Neal Harris Service Experts Reviews

"Both technicians were more than competent, professional, and prompt. There is always room for improvement. That's not always about the individual technicians and customer service personnel. I look at the company as a whole. This is my first time using Neal Harris and I signed up for the Armor + , so we'll see how the year goes before I say I'm very likely to recommend Neal Harris. That's no reflection on the workers."

"He explained what he was doing. Also changed my dampers."

"Technician explained what he was doing. He was very thorough."

"On time, nice young man, and was very thorough."

"On time ! Knowledgeable and respectful of my home"

"Prompt efficient service. Diagnosed problem, went to get new thermostat, and returned with it and installed it."

"Robert was friendly and explained what he was doing."

"Prompt and professional"

"Andre was thorough and explained his services for me."

"I had problems with my service appt. canceled twice because of a lack of available tecnicians. But once I had my third appt., the result was good."

"Tech was very professional and informative. Great personality."

"Honest, clear, kind and personable"

"I had some business to take care of and your techs were finished and the work areas were better than before I left."

"He installed the filter. He was friendly and courteous"

"Seemed very knowledgeable."

"He was prompt, knowledgeable and personable."

"He was very nice and pleasant to me. He kept me informed on when he would arrive."

"Scheduling was a nightmare and we were promised a service that in face neal harris does not directly provide."

"Sean & Mike did an oustanding job of troubleshooting, diagnosing & resolving an AC issue discovered during installation."

"On time, knowledgeable and thorough"

"Came on time, did the job quickly and efficiently"

"He was polite and new his work"

"David and Jason showed up right on time, had all the tools they needed for the job, took care with my property, and got things installed in a professional and timely manner."

"He did a great job of looking things over and explaining what needed done."

"Helpful Informative Professional"

"satisfied with the appointment"

"they were going to order a part for my heater, said he'd call when it came in, its now been 3 weeks and heard nothing from him or anyone at Neal Harris, so ill be taking my Business else where, heated is still making the noise, thank you very much,spend that kind of money on a new heater and 2 years later all ready having prob with it, thanks for nothing"

"They were quick to come out, and very thorough with everything they did."

"Very professional technican who took his time to make sure everything was clean and operating perfectly! I would want this technician again!"

"Courteous and friendly and competent"

"Very knowledgeable and communicable technician who explained my HVAC system to me and helped me understand what maintenance I could do myself."

"Arrived ahead of schedule, courteous, respectful, explained everything he did."

"Daniel was the FIRST technician to inform us that the level of our filter was TOO HIGH and was causing our system to work too hard. WHY was he the first? We have had regular check-ups since installing 8 YEARS Ago. We were only told the size not the filter level. We were very thankful for this information."

"Daniel arrived on time, very likeable young man, showed sincere desire to do a good job."

"On time, worked efficiently, answered questions quickly and completely."

"Andre was professional, answered our questions showing he has a command of the service he did for us. It was also evident that he did a thorough job, as he was efficient - not in a hurry nor going to slow."

"I just wish the technician had been able to get to me during the appointment window"

"Andre was great."

"He followed through with the appointment even though it was late"

"Nobody confirmed and nobody showed up"

"Keith was on time, presented himself professionally and personably."

"Fixed the problem"

"IT was the usual professional courteous service call."

"Thorough and professional"

"We received a phone call that the technician would be arriving shortly, but it was at least an hour later and we didn't think he was coming. However, we want to compliment him on his friendly and helpful attitude."

"The scheduling has been a nightmare. I made my appointment and the first one got cancelled, then they rescheduled it over a month later. I get a call the day of (again after making work arrangements to be home) and was told the same story that I was told the month before. Service tech is super busy with bigger jobs and cant get to me. Then offered to book me another 6 weeks later into mid June. I was told that rescheduling was fine because it was just a maintenance appointment. That was said multiple times..that it was just an appointment and not a big deal. When I asked why I needed to sign up and pay for them if it wasnt a big deal then she said that some third party and that they have over booked everyone. I kept my appointment and when the guy came out it took him minutes to service us when it is normally much longer."

"The company always provides good, dependable service!"

"The technician arrived promptly after his phone call and immediately assessed the issue. I had questions regarding expectations and and he provided me with detailed, understandable information connected to the successful operation of my equipment."

"Ron was great...I am still waiting on the UV bulb to be replaced."

"Straight to the point"

"My technician was overbooked the day he did my service but came out anyway so I didn't have to reschedule. He worked quickly and efficiently to complete the work he needed to do so that I could finally have dinner."

"Very punctual and very friendly and explained everything"

"Very good service"

"Described what we needed, but when thetechnician came out, he advised they didnt do sinks"

"Replaced what needed to be replaced"

"tech was clear about work performed"

"Service appeared to be thorough. Suggestions and recommendations were made. Job was completed very quickly."

"On time and professional and personal very nice young man"

"Teckk not concerned with my problem, asked no questions. Left one of the 4 thumb screws loose on the unit. Quoated me a price of $200 for a $25 part. You will receive my pay,emt for the service call early week of 4-26. Your fired! Any parts for service orders cancel."

"Effecient and courteous service."

"Technician was very polite, professional, and explained things as he worked."

"check it out went outside check ac unit working ok"

"You did not have a basic hot water heater in stock and then when it didn't arrive in time the following Monday, you failed to let me know. I took off from work and had to contact you after you failed to contact me to let me know."

"The tech was on time. He was very friendly and very knowledgeable."

"Kevin cleaned the furnace flame sensor so we could have a warm house again. I suggested on Apr. 5 that might be a good preventive step, but Michael doesn't do that task on spring visits. Kevin also attached the AC louvers/vents screws correctly and corrected the problem from the Apr. 5 visit by Michael."

"Robert called prior to the appointment to let me know when he would be there, was on time, friendly, thorough, efficient, and knowledgeable."

"Techs arrived on time and ready to work. Work was completed in a professional manner."

"Well done came early"

"Very kind, provided education"

"To start with, the technician, Andre, was awesome. I was very satisfied with his service and he was very professional and on time as "he" promised called 30 mins before his arrival. I had no problem with him. My issue was with your scheduler/customer service person. First, I originally scheduled my maintenance service on April 12 between 8-10. I scheduled this appointment by talking to the customer service and I was told on the morning of the 12th, the appt was not existed. Looks like the customer service that I talked originally did not set the appt in the system, so I had to call and found out on the day of. So I rescheduled the service on the 20th. I was okay with the first time since people makes mistakes. So on the 20th, my appt was between 10-12, I got a call from, Tina, your service representative. She said "You are scheduled between 10-12, but with our emergency, we need to reschedule you." there was no greeting, apology of my inconvenience or any term of explanation or anything. I asked her when I could reschedule, she said "May 12th. We are fully booked until then." It was a month away she wanted to reschedule me and her interaction with me was very short and cold and in the term of rude. I explained to her this was the 2nd time you try to reschedule me on your mistake/situation and I had to arrange things around 2nd time to be home. So I asked her "Do I have an option to not to reschedule on May 20 and I keep the service for today?" And she sighed and said "okay. Technician will be there after 12 today." and I asked if I could have a time frame so I don't have to be home for the whole afternoon. And Tina said "I don't know. I said we have an emergency and only thing I know is we will find a technician and he will give you a call in 30 mins before his arrival." I was trying to explain to her I had to know to arrange things around to be home in the afternoon since I had to arrange things for the morning already. She said my only option will be May 20th and she doesn't know. At that point, I was very disappointed with your service, first, she had no intention or willingness to work with me about the situation. It was more like she put only 2 options on the table and I need to take it or leave which either option don't work for me. How come I need to reschedule 2 times in a row for your company's schedule after it's confirmed on the day of?And her interaction with me was very short, cold and in a way of interrupting me explaining or asking questions "I already said so." I am not asking her or you a favor to come to look at my HVAC system. It's already prepaid advantage program you are promoting and I am requesting my service and it was reasonable and not treated fairly being changed schedule at the last minute without considering my part. I was happy with the technician but I was NOT satisfied with your customer service at all and I would not like to recommend you company to my friends or family. Customer service is the face of the company and they are the front line workers to work with the customer directly. I have been having very unpleasant experience multiple times, I am not satisfied. Hopefully, you could have some more training or program to develop customer relations skills among your employee, that would be great for the company and for the customer's benefits. Thank you"

"Everything went well and easily."

"Ron was very knowledgeable & helpful."

"Josh went through all the trouble spots and checked them all"

"I bought a new HVAC system from Neal Harris in 2017. In 2020, from 2019 to 2020, less than 2 years later, the system leaked refirgerant (4#s) and I had to pay $400 to get more added. Then again this year it leaked the same amount and I had to pay $400 for more refrigerant and apparently a coil(?) is bad and leaking and I am being charged for the labor to repair this ($800-$1000). I bought a brand new system in 2017 specifically to avoid this. To have nearly $2k in repair work within 2-3 years of buying a brand new system is ridiculous."

"the technician was very knowlegable"

"can only assume he did what he was suspose to do checking out my air conditioner-do not send Michael ever again to my house. He was "creepy". played dumb with me and my daughter had to go out and give him directions to the south side of my house to get to my basement. His excuse with me was sun was not out and he couldn't tell north from the south. He didn't listen to me. Did not know Houston Brown was not coming until service dept called me to let me know the the tech was on his way, and said Houston was no longer with the company. I should have been told this when we had to change dates for the appt. after waiting for Houston to be available. Poor communications."

"Work was marked as done that was not done"

"fast effficient"

"Friendly and knowledgeable technician."

"Andre very professional, great attitude. Seemed to know his job."

"Friendly& very professional"

"Both of the techs that came out to check out my A/C unit were friendly and courteous and answered all my questions."

"He made sure the job was done correctly."

"I made an appointment for the following day. The man missed the appointment and didnt call with an excuse. You folks always came at appointed time."

"Very knowledgeable and professional. Did excellent work."

"Alex/Sean came to my home to do the regular seasonal maintenance of the air conditioner Alex after I told him about the need of a new A-Coil he contacted Zach who came out and took the time to show me what my options were. the next day Sean and his crew came and installed the new unit system and I was pleased with the professional workmanship of what they did to get the job done."

"It took four tries to get an air filter and UV light. Started in December with a checkup. Techs did not have supplies. Never called back. Tried again 6 weeks ago with a call. Was told items would be ordered. No follow up. Made appointment for this week. Tech did not have supplies and did not call me to say he wasn't coming. Finally, the next day a friendly tech showed up with the right stuff on time. It shouldn't be this hard, should it?"

"My appointment was for 10-12 am. No one came or called me. I had to call the office and finally Michael came at 3PM. He had a negative attitude. He brought an air filter and a UV bulb that Logan should have installed when he was her on April 1st but he was late coming and also not in a good mood and didn't have any of these items left on his truck."

"Luke did an excellent job installing a new kitchen faucet in my home on April 8, 2021. He called first to give an estimated time of arrival, and cleaned up thoroughly before leaving. He was professional and courteous."

"Very prompt, courteous, knowledgable, efficient. Also, explained what he did and left us with his card"

"they were courteous, and quick."

"Ryan found that the water softener installed in 12/20 had never been turned on. Really ??? Unbelievable. Where is the quality control to make sure that the installation of all items went well? I still have not received an apology from Neal Harris concerning Alphonso physically/verbally lunging at me the afternoon of installation. Luckily, Dalton showed up to push him away from me. Very frightening! If the 2 men were having a hard time getting the HVAC installed, why not call for a third to help? Why frustrate the installers and the home owner?"

"Ryan was pleasant to interact with and professional. He went about his work with no fuss and the results is exactly what we were hoping to see."

"Your scheduling is all screwed up! While your technician did his job, I'm wondering about how the rest of your company is performing. I would like to talk to someone other than the person who answers the phone (who doesn't have a clue)."

"Austen talked through my project with me, providing information, ideas, multiple options and and a time to follow up. I felt informed and respected."

"They instruct me how to use my furnace very well. They are very friendly."

"To be honest we think technician broke our system. On the date of the first visit he had to leave as he burnt himself with freon while attaching gauges. Our system worked fine until this event, and then it would not could that evening. When returned almost a week later, suspiciously, he returned with a Salesman, to offer us a new system. Since they have been here for the completion of our semi-annual routine service, our furnace will not even heat the home to 68 degrees in the morning from 65 degrees. All of this did not occur until our routine check up."

"Things marked as done were not done. I called the tech about the outside unit not being cleaned . He said he had a helper and that is who cleaned it, the tech asked me if I wanted a manager to call me I said yes, It's been two days and I have not received that call. I also left a message at your number ."

"Technician thoroughly cleaned the outdoor AC unit. This doesnt always happen with your group."

"He appeared to be methodical and meticulous in following protocols."

"On time. Did the service quickly and completely. Was friendly and courteous."

"Tech was friendly and efficient. He did leave the AC on or this rating would have been a 10. Also he said he would return on Apr 9 to change out filter that needed to be ordered. He did not return and I have not heard from him."

"Delay in repair due to "misplaced" part in their warehouse."

"Ryan Leahy was willing to accommodate my available dates to schedule the date for installing a new hot water heater. The two plumbers were efficient, cleaned up the work area when they finished the job, and explained how to operate the new hot water heater."

"Could have been a 10 but for the fact that my appointment was scheduled for 6months and you showed up late."

"Tried to contact to answer a question. Was told to talk to a person named Sue. Left number and no reply. Tried to contact Sue again with no contact."

"Keith was professional and explained everything"

"The technician was excellent. But, when I set up the service there was supposed UV lights added to the work order an there was not. He set up another service call, but I still have not received a confirmation for this."

"worked quietly and efficiently"

"Efficient, respectful, and friendly tech."

"Very informative even with my HVAC being less than a year old."

"Serviceman excellent"

"Professional approach and safe, respectful behavior"

"Houston was very professional. He gave me a run-down of all my options."

"Tech arrived early and was able to figure out the problem."

"Very professional"

"On time professional fast courteous"

"Robert checked both units and explained his findings."

"No pressure but informative"

"Ryan was professional and patient and listened to our concern from an entire week of the other plumbers not being honest with what they could and could not do. He also told us the items that were needed. He installed all of the items well and a good amount of time. He also reviewed the items after completion. He referred us to another company, Mr Handyman, for some safety bar installation he included the contact information."

"Very nice and helpful. Cleaned up behind themselves and answered all my questions."

"Daniel is knowledgeable, helpful, and friendly."

"Service rep was very good & explained everything extremely well."

"Provided contactless service, left 2 filters to last me until next seasonal maintenance, offered to come back at any time AC unit needed cleaning"

"Everything was done"

"Daniel had a trainee with him and they were very courteous and kind. Daniel appeared to be very knowledgeable in his duties."

"A thoroughly done written report"

"Services performed very well so far."

"Service was good but late"

"Had an appt. 3/30 scheduled 10-12. No one ever showed and didn't even call. I finally called the office at 1:30 and they rescheduled 4/5. Very upsetting that someone can't take 30 seconds out of their life to make a phone call. Second tech was ok."

"Our technician was very thorough and very informative on what he was doing."

"They came on time, did their job efficiently in a timely manner then provided me the information on what they did and what they recommended."

"Thorough service, explained things"

"Everyone was efficient, quick, and cleaned up as they went along. Most important they finish an hour ahead of schedule."

"Robert was very knowledgeable and had good suggestions which no other tech ever bothered to tell us. I would like him to always be our tech."

"Technician inspected and serviced my equipment"

"Austin was very knowledgeable, friendly and professional."

"Well this was an appointment that was supposed to happen last year. It was re-scheduled twice by Neil Harris. The technician was polite as always. Put his booties on, wore a mask etc... and performed the maintenance tasks that he was there for (presumably, as I cant verify if anything was done as Im not a technician) however, this appointment was around noon and he stated it was his last job of the day so he did not have any filters to replace the filters that were in the returns He told me that he put in an order and that a box of filters would be brought to us on Monday. I obtained 2 filters and replaced them myself. Its now almost 8pm on Monday and no filters have been delivered. We pay a lot of money for this ac/heater unit and have made on time payments for over 2 years. We do NOT feel as if Neil Harris is living up to their end of the contract. Neil Harris was great for quite a while, but the last several appointments have been disappointments."

"Very soon after a capacitor was replaced, the furnace went out. A subsequent technician stated that the motherboard had failed and that there were gas leaks. No acknowledgement was offered that the motherboard problem may have been caused by the repair. The furnace is only 11 years old."

"Technician completing the job did fine. My disdain for the service stems from years of failures, faults, problems, breakages, reschedules, issues, troubles, improper installations, and the like. 5 reschedules for this single "annual tune-up" alone. That's honestly just...pathetic. I'm not even so much "mad", I am simply disappointed in how deplorable the overall service has become. Most recently I was called back by a manager and apologized to for the reschedules and they picked a date/time that "wouldn't be an issue". Know what happened the day before that target date? Another reschedule. Going back to the first reschedule, it was because it was scheduled IN FEBRUARY WITH SNOW ON THE GROUND! The tech showed up at the door having been informed that it was an emergency and my heat didn't work - both of which were absolutely incorrect (and turned out to be a complete waste of both our time). To expand on "how likely I am to continue using NHSE as my provider"? Well I'm kind of stuck with a 10 year warranty, so getting out would be throwing MORE money away beyond what has already been tossed."

"Arrived promptly. Did the inspection in short order and returned to the shop for an optional part."

"They were supposed to give me a call 30 minutes before arriving, but did not call until he was on my front porch - and was 10 minutes early - and parked in my driveway. Did not ask before trying to use my outside faucet - which is broken - and unintentionally caused flooding in my carpeted basement. Did not replace my furnace filter and basically just told me everything looked fine with my system. Did not set my thermostat back to the way he found it. Despite all that, he *was* very polite and pleasant - just not professional."

"Perseverance. Kept trying until it was correct . Thank you. Integrity and excellent employee attitude."

"I am not happy to find out via the serviceman that I should have received a filter every 6 months and I have gone a year with the same filter. I am paying a lot of money per month for this service and it is disappointing to hear I am not receiving the full benefits."

"Your service people are always polite and informed."

"I reached out to your organization to get a water heater replacement quote. Your representative did reach out to me to discuss my options. I asked the representative to send me the model information for the 50-gallon and 75-gallon tanks he suggested so I could measure the area. I texted him my email address and he said he would send me the information the next day when he got back to the office. He never got back to me like he said he would, therefore I found another provider to work with."

"The representative (Kevin Brockhouse) was on time after calling ahead and was excellent in servicing my equipment. He is outstanding in knowledge and customer communications."

"While talking on the phone to the technician, he told me once the hot water heater starts leaking, it's time to replace it. It has never leaked. When he arrived, he didn't troubleshoot anything. Now, if that is the answer for all issue with a hot water heater, he should have explained it that way. Instead of basically saying you can replace this part for $1,000 or install a new one for $1,500. Lacking customer service/education."

"Michael was very professional in his activities and his recommendations."

"The high rating is because of the excellence work and demeanor of the technician. I only took off a point because he arrived one hour later than the scheduled window, but I think that issue is with the scheduling department and not with him."

"Luke solved the problem that had troubled us for months"

"Daniel Aguilar was so professional. He told me what was wrong, he told me my options and promptly went about fixing the problem. He did a great job mentoring his new worker."

"He was very friendly and told everything we needed to know.He answered all our questions."

"On the day of my appointment, I never heard from NH regarding arrival time of the technician. My window was 10 AM - 12 PM but he arrived at 12:40sh. No problem, except that I'm the one who had to call NH to ask if the appointment was even still scheduled. Very disappointing and frustrating."

"Courteous, knowledge, very efficient Good suggestions for maintaining appliances"

"Mr. Ryan Leahy was thorough in his explanation of the options (given the situation), and when I asked additional questions, he was patient and answered them completely. He followed-up the two times either the new furnace and/or AC were installed by either stopping by or calling to ensure that it met with my satisfaction. He is an excellent representative of the Neal Harris company."

"Water pressure isn't as good as before and few issues with install and techs damaged walls and haven't fixed yet"

"He was nice and helpful"

"My technician was super courteous and quick!"

"Very thorough"

"Nathan was polite, on time and thorough in his work."

"I was able to get my questions answered during the appointment in addition to receiving useful information. Austin was friendly and professional."

"."

"I like the plumbing service provided by Neal Harris."

"They did what I expected them to do."

"Daniel was knowledgeable and professional."

"Alex was clear in his explanation of what was needed and, though he didn't have the items on his truck, he went back to the office and returned promptly to complete the repairs."

"Tech was courteous and informative on getting furnace filters."

"Time efficient, and Michael solved a small problem that we pointed out on the unit."

"Good service and thorough."

"Technician was on time, professional and communicated what we needed to know."

"I think he did everything that was required, but wash out the AC unit."

"On time, polite and knew his stuff and my equipment"

"The tech was very informative and answered all of my questions"

"The service was excellent."

"Great technician"

"Helpful, knowledgeable and friendly"

"All went very well."

"We asked you to look at two dripping showers, one dripping faucet, one slow running toilet and one toilet tank that needs a new stem. The total bill was going to be over $1300. That's just outrageous pricing, so we pared back the work to the two dripping showers. Ultimately, you were only able to repair one of them. With the other one, you quoted $850 to tear out the tile and replace the brass in the wall. Again, that's just outrageous. So I called two other plumbers and after they looked at it, they are doing ALL the remaining work for $550. Why are you guys so expensive? What am I getting by being on the maintenance plan, if not at least some discount in pricing?"

"They apparently did a thorough job. I appreciated the recommendations they made for improvement. AND, I appreciate that they were recommendations not a sales pitch. A 9 instead of a 10 as there is follow through that needs completion."

"He took care of the situation"

"Houston did a nice job. However, when we called for the appointment, I was led to believe there would be no charge, since we have an Armor+ agreement. While checking wires in the furnace, they also noticed the humidifier filter was in need of replacement, so we agreed to the $82 charge for that. At that time, they also said there would be a $66 charge for checking the circuits. After they left, on Thursday afternoon I called Neil Harris to express my concern that I was led to believe there would be no charge - the woman I spoke to said she would check the invoice, and call me on Friday, but I received no call. I don't believe we should pay the $66."

"Install took over 3 months to complete. We were charged the total amount before install was completed. I called 5 times to get a credit back and no one would assist me."

"Very nice"

"The NHSEs were knowledgeable and courteous."

"The service technician was professional and friendly and very informative when I asked a question. He really knew his business and was very competent. I would highly recommend him."

"Thorough and explained everything he did"

"Tech guy"

"Answered questions"

"His checklist was thorough and he explained items that needed explaining."

"Austin and his helper Keith were courteous, friendly, and thorough in examining our plumbing system, and made some good catches..."

"Right on time. Job well done."

"He came in and did. His work."

"Good Service. Professional. On Time"

"The technicians were on time, efficient and polite."

"Technician caused loss of refrigerant and did not replace it and suggested getting a new system. Had other company replace 410A with $ 400 cost to me for Service Experts mistake. Bad service. Unit was working fine before visit."

"Checked furnace. According to our appointment, which I confirmed twice, was obviously supposed to be ac. Bc its spring. Was about to get a hot water heater until all this happened. You know this, but you are also way overpriced. Getting one installed today for $1000. You all lost out on $6000, which is what we would have paid you all on the advantage plan. Also you lost us for maintenance fore er as well. Finally, you lost out word of mouth advertising. I figure this error has cost your company at least $10,000. Nice business model. I sincere apology and a statement, we screwed up would have gone along way in repairing your mistakes. Instead the woman who called, threw the scheduler under the bus, when I know for certain the appointment was made as an ac check. Things happen for a reasonable I am glad they did. Saved us $5000 on hot water heater. So, I guess in a strange way, I should be thanking you. Good luck with your new business model."

"We had scheduled an appointment. I had to call and see where they were. They were an hour past our slotted 2 hour window."

"Great technician. Very polite!"

"I had an issue with my hot water heater that was identified by a different company. They seemed totally disinterested in resolving the issue. When it became a bigger problem, I called your company and you scheduled me quickly and the emergency repair got done. I scheduled the rest of the work and it was done very thoroughly at a reasonable price."

"There is always room for improvement."

"It was ok but no explanation of findings"

"it was good"

"Very knowledgeable Tech. Explained things well."

"While they inspecting, they found out there was a problem with the air unit. Repaired it, no more promblems."

"Very professional and friendly. Explained every they were doing"

"Technician was courteous, and knowledgable,"

"Technician performed service and kept me informed."

"He was very quick and efficient"

"Great service, knowledgeable and efficient"

"I a watched Kevin the entire time he worked. I was impressed how knowledgeable and efficiently he worked taking the time to answer my questions related to what he was doing. He did a great job."

"Scheduled online and never got a confirmation call. I only got a call that said I will be at your home in 5 minutes."

"We had an ongoing issue with our new water heater. It was complicated. Ryan kept at it until the issue was resolved."

"The tech was very helpful in explaining everything he was doing and answered all of my questions."

"HVAC man came out same day, accessed my problem, told me total price, got the materials and made repairs."

"We've consistently received great service from Neal Harris."

"we feel pressured about needing to replace part of our water heater. The past few times that we have had our seasonal clean and checkup, we have problems soon after that call. Then we are told that additional work needs to be done. Our HV/AC system was put in only a few years ago and we purchased a very expensive system. Not the top of the line at that time, but only 1 level below. We are beginning to think that the technicians are encouraged to "find" a problem which would require replacement or additional services. From here on out, we are going to request only very experienced technicians come to our home for these biannual checks. We are also going to make sure that one of us is standing by to observe the service and request explanations of all cleaning and checking done."

"Both Luke and Mike were very professional and friendly. They were knowledgeable and took care of the issue quickly. I understand Luke is fairly new to the company and just forgot to reset something on the sump pump. Mike took care of it in a couple of minutes. No further problems."

"They came when they said they could."

"Not at all friendly"

"not totally satisisfied"

"technician was professional, did work without hesitation and explained paperwork of items done on furnace -including showing me the air filter that was in need of replacing - full of dust and explaining about the dehumidifying system on the thermostat - (at 80 yrs old - I did not understand the new system"

"Huston know exactly what he was doing and talking about. I was very impressed with him. He found the leak that no other had been able to fix."

"On time. Friendly and professional"

"Michael Crow as usual did an excellent job, answered my questions, and explained things very well!"

"he was able to handle problem"

"Zach was considerate dealing with us. He reviewed our current heat pump system and patiently explained that it was beyond the scope of Neil Harris to remedy the issue with only replacing the heat pump. He told us we needed a different design for a better heat pump and larger air handler than our current utility closet can accomodate."

"Explained everything clearly"

"Because he was very professional and knowledgeable,he performed his work without wasting any time. He presented himself professionally."

"I asked you to double check that you had all the parts needed and yet again you showed up without the correct parts. And you told me you would show up on Friday, but then showed up on Thursday. Been almost 2 years now guys with furnace that sounds like a giant fart every time it turns on. At what fucking point do you just replace the entire furnace?"

"Nice guy. Informative and through"

"Nathan was very professional & helpful."

"Ron arrived at the scheduled time. He completed the maintenance work on the are air conditioner. He replaced all filters that need to be changed and he turned off the humidifier. He made sure all area was left cleaned."

"He explained everything better than any former technician. Also was respectful when others were not"

"Huston located the problem that no one else had found and knew what part to order. If I need help anymore I would like to have him do my repair. I was impressed with him."

"My heating system (Polaris Complete Heating System), installed and maintained by Neal Harris went offline Friday-2/19. Your technician visited on Saturday and diagnosed the problem as a defective gas pressure switch. He performed a "duct tape" job to get the system to work and collected payment. It worked for a few hours and went offline again. I called Neal Harris again and was told the switch had been ordered. That was on Monday-2/22. We have been living in the house without heat for almost a week. Every time I called Neal Harris I was told the part has not arrived. This is totally unacceptable. I need that device expedited to Kansas City so it can be installed. I need heat!"

"the PM guy could have fixed the humidifier when he was here but had to call for another service tech to repair it."

"Without heat for six days because Neal Harris didn't have the correct Lennox igniter in stock. Very pleased with the technician that came to the house."

"Logan answered every question I had, even if I asked it in a different way."

"We had them for preventive maintenance--all they wanted to do was sell us a new furnace (not even furnace and air conditioner package). Very negative attitudes when we said we were not interested. We have been long time customers and previously pleased, Not this time."

"We had a very quick turn around from phone call to technicians arrival. And the appointment clerk went out of her way to squeeze us onto the schedule."

"Did a good job explaining and taking care of the problem."

"Took the time to sort out the problem, efficiently resolved the problem, took care to protect my home while he worked. A special compliment to the representative I "chatted" with at 9:30pm to schedule and the schedulers who I spoke to during the day. Friendly, understanding, got the job done."

"Superb service, beautiful technicians"

"Changed april aire filter and said it would start working but it has not"

"The guys who came were professional and great. Efficient with the work"

"Technician carefully explained everything to us & costs & warranty."

"Pleasant and patient"

"Logan was very professional and knowledgeable"

"The technician diagnosed the problem but he did not fix it. He however charged for it."

"Perfectionist"