Neal Harris Service Experts Heating, Air Conditioning & Plumbing Reviews

Average Customer Rating
4.7/5 stars based on 5,732 Reviews
russel B.
independence, missouri
"Mike is a very good serviceman Did his work neatly an efficiently"
claire H.
overland park, kansas
john G.
kansas city, missouri
"he was very thorough"
larry L.
prairie village, kansas
"Responded to emergency call on a Sunday. Called beforehand."
vl P.
kansas city, missouri
bill H.
kansas city, missouri
khaled A.
overland park, kansas
"There's always room for improvement!"
dana S.
leawood, kansas
howard G.
leawood, kansas
"Zack was very prompt fast and very fair!"
mary B.
blue springs, missouri
ron W.
blue springs, missouri
"Our furnace was serviced by you one month ago. It stopped working. Tech said probably no parts were available for discontinued model. It was afternoon on a Friday. Said probably only solution was a new furnace. So I bought a Carrier from Bob Hampton."
tara M.
overland park, kansas
"came early"
joanne H.
independence, missouri
"Prompt and professional and courteous."
carl B.
lees summit, missouri
"On time. Called before. Courteous answered our?"
sherida B.
kansas city, missouri
"Very professional. Good service."
mr southard S.
overland park, kansas
"You came the same day. The guys were totally appropriate. The work was done well and quickly"
serena S.
overland park, kansas
jack M.
lake tapawingo, missouri
"Technician was pleasant, informative, courteous and seemed to know what he was doing. (I'm no expert on HVAC so I assumed he knew.)"
nancy K.
independence, missouri
"Tech seemed very knowledgable, was cordial & on time."
ermon H.
blue springs, missouri
"Courteous, professional, on time, great job! Will request him next service time."
marsha H.
leavenworth, kansas
"Zack was very nice and customer service oriented. He took the time to talk to me about our furnace system and care."
connection success S.
kansas city, missouri
carolyn W.
kansas city, missouri
brad H.
fairway, kansas
"Daniel was very knowledgeable, thorough and respectful . He explained in detail various items and possible situations ."
susan P.
overland park, kansas
joseph A.
olathe, kansas
rick M.
leawood, kansas
"Pleasant and efficient"
mike M.
fairway, kansas
carol R.
overland park, kansas
"He was well prepared for the task and very understanding of my situation."
mobile M.
lees summit, missouri
"I am a manager. In my mind no one is a ten. He was professional and timely."
cheryl R.
blue springs, missouri
"The technician was prompt, patient, and professional. My cat adored him."
david H.
kansas city, kansas
"Prompt arrival, professional and thorough service and recommendations."
wanda H.
bucyrus, kansas
william S.
overland park, kansas
"Jason and crew were polite and finished within appointed time"
alan W.
fairway, kansas
"Polite, efficient, professional, and informative"
bobbie M.
kansas city, missouri
"The representative was pleasant and answered my questions"
chad H.
parkville, missouri
"Tech was professional, friendly and very knowledgeable. He fixed my issue quickly. Super satisfied!!"
dorothy H.
independence, missouri
"I was very satisfied with his knowledge of his job and he was polite. Good man."
barry D.
kansas city, kansas
vicki K.
blue springs, missouri
"Very prompt service on a cold, snowy day. Appreciated the fast service especially on a weekend."
jim B.
kansas city, missouri
"The Tech that was on call was not qualified to work on Boiler, his attitude was less than professional. I pushed back and waited for Chris and Michael to return the following day. They found the other tech left things disassembled and in array. Their are few Boiler Tech out there and that is why I choose Neal Harris!"
ingenue C.
lee summit, missouri
"Arrived early and finished work in timely fashion. Tech was nice and friendly. Gave good information"
jim K.
overland park, kansas
"Professional, pleasant and quick"
jerry L.
overland park, kansas
"Ivan determined 3 things that needed to be replaced, two of which I was unaware of. He said we should be having better service from our furnace now He also urged us to have our ducts cleaned out, and could give us a good recommendation."
paula R.
kansas city, missouri
kevan B.
kansas city, missouri
"I was very pleased that Kevin came out so quickly to help us. He was also very professional and took care of our issue."
john N.
overland park, kansas
"Very knowledgeable friendly a very good example of your commitment to the customer"
megan E.
kansas city, missouri
"Michael was very thorough and courteous when he came to do my furnace maintenance."
dick W.
overland park, kansas
"Quickly, quietly and efficiently got job done."
charles ii I.
overland park, kansas
"No problems"
michele F.
kansas city, missouri
"Well I THINK I'm very satisfied...nothing has gone wrong. Kevin was very nice, very careful (covered his shoes), seemed to be thorough but what do I know? I think it went just fine."
michael M.
merriam, kansas
"Been using company for well over 20 plus years. Always respectful and have not had a bad tech or experience with the company. Just purchased advantage program and a new unit so tack on at least 15-20 years to business relation."
ron P.
blue springs, missouri
"He fixed the humidifier so water would go through but did not put a new hose. I checked this morning and water was everywhere. Someone came and put new hose on this morning."
carolyn M.
kansas city, missouri
wesley P.
kansas city, missouri
"Quick and professional installation and instructions."
donald N.
kansas city, missouri
"His excellent on time service and answered my questions."
keith B.
kansas city, missouri
"Right on time; nice guy, very honest and helpful."
rebecca H.
overland park, kansas
"First technician came to perform furnace check up under maintenance agreement. We were told that the humidifier was not "on" and that it wasn't connected to the thermostat which meant it had never been connected (new furnace installed June 2019). Per the technician, he could not get the humidifier to work because there was a broken piece in the black box (modem for thermostat - not sure of official name) and that a part would have to be ordered and replaced before the humidifier would work. The technician said that the part would be covered under warranty. I was frustrated because (1) how was it that the humidifier wasn't on and working when the furnace was installed (2) it shouldn't even be a question that it would be covered under warranty if it was broken during the installation, and (3) as a customer, I am not sure how we would've known what is working, what isn't working - I don't feel like we got a walk-through of the ins/outs of the new system except for using the thermostat - even setting up the app with a representative would've been helpful and/or a follow up for questions. After the first technician left, it was a bit chilly in the house so I went upstairs to the thermostat to check that the system was heating and that the system was on schedule to adjust to that time of day setting. The thermostat would not come on and stay on. The display screen was black. I tried turning on the thermostat but it said it was not connected and went black. I called the main number and the gal tried touching base with the technician but was not successful. She said they could send a technician out later or in the morning. Since the system was working fine (or so it appeared) before the technician arrived, I was frustrated that I didn't know if it was working or not because the thermostat would not come on. I told her it needed to be tonight because if the furnace wasn't working there would be no heat in the house. The 2nd technician arrived an hour or so later. He said he may or may not be able to fix it without the part tonight. However, everything the 1st technician had mentioned to me earlier was not what was actually happening. Apparently, the humidifier was hooked up but the wiring had been separated in the "black box." He's not sure exactly which wires were not connected all the way because he took all the wires off in the black box and reattached each of them. And the furnace and humidifier worked fine after he reattached all the wires. Thankful that the 2nd technician was able to get our furnace back up and running. A bit concerned/frustrated that the 1st technician had a totally different diagnosis that doesn't appear to be anything that was going on. Not sure if the 1st technician is fairly new to the group but it would seem that he needs to get some additional training on the furnace type that we have installed so he can correctly/efficiently perform maintenance on these furnaces instead of creating more time/work for other technicians and/or frustration/concerns with the customer."
ray D.
kansas city, kansas
"Technician was very knowledgeable, recognized the problem quickly, and fixed it quickly. Also did an inspection of our other toilets as a precaution."
monica c.
kansas city, missouri
"The technician explained what he was doing and made sure I understood"
gerald C.
blue springs, missouri
"Technician was professional and got the job done quickly."
larry M.
overland park, kansas
"We were charged $84 for the technician to put in 2 batteries (we provided) into the thermostat. That took care of the problem. We had no idea the thermostat had batteries in it. When we called and explained our problem with the thermostat could your rep not tell us about Checking the batteries ???"
lynny G.
overland park, kansas
"Logan is very professional & knowledgeable. Honest!"
lynne G.
belton, missouri
"On time. Pleasant guy. Very efficient."
joanne R.
overland park, kansas
"Followed through with promise of anticipated services."
chris R.
blue springs, missouri
"Great service"
joy J.
shawnee, kansas
"on time and very curtious."
mary E.
kansas city, missouri
alma M.
kansas city, missouri
"Because I had heat when Logan left, I was satisfied. My knowledge is limited so I trust what he said and did/"
patti F.
independence, missouri
janel L.
kansas city, missouri
"Tech was great, seemed experienced and friendly."
travis R.
liberty, missouri
george K.
overland park, kansas
"FRED ACTIVATED MY HUMIDITY SYSTEM WHICH THE PREVIOUS TECH. FOULED UP. HUMIDITY WENT FROM 20% TO 37% !"
cheryl W.
kansas city, missouri
"The technician was very honest with me in that it was necessary to purchase a new water heater"
julian W.
liberty, missouri
patrick W.
overland park, kansas
walter W.
overland park, kansas
dennis S.
kansas city, missouri
thomas V.
kansas city, missouri
"I thought the technician was fine, but he found that the humidifier needs to be replaced at a cost of $500. I am VERY DISSATISFIED regarding the quality of that humidifier, as it is only 3 years old."
shawn W.
shawnee, kansas
greg S.
shawnee, kansas
"I didn't get the name of the technician and there was no charge so I have no record. Very professional and efficient."
john W.
raytown, missouri
"Our plumber's name is Mike. We called him to remount a kitchen waster disposer that had become disconnected from the sink. After he completed that task we asked him to tackle a slow running drain in the kitchen sink. He did so without hesitation. It was a difficult job with some setbacks along the way. He had to rely on his many years of experience in the plumbing trade. After a lot of hard work he finished the job to our complete satisfaction. When we need another plumber we will ask Neal Harris to send Mike."
steve G.
kansas city, missouri
joe R.
leawood, kansas
debra K.
overland park, kansas
valerie P.
excelsior springs, missouri
"We had technicians out 4 times and they never had the right part. My shower drips more than before we called this company."
juanice D.
kansas city, missouri
"He let me know some things I needed to know, like my filters."
jessamyn C.
praire village, kansas
"Explained options and comparisons thoroughly, detailed, kind, professional and amicable or easy to talk to."
stephen K.
kansas city, missouri
jack S.
overland park, kansas
"Efficient, courteous and professional tech."
starr P.
shawnee, kansas
"100"
starr P.
shawnee, kansas
cecil L.
smithville, missouri
ron M.
lee's summit, missouri
"Nice guy"
dr clardy C.
overland park, kansas
"IF SOMEONE READS THIS, MY HOPE IS THERE WILL BE FOLLOW-UP-- After buying a new HVAC system, we heard loud noises on Friday night (12/27). We had no heat & found water leaking from vents in the basement. I called Saturday morning and was told a tech could come out, but they could not tell me when and stated there would be a charge for the service call. We got very little sleep Friday night & had to cancel plans for Saturday to wait for the tech. Edurdo said the ducts had not been installed correctly. He did what he could to remove the excess water that had leaked on the floor and back into our heating system. He could not make the repairs, but got the heat working and set up an appointment for Monday (12/30) to have all repairs completed. Chris came out on 12/30 & confirmed the installation was incorrectly done so repairs would have to be made at a later date by the installation techs. An appointment was set for January 7th with the repairs estimated to take 2-4 hours. Both techs were very nice, but neither one could make the needed repairs. Both could tell as soon as they looked at the ducts that they were not installed properly. This has required schedule changes for me twice and will take at least one more. This is very time consuming and inconvenient. I also have concerns about the water damage to our newly installed system. I will not share these experiences with others until Neal Harris has a chance to take action in responding to my concerns."
david K.
lenexa, kansas
"Friendly, professional, efficient, easy to schedule."
cathy F.
lee's summit, missouri
charles K.
olathe, kansas
misty L.
lees summit, missouri
kenny S.
kansas city, missouri
"Complete clown show."
jonita H.
kansas city, missouri
"The technician and sells person tried to convince me that I needed a new furnace and offered the advantage program to lease a furnace. I called another heating and cooling company to come out, and they didn't see anything wrong with my furnace. He turned on the gas so that the pilot light could ignite and he cleaned my flame sensor. My furnace has worked fine after this was done. I feel that the Neal Harris technicians just took $99 from me and did nothing but try to up-sale."
john K.
kansas city, missouri
william D.
overland park, kansas
jack B.
overland park, kansas
mary S.
overland park, kansas
"Time spent with us upon completion Was very beneficial."
heather K.
kansas city, missouri
"Eduardo misdiagnosed the problem. He said its an inducer motor. I called Don West Heating and Air. 29 years in the business and he fixed the ignitor switch for 112.00. Not the 800.00 part Eduardo was suggesting. I was not told of the 99.00 service fee when I made the appointment with Wendy... and not sure what the 99.00 even paid for at this point."
david B.
leawood, kansas
michelle D.
shawnee, kansas
"Thorough and courteous."
terry P.
independence, missouri
michael S.
overland park, kansas
"The humidifier selenoid needed to be replaced although it was less than 2 yrs old. I feel that it should have been guaranteed longer."
damian C.
pleasant valley, missouri
"I found them honest, I think the installation was excellent and they answered all of the questions my wife and I had concerns about. thanks for all of your help."
terry K.
merriam, kansas
"Tech was very thorough and instructive."
margaret R.
kansas city, missouri
nancy W.
kansas city, missouri
"HE WAS ONLOY THERE FOR 15 MINUTES! HOW THOROUGH OF AN INSPECTION CAN BE DONE IN THAT SHORT AMOUNT OFTIME? He did change the filter, but when I asked him where the old one was, he kind of changed the subject. Did he leave it in the basement?"
david K.
overland park, kansas
"Before the technician's started the installation work, I informed them that I work as Engineer at my place of employment and have high standards. I presented my expectations and told them there was no room for errors. If the installation didn't meet my standards, they would redo any poor workmanship that was visible. Both technician's understood the rules and guidelines I presented. The Neal Harris / Service Experts were very professional and completed the install to my satisfaction."
cheryl F.
leawood, kansas
"Excellent knowledge, great installation."
ron W.
blue springs, missouri
"Fast thorough inspection. Friendly tech good visit."
kristen A.
blue springs, missouri
bonnie B.
leawood, kansas
"The technicians were very neat and well mannered. They did what they were supposed to do in a timely manner. Did not disturb anything or take a long time."
spencer C.
kansas city, missouri
"Technician was great; he was a true salesman, gave a great pitch. However, based on three other quotes we have received, both the cash option and advantage program are ridiculously overpriced. $16,000 for a new HVAC system (not even including duct work!) or $27,000 all in with advantage program and you do not even own the equipment after ten years is way off base, particularly considering that is not even our Hugh end option but the base model. We could never consider those prices considering the most expensive of the other three quotes we received was only $10,500."
michael L.
olathe, kansas
dottie D.
shawnee, kansas
"The technicians were very knowledgeable and friendly."
lee G.
overland park, kansas
"Efficient service"
gayle H.
kansas city, missouri
"Serviceman was thorough and also polite."
robert T.
leawood, kansas
"Jason is excellent, well knowledge and very pleasant despite having to do such a heavy job. He has expert knowledge of the new system. Afterwards, very patiently went through and helped me about the thermostat setup. He is the person that every company should be proud to have and keep as a treasure!!"
deborah K.
lee's summit, missouri
"Very professional, quick and all are questions"
william H.
overland park, kansas
"Great guy! Serious , right to the job! Felt he really knew what he was doing! And was concerned about our system.."
cynthia S.
kansas city, kansas
lorelle M.
overland park, kansas
"It was clear that the tech knows what hes doing, and he explained well when I asked a few questions."
robert M.
overland park, kansas
"Justin did a fantastic job."
kurt E.
overland park, kansas
"Called and gave me his name, came when he said, told me a representative may be coming as well. listened to my concern about filter and questioned about any problems...there were no others. Got to work and pleasant to be in the house."
chris M.
kansas city, missouri
"Arrival on time; friendly; thorough;"
phillip M.
kansas city, missouri
"Excellent timely courteous service, as alwayd"
sydney B.
roeland park, kansas
"Thorough, knowledgeable and polite, efficient"
mr chase C.
independence, missouri
jana T.
kansas city, missouri
"Tech was very nice & very respectful. He phoned ahead & came on time."
traci M.
shawnee, kansas
"They were great! Answered questions, polite, professional and thorough."
kathi B.
leawood, kansas
jon R.
kansas city, missouri
"Trainee was friendly and conscientious but has been trained in the Harris sales-intensive approach of presenting grossly overpriced repairs of dubious need."
leon K.
kansas city, missouri
"The sales rep, Austin Robinson, did a great job of explaining to us all of our options. He seemed very knowledgeable about the available products , and answered all of our questions"
joe G.
overland park, kansas
erin K.
kansas city, missouri
"Issue was identified and addressed, temporary work-around put in place in an efficient and professional manner."
oj Z.
overland park, kansas
"Explained what he was doing and other information."
robert V.
merriam, kansas
rebecca N.
olathe, kansas
"NH called at 8 am saying my technician was on his way. My appointment had been scheduled for 4-6 pm."
john O.
kansas city, missouri
"On tome. Polite. Efficient"
rhonda H.
kansas city, missouri
"Technicians arrived on time and performed the service efficiently. I also appreciated their care to keep from tracking water and slush across my carpets and floors."
ruthann R.
raymore, missouri
susan O.
overland park, kansas
"He explained everything. Loved that."
richard D.
kansas city, missouri
"the things me and zach talked about did not happen as discused"
rhonda H.
kansas city, kansas
"You do not carry the part so it will be over a week for my heater to be fixed in the middle of 20 degree weather"
larry M.
raytown, missouri
"Micheal did a good job communicating with the client."
elbert C.
kansas city, missouri
sue G.
blue springs, missouri
"He checked everything and gave me his recommendations."
linda P.
gladstone, missouri
"Excellent service"
lois F.
kansas city, missouri
"Very professional"
karl J.
leawood, kansas
"Justin did a great job - was very professional and explained everything he as doing."
chris W.
overland park, kansas
"Michael provides great info on how we could make our system better with options and pricing"
christa M.
lenexa, kansas
"Scheduling was prompt and accommodating. Service technician polite and respectful."
howard H.
overland park, kansas
frank C.
kansas city, missouri
james H.
kansas city, missouri
"No problems"
mr yu Y.
overland park, kansas
eileen H.
kansas city, missouri
"I have had Neal Harris for over 20 years and have never been disappointed with their service or professionalism. They give me confidence that the job will be done right and fairly."
james L.
kansas city, missouri
dana K.
kansas city, missouri
david W.
independence, missouri
"Did everything expected."
marie B.
kansas city, kansas
"On time. Very professional. Explained everything to my satisfaction after inspection and repair wad completed."
mike B.
overland park, kansas
martin E.
overland park, kansas
ms dennert D.
overland park, kansas
sue R.
lee's summit, missouri
"The technician found that our humidifier was not working due to a malfunctioning shutter valve, and he explained the two ways that it could be repaired."
edwina M.
kansas city, missouri
"Austin was very kind and knowledgeable."
john henry H.
kansas city, missouri
"On time, a professional approach, seemed to know what he was doing (I cannot judge), and was informative."
randy R.
blue springs, missouri
mr redfern R.
overland park, kansas
"The work was performed as requested."
pam H.
overland park, kansas
terence C.
kansas city, missouri
phillip J.
blue springs, missouri
karen S.
overland park, kansas
james M.
kansas city, missouri
"Mike was a good listener and willing to satisfy my needs."
valerie P.
excelsior springs, missouri
"2nd time someone came out and still no resolution"
scott S.
gardner, kansas
"Eduardo is very courteous and friendly. After inspecting, cleaning (and whatever else is needed during a check-up), he explains what he did, the condition of the unit and amy areas of concerns."
rick L.
olathe, kansas
cady S.
kansas city, missouri
"Technician was on time, friendly and efficient."
mike A.
prairie village, kansas
paul H.
kansas city, missouri
"problem diagnosed awaiting product for final repair in a few months"
phyllis T.
olathe, kansas
ruth ann F.
kansas city, missouri
"Too much trying to "upsell" items. Request items that are "iffy" to perform at this time"
zeilla J.
kansas city, missouri
"He was very pleasant and helpful."
judith B.
raymore, missouri
"My original problem (heat pump not shutting off) started Sunday, 12/1. I called & tech Logan came within 2 hrs. Heat pump had finally off by then, thank goodness. He couldn't resolve wiring issues. Said needed another set of eyes to be sure. 2nd tech Daniel came Monday. Appreciated his honesty of saying heat pumps not his area of expertise and needed Dalton. Dalton couldn't come (sick), so I said could/would wait until he or another was available. Chris came out on Thursday evening and stayed until all wiring issues for thermostat, air handler, and heat pump were all resolved correctly. I do appreciate every one of their efforts so much. 3rd time was a charm (hopefully). All seem to now be working properly and correctly."
ted C.
kansas city, missouri
"Technician went through service call and our system features including our humidifier."
marvin R.
overland park, kansas
"It was timely, done quickly and very professionally."
roger M.
prairie village, kansas
"Luis was very thorough and patiently and clearly answered all my questions."
evan A.
olathe, kansas
"Daniel did an effective and friendly job of identifying our furnace's equipment needs, explained their condition and problems, and what options we had; he explained each step along the way and show me the outcomes when completed. I give that high marks in competence and customer service!"
scott C.
prairie village, kansas
"Tech was not aware I had recently renewed my service agreement. Tech did not call prior to arrival."
thomas H.
prairie village, kansas
"good service and recommendations, but uncertain about answer to question."
gary J.
overland park, kansas
"Very quick response accurate diagnosis and repair."
merrill S.
overland park, kansas
diane B.
prairie village, kansas
kelly S.
kansas city, missouri
"Two technicians performed our yearly furnace tune up in the morning. All seemed fine, but after Josh left, the furnace wouldn't turn back on. Customer service sent him back, as soon as possible. I didn't get a 30 min window, so I had to have him leave before solving the problem to get my kids. He called in for another technician to return, as promised, and this technician arrived within the window. This tech tried several ways to trouble shoot the problem, including asking other techs, but when he couldn't, he called in his service manager. This tech was very polite and waited outside for his manager to arrive, which happened in 20 min, like he said. Together, this tech 2 and the service manager determined the gas wasn't being released at the right pressure, and made adjustments. They answered all our questions and were very professional. So, I'm very happy they were able to identify what went wrong, fix it, and assure me that it wouldn't happen again. However, the problem was a result of disturbing the valves/etc under the panel during cleaning/ diagnostics. Recommendation is to advise techs of this potential outcome to prevent it happening again."
nancy N.
prairie village, kansas
"Well done job"
alan M.
kansas city, missouri
"Cliff was knowledgeable and patient with my questions."
megan E.
kansas city, missouri
"My service team was on time, very informative and friendly, and they diagnosed the problem with my furnace quickly."
dee C.
gladstone, missouri
keith M.
kansas city, missouri
"The technician is knowledgeable, and friendly"
joe D.
gladstone, missouri
"Service man was very knowledgeable and explained everything he did."
richard G.
grain valley, missouri
"Technician was very polite, friendly, and knowledgeable."
barbara M.
kansas city, missouri
"I don't remember the technician's name. He knew what he was doing and he didn't try to sell me something."
earl S.
overland park, kansas
"On time. Very nice"
angelo G.
independence, missouri
"very friendly answered all my questions"
don R.
olathe, kansas
"very thorough"
cathy H.
olathe, kansas
"Logan did a great job. He was quick to find the problem and had us up and running in a short time."
sammie M.
lake lotawana, missouri
"Ivan was very kind and did a great job."
jill C.
overland park, kansas
"Logan was very helpful with service options including pricing."
petra K.
kansas city, missouri
erin B.
shawnee, kansas
"They were very nice and friendly but I get sick of the constant upsell."
roy W.
leawood, kansas
"Ryan was wonderful & diagnosed & corrected several plumbing issues."
christina P.
raymore, missouri
james B.
kansas city, missouri
pat D.
lenexa, kansas
"Josh was efficient and tidy."
james B.
overland park, kansas
ruth G.
pleasant hill, missouri
michelle G.
kansas city, missouri
"Tech was personable and friendly"
david V.
kansas city, missouri
"The end result was satisfactory, my appointment window was between 12 and 2 p.m. Technician was late, had the wrong part and job wasn't completed until almost 6 p.m."
gary M.
blue springs, missouri
"Very courteous and informative. Let me know exactly what he was doing."
robert T.
kansas city, missouri
"Technician was very professional"
larry K.
leawood, kansas
"Louis was thorough. Althought efficiency of furnace was only listed as 905 on a 95% furnace that has hit that target for the past 10 years. He did the same thing to my daughters as well while he was there and hers has hit 96% regularly. sorry I'm into the exact details..."
jennifer V.
lee summit, missouri
"Very professional and did a good job, but the toilet started leaking again so I don't think we have solved the problem."
jason S.
liberty, missouri
kevin W.
kansas city, missouri
"You can tell Mike takes his job seriously. He was thorough and made good suggestions."
susan M.
tonganoxie, kansas
tod R.
prairie village, kansas
gage's grain G.
kansas city, kansas
"I was pleased with the service person did a good job"
michael M.
kansas city, kansas
richard D.
olathe, kansas
"The loud "whine" our furnace was making has been eliminated."
steve L.
overland park, kansas
"Very informative and helpful"
william J.
kansas city, kansas
lisa W.
shawnee, kansas
"The technicians were prompt, helpful, polite, knowledgeable and were able to handle the unexpected."
carl M.
kansas city, missouri
"He forgot to order the filter needed for the new furnace. Job is not yet complete"
ron P.
lenexa, kansas
"great crew and quality work"
dorothy P.
kansas city, missouri
"The technician arrived at the promised time scheduled. Provided service in a timely manner. Left the area clean."
kathryn C.
olathe, kansas
"I made the appointment to repair my outside faucet. The pipe inside was bent and the inside piece broke when Ryan replace the inside. He really wasnt sure where the water line to replace the damaged pipe. Ryan capped the water line and said it would be done in the spring."
paul B.
kansas city, missouri
steve E.
overland park, kansas
"He was courteous, explained it all and even helped me with something I had to move. Nice!"
steven S.
roeland park, kansas
"The technician seemed knowledgeable and his work was accurate."
dennis A.
olathe, kansas
don C.
leawood , kansas
"Greg M & Sam W were great."
walter W.
overland park, kansas
dana S.
overland park, kansas
"The technician was prompt and courteous. He answered my questions, identified and fixed a small problem and performed the inspection promptly."
demetria P.
kansas city, missouri
"Tech Logan did a good job locating the issue with my furnace and getting it fixed."
marek W.
independence, missouri
"No technical support available during technician visit."
dana K.
kansas city, missouri
stephen S.
liberty, missouri
"Quick, Efficient, and courteous. Knew what they were doing, did it and got out"
darrell S.
blue springs, missouri
"Service man was polite, helpful and thorough."
doug B.
blue springs, missouri
kevin S.
overland park, kansas
"Very good service and help. However, was unaware our humidifier wasn't covered by the maintenance plan we have."
john N.
overland park, kansas
"Arrived as promised. explained that the humidifier was not operating properly. Fixed it checked the T stat and was very knowledgeable ."
john K.
kansas city, missouri
"no problems"
steve S.
lees summit, missouri
"Daniel is very professional, knowledgeable, and is an exceptional technician. Arrived on time, introduced self, and explained what he planned to do. He also showed us how to utilize our smart thermostat. We hope Daniel can come next spring to service our A/C."
joe H.
independence, missouri
"Kevin called ahead, arrived when he said he would, was very friendly and efficient. Thanks"
marla M.
kansas city, missouri
"Cliff was very professional and made sure everything was taken care on the furnace. Also he helped me to clean out my humidifier and replaced it with a new one.Matthew and Cliff found a leaking pipe that was attached to a new watermeter installed by a City Contractor. They gave me enough information to determine that the contractor was at fault and I got it fixed. Cliff gave me detailed information on how to handle the water shut off valve (which I needed) he asked me if I had smoke detectors and carbon monoxide detectors"
allan B.
kansas city, missouri
jude G.
overland park, kansas
carl H.
overland park, kansas
frank C.
kansas city, missouri
bill P.
lees summit, missouri
lawrence Q.
kansas city, missouri
"Hard worker who paid attention to quality of work. Pleasant and professional."
jim L.
lenexa, kansas
"You called ahead to let me know he was coming, he arrived on time and was very polite"
jan L.
kansas city, missouri
ron Y.
leawood, kansas
"Twice arriving later than scheduled windows. Wasted three hours of time that I can use at work."
jeffrey W.
leawood, kansas
jennifer A.
kansas city, kansas
terence M.
overland park, kansas
marvin F.
leawood, kansas
"Prompt and knowledgeable"
cheryl F.
leawood, kansas
joan M.
westwood, kansas
"Dakoda seemed insecure in his discussion with me. I think he did an acceptable job"
maria K.
kansas city, missouri
"cALLED AHEAD, ARRIVED PROMPTLY AND WENT RIGHT TO WORK."
patricia T.
overland park, kansas
mary F.
blue springs, missouri
"He provided service. However, I felt pressured to purchased additional items that may or may not break. Disappointe"
james O.
overland park, kansas
"Zach and his Technician checked our furnace and humidifier."
richard D.
mission, kansas
"He took care of any concerns I mentioned"
lana C.
blue springs, missouri
"Fred was excellent in all aspects. Professional, courteous and knowledgeable."
anu B.
overland park, kansas
carolyn J.
kansas city, missouri
"This crew did a very good job and they worked patiently and made sure it was right...I was very impressed."
rebecca H.
prairie village, kansas
"Good service provided"
bill P.
kansas city, missouri
greg S.
tonganoxie, kansas
"The sales associate I spoke with on the phone was very professional, and the installer did a good job, but I was supposed to be contacted by the end of the week about installation of a supplemental safety device that is now required by code but that the installer didn't have with him. I still haven't heard from anyone."
shirley W.
kansas city, missouri
"he was very nice and knowledgeable."
barbara M.
prairie village, kansas
jeffrey L.
olathe, kansas
"I was somewhat disappointed that a trip charge was assessed as the issue was found during a regularly scheduled maintenance."
gary K.
olathe, kansas
"Tech was very professional, thorough, courteous and knowledgeable."
mario A.
overland park, kansas
michael R.
olathe, kansas
john C.
shawnee, kansas
"The service technicians were knowledgeable and performed the service expeditiously."
kathryn R.
leawood, kansas
"The drain on the upstairs system obstructs - severely - access to the filter. I SERIOUSLY doubt we could change the filter without great difficulty since the tech had serious difficulties doing that. It's a new system but should not be plumbed like that and should be rearranged soonest. Really not this tech's fault, either!"
douglas R.
gladstone, missouri
"Tech was very thorough with the inspection and service."
william D.
kansas city, missouri
"After reemphasizing that all we needed was to get a furnace duct damper adjusted and don't want to spend 3500 dollars for putting two zones into the system, the technician took a pair of pliars and moved the damper. 99 dollars for the call and tweaks to the ducting."
fred H.
leawood, kansas
amy B.
kansas city, missouri
"First phone call i received poor help and nasty attitude, had to call again next day and spoke to very helpful and apologetic person who scheduled visit. Tech who came out was late but but was helpful as he fixed the poorly installed equipment the prior technicians did"
richard P.
olathe, kansas
"I felt the prices charged were too expensive."
susan D.
prairie village, kansas
"Your company tuned up my humidifier attached to furnace on 10/25/19. 15 days later I hear water running, call your company, tech comes on 11/13/19 & turns switch on water line from full force to medium force, thus slowing water to humidifier. No more running water sound. I should not have been charged $84 for something the 10/25/19 tech should have done with his tune up. I would like Neal Harris Service Experts to reimburse me for this cost. I have a long time contract with your company."
gary B.
lees summit, missouri
bill C.
leawood, kansas
john D.
kansas city, missouri
"Cliff was very informative and provided the best customer service. My wife and I were very happy with his work. Thanks Cliff."
nancy D.
lees summit, missouri
"Did a thorough inspection of my furnace...explained everything when he was done & gave suggestions on what we could do to make our furnace last longer"
barbara W.
shawnee, kansas
"Ryan is always efficient, timely and courteous!"
thomas R.
kansas city, missouri
"Good information to know about your heating system"
george D.
kansas city, missouri
"Friendly and efficient"
marsha I.
kansas city, missouri
"Prompt on arrival. Pays attention to the task at hand and completes it in a prompt manner. Provides good information/suggestions."
robert B.
kansas city, missouri
dennis S.
kansas city, missouri
jeff B.
leawood, kansas
"He was prompt, efficient and did a great job!"
mark S.
olathe, kansas
carolyn C.
blue springs, missouri
"Tech was prompt, answered questions and gave me info that was logical and easy for me to understand."
joanne R.
overland park, kansas
phillip M.
kansas city, missouri
"Came out same day and got us running again. Great service once again."
gary Y.
kansas city, missouri
"Tech was knowledgeable Polite and respectful"
donna F.
kansas city, missouri
richard R.
kansas city, missouri
david V.
kansas city, missouri
"The upstairs programmable thermostat does not appear to be functioning properly, Temperature is set for 68 degrees, temperature reads 76 degrees."
darrell T.
kansas city, missouri
"Courteous, helpful and conscientious."
betty ann C.
prairie village, kansas
"Arrived on time, explained what he did, turned off all basement lights when done."
dave P.
overland park, kansas
"Ivan was very thorough and professional. He did a good job. It was also good to have Paul there to cross train and provide quality assurance."
sue B.
overland park, kansas
"Technician Ivan was very professional from the minute he walked in the house. After servicing the furnace he took the time to explain what services he performed on the furnace and several things that need to be replaced."
mike G.
kansas city, missouri
mary L.
blue springs, missouri
"He was polite and explained everything to my satisfaction."
randy M.
kansas city, kansas
scott C.
prairie village, kansas
"Tech diagnosed problem but did have access to part needed."
angela S.
lees summit, missouri
"Service is alway great."
michael B.
independence, missouri
"He was very helpful and knowledgeable."
wilson S.
fairway, kansas
"Ron did a good job"
ann S.
olathe, kansas
carl B.
leawood, kansas
mary B.
blue springs, missouri
william R.
leawood, kansas
"Very helpful."
hilda M.
overland park, kansas
"Both guys found problems with the original water heater installation."
rick S.
kansas city, missouri
"On time, clean coming and going, great service"
elizabeth S.
kansas city, missouri
scott S.
kansas city, missouri
"Quick, efficient,knowledgeable."
doug C.
lenexa, kansas
"Professional, friendly, and quick."
michael L.
shawnee, kansas
clay L.
lenexa, kansas
"I was extremely pleased that Neil Harris was able to fix my furnace issue in less than 8 hours from the time I called requesting service."
mr jeter J.
kansas city, missouri
tambi A.
overland park, kansas
don B.
kansas city, missouri
cole Y.
raymore, missouri
"Your technicians used scare tactics to try and get my wife to pay ridiculous amounts of money. I went and got a second and third opinions. Ill never do business with you and will do whatever I can to make sure no one else does either. Additionally I asked for a line by line breakdown of the charges and couldnt even get a call back. Time to look yourselves in the mirror."
micheal V.
kansas city, missouri
"He arrived promptly and was very polite and professional. As the technician serviced our furnace for winter, he noticed an issue with a valve. He explained what was happening very clearly. We decided to have the repair done immediately and he completed it. Everything working well!"
glynn G.
leawood, kansas
"Appreciated that he found the problem with my humidifier."
richard F.
olathe, kansas
jim S.
shawnee, kansas
"Tech was very knowledgeable and prompt with his show up service schedule time."
matt W.
kansas city, missouri
"Just because the furnace is 24 years old doesn't mean that it can't be repaired. Technician recommended the replacement of major parts...then the RSC who just happened to be on the call at the same time said it was time to replace the entire system. No work was done. Had another company come in - they spent 10 minutes cleaning a part and the furnace has been running like new ever since! In addition, I have received 2 bids for the replacement of the equipment that are half what was quoted by Neal Harris."
charles P.
belton, missouri
"Good service"
jerry W.
lee's summit, missouri
dr. sharma S.
fairway, kansas
vince G.
overland park, kansas
"very thorough"
steven C.
parkville, missouri
"Good, professional service rendered."
carlos B.
kansas city, missouri
"Ivan was very pleasant, knew his business and was very thorough."
helen N.
lenexa, kansas
scott N.
leawood, kansas
"Technician and sales rep were helpful and polite. No need to send sales rep every-time but seems to be the new process."
nancy A.
raytown, missouri
"Very professional customer service and technician."
dale H.
overland park, kansas
"Zach arrived early, worked independently and serviced our furnace in timely and good manner."
wesley P.
kansas city, missouri
"On time, professional and provided a review of the furnaces current status."
gary B.
blue springs, missouri
michael R.
prairie village, kansas
"On time. Courteous."
john A.
independence, missouri
"very professional"
ms smith S.
kansas city, missouri
"He tried to explain everything in terms I could understand."
brian T.
lenexa, kansas
"Technician didn't call 30 minutes before arriving, spent less than 30 minutes on service call, didn't appear to clean humidifier line or indicate if filter needed to be changed but instead attempted to sell me a new humidifier for $399 and another nearly $600 in other services. Argued that the lease program you are offering "wasn't really a lease." Told me I had to provide a voided check to renew my Plus Maintenance plan or "I wouldn't get any benefits" (I had never been told that before and always paid with a credit card). Overall, I question whether the technician did anything to service my furnace and was only here to try to sell upgrades and a new HVAC system. I do not want this technician to provide any future maintenance or service calls. And I am considering stopping payment on my voided check as I regret providing it as it smells like another scam. I will be looking for a new service provider at the end of my Plus Maintenance plan next year."
tom K.
overland park, kansas
christophe F.
overland park, kansas
"It still does not work. Tech did not fix it."
john W.
raytown, missouri
"Fred was efficient, courteous and explained everything he was doing in checking my furnace. He was easy to talk to and answered all the questions I asked him. He showed up early for the appointment and called me himself about a half hour before arriving."
mike L.
lee's summit, missouri
marilyn P.
overland park, kansas
"This guy has helped us numerous times. Not just with maintenance, but after a lightening strike 3!years ago, he worked tirelessly to restore our service. He is THE BEST"
larry K.
blue springs, missouri
alice G.
kansas city, missouri
"There is always room for improvement."
ervin W.
olathe, kansas
"On time explained the process and did the job..."
james S.
olathe, kansas
james B.
overland park, kansas
yawen B.
overland park, kansas
"This was for attic insulation. He did not come to the property and had to refer my request to another attic insulation company. Just FYI that I cant really effectively rank the following questions but it wont submit until I provided a response."
peggy V.
lenexa, kansas
"."
michael D.
lee's summit, missouri
"Daniel service tech very knowable and professional ! On time and gave great service"
susan H.
kansas city, missouri
"He was on time and efficient and seemed very competent."
john H.
independence, missouri
"As he has consistently done before, Dan did a thorough and professional job. Although he was a little late, I received a call informing me that he would be a little late. It was no problem."
sheri R.
kansas city, missouri
"Daniel was very pleasant. He seemed very knowledgeable about the system and even checked my contract to make sure I got all the equipment and services I paid for."
james C.
kansas city, missouri
william B.
kansas city, missouri
beth H.
kansas city, missouri
"There were no hiccups, Ivan was efficient and pleasant with the service call."
douglas C.
olathe, kansas
"Service tech was prompt, polite and very thorough"
lon M.
lee's summit, missouri
"He was very personable, explained everything he was doing."