were finished and the work areas were better than before I left."

"He installed the filter. He was friendly and courteous"

"Seemed very knowledgeable."

"He was prompt, knowledgeable and personable."

"He was very nice and pleasant to me. He kept me informed on when he would arrive."

"Scheduling was a nightmare and we were promised a service that in face neal harris does not directly provide."

"Sean & Mike did an oustanding job of troubleshooting, diagnosing & resolving an AC issue discovered during installation."

"On time, knowledgeable and thorough"

"Came on time, did the job quickly and efficiently"

"He was polite and new his work"

"David and Jason showed up right on time, had all the tools they needed for the job, took care with my property, and got things installed in a professional and timely manner."

"He did a great job of looking things over and explaining what needed done."

"Helpful Informative Professional"

"satisfied with the appointment"

"they were going to order a part for my heater, said he'd call when it came in, its now been 3 weeks and heard nothing from him or anyone at Neal Harris, so ill be taking my Business else where, heated is still making the noise, thank you very much,spend that kind of money on a new heater and 2 years later all ready having prob with it, thanks for nothing"