Neal Harris Service Experts Reviews

"Knowledgeable friendly people, confident in their skills."

"Have replied promptly and provided good service."

"Service was fine. However, no one called ahead of time to set up the appointment to clean our vents. They arrived at 8 AM, but it was a bit awkward as no one called ahead of time to let us know"

"The service was completed in a timely manner. Technicians were knowledgeable, professional and courteous."

"Having a very well experienced and thorough technician dispatched in short order to address my HVAC problem"

"good work, nice people"

"All the questions I remembered to ask and those I forgot to ask will ask when next appointment happens in cooliiiig season."

"I've had no problems worthy of comment."

"Quality of the people Neal Harris hires."

"Excellent service used them for years"

"Because if some one asked I would recomment NH."

"Good care of the customer"

"I have been using them for years with a Maintenance+ agreement and have always been satisfied with the service."

"First, the app that takes my survey just failed, so I'm having to do it again. Service tech diagnosed a non-failure problem with my furnace on 12/22/22 but couldn't repair because no parts available. Parts placed on order. Furnace failed on1/18/23, almost a month later. On-call service tech couldn't come that evening because he lives 40 miles outside of town and his company truck had failed (no windshield wipers, rainy). Waited overnight, called in, and Tech Aziz came within 20 minutes. He diagnosed that parts ordered 12/22 were needed to repair. Called in, and the critical part was available. He went to the shop, got the part, came back, and fixed the furnace. Non-critical parts that had been ordered, and that held up delivery of the critical part, were not needed. Aziz is amazing. Neal Harris overall, not so much."

"Always here on time and Andy was personable and did a good job. A pleasure to work with."

"Tech was very professional. But if I had to call in again on week end I would not...Call center real need help. Had to talk to 3 people and still had problem under standing then"

"We've had some issues with the installation of our HVAC system over the last 5 years (mini split fan falling, gas line not fully sealed, duct work not properly taped, etc)."

"Because the plumber that came over said that it should have cost me $180 to pull some hair out of a drain, even with a "15% discount" with the Advantage membership that I have. He ended up charging me just $85. But still... don't see how $180 would ever be the charge for something like that. Took him like 5 mins to pull some hair out of the trap. Didn't even pull apart any pipes. AB May had come over to clear the same drain before, took the pipes apart, cleaned them and snaked the line for $79. Will be canceling useless Advantage membership asap. Plumber was nice and fixed the problem though. The only reason why I will give any stars for any of the questions."

"On time"

"They have been reliable and done a good job."

"On time courteous service"

"This was the best and most thorough service I have ever had."

"Reliable and knowledgeable."

"On time and answered all my questions"

"Prompt, efficient service"

"Efficient and did very good work for us. True to timing they told us as well."

"Great communication, very professional service."

"Good service always"

"Excellent service"

"Technician was very thorough and courteous,"

"They not only check the filter but also discovered that my water Hester needed to be changed."

"Trust"

"Knowledge and communication were great."

"The reason I needed service was for a bathroom sink drain clog, and I was interested in possibly having my main line cleared as well...mainly because I had some concerns with some occasional gurgling with the kitchen sink. The tech came over and pulled some hair out of the hair trap in my bathroom sink, which took all of 5-10 mins. Then he ran some hot water at my kitchen sink and gave some advice on how to fix the gurgling and sewage smell. Then he went to his van and came back and said that the charge would be $180. When I obviously acted shocked at that cost, he then said he would charge me $85... even though it really should be $180. That's with the "15% discount". I think $180 is insane to literally just pull some hair out in 5-10 and run some water. The last time I had a plumber with AB May come over and clear my bathroom sink drain, they actually pulled my pipes apart, cleaned everything, AND snaked it for $79. The plumber seemed nice enough, however I will definitely be canceling my Advantage membership ASAP. There does not seem to be any benefit to it. Also, when I had initially made the appt, I had asked how much it should cost for the drain cleaning and the main line to be snaked, and they couldn't give me an estimate. Will find another company that is transparent with the cost of the services and doesn't try to charge you $180 for an easy service. I only gave a 6 out of 10 because the problem was resolved, the plumber was nice, and the $85 is somewhat reasonable for what was done."

"They have worked on all of our mechanical and HVAC systems since we have owned our home - 16 years."

"I have used your services since 2000 and have never had a bad experience."

"Had the unit put in 3yrs ago had issues with the heads and with it blowing the breaker, everyone wanted to blame someone else"

"In the past the service technicians continually tried to upswell or stated items needed to be repaired or replaced when there was nothing wrong with the item. The latest service technician turned the thermostats up to 83 degrees for the check and did not return the setting to the normal setting. Upon returning home I found both systems had heated the entire house to 83 degrees and I had to run the air conditioner to return the house to its normal temperature of 68 degrees."

"Early to the appointment, efficient. Did not try to upsell me any products. Courteous, professional tech."

"Raymond was a joy and did an excellent job!"

"The techs have been to my facility 3-4 times and the problem with my boiler has yet to be resolved."

"Very dependable and customer oriented."

"On my recent service call, I noticed a leak the next day. He was supposed to come back out between 10-12. At 12:30 I called and the office could not tell me when he would arrive. I called again at 2 and they said it could be between 5-7. A service tech did arrive around 6pm and took care of the leak."

"NOT SURE EXACTLY WHAT YOUR SERVICE TUNE UP INCLUDED"

"Please experience will all associates of Neal Harris"

"Tech showed up on time (gave us a few minutes warning he was coming) Inspection was quick (half hour or so) but very thorough. We were left with documentation and suggestion for upgrade."

"Very kind and considerate"

"He was prompt. Diagnose and fixed the issue with no heat."

"very courteous; provided helpful information"

"Provides excellent service"

"Information was communicated very well."

"How fast they got out here to solve my plumbing leak!"

"I've been a longtime, faithful Neil Harris customer for over 20 years. The service I received this past week (for my furnace) was exceptional. Brad was supervising (shadowing) what I assume is a new technician. He and Brad were very helpful and informative. Brad even noted a possible plumbing leak during this visit. I truly appreciated him for pointing this out to me! If possible, I'd like to request that Brad be my service technician for my future /C and furnace maintenance visits."

"I am not sure that the recommended repairs were required. I got a second opinion and was told nothing was wrong."

"not happy with installation of water heater"

"Humidifier cover was not properly reinstalled. Our finished basement area carpet was soaked with water. I found the cover on the floor and the drain tube disconnected. I called and left a message but never received a call back. The hours and money we invested in clean up should be your repsonsiblity. ."

"Good Service, Good Techs"

"Technician was very knowledgable and his explanations were clear"

"Neil Harris has serviced both our air conditioning and furnace we purchased from Neil Harris! The tech for AC and the tech for furnace are both outstanding technicians! GREAT customer service and are very thorough! Very polite and making sure we are a satisfied customer! ALSO-- the personnel that calls me or answers when I call for scheduling and anything else are excellent in their customer service! Thank you Neil Harris Heating & Air Conditioning!!!!"

"Technicians were respectful and efficient. Explained clearly what they were doing and answered my questions carefully."

"good service"

"Everyone needs good help."

"Very informative and friendly. I felt they went a beyond what you would expect"

"great techs"

"excellent service & techs"

"On time, communicated well, cleaned up, explained system clearly"

"Always dependable, always polite, always willing to stay and answer questions."

"You're always courteous and friendly. Very knowledgeable."

"Spencer did a great job and explained the services he provided."

"Did a good job with maintenance quickly."

"Neal Harris is easy to work with and they do a great job."

"Efficient & Very Friendly"

"Good service. I did have an issue with this service call. One person called and scheduled. Then 2 days before that service call was do another service rep called to schedule annual winter check. They had no record of appointment I had scheduled with another rep.. Second rep was able to schedule winter checkup quickly."

"Short time frame Always friendly and respectful"

"Helpful, knowledgeable, friendly technicians"

"On time and efficient."

"Quick and professional service."

"My issue that unsettled me is with the sales representative. We negotiated a price for a furnace with 90K BTUs for my house. The following day, when the technicians arrived and started the installation process, I asked if the unit being installed was the 90K BTU furnace that I was informed by the sales representative would be installed. Instead, the technician told me the unit being installed is only a 70K BTU furnace. As such I was very surprised as I thought I was paying for a 90K BTU furnace however a 70K BTU furnace was installed. I called the sales representative and he said that he was going to inform me that he changed the furnace to a 70K BTU one since it would suffice for my house. If I had not inquired I would not have know I was getting a smaller unit than I was told I was paying for. Since the furnace being installed was switched from a 90K BTU unit to a 70K BTU unit, I requested that the price be discounted to account for the smaller unit. The sales representative told me that the price is the same and it does not matter how many BTUs the furnace is which just does not make sense to me. So a 50K BTU furnace costs the same as a 100K BTU furnace? If I had not checked with the technicians I would not have know any better that the unit being installed was different from the one I paid for. To me its like paying for a large bag of Doritos and being given a small bag just because the small bag will fill you up just the same. Why not pay for a small bag? This switch did not feel right to me. Making it without informing me and me having to find out by asking questions is not the right way. Obviously this isn't a product I can just throw back on the shelf. It was during the freezing temps in December so I needed heat ASAP but I believe that I should have a discounted price for the smaller unit since it is not what I negotiated for. I am still waiting for the inspector to show up so I can ask if a 70K BTU furnace costs the same as a 90K BTU furnace."

"Professional, knowledgeable, and friendly staff."

"Service personnel are excellent"

"Penny helped resolve a billing issue and went out of her way to be helpful and walk me through how to get her the information she needed to issue a credit.. Very helpful and pleasant.."

"Good service. excellent technicians"

"Fast and efficient service. Likable technicians."

"Great service"

"Techs were professional, thorough and knowledgeable. Explained everything from their report."

"I often have mix-ups in the office when I call for service. I believe your prices for parts are too high as compared to other local companies. Right now I've been waiting for a part for my furnace for nearly a week, and have no idea when it will arrive."

"The professionalism of the tech and always ready to go the extra mile for me. always answers my questions and concerns.."

"Quick response, quality service. Helpful technicians."

"They did a good job in a timely manner."

"Chris, Derric and Dakota were so polite and fixed the problem. The person answering calls on Christmas Eve was a total jerk. The next day Sky was helpful."

"They were very informative, punctual, thorough and did a great installation and helpful in answering questions."

"The expected good service was provided."

"I have been satisfied."

"quick and very knowledgeable"

"Would be a 10, but the day we were scheduled no one showed up and no call."

"The service technicians, Moe and Andre were very helpful and timely in fixing our furnace when it was sub zero outside."

"We appreciate that the last technician figured out what was causing the problem. The CVC pipe was iced over so the furnace couldn't breathe."

"Service was scheduled between 10 and 12 arrival. There was no communication about the delay. After 12 we called to see if technician was still coming. We made 2 more phone calls & never received any communication from Neal Harris. Finally at 3:30 a technician arrived. We had arranged our day around the maintenance appointment. A delay was inconvenient and no communication from Neal Harris was inconsiderate."

"Always courteous & very dependable."

"The only issue that I have is that it took three days to talk to someone!"

"I have been a regular customer for many years and have been satisfied."

"I was satisfied with the work done. I think I got/get accurate information for Neal Harris folks. Prices are high IMHO., but consistent with the competition."

"Your technician fixed the problem that another HVAC company could not fix."

"quick and responsive"

"Good friendly fast service, accurate service, got everything right the first time."

"The service people know how to fix things"

"Fast, courteous service"

"Service guys were great! Answered every question I had and checked out my whole furnace. Made me feel good about my 17 year old furnace"

"They did an excellent job in a timely manner. When we discovered a problem after they left, workmen came almost immediately to resolve the problem. We will continue to use your serviceds in he future."

"Take care off business"

"Prompt, professional, courteous, fully able to resolve problem."

"Great technician. Quick service."

"I was very pleased with the service but i had signed up for the continuous services that excluded me from the travel fee and the service fee but was still charged both at the time of payment."

"Long time customers with good service."

"The guys were very nice and helpful and answered all my questions"

"Very friendly techs. Unhappy they left and humidifier was not working"

"on time and did what he said"

"He did great"

"Efficient and willing to explain the results"

"The problem I've had is failure to contact if arrival is beyond window or simply a no show. Appointment was scheduled for Tuesday...No Show! Rescheduled for Wednesday, technician arrived on schedule!"

"They were very quick to respond, professional, and thorough"

"Good work! Very professional"

"We are appreciative of John and Mike's tenacity and thoroughness in tackling our difficult problem of buying a system to big for our home. Their trouble shooting and recommending the correct solution was greatly appreciated The furnace is working properly now, thanks so much."

"I could not put the charge on my credit card. Why Not? I was told "the telephone does not work well in this area". Why not? I paid with a check but I was not given any written statement for the work done or even something indicating that the work was paid in full."

"Because the agreement w purchase you would change filters check equipment.. had never been done until last visit"

"Technician in my onion was very efficient ."

"Timely, efficient service."

"Very professional, work knowledge. Appearance and attitude was great."

"Our problem with the furnace was complicated, John and Mike worked diligently during several visits to get our furnace working better than it was when it was new. John was excellent at explaining the reasons for the repair and adjustments to make the furnace run at its maximum efficiency."

"They were very courteous and professional"

"Andre provided excellent customer service."

"All work was done in timely manner and the techs were friendly, on time, and answered all my questions."

"Very nice gentleman and did job swell."

"Prompt, professional service"

"Very knowledgeable and caring on fixing problems"

"Timely, professional service."

"Good service."

"always do it right"

"We've always felt the service is high quality."

"I completely trust that the technicians know what they're doing and each time I've worked with them, they're just amazing."

"Great attention to detail and honest advice to help us make the best decisions"

"Always timely, friendly, and the job is done beyond expectation every time."

"Neal harris technicians were good and fast. I like my new system they installed and i will recommended to family."

"Quick, honest, fix"

"In time, courtesy, professional, walked me thru equipment installed and how to use."

"to give me more notice before coming out"

"Reliable service"

"very thorough and did a great job explaining findings."

"Very polite and seemed to know what he was"

"The gal who took my call said she would verify some info and call me back and never did. This has happened repeatedly."

"My first survey once submitted came up .. ERROR"

"Very knowledgeable technician. Answered all my questions."

"I used them for years. Has been a good investment."

"plumbing was bad service"

"Service tech great"

"It all depends on the technician. John was super!"

"Up until a month ago, this would have been a 10. We used Neal Harris from 2002 until not too long after Service Experts bought them. Our previous homeowner used them and we finally came back last year. Service has been great and better than Bob H., AB May, LBA. About 3 weeks ago, shower handle b4oke getting in--just twisted off. Called Neal Harris and there super quick. Super nice tech but it we were told just a cartridge would fix it. It opk 3-4 hours, other plumbers, which is fine as I felt they wanted to get it right. Once done, when I went up to the bathroom hours later, it had a whole new handle and plate. Since then, the handle has fallen off twice since then, and Neal Harris has fixed it. The new handle doesn't really seem to stay in the same setting and I've brought up my frustration with the new handle, even leaving a message with a Saturday answering service, and no one has addressed this. It may not seem like a big deal but this new handle is literally half the size of the one we had. Same brand, of course, but just seems cheaper and again doesn't quite stay in same place once you have the temperature adjusted."

"I have been a customer for many years and customer service is always great."

"The installers were friendly and worked hard all day installing the new system."

"Good job"

"Professional"

"They were on time, and took care of the issue immediately"

"Service Technicians were courteous and competent."

"Because they do good work and respond when I call about my furnace. They come."

"Very professional and high quality products"

"He was promt, courteous"

"Ease of scheduling and timeliness of communication"

"Great customer service. Very quick response and very reasonably priced."

"Aziz was the BEST service rep I have had come out!"

"We have dealt with NHSE for many years. We have had annual service contracts and purchased replacement equipment from them. I feel confident that our needs will be well-addressed in the future."

"The regular service call necessitated an emergency call because of water leakage after the service call was completed."

"The technicians are always professional & prompt."

"Happy with work, but resolution of problem with recent install took several weeks to complete."

"Tech dis as well as he could under the instance circumstances."

"Good see and knowledgeable techs"

"I've already recommended to others."

"Good service at a reasonable price."

"They came on time and told me how everything was,"

"On time, ans my questions, very polite, does a good job"

"technician always prompt and courteous"

"The plumber was prompt, knowledgeable and friendly."

"On time, friendly"

"Prompt Professional"

"They responded quickly to an urgent situation and did a good job. The service men were friendly and courteous."

"Very knowledgeable and professional"

"My issue was resolved that why rated a 10. Although I was perplexed at the rate quoted by Mike and adjusted by Moe. It gives me pause for future interactions with maintenance providers."

"Very satisfied."

"It was the first time my filter was not replaced when having furnace or AC cleaned. I wrote the date on the filter that was in there and it was about 3 months old."

"Repairmen did an outstanding job and communicated all a long the way"

"Reliable."

"I am not in the habit of making recommendations to my friends."

"Great service"

"Technician was extremely professional and knowledgable"

"Ruan did a excellent job for us"

"I appreciate the fact that service is always available. However, I'm disappointed that I had to spend over $1300 on my furnace. It was an expensive model to start with and now is considered older at 11 years."

"Easy to make service appointment and technicians arrive at the expected time. Any time there has been an issue, Neal Harris addressed it quickly."

"Prompt service! Thoroughly done! Aziz was very pleasant and did a good job! Very professional!"

"Clean mobile equipment, focused technicians."

"Because they showed up on time. Punctuality is a pet peeve of mine."

"The guys were thorough, and we appreciate it."

"The technician did a great job and gave us good info. Unfortunately, when he left our furnace stopped heating the house. It was 5:15 pm when we contacted the office and we had a lot of difficulty communicating with the person who answered the phone, perhaps because of his command of the English language."

"I think you are a reliable and professional company and the techs that come know their business and don't try to sell products unecessarly."

"The technician completed maintenance quickly and found no problems"

"Great service. Great prices!"

"Timely professional service."

"The technicians are always courtesy and go above and beyond to fix the issue."

"When I called in to report the problem that was being identified by the system, that error code should have been a clue to the technician to have had the correct replacement part(s) on their truck. He didn't have that part and had to go to a supply house to pick it up. So, it was two trips to get the problem resolved."

"Neal Harris has consistently delivered good service and helpful information to us; technichians are always safety-minded and polite."

"Usually consistent, polite, and knowledgeable. I did not, however, care for Moe. He was nice, but there was a big crash in the basement when he was working on the furnace, and the thermostat suddenly turned off. I waited for him to come upstairs. He came upstairs when he was apparently finished. He said he had to reset the thermostat because he had "turned it off". It really sounded more like something had fallen off and tripped the system to stop. He then stood very close to me, cornering me in the hallway, and began to tell me why he marked a few things "poor". He marked the furnace filter "poor" simply because it is a 1" filter. He said it was clean, but that I needed to watch it (like I didn't already know that; I tend to change the filter once a month during the winter). He then tried to get me to buy several additional services, and tried to scare me into cleaning the airducts because covid suggestions had cut the time down to 5 years instead of 10. Well, I have a separate air purifier that kills mold and viruses. I did not get a chance to tell him that because he continued to talk and tell me everything that I should buy. When I finally did not say I wanted any of them, he got a bit perturbed, gave me his card and said I could rate him and say I hated him for all he cared. I just continued to stay calm and said goodbye and said have a nice day. As I said, he was overall nice, but he was very insistent, and, he stood about 6 inches from my face while my back was against the wall. And yet he was all concerned that I should buy a service because of germs etc. Then I went downstairs later, and whatever had crashed ( I think that he had taken the ductwork off so that he could tell me to buy the duct-cleaning service), he had punctured a hole in a plastic gallon of water that I had near the shelving in the basement and it leaked completely out. Not sure if that happened during the crash or what. All I know is, I would prefer to not have Moe come out again for my service of any kind. I do not "vibe" with him. Please put those notes in my customer profile so that scheduling does not schedule him for my house again. Thanks, Carol"

".The gentleman is efficient and thorough."

"Neal Harris has given us great service over the past several years."

"always given us professional quality services - timely - representatives always respectful"

"great service"

"Excellent job installing our boiler for our steam heat system."

"Very efficient and professional."

"We have been very pleased with all the personnel and the service they provide. The prices are affordable too."

"Professional and Courteous service."

"Great service!"

"Spenser was very professional, knowledgeable, and competent. EXCEPT! Asked Spenser to re-program our Echobee3 Smart Thermostat to our new temperature requirements for winter and summer. The thermostat was not reprogrammed per our request. Maybe because Spenser lacked knowledge of how to reprogram the thermostat. So need a Neal Harris Service Expert who is knowledgeable about the thermostat to make an appointment with me and reprogram the thermostat it to our needs! Please arrange to have an appointment scheduled!!!"

"Responsive to outage Professional services"

"Called before he came. Polite. Explained things."

"Great job, friendly employees, and very professional service"

"Azid was very efficient and knew his job."

"The service/tune up was exceptional, prompt and thorough. The sales pitch, however was less than tolerable - and why I am displeased."

"Tech performed his duties promptly and was careful to get humidifier working well"