Neal Harris Service Experts Heating, Air Conditioning & Plumbing Reviews

"Came out same day and got us running again. Great service once again."

"Tech was knowledgeable Polite and respectful"

"The upstairs programmable thermostat does not appear to be functioning properly, Temperature is set for 68 degrees, temperature reads 76 degrees."

"Courteous, helpful and conscientious."

"Arrived on time, explained what he did, turned off all basement lights when done."

"Ivan was very thorough and professional. He did a good job. It was also good to have Paul there to cross train and provide quality assurance."

"Technician Ivan was very professional from the minute he walked in the house. After servicing the furnace he took the time to explain what services he performed on the furnace and several things that need to be replaced."

"He was polite and explained everything to my satisfaction."

"Tech diagnosed problem but did have access to part needed."

"Service is alway great."

"He was very helpful and knowledgeable."

"Ron did a good job"

"Very helpful."

"Both guys found problems with the original water heater installation."

"On time, clean coming and going, great service"

"Quick, efficient,knowledgeable."

"Professional, friendly, and quick."

"I was extremely pleased that Neil Harris was able to fix my furnace issue in less than 8 hours from the time I called requesting service."

"Your technicians used scare tactics to try and get my wife to pay ridiculous amounts of money. I went and got a second and third opinions. Ill never do business with you and will do whatever I can to make sure no one else does either. Additionally I asked for a line by line breakdown of the charges and couldnt even get a call back. Time to look yourselves in the mirror."

"He arrived promptly and was very polite and professional. As the technician serviced our furnace for winter, he noticed an issue with a valve. He explained what was happening very clearly. We decided to have the repair done immediately and he completed it. Everything working well!"

"Appreciated that he found the problem with my humidifier."

"Tech was very knowledgeable and prompt with his show up service schedule time."

"Just because the furnace is 24 years old doesn't mean that it can't be repaired. Technician recommended the replacement of major parts...then the RSC who just happened to be on the call at the same time said it was time to replace the entire system. No work was done. Had another company come in - they spent 10 minutes cleaning a part and the furnace has been running like new ever since! In addition, I have received 2 bids for the replacement of the equipment that are half what was quoted by Neal Harris."

"Good service"

"very thorough"

"Good, professional service rendered."

"Ivan was very pleasant, knew his business and was very thorough."

"Technician and sales rep were helpful and polite. No need to send sales rep every-time but seems to be the new process."

"Very professional customer service and technician."

"Zach arrived early, worked independently and serviced our furnace in timely and good manner."

"On time, professional and provided a review of the furnaces current status."

"On time. Courteous."

"very professional"

"He tried to explain everything in terms I could understand."

"Technician didn't call 30 minutes before arriving, spent less than 30 minutes on service call, didn't appear to clean humidifier line or indicate if filter needed to be changed but instead attempted to sell me a new humidifier for $399 and another nearly $600 in other services. Argued that the lease program you are offering "wasn't really a lease." Told me I had to provide a voided check to renew my Plus Maintenance plan or "I wouldn't get any benefits" (I had never been told that before and always paid with a credit card). Overall, I question whether the technician did anything to service my furnace and was only here to try to sell upgrades and a new HVAC system. I do not want this technician to provide any future maintenance or service calls. And I am considering stopping payment on my voided check as I regret providing it as it smells like another scam. I will be looking for a new service provider at the end of my Plus Maintenance plan next year."

"It still does not work. Tech did not fix it."

"Fred was efficient, courteous and explained everything he was doing in checking my furnace. He was easy to talk to and answered all the questions I asked him. He showed up early for the appointment and called me himself about a half hour before arriving."

"This guy has helped us numerous times. Not just with maintenance, but after a lightening strike 3!years ago, he worked tirelessly to restore our service. He is THE BEST"

"There is always room for improvement."

"On time explained the process and did the job..."

"This was for attic insulation. He did not come to the property and had to refer my request to another attic insulation company. Just FYI that I cant really effectively rank the following questions but it wont submit until I provided a response."

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"Daniel service tech very knowable and professional ! On time and gave great service"

"He was on time and efficient and seemed very competent."

"As he has consistently done before, Dan did a thorough and professional job. Although he was a little late, I received a call informing me that he would be a little late. It was no problem."

"Daniel was very pleasant. He seemed very knowledgeable about the system and even checked my contract to make sure I got all the equipment and services I paid for."

"There were no hiccups, Ivan was efficient and pleasant with the service call."

"Service tech was prompt, polite and very thorough"

"He was very personable, explained everything he was doing."

"Cliff was great"

"Went in basement and found the humidifier cover on the floor the next day. Apparently tech did not secure cover before leaving."

"He was quiet, quick, on time, and explained what he had found and done to the systems."

"Ivan Verduzco was excellentI think the best service technician Ive ever hadvery professional, conscientious, competent, polite and personable. He was great and I hope I will be able to have him again for my next service."

"The 5 is reflection of the delay in getting the problem resolved"

"Very thorough."

"Very Polite Dislike all the extra sales though especially duct cleaning when we had it done per you recommendations and it was awful so please don't try to sell me."

"I requested Justin's services because I have been very satisfied with his work in the past. On this call, he again worked efficiently and completed the job both satisfactorily and professionally."

"The technician was very thorough and friendly."

"Very professional"

"Sure he was a trainee with supervisor. They talked about other jobs slowing him down while working on mine. Was going to leave without resetting the thermostat. Had to remind him. Was not sure how to reset until I told him how.. Kept trying to get me to purchase additional equipment. Would not take no for an answer.. Asked if I had a CO2 detector, told him yes and I didn't need one but insisted on looking at the one I have. This practice of trying to sell equipment has happened the last three time a technician has come."

"technician was nice and appropriate, but did not seem to know how our programable thermostat worked and did not check it to see if working correctly. When I asked him if he was going to check thermostat and make sure it was changing programs correctly, he said he was not familiar with it and usually did not do that.. We told him we had concerns because it was not following the programs that we had set and we had to change them ourselves as needed. Note that this is all equipment that we purchased from your company in January of 2016.. He then informed my husband that the humidifier ball valve needed to be replaced at a cost of $200. I just didn't think this should be necessary on a VERY COSTLY UNIT that was not even 4 yrs old,. I definitely felt it was an upsell and was not happy about it."

"Prompt and professional service."

"Elijah was very professional and thorough in showing the analysis of my system!"

"There is always room for improvement."

"Nobody's perfect."

"I have been a customer of Neal Harris for over 21 years. Everyone has always been so supportive and professional."

"Excellent coordination, prompt service.....a quality operation"

"They faved challenges with the install but made sure to problem solve issues in order to provide me with a good product and experience."

"The attitude of the technician was friendly and professional. The work was done quickly and I am very happy with the result."

"Most thorough technician I have every had with Neal Harris. He was professional and took his time to make certain everything was checked properly."

"It was a pleasure talking to Zack. He talked very intelligently about our heat and explained how everything was operating so well. We appreciated his Home Health Report on our system also. We would be pleased to have him come back in the spring. He was a pleasure to have in our home."

"Most courteous and helpful."

"Technician provided detailed explanations of work to be provided and met his expectation of timing of compeltion of the work."

"Did a thorough inspection and provided a detailed report."

"The technician that came out just said it is old and broke, you either live with the problem or buy a new one without even trying to find out what was broken about the water heater. He then gave me an estimate for installing a new water that was over $500 more expensive than what I ended up paying someone else to do."

"He was very helpful and a willing listener."

"josh was professional and quite helpful"

"Technician explained everything in detail."

"Eduardo was very efficient, professional and polite. He did a great job!"

"Satisfied with the service and timely."

"Sales and install team did a great job getting everything set up."

"Justin does a great job! He's dependable, knows what he's doing, and respectful of my home. He fixed the problem and cleaned up afterwards. He's wonderful. I always ask for Justin when I schedule work."

"Technician was very informative and efficient."

"Good communication & thorough check of our system."

"gave me good facts about my furance"

"Logan did a good job. The person with him was a constant sales pitch from when he entered the door until he left. I'm also not sure that you have marked correctly on your records that we only have one unit instead of two or three. This is your fourth visit since we have moved and I'm still not sure the record is correct."

"Professional and knowledgeable"

"Very knowledgeable"

"The tech was through pleasant informative checked out my furnace from head to toe very reassuring"

"The technician broke a water line when installing a new humidifier. A Neal Harris plumber was dispatched and a new part was installed. This set the installation time back about an hour. Furthermore, the technician left the water valve in the closed position following humidifier testing."

"Chris was very thorough and, explained various items to me as he preformed his work."

"Technicians did a very good job."

"Was provided a lot of information during the phone call about the humidifier but not informed the humidistat was manual instead of automatic. If you look at Aprilaires website they dont list the manual model as an option for purchase so would not have assumed I would have needed to ask to confirm that I would be getting an automatic model. Also the water hookup that was installed to the supply line has a leak that I will already have to fix. Humidifier is working nicely and already feels better in the house."

"Technician was great. He was on time, thoughtful, helpful, and friendly."

"He was there during the window and did the job."

"I'm actually doing this survey to convey our annoyance not at an employee but at your system. First, I always get multiple calls even after I have an appointment set. Second, what's with all the upsale you make the service techs do. Used to be they'd come out a do a thorough check and cleaning of your furnace and AC as a routine part of the check up. Now, everything seems to be an add on item. And there's always a comment about how old your furnace is even though you guys installed it and have been out twice a year ever since. The one you installed replaced a 25-year-old clunker that finally shot craps. 10 years seems like we're just getting the tires broken in. It feels like we're being sold muffler bearings."

"the installation crew was professional and took time to answer my questions"

"Chris G. Is a superb technician and representative of your company!"

"Very friendly and thorough. Made suggestions of services Service Experts could provide."

"Not sure if I am completely happy with services yet"

"They were 90 minutes late. And it appears that they dispatcher messed up on routing the order."

"Technician was supposed to follow up with warranty and pricing information for potential repairs and has yet to do so. Furnace purchased from Neal Harris has been a poor investment."

"Your employee was very nice and did a great job on my furnace."

"Josh informed me of what he was doing and why."

"Maintenance done good"

"I went through a terrible time when my furnace caught on fire. The customer service, the incredible helpfulness, and wonderful and caring support that was provided by your company takes my breath away. Tears of gratitude are not enough, but I have them for you. I will always refer others to you and you are my company for life."

"Tech showed great customer service and answered all my questions."

"Very service on furnace."

"He was very polite and knowledgeable about his job."

"I'm having a hard time trusting service workers. I hope that they will only tell me what's best. But, I feel ike companies are concerned with making money, so they encourage the techs to find problems."

"He gave me the info I needed and was so polite and professional. I hope to get the work done when I can. Money is a tough thing at this time. i am patient for now."

"Great young man,NO up sale pressure as there is from some."

"Chris is an extremely professional and skilled technician."

"Tech was very thorough in his inspection, but the entire visit felt like a sales pitch for other services like attic insulation, a new system, etc. All I need is a routine service check up. Also, there were two loose bolts, and I was charged over $100 to tighten them. THAT'S RIDICULOUS. And that's the Plus member price!! I will not be renewing my plan for this very reason. Getting overcharged and nickle and dimed when I'm a loyal customer is unnecessary. There are may no-pressure options out there."

"Chris knows his business and is knowledgeable and experienced. Please schedule him for my routine maintenance to follow up on the work he completed.Maintenence is Nov 1 between 8-10 am. thank you"

"Wonderful technician who explained the process of checking out the furnace."

"He was very courteous, explained what he was doing and took time to do it right."

"The guy was nice and professional. He did his job promptly and left."

"Justin was extremely helpful, courteous, and professional. He even allowed me to watch and learn while he was working, answering all my questions along the way, without getting nervous or annoyed. I learned more from him on this service call then all the previous maintenance calls I have had from various companies around town over the last sixteen years."

"They installed everything except the thermostat that they ran into some issue with , but said they'll be back at a later date to address it. They were polite and answered the questions I had after they gave a run down on the system."

"Dakota was very thorough and professional."

"Technician stayed around 1.5 times as long as other people doing the same job I have had over the years. He recommended over $1000 of bogus items I did not need which had nothing to do with my furnace maintenance appointment; he was also rude."

"Because he was talking on his telephone the whole time he was working on the furnace, asking somebody what they were going to be doing tonight and telling them he was going to work on something for somebody for nothing. Also I don't think he cleaned blower assembly in place as stated on work sheet, also he did not fill out the work sheets that are by the furnace that the other tecks have filled out and dated."

"because"

"Through and polite"

"Great service and excellent scheduling--well done."

"Nice guy. Fast. Knew what he was doing to stop the gas leak."

"Good Service"

"Didn't have copy of previous visit"

"Service rep hooked up the humidifier which hadn't been done earlier when replaced. He did a good job and went over the report with me. Very satisfied."

"Zach was amazing! Truly cares about the customer and went above and beyond to make sure that after 3 days of being on a "work me in" schedule, he got the correct parts here and he made it his personal mission to get my furnace working. Had it not been for Zach's efforts, I may have gone elsewhere."

"Thorough & personable"

"Service Expert was thorough and provided answers to my questions. While the agent was a 10, your cost are too high!"

"friendly, knowledgeable timely"

"Luis was very professional, courteous and knowledgeable about the work he performed. He informed me of everything he doing and why that was important. Send Luis when I schedule my next service appointment."

"Mike was very friendly and polite. He was very efficient with his work"

"Very thorough in his process and worked diligently to diagnose my problem (which was complicated). Justin is a super employee."

"Very thorough explanation of installation and updated along the way as far as their process was concerned."

"Analyzed the problem"

"I'm sure the tech knew what he was doing but I was very put off by him from the beginning. He started by wanting to see the attic. 1st time a tech ever asked to see it. Doesn't have anything to do with servicing my furnace. It went down hill from there."

"couldn't do work because of time limits - rescheduled"

"friendly and careful and complete"

"A routine service call."

"Service Rep came on time and was very complete in his explanation of all the tests he ran."

"Tech was pleasant and answered all questions"

"Technician was courteous and knowledgeable."

"Explained what was found during general maintenance. Repaired the problem promtly."

"Fred didn't have a needed part with him, but hustled to track it down and go get it immediately"

"Courteous, knowledgeable, and took time to show us controls."

"I requested service on both ac and furnace. Tech only had time for furnace and declined service on AC. Also the feedback tech left was in HVAC jargon. Seems as though HVAC is ok but not sure."

"Dalton found the problem of a piece of cardboard blocking the connection. I would have never figured it out."

"The technician was very courteous and helpful. He was here to do the furnace check up and he explained what he was going to do and afterwards he explained what he determined/found and what he did."

"Arrived on time; pleasant; went right to work checking the furnace came back to 1st floor said no need to change filter as one in use is clean as it was changed in the spring and wasn't used much due to furnace no running during summer. Said all is well with furnace; had me sign paperwork and gave me copy all and all good experience"

"I would recommend specifically Frank Camren to everyone. His honesty and integrity far exceeded any service provider I have worked with in the past. Quite a pleasant personality and explained everything in detail even though he really didn't need to. For questions three and four I only rated a ten because of the quality of service received from Mr. Camren."

"Logan was professional and honest. My problem was real minor. Logan fixed it right away and did not over charge me. He could have; and I wouldn't have known the difference. I appreciate his honesty."

"I am tired of technician always trying to sell new equipment and services. Just come out and tune up my ac and furnace when its time and stop with the sales pitches."

"He was very knowledgeable"

"Technician arrived within the promised time frame. He was thorough in the project. Explained the steps he was taking and helped to understand how we can use/maintain our new humidifier."

"Luis was confident, very courteous, appeared professional and performed his work as expected."

"Michael was very thorough and attentive to his work. The last techs to visit my home were disappointing to say the least. Michael restored my faith in your company and I'm more likely to re-up my maintenance plan with you after his professional service."

"They broke a part of my furnace but came back the next day and fixed it.He said he would be back before noon but didn't get here until after 3:00. Ya make a person burn up a whole day waiting. Ya need to hire more people, year round."

"Level of service, attention to detail."

"My appointment was between 2 to 4 pm. I made this appointment 3 month ago when service man came for air conditioning service. Technician showed to after 6 PM. Neal Harris called me inform that may be little bit later than 4 pm. I was waiting till 5 PM and called. The person answered you are next. The technician showed up after 6 :30 PM I a Made"

"Serviceman was on time, polite and did his work efficiently."

"Technician explained things well but was an hour late without an apology or call to explain"

"The two service Techs were very knowlegable and informative. They took the time to make sure everything was done to perfection, and no short cuts were taken. Actually worked on our units as if they were their very own. They were very polite and deicated to their job at hand, in which became very difficult at times. Very impressed with both gentlemens' work ethic."

"Thorough, patient, polite, helpful in answering our questions."

"As far as I know, he did a good job cleaning and adjusting the furnace. But then I don't know what he really did, just what he told me he did. Most of his interaction with me was to try to sell me on a new unit from "people he would get me in touch with". Did not appreciate that"

"Outstanding and personable tech, knew his business and my equipment very well. Happy to explain everything he was doing. Hang on to this guy! But all my Neal Harris techs have been outstanding. That's why I keep paying the BIG BUCKS for this service!"

"Prompt arrival. Clear explanation. Service completed in one visit."

"Very courteous and completely informative."

"Technician wouldn't take my "cash" payment."

"Service was fine. I liked the technician and the sales rep"

"seemed we received an honest assessment"

"Technician was great. Thanks for good service."

"Made sure an unexpected problem with flue pipe got resolved ASAP by calling in a plumber. Curtious, through, professional."

"courteous and complete"

"Technician was scheduled between 10 and 12 and did not arrive until after one PM"

"The scheduler who called me was awesome, very professional and pleasant. And Mike F was the technician who provided the service at my house and promptly replaced my Disposal. He was great to have here and knew exactly what he was doing and did it fast and really well. Great service experience!"

"Courteous Professional"

"Michael was very helpful and courteous."

"Sam was friendly and explained some things about furnaces to me. He was polite and knowledgeable."

"Second visit in a row that technician was late or didn't show. Called 40 minutes after tech was supposed to be there. I talked with Amy. She was very rude. I had to practically beg her to contact dispatcher to find out what time tech would be there. Last contract maintenance call. No one showed at all and when I called I was told the next appointment was two weeks out. Had to haggle, negotiate with supervisor to get a quicker appointment. I'm considering not renewing my service contract and changing companies"

"My Mom let him in. She said he was pleasant."

"I think its great service"

"Ivan was courteous and knowledgeable."

"He was a very communicative person. He let me know what he is doing. Very professional."

"Technitions were very professional, they covered my floors with tarps and also put plastic over their shoes. They took time and explained different things to me. I am not able to go in the basement due to surgery, so they took pictures of the new system and explained everything to me. Very much appreciated!!!"

"Thoroughly pleased with all the explanations of his work"

"Michael explain everything of what his concerns were and what he did to tweak the unit. And you also gave a few suggestions for my wife to check out in LA. He was very enjoyable. He made it easy to sign up for my next year's maintenance plan."

"Dakota was very nice and professional. He was thorough in his explanations regarding my system."

"Technician was courteous, thorough and professional. He set a very high bar and I will ask for him on any future needs. Please inform his superiors of how pleased I was with his performance."

"I trust your company and your technicians"

"The tech was courteous. I don't think he checked the filter system well, he noticed it was off, but did not turn it on or check to see why it was not on."

"Lack of confidence I. Tech. Started out saying g he was here for A/C. Next he said dehumidifier pad looked new.. then suggested a service plan for humidifier to replace pad. Nice guy, hope he wS just nervous."

"Ivan was efficient and explained all his findings."

"Excellent, quick service. Critically, they found a gas leak immediately and fixed it. Remembered to prepare the air ducts for winter."

"Prompt arrival and excelliant service"

"Ivan was very polite, efficient, right on time and suggested a few things that needed to be done to my older furnace. He was terrific!"

"The technician was on time and friendly."

"He did a very thorough job"

"Tech was very Knowledgeable and check all items and explained the check up very good."

"three man team was very knowledgeable and understanding of our situation as 84 year olds.."

"Because he went beyond a simple yes or no answer. He also verified I understood what he said .he also check if there was something else I would like to say or ask for ."

"Dalton was persistent in correcting the issue."

"Very nice, accomodating young man. Pleasant personality and knew what he was doing."

"Our serviceman Cliff (I think) was very professional and courteous."

"Knowledgeable and informative"

"Courteous, well informed"

"Austin was very thorough and patient when explaining the purchase options and our related questions."

"MIke was great-very detail oriented"

"Technician was very friendly and knowledgeable and explained everything."

"Fast Service"

"Good service, professionalism and friendly technician."

"Ivan explained about the solution repairs and was easy to understand on our part,"

"I received a reminder call and a call when the technician was on the way. Cliff arrived within the time window and was very efficient and friendly."

"MIKE provided an outstanding service operation. He was well informed concerning both units that we have and explained each step he was taking, and the changes he made. Very informative!"

"The technician was very professional and did everything he should."

"Jeffery!! He is the BEST and only technician I will ever use. He is the SOLE reason I use Your company"

"Jeffrey does a fantastic jobevery time! They occasionally send someone else, and they are okay, but Jeffrey is the best!"

"Timely service, valuable advise, technical knowledge, outstanding customer service"

"Very helpful and solved the problem quickly."

"Michael was very through & answered my questions."

"Technician was very through and quite. Explained what he was going to do. Did it, then explained what he found."

"Luis was friendly and professional."

"Cliff was very professional, pleasant and answered all my questions."

"Luis seemed very knowledgeable and professional. Helped me to understand what I needed to replace a few parts. It seems to be working well."

"Dakoda was knowledgeable, and answered our questions. He seemed to us to take too long to go through his check list because he reset our thermostat from 72 degrees farenheit to 82. The house was at 80 for about 30 min. before he reset the thermostat back to 72, which put a significant load on the heat pump to get the inside temperature back down to 72. We don't remember any previous fall tuneup heating the house heated up to either 80 or for that long before. To say the least it wasn't a very comfortable experience."

"The technician was friendly, interactive and punctual."

"He was excellent."

"Thorough and Professional"

"Daniel was professional and explained the filters situation to our furnace not needing new one and that the furnace was in excellent working condition"

"Professional services"

"My thermostat was not reset to the settings I had before the service."

"ON TIME AND WAS VERY HELPFUL"

"Ivan, the technician, was polite, efficient, and carefully explained what he had done and what he recommended. But he was not pushy about what I should do."

"Efficient, thorough and explained everything concisely."

"Your company was available to provide service after hours on a weekend, quickly identifying the problem and having parts on hand."

"Polite and explained everything to me"

"I like the customer service that I always receive."

"Eduardo was very professional and very helpful-he explained everything he was doing and gave recommendations of what I may need in the future. Great Job!"

"Tech was timely, seemed to know systems and was curtious."

"courteous, on-time, professional."

"Technician was very knowledgeable providing answers to my questions. Also extremely helpful, in suggestions for better performance of systems."

"1) Tech did nit have the correct humidifier pad with him-he had to go get one. You installed the humidifier in 10/18 - why didn't he have the right part with him? 2) Tech told us that we would have to pay to replace the humidifier solenoid - he did not know the the entire system was installed by your company less than one year ago - still under warranty. 3) I called your office and verified that the part should be under warranty. The individual on the phone then said "the technician should know this" Obviously he did not.She then asked in a dismissive tone "what do you want me to about it? go talk to the technician" 4) Tech overheated the system, when trying to check for CO, and it shut down.He did know why the system shutdown it took phone calls and at least 30 more minutes to get the system cool enough to restart. 5) While running the furnace the temp on the first floor hit 85 degrees (it was in the 90s outside). The tech was in the basement putting his tools away and cleaning up while the heat continued to blow into the house. He only stopped his tidying up and went upstairs to turn off the heat and turn on the AC when my wife went to the basement and told him to "turn the AC on!" 6) it took several hours and I am sure many $$ to lower the temperature in the house to the normal 72 degrees."

"Fast, efficient and friendly!"

"quality of work"

"on time, very polite, went through tune up particulars"

"All technicians were very friendly, knowledgeable and helpful when I asked questions. They were courteous and polite."

"The replacement filter cost $88, when we were told previously it would be about $70."

"Zach went above and beyond everything he needed to do to make sure my furnace/ home is ready for the colder months."

"Courteous and conscientious individual."

"Jeffrey explained each issue that he found. He also did something no other tech has done when he went into the attic to check the flue"

"Ivan was courteous, knowledgeable and informative"

"Tech very thorough and knowledgeable."

"very professional.friendly.answered questions"

"Service was provided the same day I called. Technician was friendly, knowledgeable and efficient."

"Very professional job"

"Called in advance as promised and explained what he was doing"

"This was a follow up to bring filters. My responses to this survey were from last week when a technician came out to change the filter. I was not here at home when the technician came out to change filter. My wife was, but my wife is also in a wheelchair so getting to the area where the unit is , is difficult for her so I dont believe she was able to see what was happening. I arrived home to find the floor covered in drywall and 3 screws laying on the ground where I could have stepped on them as the unit is located in the hallway going into the bathroom. My cats couldve also gotten ahold of them and possibly swallowed them. I also noticed that he had scraped the wall paper on the wall and some how bumped into the corner wall and broke the trim piece. Also when the unit was installed, there was a square piece of drywall that had 4 screw locations, 2 at the top, 2 at the bottom. The trim piece covered about an inch of the top of the unit, sort of a facade cover. The didnt replace the cover correctly. He put the drywall piece at the top above the unit and then drilled one screw into the trim at the ceiling line. The piece that used to sit flush with the wall, now sits on top of the unit and angled out about an inch or so. For all of this, i feel I am being very generous with the 3 rating. Overall, I am still pleased with Neil Harris but the technicians need to be a little more focused and professional on simple service "replace the filter" calls. This was the very 1st time they had been out since installing the unit so I didnt expect to have problems the very first time out. I hope it improves."

"It was a very difficult job. And Mike was determined and did a great job resolving our issue"

"Jeffrey was very thorough, checking everything that could possibly be causing the odor we were detecting. A couple of times my wife said she could smell it in an area he had checked, he checked it again."

"AC/furnace check done efficiently"

"Zach explained his findings, was friendly & repectful of my home"

"Good, timely service. Reasonable value."