Neal Harris Service Experts Reviews

"I honestly do not know what they did to "service" my unit. It felt more like an inspection, sharing what all was wrong with my unit. My past experience in my old home, they would at least replace the filter but I only saw them clean the dust from the outer panel. They did take a lot of measurements and pictures that they shared with me, but it felt like an inspection visit and not a service visit. I will say the guys were super nice."

"I felt like the technician was very knowledgable and that he devoted time to make sure my furnace system is ready for the season."

"No problems!"

"Timing was off -I understand that things happen, and did appreciate the call to let me know they were running late"

"It appeared they came to just tell me what a terrible furnace I had. Had recommended repairs in case it might break at just under 4000. It took them less than five minutes looking at the furnace. I paid for a list of things they recommended. Dont think they did anything."

"Excellent work, very respectful!"

"Knew how to give me instructions to change from air to heat"

"Excellent service"

"He was very courteous, knowledgeable, and competent."

"Service was fine, however I feel the cost was high for a "low end" toilet."

"He did a great job"

"Houston did a fantastic job on the furnace."

"Service expert was really good! He explained some things my husband and I didnt even know about."

"Great you man. A pleasure to work with."

"Technition was friendly, informative and detected an unusual problem quickly."

"Diligent. On time. Professional attire and language."

"I am not only very dissatisfied, but I am also very disappointed. We have been customers of yours for almost 20 years, maybe more, and I am truly disappointed in the care and respect that you give for dedicated customers."

"He explained what was done and what may need to be done in a timely professional manor and was efficient"

"Did everything I expected and more Very good"

"The technician was very knowledgeable and completed the work quickly. Very polite also!!"

"He was very pleasant and courteous."

"Very knowledgeable tech and very polite!"

"Houston explained what the problem was, how he solved it, showed me the wiring harness that was damaged and helped w/ preventative measures."

"There was a technician that came out and gave a free quote. He was friendly and nice . His recommendation was the same as the quote before. He said he would take my email to send me an itemized quote."

"The technician Daniel was able to replace a fan motor, etc. the same day as our service. He did not have to enter our house which was also helpful."

"Courteous & professional in all aspects"

"Mike Crow sold me! I want you to install the iWave Air Purifier into my duct work. I have made an online appointment for the work."

"Louis was an excellent tech who was extremely knowledgable and friendly! He had excellent customer service skills and explained all questions we asked."

"Have requested General Manager call me (twice), and still no call. $550 for 1 hour of labor and removing a defective hot water heater makes me feel like there was no basis for their estimate. Please call me at (816)599-1880."

"He listened to my concerns and checked all possible problems"

"So professional. The crew working worked so efficiently. I would recommend their work to any one I know."

"great deal on a A/C check up promotion"

"the 2 guys worked with me after the foundation guys did a poor job of tapping down the added dirt and figured out a way to adjust unit if the slab sinks. these guys can think outside the box and get the job done as right as it can be done with what they had. Big THANKS"

"They did a great job from start to finish."

"Tech just troubleshooted the problem"

"professional personnel - timely appts - customer service very polite/helpful"

"I requested Dalton brcause he was the only one that could fix our air conditioning issues. He made sure our boiler issue was resolved by the end of the day. He communicated everything he was doing."

"not much info other than price"

"Ivan was prompt on arrival. He was polite and did a thorough check on my AC compressor unit."

"You never bothered to show up"

"Very satisfied with the service of these technicians. . Both were professionals who displayed the knowledge & skills needed to complete the job. Before leaving they both made sure my Qs were answered. They were very cordial in our conversations & did clean up very well."

"Exceptional work effort, thought and explanations."

"Good job well done."

"All ok"

"Still dont understand how the new thermostat is going to eventually connect to AccuWeather"

"Because he was here and gone pretty fast. I have no idea what he did."

"These guys were life savers! Installed everything quickly and correctly and explained how to use it all."

"The technician was polite, respectful, helpful, and respected covid19 rules of wearing a mask and booties.??"

"Tech arrived ahead of schedule, but didnt have the required part- a very common shut off valve. Had to go get them. Possibly not his fault"

"Even thought the technicians put down runners to protect the floor, there are a couple of places on the basement carpet that has ground in dirt from the work boots. Secondly, after the installation was complete, there was a need to replace the wiring from the breaker box to the outside breaker for the outside unit. If the technicians are trained to specific standards, how did the install the wrong wire in the first place?"

"On their first trip out to replace the thermostat i ask for they overcharged about 6 times what the thermostat really cost. I don't mind people trying to make a a reasonable profit but this was totally out of sight, I am not sure I will be renewing my service contract this year if this is the way they want to to business"

"This tech. completed a simple task that was supposed to be done by the original installation team. I'm finding that my first recommendation for the installation crew has proved to be wrong, as this is at least the 5th time, someone else has had to come out and correct a problem, that should have been taken care of in the initial install! 2 different techs were sent to set up the thermostats correctly, after 3 different code violations, a technician was sent out to correct the violations, I had to call the City of Olathe, to get them rechecked, and then this last yech had to hook up my doorbell, that the original crew should have done!"

"I felt uncertain on what my problem was verses what was done to repair it."

"Luis was on time, courteous, professional and very knowledgeable."

"The guy that came out was pretty ridiculous he said it was going to be $1330 for my repair with discount! He also said it would take 3 hours to fix. I found another company for a third the price who did it in a third the time."

"Arrived on time. Completed work to my satisfaction."

"Because they were fast. clean and friendly, and they answered my questions."

"professional"

"Nice friendly knowledgeable"

"The service experts had arrived on time and very friendly and courteous. He had explained everything in detail. Excellent service"

"Friendly service experts that were highly professional, timely, and courteous."

"Ron showed up right on time; was very professional and personable, took his time, and gave us a good rundown of what all he did. He also made a recommendation we hadn't heard before."

"Technicians seemed informed, very polite, good information."

"Very satisfied with everything but the price. Kind of steep for a 1/2 hp garbage disposal and install."

"Excellent response time, excellent technician. Timely solve of plumbing issue."

"Michael thoroughly cleaned my A/C unit and took his time inspecting it and recommending parts for me, telling me why he thought they were needed."

"The technician was professional, polite and friendly. He solved our problem within a very reasonable amount of time."

"Prompt service"

"He was very professional, and informed me of every step he was taking."

"Tech and comfort advisor were extremely professional and knowledgeable. Appreciate the COVID awareness and all the precautions they took."

"Yes, your prices are high, but for the quality of work and truly outstanding customer service, I had been willing to pay it. This time, the quoted price to replace a $15 part was so outrageous and the inexperienced technician's customer service skills so poor that I wanted to speak to a supervisor, who was also defensive and dismissive about my concerns. I had been a customer for nearly 20 years, bought my system from you, and spent thousands of dollars, but this visit and the company's response to it were so poor that I cancelled my service contract."

"The man was very professional and was there to my house a lot earlier than expected."

"I apologize but I've forgotten our service tech's name, but he's amazing. The insulation company we used got foam all over the antenna on our blower unit and he got it cleaned up and restarted quickly and made sure the unit was cleaned up after the mess the Hayes Company left us. It was amazing."

"A/C working now"

"AC System working worse after the general maintenance service than it was before."

"VERY COMPLETE CHECK ON EQIPTMENT. van 713"

"Knowledge, Professional, Friendly, Put hose away, locked basement door"

"I found your sales pitch strategy very offensive. To send a sales person on a routine service call and have them waiting outside was so sleazy! I have not been happy with the service since Service Experts took over and have expressed my dissatisfaction in the past. I have been a longtime customer but no more. I was so offended, you have lost a customer!"

"Daniel was very professional and personable . He explained in detail what he was doing and answered my silly questions."

"Very knowledgeable and informative."

"He was on time and finished promply."

"Was able to get an appointment on the same day. Technician was courteous, informative, explained everything he was doing and gave me options."

"Ryan & his assistant diagnosed the plumbing problem & resolved the issue."

"Showed up on the WRONG DAY at the WRONG TIME, only to let my wife know you guys don't even provide the type of plumbing service I requested from the beginning. Given the state of things right now, I'd think focusing on details would be a better priority for you. Good luck, you'll need it."

"Very careful and thoughtful. Josh explained what he was doing and checked with a supervisor to verify his approach was correct."

"They were knowledgeable and friendly"

"There is always room for improvement. We were told there was five inches of.filters but could only find one 1inch filter."

"Good tech came to do the work"

"Tech was very knowledgeable and through. Courteous, and pleasant."

"Service man was polite and knew what he was doing."

"Service person was prompt, efficient and through ."

"Ivan was right on scheduled time. He did a thorough job and even went the distance to get me a replacement filter which I appreciated very much. He followed guidelines of social distancing and wore a mask."

"The service, both on the phone and in-person, was fine. I was given correct instructions over the phone what to do, and the technician verified that the fan was burned out. Unfortunately, the part can't be ordered until Monday, and we are in for hot weather, especially since i have my 88 year old mother who isn't feeling well. We have made arrangements, but very unfortunate that it went out on a Friday. It's no one's fault, but I know the system is quite new, and should not cost me anything to fix."

"Kevin was knowledge/personable. He knew what is was doing and I trusted him."

"Was the annual w/o checkup"

"courteous and professional"

"Neal Harris sent out a technician within 30 minutes. The woman on the phone was very supportive and professional. Technician was able to diagnosis problem after some phone calls to follow up on a recent installation and repair that evening. These guys are great"

"Ron was the best Tech I've had for a long time. (I've been a customer for MANY years.) He listened, explained and was overall very knowledgeable. I will ask for him in the future!"

"Josh Olivera- Home Advisor- assisted me greatly with the home consult including consult, recommendations, pricing, and scheduling technicians. Smooth and professional transaction. The technicians were very professional and thorough during installation as well as respectful to customer. I loved those technicians!!!!!! Great job for me, and I will use Neal Harris again in the future."

"prompt, polite."

"Smart, helpful, thourough And the problem was solved"

"Keith called me and informed me of the time he would arrived and he was on time. He was very knowledgeable of his job and I was impressed with how soon he assessed the problem with my central air unit. He explained everything throughly and informed me of my choices. He ordered the part I needed and left to get it. Again he was punctual and returned in the time span he said he would. He put the part on and proceeded with the task in a matter of no time. He was excellent. Your company is blessed to have such an employee such as Keith. Trustworthy. Thank you for sending him."

"Ivan was very pleasant and observant of my home and protection from covid19"

"Timely arrival. Polite technician. Came back next day because air conditioners cement base needed to be releveled. Again, polite, helpful technician."

"Clear explanations provided by polite friendly technician."

"Only a portion of the problem has been fixed. After it stopped raining your company was supposed to be back to finish. I have not heard from anyone yet"

"Mike was very informative and thorough when he came to find the problem."

"Dont like outside only service"

"very customer orientated and able to answer all questions, great person"

"Polite, knowledgeable and well mannered."

"Service was as expected"

"Well. our service call required 2 visits. It was basically just to supply us with filters for our unit. We were told of an appointment day and a service agent called to say he was on his way. We waited in the living room (where we normally wait in the back end of the house) for several hours and he never showed up. My wife (who is in a wheelchair) happened to open the front door and noticed 2 filters sitting on the porch chair. Had one of us not looked, we probably would still be sitting in the livingroom waiting on the technician. For that we gave a rating of a 2. We then called the office because we had originally asked that they bring us several filters so we could change it ourselves next time. (By the way, we arent really sure how often we should change the filters, we just check it and when they are dirty, change them). but they didnt bring extras so the second trip was to bring us some extras. This time the service technician was polite, rang the door bell, showed us the filters were there but did not request to come in, which is ok given the pandemic. We gave him a 10. So it averages out to a 6."

"After completing service Mike explained everything and that the fan motor felt a little hotter than he thought it should."

"Very honest assessment"

"On time, professional, courteous, respectful of us and our property, friendly, knowledgeable, patient with questions, took appropriate COVID19 precautions"

"got us back up and running"

"I was overcharged for a filter and the tech recommended unnecessary repairs at inflated prices and an unnecessary system replacement. I have requested cancellation of my membership."

"Arrived early. Got it fixed."

"Tech was late, no notification from tech he was going to be late. Called number in email and was not provided another window when tech was coming. Tech felt more like a salesman trying to sell new system."

"Did a thorough job."

"He was very courteous and explained things clearly as I have a hearing problem"

"Technician was thorough and did not seem to rush through the process. He was restricted from coming in the house because of COVID concerns. He was aware of the history on my a/c unit and took extra care to clean the unit."

"This service procedure should never have happened in the first place. Daniel did a good job and I have air conditioning again, thank you. However, my air conditioner is only one and a half years old....and the capacitor failed. It turns out this was the only part of my new 16,000,00 dollar ac not covered by warranty....easy to see why....you installed a cheap Chinese made capacitor on my very expensive air conditioner.....Daniel replaced it with one far superior which was made in the USA and cost me $365.00. So I looked these up on the web and learned the Chinese one is sold wholesale to YOU for $50.00 while the USA made capacitor is $150.00 wholesale to YOU. I am extremely angry and upset about your lack of integrity for installing a lousy Chinese part on my expensive new air conditioner!!!!! Why would you not have installed a capacitor made in the USA which should last far far longer than the crappy lousy Chinese product. I am really sore and mad about this Mr. Neal Harris! I would even like to be compensated for your lack of professional honesty for installing such a cheap Chinese product in my Cadillac level air conditioner which only lasted 18 months. My previous air conditioner lasted from 2000 until about summer of 2017 when I replaced the capacitor in it: GEE WHIZ FOLKS THAT WAS 17 WHOLE YEARS WITH NO PROBLEM. So I upgrade to your fancy 2 phase Amana top-line unit and the d..n thing failed in only 18 stinking months. Will someone please call me and explain how this could possibly have happened on a top flight air conditioner? I am retired and live on a fixed income.and would very much appreciate receiving your remuneration of $365.00 to me, otherwise I will have no recourse but to notify the BBB and the Chamber of Commerce and put this out on the internet as well. So let me know your decision on this soon. Thank you. Steve Streufert."

"Michael did a good job with the expertise expected. He was polite and got the inspection of my ac finished in good time. He helped me remove and replace my furnace filter. I am 84 and trying to recoup from COvid-19, so I was very grateful for his help. Kudos Michael and NH"

"Wish the indoor check could have been performed to check equipment inside."

"Very respectful of social distancing and wearing face masks all the time"

"Very responsive"

"Friendly and timely"

"Tech was very prompt and did a nice job."

"Not please that maintenance of the A/C and Heating unit under the "no hassle" plan is not being performed. Only after I called to request the semi-annual service was told this service is on hold due to COVID and was told someone could drop off the filter but I would have to install on equipment that I have no clue. Very dissatisfied."

"Honest, knowledgeable and capable"

"Plumber completed both issues on one visit."

"Mr. Vohs was very respectful and professional."

"He did a through examination of our system"

"Quick accurate service"

"Seemed very knowledgeable about the equipment and what needed to be repaired"

"Well done. Professional"

"He did a very thorough job."

"We decided to go with another company... Thank you"

"He was OK but we had a price in mind & it did not match so we went with someone else"

"PROMPTED service"

"A very gentle young man and seemed to know what to do and did it well as far as I can tell."

"very good service per usual"

"At the time of visit, the tech was not able to identify the faucet troubling me, and know the cost of a full fix--although he took a photo to help with an ID search of it."

"The technician Michael Crow arrived early and immediately started the routine maintenance after explaining what he would be doing. Upon completion of his work he explained what he had done and showed me how I could periodically remove leaves from A/C housing. Very satisfied."

"on time, quick, thorough"

"Efficient, friendly"

"Houston was efficient, knowledgeable and courteous."

"Michael was thorough and efficient."

"Technician on time. He explained what he was doing and why."

"Did a good job"

"The first two guys came in, said we had a coolant leak but brought no equipment to test where the leak was but said it would cost $1,300.00 to fix. So, they sent out another technician with the device to test for leaks, he said it would cost $850.00 We called another company and it cost us $250.00 to get it fixed. The only problem was the air conditioner was dirty and needed cleaning which the technician that came in April should have done. Please cancel our service agreement and refund our money. We will never use Neal Harris Service again. Neal Harris used to be a company we could trust. We have done business with you for probably over 20 years."

"They were easy to schedule, came out, gave us an estimate for repair, just as requested. The maintenance work needed was costly so we declined based on cost, not on service."

"We were told service tech would call before arriving - no telephone call; he just showed up - does no one follow through on promised procedure anymore?!"

"Luis was very professional in his interaction with home owner. He was was very thorough in his work with diagnosing problem, and Luis presented options of repairs and upcoming decisions that would have to be made. Luis was very helpful in explaining details, and took time with homeowner. He also initiated contacting service representative ( Josh ) to schedule visit for replacement of entire furnace, etc"

"They put their all into their work..."

"quick response"

"Ryan was prompt, efficient, respected Covid 19 concerns, and fixed the issue effectively. We always welcome Ryan as our plumber!"

"friendly , came within time slot."

"Steve did a Great job"

"He involved us and consulted us in all that he did."

"They came on time, did a quick job, left. What is not to like?"

"He found out the problem quick."

"The young man showed up on time and went straight to work. Added refrigerant and problem fixed."

"Everyone involved was courteous and professional"

"came early in time slot, was friendly and efficient and addressed the one issue I raised"

"Great recommendations!"

"Service call was responded to in a timely manner. Mike was thorough and on time. The price wasnt exorbitant and the 169.00 was a reasonable amount for HVAC monitoring, especially when it took off the service call price and 15% off parts."

"Overall very pleased, however, I was surprised that I had to ask the installers to wear a mask in the house. Also, upon further inspection it appears that the pad was slightly scorched during the welding."

"Greg, David, and Paul did a good job. They explained modifications before making any changes from the proposed plan; and asked for our approval."

"Ivan was very professional, did the job and left in a timely manner."

"Joshua and Julian were excellent in all regards. These excellent professionals deserve a pay raise and a bonus."

"Quick, polite, efficient. Extra measures taken foe coronavirus."

"Apparently Logan had difficulty with my phone # on 07/06 about ordering the part for the AC. There were no problems with my phone, possibly called a wrong number since I do have an answering service. Would have been nice to have the office attempt to call me without me waiting around and me eventually calling for any information. Part to arrive on 07/08, but I had to call office on 07/09 to find out it was in and set up appt to have it installed. I think better communication especially when it is 90 plus outside and the AC is down. Not known if it is the responsibility of the tech or the office to watch for incoming parts to notify the customer. Otherwise both techs were great as all my experiences with Neal Harris in the past."

"These guys were great!"

"Very detailed"

"Everything was very good"

"Your service techs are usually great, others can use improvement"

"very well mannered and professional"

"The tech was friendly and knowledgeable. He had to order a part for my thermostat. He said someone would call me today. That didnt happen."

"The service was good. The service experts were informative, polite and capable."

"Chris was knowledgeable but seemed set on selling us a high efficiency system and didnt take pictures Or measurements of our current system."

"Efficient and amiable"

"Adam did a great job in checking out the equipment."

"Our air conditioner went out on the hottest day of the year thus far. The service technician came out and first said that the part needed to fix it would be $1300 and didnt know how long it would take to get in. Said it could be 2 weeks or a month. Then he started selling. Tried to convince us to replace the unit. A 3 ton unit. The total cost would Be over $18,000 to replace the unit...ONE UNIT but hey.....you can finance over the next 10 years and end up paying $32,000! Not only did we KNOW we were getting screwed, as soon as we declined the offer we promptly found a company that not only had the part, was at our house within an hour of your tech leaving, replaced the part, and charged us $384 and even pointed out that our unit has a few more good years on it. Not only will we not ever return to Neal Harris...we plan to tell anyone that will listen or read on social media about our experience. Your group should be embarrassed they even tried to screw a customer over like this."

"Michael worked diligently, in the heat, to turn up our air conditioners, that was much appreciate!"

"They did pretty good. on time. not as much info as before, though."

"Luis was very informative and courteous"

"Very efficient and wasted no time."

"We called due to no a/c in the shop. They came by and ONLY changed the filter and said they would come back to clean the condensor. WHY COME BACK< WHY NOT DO IT THEN! This is why we called. Waited a week and called you guys again. Not happy, especially being the hottest part of the year. There was no reason to not do it the 1st visit! AND they didnt tell anyone that is what they decided to do until the 2nd call for the same issue."

"Have used Neal Harris for all of our HVAC needs for many years. Very personable and always provide in-depth explanations for any needed parts and repairs."

"While I do understand that the current conditions dictate that you can not come inside to perform your regular level of service, the charge should be adjusted for the lesser level of service."

"It's not fixed yet."

"Problem not yet solved"

"Very professional and completely explained what the problem was with our AC."

"Ultimately the work was completed satisfactorily, but the process definitely could use improvement."

"Very professional and very polite and nice. Awesome service."

"Communication wasnt the best. Tech wasnt able to cut a new vent on day of install"

"Tech was very informative, honest, and polite."

"We paid for repair parts, ac still didn't work. Have to get new unit, Neal Harris did not refund full amount of work done that didn't solve problem."

"Kevin and Ron were very through and complete in the diagnosis and repair of the problem"

"It took 7 technicians to finally resolve our issue. The first two identified the problem (broken txv valve), then a third returned to replace it. After two days, the A/C stopped working. A fourth came and said the A/C just needed to be recharged after valve replacment. After two days, A/C stopped working again. A fifth technician returned and said that there might be a leak in the unit and that we might have to replace the entire system. I requested a supervisor. When he arrived, he determined that one of the valves wasn't connected properly, leading to a leak. Finally, the seventh technician came to repair the valve. I was displeased with all but the last two technicians."

"Fixed my problem"

"No problems encountered"

"Vernon took extra time to figure out a leak issue and solved the problem. It appeared the previous technician last year didn't take proper readings. Vernon did. He was terrific."

"He was very polite, thorough and quick in getting the job on my air conditioning unit ready for the summer's heat."

"Service was fine but it bothered me that he had his mask off even though I wore one for the service visit."

"Did not explain that capacitor was not working and that therefore cool air was not coming into the house. Got a 2nd opinion and replaced capacitor."

"Technician was very good, polite and on time. Service was excellent. Prices are too high! $203 for a $30 filter is far too high!"

"Logan was wonderful!!....can't thank you guys enough for coming out on a hot, Sunday afternoon! And he fixed it in no time! You guys are just the best in the business!....always have been, always will be!....Been using you for over 30+years!"

"knowledgable"

"Eduardo was very professional."

"The person who scheduled the appointment said we would get a free furnace filter and we did not. The technician also recommended adding a surge protector to our HVAC system which your company installed. I'm trying to figure out why this wasn't added when your company installed the original HVAC system. I'd like to have one but it struck me as odd that the technician said it was recommended for such a high end setup but I wasn't given the option at install time."

"Promptly got to us & resolved problem quickly"

"On time, courteous, and communicative"

"diagnosed the problem and fixed it!"

"The guys did a great job! Punctual and worked hard to get everything done."

"Mike and Ryan did a great job."

"All was done quickly and professionally and our service tech was polite and congenial."

"Great explanations. Extremely efficient."

"Service Tech (Michael) was very good. However the Customer Service Rep did not tell me this was a contactless appointment. I was not pleased when the tech told me he could not come in to my house to service the indoor equipment. I feel like I didn't get what I paid for with the Service Contract I have. I understand that with the pandemic situation why you don't want techs to come in. But you should tell customers that, and you should refund at least half of what I paid since I didn't get all of the service I was promised. Or you should do the service call over again when things are back to normal, at no cost to me. Again, your reps should be telling people that the technician will not come in to the house to service equipment. Thanks for listening."

"Very Professional. Excellent job checking unit"

"Fast, courteous, explained it well, but expensive."

"Consultant did not follow up with written estimate as promised. Made several attempts with no success."

"On time and service completed in a timely manor"

"Dakota did a good job explaining our a/c condition."

"Thorough service"

"I dont want to give this a number. Im beyond irritated that I have had your technicians to my house over and over to fix the NEW system installed by you. They all ask the same question when they get here...who installed this?!?! You did. It has required service, repair, even replacement all in just three years. I dont feel like I can switch companies because its still not right. I cant believe this system already failed and cost me another $2500. Im regretting forever my decision to have you install these in my house."

"Houston was very knowledgeable with our problem and worked very hard to fix it, especially since he had to make quite a few trips to his truck in the rain."

"HUSTON SOLVED THE PROBLEM I HAD WITH AIR CONDITIONER"

"Did a great job installing the unit. Cleaned up everything. Jason went over the unit with us and helped set up thermostat."

"Mike was very good at performing our servicing of the AC system. He also wore a mask when entering the house which we appreciated."

"Helped an old technicality challenged man like I am understand something about our new AC"

"Ivan was courteous, professional and very thorough."

"The first tech found the problem then checked to verify the part was under warranty. The Installing tech was polite and worked steadily to be sure the part was installed properly."

"Keith was punctual, friendly and professional. The CAC has run well since his repair. Unfortunately we were double billed for the charge of $99, and will have to request a $99 refund."

"Answered questions & explained A/C very well."

"My mother returned from rehab after a hip fracture and we needed a toilet replaced for handicapped persons. Neal Harris was able to install next day."

"Technician whom arrived was very professional and courteous."

"Service Tech after checking system identified and showed the areas of concern and explain what was happening because of it and the possible corrective action for this.Was very professional in his appearance and the way he conducted the service call."

"all sales, no help, not honest"

"Quick turnaround - Byron was very responsive. I had a visit within 15 hours of my A/C unit going out and a quote while I was with him during the visit. He provided multiple options and solutions for our system and had revised quotes within minutes of my request. He answered his phone when I called and was proactive in communicating. He followed up immediately every time."

"great Tec very knowledgable,polite,respecful"

"They responded during a heat wave and got us through the worst. Then the installation was very smooth and Professional."

"The Installation Crew were very professional, kept me advised and answered all my questions"

"very professional"

"Michael did an excellent service. He informed me of a leak in my system that I would have been unaware of. He was prompt and courteous"

"Very satisfied with installation. Very dissatisfied with service scheduling"

"When contacted Chris helped improve the response time for our AC outage."

"2 service calls was made for the same problem. First tech did nothing tech #2 did fix the problem But home owner recorded the noise it was making."

"Wore a mask. Provided info but not pushy"

"Steve was great. Very Friendly and great service for our situation."

"Your tech said we needed $2500 worth of repairs, but the unit is old we should really replace the whole hvac with a 10 year Neil Harris service. I ask 5 times if there was anyway to get the air on today are even this week. The answer was no, but a sales rep can contact you tomorrow. Instead I called another AC repair and had up and running for $250. PS. My air is really nice and cold. It is a good thing I didnt listen to the Neil Harris rep."

"Vernon was very courteous and professional during the service"

"Daniel the tech found the issue quickly, fixed it and off he was. It was simply a clogged line but he took care of it just the same."

"I have a cool house now."

"I had to set up a separate service call for another week for the current unit evaluation. The scheduled meeting was not very productive and I was sent a quote by email separately."

"Efficient, conscientious"

"technicians were respectful, but the prices are way too expensive and will not be using them again. $302 for just a leak search is ridiculous along with the cost for new units."

"We have been customers for years, your technicians are usually great, this time the sales rep. was the problem, not at all comfortable with her, she asked personal questions and was a bit aggressive about selling your products and services, I don't like this, began looking elsewhere for services.."

"Michael Crow was very thorough & knowledgeable performing my yearly a/c maintenance"

"Techs are always on time, polite, friendly and professional."

"Installed product is not what we were sold. Called to let you know. Salesman called last Monday at 6 pm and said he would call back next day. Still waiting."

"The technician was not very friendly. Mostly I gave this rating because he did not wear a mask or anything to protect my family from Covid. I thought I remembered and email stating protections were in place. Apparently not. Had I known that, I wouldn't have made an appointment."

"He created a problem that didn't exist (and, in fact, my dad had fixed 2 weeks prior) without even asking, or talking to me about it first, before he acted. My dad had to come back over and fix what he had already fixed 2 weeks prior-AGAIN!! Infuriating. I didn't even need him to undo what my dad had fixed. I didn't even mention anything about it! All of the sudden he was just holding the drain hose in his hand, and then went out to his truck to get a part to replace it with. IT DIDN'T NEED TO BE REPLACED! After, he left was when I noticed it was leaking!!! In addition, he wasn't very personable, nor did I think he did a very good job on what he came to fix--which was rewrapping the pipe with insulation, near where it goes in to the furnace."

"No mention of whether filter was involved, changed, didn't receive receipt for payment."

"Working with Chris and the team has been good. I am purely dissatisfied by the fact that we still do not have AC in the house. The technician ordered the wrong part for the blower on the install and we are still without AC and TBD when the part will be in. We have a big party today and family in town and none of them are going to be comfortable upstairs (all bedrooms upstairs). Chris was nice enough to bring 2 portable AC units, but thats not enough. My daughters room is miserably hot and I am embarrassed with our family in town. I would like to be refunded or given a credit for the inconvenience this has caused my family."

"The service man looked at our system and said that we would be contacted by a supervisor. That has not happened. We have zoning issues that need resolved."

"Ian was courteous and efficient. He wore his mask and maintained social distance and did not touch indoor surfaces. This was a no contact service so I only allowed him access to the outside portion of the air conditioning system."

"Technician did a thorough check."

"Thorough, neat, efficient."

"Did a very thorough job."

"My air conditioner stopped working before the end of the day. Luckily, I still had Logan's phone number and he came and got it working again. He gets an A+++!"

"technician was knowledgeable and did a good job"

"Excellent workmenship."

"Everything was great except the length of time it took between the diagnosis call and the repair call. Wait times for Neal Harris service are always long. A service plan does not seem to raise call priority."

"Water heater was repaired with zero drama. No longer leaking. Thanks!"