Neal Harris Service Experts Heating, Air Conditioning & Plumbing Reviews

"He gave me the info I needed and was so polite and professional. I hope to get the work done when I can. Money is a tough thing at this time. i am patient for now."

"Great young man,NO up sale pressure as there is from some."

"Chris is an extremely professional and skilled technician."

"Tech was very thorough in his inspection, but the entire visit felt like a sales pitch for other services like attic insulation, a new system, etc. All I need is a routine service check up. Also, there were two loose bolts, and I was charged over $100 to tighten them. THAT'S RIDICULOUS. And that's the Plus member price!! I will not be renewing my plan for this very reason. Getting overcharged and nickle and dimed when I'm a loyal customer is unnecessary. There are may no-pressure options out there."

"Chris knows his business and is knowledgeable and experienced. Please schedule him for my routine maintenance to follow up on the work he completed.Maintenence is Nov 1 between 8-10 am. thank you"

"Wonderful technician who explained the process of checking out the furnace."

"He was very courteous, explained what he was doing and took time to do it right."

"The guy was nice and professional. He did his job promptly and left."

"Justin was extremely helpful, courteous, and professional. He even allowed me to watch and learn while he was working, answering all my questions along the way, without getting nervous or annoyed. I learned more from him on this service call then all the previous maintenance calls I have had from various companies around town over the last sixteen years."

"They installed everything except the thermostat that they ran into some issue with , but said they'll be back at a later date to address it. They were polite and answered the questions I had after they gave a run down on the system."

"Dakota was very thorough and professional."

"Technician stayed around 1.5 times as long as other people doing the same job I have had over the years. He recommended over $1000 of bogus items I did not need which had nothing to do with my furnace maintenance appointment; he was also rude."

"Because he was talking on his telephone the whole time he was working on the furnace, asking somebody what they were going to be doing tonight and telling them he was going to work on something for somebody for nothing. Also I don't think he cleaned blower assembly in place as stated on work sheet, also he did not fill out the work sheets that are by the furnace that the other tecks have filled out and dated."

"because"

"Through and polite"

"Great service and excellent scheduling--well done."

"Nice guy. Fast. Knew what he was doing to stop the gas leak."

"Good Service"

"Didn't have copy of previous visit"

"Service rep hooked up the humidifier which hadn't been done earlier when replaced. He did a good job and went over the report with me. Very satisfied."

"Zach was amazing! Truly cares about the customer and went above and beyond to make sure that after 3 days of being on a "work me in" schedule, he got the correct parts here and he made it his personal mission to get my furnace working. Had it not been for Zach's efforts, I may have gone elsewhere."

"Thorough & personable"

"Service Expert was thorough and provided answers to my questions. While the agent was a 10, your cost are too high!"

"friendly, knowledgeable timely"

"Luis was very professional, courteous and knowledgeable about the work he performed. He informed me of everything he doing and why that was important. Send Luis when I schedule my next service appointment."

"Mike was very friendly and polite. He was very efficient with his work"

"Very thorough in his process and worked diligently to diagnose my problem (which was complicated). Justin is a super employee."

"Very thorough explanation of installation and updated along the way as far as their process was concerned."

"Analyzed the problem"

"I'm sure the tech knew what he was doing but I was very put off by him from the beginning. He started by wanting to see the attic. 1st time a tech ever asked to see it. Doesn't have anything to do with servicing my furnace. It went down hill from there."

"couldn't do work because of time limits - rescheduled"

"friendly and careful and complete"

"A routine service call."

"Service Rep came on time and was very complete in his explanation of all the tests he ran."

"Tech was pleasant and answered all questions"

"Technician was courteous and knowledgeable."

"Explained what was found during general maintenance. Repaired the problem promtly."

"Fred didn't have a needed part with him, but hustled to track it down and go get it immediately"

"Courteous, knowledgeable, and took time to show us controls."

"I requested service on both ac and furnace. Tech only had time for furnace and declined service on AC. Also the feedback tech left was in HVAC jargon. Seems as though HVAC is ok but not sure."

"Dalton found the problem of a piece of cardboard blocking the connection. I would have never figured it out."

"The technician was very courteous and helpful. He was here to do the furnace check up and he explained what he was going to do and afterwards he explained what he determined/found and what he did."

"Arrived on time; pleasant; went right to work checking the furnace came back to 1st floor said no need to change filter as one in use is clean as it was changed in the spring and wasn't used much due to furnace no running during summer. Said all is well with furnace; had me sign paperwork and gave me copy all and all good experience"

"I would recommend specifically Frank Camren to everyone. His honesty and integrity far exceeded any service provider I have worked with in the past. Quite a pleasant personality and explained everything in detail even though he really didn't need to. For questions three and four I only rated a ten because of the quality of service received from Mr. Camren."

"Logan was professional and honest. My problem was real minor. Logan fixed it right away and did not over charge me. He could have; and I wouldn't have known the difference. I appreciate his honesty."

"I am tired of technician always trying to sell new equipment and services. Just come out and tune up my ac and furnace when its time and stop with the sales pitches."

"He was very knowledgeable"

"Technician arrived within the promised time frame. He was thorough in the project. Explained the steps he was taking and helped to understand how we can use/maintain our new humidifier."

"Luis was confident, very courteous, appeared professional and performed his work as expected."

"Michael was very thorough and attentive to his work. The last techs to visit my home were disappointing to say the least. Michael restored my faith in your company and I'm more likely to re-up my maintenance plan with you after his professional service."

"They broke a part of my furnace but came back the next day and fixed it.He said he would be back before noon but didn't get here until after 3:00. Ya make a person burn up a whole day waiting. Ya need to hire more people, year round."

"Level of service, attention to detail."

"My appointment was between 2 to 4 pm. I made this appointment 3 month ago when service man came for air conditioning service. Technician showed to after 6 PM. Neal Harris called me inform that may be little bit later than 4 pm. I was waiting till 5 PM and called. The person answered you are next. The technician showed up after 6 :30 PM I a Made"

"Serviceman was on time, polite and did his work efficiently."

"Technician explained things well but was an hour late without an apology or call to explain"

"The two service Techs were very knowlegable and informative. They took the time to make sure everything was done to perfection, and no short cuts were taken. Actually worked on our units as if they were their very own. They were very polite and deicated to their job at hand, in which became very difficult at times. Very impressed with both gentlemens' work ethic."

"Thorough, patient, polite, helpful in answering our questions."

"As far as I know, he did a good job cleaning and adjusting the furnace. But then I don't know what he really did, just what he told me he did. Most of his interaction with me was to try to sell me on a new unit from "people he would get me in touch with". Did not appreciate that"

"Outstanding and personable tech, knew his business and my equipment very well. Happy to explain everything he was doing. Hang on to this guy! But all my Neal Harris techs have been outstanding. That's why I keep paying the BIG BUCKS for this service!"

"Prompt arrival. Clear explanation. Service completed in one visit."

"Very courteous and completely informative."

"Technician wouldn't take my "cash" payment."

"Service was fine. I liked the technician and the sales rep"

"seemed we received an honest assessment"

"Technician was great. Thanks for good service."

"Made sure an unexpected problem with flue pipe got resolved ASAP by calling in a plumber. Curtious, through, professional."

"courteous and complete"

"Technician was scheduled between 10 and 12 and did not arrive until after one PM"

"The scheduler who called me was awesome, very professional and pleasant. And Mike F was the technician who provided the service at my house and promptly replaced my Disposal. He was great to have here and knew exactly what he was doing and did it fast and really well. Great service experience!"

"Courteous Professional"

"Michael was very helpful and courteous."

"Sam was friendly and explained some things about furnaces to me. He was polite and knowledgeable."

"Second visit in a row that technician was late or didn't show. Called 40 minutes after tech was supposed to be there. I talked with Amy. She was very rude. I had to practically beg her to contact dispatcher to find out what time tech would be there. Last contract maintenance call. No one showed at all and when I called I was told the next appointment was two weeks out. Had to haggle, negotiate with supervisor to get a quicker appointment. I'm considering not renewing my service contract and changing companies"

"My Mom let him in. She said he was pleasant."

"I think its great service"

"Ivan was courteous and knowledgeable."

"He was a very communicative person. He let me know what he is doing. Very professional."

"Technitions were very professional, they covered my floors with tarps and also put plastic over their shoes. They took time and explained different things to me. I am not able to go in the basement due to surgery, so they took pictures of the new system and explained everything to me. Very much appreciated!!!"

"Thoroughly pleased with all the explanations of his work"

"Michael explain everything of what his concerns were and what he did to tweak the unit. And you also gave a few suggestions for my wife to check out in LA. He was very enjoyable. He made it easy to sign up for my next year's maintenance plan."

"Dakota was very nice and professional. He was thorough in his explanations regarding my system."

"Technician was courteous, thorough and professional. He set a very high bar and I will ask for him on any future needs. Please inform his superiors of how pleased I was with his performance."

"I trust your company and your technicians"

"The tech was courteous. I don't think he checked the filter system well, he noticed it was off, but did not turn it on or check to see why it was not on."

"Lack of confidence I. Tech. Started out saying g he was here for A/C. Next he said dehumidifier pad looked new.. then suggested a service plan for humidifier to replace pad. Nice guy, hope he wS just nervous."

"Ivan was efficient and explained all his findings."

"Excellent, quick service. Critically, they found a gas leak immediately and fixed it. Remembered to prepare the air ducts for winter."

"Prompt arrival and excelliant service"

"Ivan was very polite, efficient, right on time and suggested a few things that needed to be done to my older furnace. He was terrific!"

"The technician was on time and friendly."

"He did a very thorough job"

"Tech was very Knowledgeable and check all items and explained the check up very good."

"three man team was very knowledgeable and understanding of our situation as 84 year olds.."

"Because he went beyond a simple yes or no answer. He also verified I understood what he said .he also check if there was something else I would like to say or ask for ."

"Dalton was persistent in correcting the issue."

"Very nice, accomodating young man. Pleasant personality and knew what he was doing."

"Our serviceman Cliff (I think) was very professional and courteous."

"Knowledgeable and informative"

"Courteous, well informed"

"Austin was very thorough and patient when explaining the purchase options and our related questions."

"MIke was great-very detail oriented"

"Technician was very friendly and knowledgeable and explained everything."

"Fast Service"

"Good service, professionalism and friendly technician."

"Ivan explained about the solution repairs and was easy to understand on our part,"

"I received a reminder call and a call when the technician was on the way. Cliff arrived within the time window and was very efficient and friendly."

"MIKE provided an outstanding service operation. He was well informed concerning both units that we have and explained each step he was taking, and the changes he made. Very informative!"

"The technician was very professional and did everything he should."

"Jeffery!! He is the BEST and only technician I will ever use. He is the SOLE reason I use Your company"

"Jeffrey does a fantastic jobevery time! They occasionally send someone else, and they are okay, but Jeffrey is the best!"

"Timely service, valuable advise, technical knowledge, outstanding customer service"

"Very helpful and solved the problem quickly."

"Michael was very through & answered my questions."

"Technician was very through and quite. Explained what he was going to do. Did it, then explained what he found."

"Luis was friendly and professional."

"Cliff was very professional, pleasant and answered all my questions."

"Luis seemed very knowledgeable and professional. Helped me to understand what I needed to replace a few parts. It seems to be working well."

"Dakoda was knowledgeable, and answered our questions. He seemed to us to take too long to go through his check list because he reset our thermostat from 72 degrees farenheit to 82. The house was at 80 for about 30 min. before he reset the thermostat back to 72, which put a significant load on the heat pump to get the inside temperature back down to 72. We don't remember any previous fall tuneup heating the house heated up to either 80 or for that long before. To say the least it wasn't a very comfortable experience."

"The technician was friendly, interactive and punctual."

"He was excellent."

"Thorough and Professional"

"Daniel was professional and explained the filters situation to our furnace not needing new one and that the furnace was in excellent working condition"

"Professional services"

"My thermostat was not reset to the settings I had before the service."

"ON TIME AND WAS VERY HELPFUL"

"Ivan, the technician, was polite, efficient, and carefully explained what he had done and what he recommended. But he was not pushy about what I should do."

"Efficient, thorough and explained everything concisely."

"Your company was available to provide service after hours on a weekend, quickly identifying the problem and having parts on hand."

"Polite and explained everything to me"

"I like the customer service that I always receive."

"Eduardo was very professional and very helpful-he explained everything he was doing and gave recommendations of what I may need in the future. Great Job!"

"Tech was timely, seemed to know systems and was curtious."

"courteous, on-time, professional."

"Technician was very knowledgeable providing answers to my questions. Also extremely helpful, in suggestions for better performance of systems."

"1) Tech did nit have the correct humidifier pad with him-he had to go get one. You installed the humidifier in 10/18 - why didn't he have the right part with him? 2) Tech told us that we would have to pay to replace the humidifier solenoid - he did not know the the entire system was installed by your company less than one year ago - still under warranty. 3) I called your office and verified that the part should be under warranty. The individual on the phone then said "the technician should know this" Obviously he did not.She then asked in a dismissive tone "what do you want me to about it? go talk to the technician" 4) Tech overheated the system, when trying to check for CO, and it shut down.He did know why the system shutdown it took phone calls and at least 30 more minutes to get the system cool enough to restart. 5) While running the furnace the temp on the first floor hit 85 degrees (it was in the 90s outside). The tech was in the basement putting his tools away and cleaning up while the heat continued to blow into the house. He only stopped his tidying up and went upstairs to turn off the heat and turn on the AC when my wife went to the basement and told him to "turn the AC on!" 6) it took several hours and I am sure many $$ to lower the temperature in the house to the normal 72 degrees."

"Fast, efficient and friendly!"

"quality of work"

"on time, very polite, went through tune up particulars"

"All technicians were very friendly, knowledgeable and helpful when I asked questions. They were courteous and polite."

"The replacement filter cost $88, when we were told previously it would be about $70."

"Zach went above and beyond everything he needed to do to make sure my furnace/ home is ready for the colder months."

"Courteous and conscientious individual."

"Jeffrey explained each issue that he found. He also did something no other tech has done when he went into the attic to check the flue"

"Ivan was courteous, knowledgeable and informative"

"Tech very thorough and knowledgeable."

"very professional.friendly.answered questions"

"Service was provided the same day I called. Technician was friendly, knowledgeable and efficient."

"Very professional job"

"Called in advance as promised and explained what he was doing"

"This was a follow up to bring filters. My responses to this survey were from last week when a technician came out to change the filter. I was not here at home when the technician came out to change filter. My wife was, but my wife is also in a wheelchair so getting to the area where the unit is , is difficult for her so I dont believe she was able to see what was happening. I arrived home to find the floor covered in drywall and 3 screws laying on the ground where I could have stepped on them as the unit is located in the hallway going into the bathroom. My cats couldve also gotten ahold of them and possibly swallowed them. I also noticed that he had scraped the wall paper on the wall and some how bumped into the corner wall and broke the trim piece. Also when the unit was installed, there was a square piece of drywall that had 4 screw locations, 2 at the top, 2 at the bottom. The trim piece covered about an inch of the top of the unit, sort of a facade cover. The didnt replace the cover correctly. He put the drywall piece at the top above the unit and then drilled one screw into the trim at the ceiling line. The piece that used to sit flush with the wall, now sits on top of the unit and angled out about an inch or so. For all of this, i feel I am being very generous with the 3 rating. Overall, I am still pleased with Neil Harris but the technicians need to be a little more focused and professional on simple service "replace the filter" calls. This was the very 1st time they had been out since installing the unit so I didnt expect to have problems the very first time out. I hope it improves."

"It was a very difficult job. And Mike was determined and did a great job resolving our issue"

"Jeffrey was very thorough, checking everything that could possibly be causing the odor we were detecting. A couple of times my wife said she could smell it in an area he had checked, he checked it again."

"AC/furnace check done efficiently"

"Zach explained his findings, was friendly & repectful of my home"

"Good, timely service. Reasonable value."

"Competent and personable technician!"

"The guy came up and told me the furnace wasnt working. I asked if he checked the pilot light he said no. Of course it was the pilot light. Are you kidding me???"

"My first appt. to quote the project, no one showed up. When I was finally able to get a quote, the plumber sent out to do the work did a great job."

"The intermittent problem occurred when the tech wiggled the wiring to the transformer. The tech continuously verified the condition then replaced the defective transformer."

"Your people are always great, thank you!"

"Service request was responded to quickly. Technician was thorough, diagnosed the issue and clear about my options."

"I do believe that television and the Internet are changing the way foreign policy makers are pressured by public opinion. Now more than ever the public is able to access content more easily and make their voices heard. As a top foreign policy maker I guess the biggest thing I would try to do to ease public opinion swaying policies is to be more open and transparent. Do not allow the media and bloggers to take your plans out of context and use that against you."

"Courteous informative"

"Both staff members were personable and informed."

"excellent service and on time"

"He was polite, quick and efficient."

"They explained the various parts and workings of the furnace nicely to me as I have not had this concern until now, also details to assure satisfactory service in the coming months."

"fixed problem"

"The technician knew what he was doing"

"We had a tune-up which resulted in a clog that leaked water all over the floor. Had to pay a service call fee to have this fixed when it should have been fixed during tune up. Also had to pay $112 to clear the drain and $50 for a new drain (which literally costs less than $5)."

"Quickly done. Explained everything."

"Very polite, did a fine job."

"Luis Marquez was very knowledgeable, professional and courteous. His attention to detail was apparent. The respectful way he moved about the property while checking with us regularly was impressive."

"Job done well"

"Ivan suggested duct cleaning. We had them cleaned by duct doctors 2 months ago. This concerned me that the ducts may have been improperly cleaned. Ivan also said I need a filter. The filer was a week old, but I changed it based on his recommendation. Inspecting the filter afterwards it was still usable."

"The appointment was on time and completed in a timely fashion."

"The technician addressed the problem, but our dissatisfaction is with our purchase 7 years ago and all of the issues weve had with our HVAC system during that time. Yes, the units save us in utility bills, but what weve saved with the gas/electric company weve more than spent with you in repair costs, our time, inconvenience and unreliability of the units. A brief list: 1. Coolant leaked for first 4 yrs, replaced yearly by you all, but the unit had to stop cooling for us before we called 2. Ultimately thought you fixed the issue by replacing A coil 2 yrs ago, until coolant had to be replaced this year again another $400+ bill. 3. Humidifier you installed hasnt worked in 3 yrs. Your tech will fix it for...you guessed it...about $400 4. Zone system you designed and installed to solve the initial issues hasnt; front of house is still 85+ degrees in summer while back & lower level is like a meat locker. One of you techs told me, during a call, that is as good as itll get, so another $1500 wasted on that piece. See the pattern? All we wanted was a reliable system that kept our home comfortable in the summer and winter. What we got was a money pit of a system and a relationship with a company that values profits above keeping your word and delivering to your customer what they committed to delivering. By the way, our $413 bill this time was for a less than a dollar part that your tech that checked the system a month an a half prior either should have caught or broke themselves...yes we checked. Please contact us. Wed be happy to discuss how to resolve the issue & finally get us what we thought we had purchased, for a premium price, at the outset."

"Technician was friendly and on-time. His work seemed thorough. Didn't appreciate the "up-sell" at the end."

"He was quick to solve the answer to my questions"

"It was timely and technician explained everything to my satisfaction. Very courteous and informative. Would love to have this technician for all my service calls in the future."

"Prompt, curteous, thorough, explained what he did."

"Still have the same problem. Bought the year maintenance plan but they did not clean the filter lining the A/C units. I had them check my unit in May and these guys came back back with all these problems and heavy on the upsale of a new ($12000) that I really do not need! Plus they did not do some of the service that was needed like replace the vent tubing. Very disappointed that they took up so much of my time trying to sell me a new system. I am stuck with the maintenance program for the year but not sure it is really worth it if they do not even clean or change filters!!!! Most likely will not recommend."

"Every aspect of the appointment and service went really smooth."

"Provided good explanations on optional services"

"Man was pleasant and patient.Took time to explain what he was doing. The man with him was very nice too. Felt safe and respected."

"The only thing that bothered me was that the technician recommended things that I did not need when he found there was nothing wrong with the 4 units he checked. I am sure he is instructed to do so....."

"Good service"

"Most things are fine. The problem I have is with the pricing for items like a new humidifier canister (75 from Amazon, 328 from you) and uv bulb (sales person quoted 200 when unit was purchased, but your guy wrote down 900 on quote). That seems excessive in both cases and clearly off base on the bulb."

"Guys we're very friendly and did their job."

"Your people New exactly what they needed to do to our furnace, they were very polite and answered all of our questions."

"the two guys were awesome!"

"polite and professional actitude"

"He was friendly and efficient and fast."

"Was my first plumbing job needed through Neal Harris. Was able to schedule my appointment soon and at a time that worked for me! Ryan had a little trouble getting a bad part off my faucet, but he kept trying until successful. Thanks!"

"During my second yearly, check out! Technician discovered that the A-coil had a leak. The tech informed me that Lennox had a recall on them. He got the unit to cool temporarily and that the coil would be replace at no cost except for the labor $1,200.00 two men 4 hours. The service was scheduled tech showed up (1), with not all the parts and tools required on truck. Tech made three maybe 4 trips to Home Depot for materials and tools. Unit installed and discovered that this unit also was leaking also. He offered to repair it; I declined and requested that another new unit needed to be installed. Nine (9) hours later he got the unit he brought to cool, it lasted about 4 days and I had to call for service Thursday evening, after some long and I think unnecessary conversation he came to the house and found the thermostat was bad installed a temporary cooling only thermostat, the unit quit cooling a day later. On Saturday after two weeks, the new unit was brought out and installed in a timely and professional manner without any issues (21/2) hours including a new replacement thermostat; Thank you Daniel #615 I anticipated I would hear from the management at the head office, but has not happened. I have been long-term customer with Neal Harris and am surprised no response. In October, I am to re-new my protection contract; I am questioning this"

"Very pleasant, knowledgeable, and efficient worker"

"The technician noted that we had a drainage line that needed repair. I asked him how much it would cost. He thought for a moment and then I think about $100. I stated that amount seemed like a lot for what work was proposed. He then mentioned that there were set prices and he couldn't change the price much but that he could charge us about half the initial amount because we only needed about half of the amount of tubing. I was confused on why he stated there were set charges, but seemed uncertain about the initial charge and then offered a lower charge when questioned. I also mentioned that there was a problem with our duct work that made it difficult to take the filter out and put another filter in. He stated he would let someone at Neal Harris know but we haven't heard anything from Neal Harris about this."

"was disappointed the a/c was not checked"

"We have had a contract with you for 5 years minimum. Todays technician told us there is a wrong part and piece of tape in the flue that could let CO escape during the heating season. Why has this not been noticed before? Not happy; cost of fix $450."

"Everything went well. Daniel answered all questions and completed his work in a timely fashion."

"Professional and thorough."

"Service was performed as promised."

"He was very nice and went right to work .Explained to my husband what he was doing."

"The Men were very knowledgeable and professional"

"quick to get here and fix the problem"

"He got the Ac fixed"

"There was a misunderstanding between me and Service Experts re which service I was to receive. Zach understood just furnace and I was expecting both furnace and A/C. He called SE to clarify and told me just furnace. He did not offer any suggestions re satisfying what I was wanting. This was resolved after I called into SE and Amy helped me. Then I got both furnace and A/C serviced."

"Clint came on time and was efficient."

"I trusted the technician to do the annual maintenance on my furnace."

"MY service technician was fantastic. He was very quick and honed in on the issue immediately."

"Very good tech High knowledge"

"Mike discovered melted part."

"polite courteous informative"

"They were timely and the technician explained everything he was doing."

"courteous and polite"

"Technician went the extra mile"

"Josh (A/C tech) arrived during the allotted time between 8-10am. I did not know that the furnace tech was going to arrive later until Josh informed me over the phone before his arrival."

"Ryan understood exactly what we needed, and delivered!"

"Neal Harris Expert was very professional. Did what he came to do, very quiet, courteous, and clean."

"Technician was scheduled, confirmed, showed up on time, communicated needs, obtained a part, explained things well, and left."

"The tech is unfriendly. He's been over once before and it was the same then. I also don't understand why I was charged a service fee if I have an ultimate protection plan (according to the renewal email), which states free repairs. All he did was blow out a clog from the drip tube."

"Daniel was very personable and explained things fairly well. However, it was necessary to call to request a service call 3 days later because he failed to reconnect the outside unit and make sure it was running after he cleaned it."

"Sales person gave us a good deal and he kept his promises. Technical guys did good job installing everything."

"Technician took time to explain all the issues found and concerns regarding my air conditioning service which was very informative. Thanks so much!!"

"Two very polite and well-spoken young men - I believe Sam was the name of the installer who had joined Zachery. They were efficient, seeming to be very thorough."

"Tech did well"

"Kevin was VERY personable, enjoyable to speak with, and he was VERY KNOWLEDGEABLE."

"Very conscientious."

"Justin is honest and professional"

"I was provided solution options and reasons on options. When the decision was made the resulting installation was quickly and well done."

"Zachary called before arriving and was courteous and did a thorough job"

"Technician knew to call for assistance when our hvac system developed a problem and he couldnt diagnosis the cause"

"Professional, courteous"

"Our thanks go to Corey Heintz (who orignially sold us the system a yearago for idenfitying a problem with the termostat recently installed that led to over a week where our system was not working properly. Corey arranging for Dalton to install a new thermostat and optimize the setup of the system. The system is now working very well. Dalton clearly has an excellent understanding of the system and was very proficient in his work."

"young man was very thorough and nice and professional"

"Mike was very professional and courteous. He explained a lot of what he did and why."

"Tech was informative,helpful and explained everything in terms I as a senior could understand."

"Early arrival and didnt waste my time!"

"He was very thorough, even to pulling vines away from the outside unit"

"On time, called ahead, finished in a timely manner, thorough, courteous"

"Always get great service."

"your team did a great job reviewing / answering our concerns."

"Fred was very thorough and kept me informed of what he was doing."

"Justin is Mr Wonderful ! He is professional, knowledgeable and very personable."

"Not intrusive"

"Michael, was friendly, knowledgeable and professional."

"We were able to get a quick appointment. Our technician diagnosed the probably promptly and solved it quickly."

"kind, considerate, easy going, not rushing around.. Explained everything he was doing and why. Want this person each time I need repairs or service."

"I felt like the guy was new, wasn't trained properly, and was trying to sell me on stuff I didn't need"

"The tech was very thorough and pleasant. More so than previous techs"

"Very efficient, very polite, very knowledgeable. Found the problem quickly & repaired."

"All the people we worked with were professional and helped us timely and efficiently. Sean, and his team, were able to install quickly and get our new system cooling. We really appreciate their kindness, efforts, and consideration."

"All people we talked to were very professional and responded to our needs quickly."

"Luis was actually early which worked well. He was polite, efficient, and courteous."

"I would have provided a 10. However, they left one of the thermostats set at 66 degrees instead of the settings we had it at. Since I don't know how to set it and my husband was out of town, I spent a very cold night in my bedroom."

"Tech was on time, courteous, professional and knowledgeable."

"Josh was a very kind and knowledgeable young man. He completed the inspection in in no time at all. Josh is an asset to Neal Harris. Thanks for the Great job Josh."

"Did his job efficiently."

"explaining why he was doing things"

"Prompt and professional service."

"tech very thorough, courteous, we were impressed with his professionalism"

"Due to situation Mitzi was very responsive to the timing on which we had to resolve the broken down old system Sean was a professional all the way with determination to get the job done under hot outdoor weather and trying situation."

"First of all, we had already had our system serviced and the guy knew it but he proceeded to service the system anyway. I'm not so upset about that part, as he didn't bother to put the cover on properly for the condensing unit and then an animal got inside and was hiding in there. My dog tore the cover apart to get to the chipmunk. So there was insulation all over the yard and water got inside on the electrical parts. Luckly, nothing was harmed but if I have to pay $125 dollars for some one to look at my appliance they should have put it back together properly. The other thing was the guy quoted my mom $18,000 dollars for a new unit and service plan. WTF! Really? What kind of service plan is that? Get out of here with that! I won't use you again."

"Josh was thorough, professional, and pleasant."

"The basement sewer pipe was rusted and water would not drain. He removed the rust and it seems to be draining properly."

"A technician (I think his name is Fred) came here to do a routine checkup of my A/C on 8-19-19. He told me everything was AOK! After he left, the house started getting hotter and hotter. I called Neal Harris and they sent Chris here that night. He said he fixed it, but it would cost me $176. I protested that and he was going to leave that issue to management. That night the house never cooled below 83 degrees Fahrenheit. I called Neal Harris in the morning on 8-20-19. Chris came back here. He spent about 1 1/2 hours outside working on the unit. Then he said I needed a new compressor. He said it might take a few days to get one. Then two guys came here that afternoon. They checked it out and said it was just that two wires were hooked up incorrectly! The A/C has been working ok since then."

"Tech was very rude upon first introduction. My AC unit was working and after the tech took apart my condenser unit the contactor quit working. Then you guys tried to charge me $179 for a $30 part."

"Excellent customer service"

"didn't understand that the visit was also a promotional contact."

"The service tech was nice and in fairness to him, he did all the right things. My frustration is that this is now the third visit regarding my new system and the problem is still not solved. He is ordering a new thermostat. He would have had one given the problem I told the folks on the line. I also asked for a supervisor and i dont think I got one. Pretty disappointing this time. To be clear, I dont want this to reflect on my service professional, I just want the issue solved."

"Technician called in advance and showed up when he said he would. He was courteous and efficient."

"Tech was on time, very polite, very professional"

"Tech did a very thorough job and explained everything perfectly"

"Zach was on time, cheerful and ready to go. He spent an appropriate amount of time checking things our and carefully explained a potential service issue."

"Thank you for returning after the installation to help me balance the air distribution in my house."

"Tec was well trained and kept me informed of all issues"

"Quick Friendly Professional"

"Techs went over specifics of what was done and pointed out some improvements to our systems we might want to consider. They went over the Advantage Plan considering that our units are aging. Always good service from you people."

"Technician very thorough, professional and willing answered questions."

"Technician was unaware of the service plan I was on and did not do part of the service that would be free on my plan they gave me a quote to have the problem fixed until I questioned it and he called. I have more issues than space allows"

"On time, polite, friendly, efficient"

"I felt they (there were 2 of them) took the time to check things over and were clear in explaining the procedure."

"Efficient, pleasant and candid service."

"Technician was professional. He fixed the problem with the drain hose."

"Informative, listened, explained. Didnt persist selling things I didnt want."

"I have had numerous problems with my heat pump over the last several years and Neal Harris hasn't been able to resolve the problems."

"Frank is excellent."

"He did a good job."