thara B. independence, missouri May 16, 2022 "The technician was very helpful in finding the problem, fixing it, and going beyond in helping with the outdoor coils."
mary S. kansas city, kansas May 16, 2022 "Came in and got the job done and out in a reasonable amount of time. Treated my home with respect. Everything is working good."
elizabeth M. kansas city, missouri May 15, 2022 "Keith was very informative and helpful in navigating my issues. He gave me tips for the future as well."
miguel R. kansas city, missouri May 15, 2022 "Wesley was really helpful and effective when he responded. It took multiple calls to get him to show up. The shower cartridge is not working properly and I contacted the dsipatecher and Wesley to fix the problem but I have not heard back from either. I hope this review will help me to find a solution"
nicholas O. lenexa, kansas May 14, 2022 "No one ever showed up or called me. I understand you all are busy, but I did make sure I could get off of work an hour early to be there at the scheduled time frame. A simple text "Hey we are too busy and not taking on any new projects" would have been fine."
margie S. olathe, kansas May 14, 2022 "Service was provided earlier than scheduled. Aziz was knowledgeable and polite. Took care of our problem quickly and the price was great!"
charles T. independence, missouri May 13, 2022 "Technician said I needed a new fan motor and would be back on Monday. It is Friday and I haven't heard anything."
don R. overland park, kansas May 12, 2022 "The technician was excellent. He was very professional, knowledgeable and helpful."
emily D. overland park, kansas May 12, 2022 "The installers, Arcadio S., Paul W., and Oscar J. were very efficient and courteous."
josephine M. kansas city, missouri May 12, 2022 "Sent same tech that checked my ac last year. Liked how he explained things"
john H. kansas city, missouri May 12, 2022 "the tech was the best I have ever had.....did a Tremedous job"
ron O. lenexa, kansas May 11, 2022 "service call did not produce any results and were significantly overcharged for a visit as compared to what was told by Amanda on the phone prior to the call"
thomas C. overland park, kansas May 10, 2022 "They didn't fix anything. they only wanted to sell me things I didn't need"
cynthia L. kansas city , missouri May 09, 2022 "They made many mistakes on installation and had to have several other techs come several times to do it right. It took about 10-12 hours."
cecil C. olathe, kansas May 09, 2022 "Very courteous and professional. Did not rush to get finished."
pat M. merriam, kansas May 09, 2022 "The two guys were very thorough. They helped me learn more about the heating/cooling system in my new home."
richard M. lee's summit, missouri May 09, 2022 "Representatives were very informed and professional."
keith J. kansas city, missouri May 08, 2022 "I felt the person you sent Moe, was trying to hustle me. He tried to pressure me into replacing the ultra-violet light, my system is new, only 3yrs. old and he stated that they have to be replaced every 2yrs., I said no and he said ok but the next time the system is serviced it will have to be replaced, those things last a long time the old units light lasted 17yrs. and was working when the system was replaced, and then he said my service agreement had expired and I had to renew it right away, that was a huge lie! My service agreement doesn't expire until 7/7/22, I didn't feel like arguing with him and renewed the service agreement, he acted like someone on commission. I don't like lairs and being lied to, please never send Moe to service my system anyMO."
carol C. kansas city, missouri May 08, 2022 "The Neal Harris Service Technician, Moe, was professional and helpful. Thank you."
william J. kansas city, missouri May 08, 2022 "Both gentlemen were very knowledgeable, and professionals. We thank them both so much."
david L. overland park, kansas May 08, 2022 "The technician was very helpful and polite. He solved my problem quickly and professionally."
james O. overland park, kansas May 07, 2022 "The men checked the inside and cleaned the outside unit."
susan T. kansas city, missouri May 07, 2022 "Both young men were very polite and patient. We have a new baby on oxygen, so I was a little nervous."
sara D. overland park, kansas May 07, 2022 "I would like every technician to show up with a mask ready to put on. Otherwise, the technician was excellent."
jeffrey B. osawatomie , kansas May 06, 2022 "Service Experts is always professional, on time and error free."
douglas R. gladstone, missouri May 06, 2022 "Tech arrived on schedule and got right to work. Changed out furnace air filter and cleaned A/C condenser outside. I was a bit disappointed that the A/C capacitor had to be replaced when the unit was less than 1 year old."
robert N. edwardsville, kansas May 06, 2022 "The technician explained everything and performed his task without flaw"
jim S. kansas city, missouri May 06, 2022 "Equipment seems to have been installed satisfactorily. But several problems remained after they left that someone had to come out the next day to resolve. Could have taken more time to explain the thermostat."
lynn L. overland park, kansas May 05, 2022 "The technician left our upstairs thermostat at 72, way too hot for upstairs. We rarely go up there now that we're empty nesters so we didn't realize it for 3 days. He also knocked my baby gate off of the stairs and broke it. He tried to shove it up there the best he could, but it wasn't even close to level and the door wouldn't latch. He broke it. And then he didn't even say anything about it. I don't want him in my house again"
augusta N. kansas city, missouri May 05, 2022 "His knowledge of what needed to be completed and on time service."
larry W. liberty, missouri May 05, 2022 "The technition was on time and he was very curtious, but he did not put the folding chairs and card table back in the furnace area."
jerry & jane H. platte woods, missouri May 05, 2022 "Andre was professional, prompt and happily answered questions."
mr post P. overland park, kansas May 04, 2022 "Just one thing, After I scheduled my Spring tune up, I was called 3 more times to schedule Spring tune up.... had enough with the phone calls. I did appreciate the first one to remind me and get scheduled."
barry B. kansas city, kansas May 04, 2022 "He was early, made us aware of our cost options, solved the problem with our commode and was quick and thorough."
nona M. independence, missouri May 04, 2022 "The technician was very friendly and polite. Answering all of my questions. Offered me the warranty but was not pushy at all."
jerry L. overland park, kansas May 04, 2022 "Every technician that arrives at our house is prompt, courteous, careful to cover his shoes, and competent."
carol J. kansas city, missouri May 03, 2022 "He came in, did the job and even tho he was not within the time window that was quoted he got done quickly"
morrine T. kansas city, missouri May 03, 2022 "The technicians were prompt, thorough, and courteous."
liz P. prairie village, kansas May 02, 2022 "John was one of the best people you've sent out in a while. Friendly, punctual and efficient. I was going to call if I hadn't received this survey first. Too many times people just complain, so it was important to us that you know how well he did."
josh M. raymore, missouri May 01, 2022 "Yeah was very helpful, knowledgeable, and professional. Best service experience Ive had with Neil Harris."
juanita J. shawnee, kansas April 30, 2022 "They were on time and did a great job. The important part is I wasn't left waiting for over 6 hours ."
mary B. kansas city, missouri April 30, 2022 "The installation of the furnace and AC went well. However, the following morning we discovered the furnace had been turned off along with several of the breakers that allow us to operate appliances - an inconvenience at best"
stephen P. lenexa, kansas April 30, 2022 "The technician was great. No issues at all, very professional. I was a little surprised that a filter replacement was going to be $168 when I found the exact same filter on Amazon for $45. Otherwise, still appreciate the service checks."
steve M. olathe, kansas April 30, 2022 "Feel like Moe was very honest and only sold me what was needed."
alan L. leawood, kansas April 29, 2022 "They called when they were on the way. Friendly. Not trying to sell me something."
jack S. overland park, kansas April 29, 2022 "Spencer, and his trainer Jake did a very fine and efficient of cleaning and inspecting our CAC."
larry C. lenexa, kansas April 29, 2022 "Brad and Roy did a really great job both inspecting and presenting."
wayne C. prairie village, kansas April 28, 2022 "Technician was on time, very thorough and knowledgeable"
deb E. kansas city, missouri April 28, 2022 "AJ went above and beyond. He was very knowledgeable , worked hard, did an excellent job. He was very polite and kind. Send him back, next time! What a nice young man! Your next questions should have the NA on the left next to the number 1"
sammie M. lake lotawana, missouri April 28, 2022 "Daniel showed up told me what he was doing every step and I like that."
deborah W. lenexa, kansas April 27, 2022 "I was pleased with the quality of service provided as well as the courtesy and friendliness of the two technicians who came to my house (Shea and Aziz)."
jerry Y. lees summit, missouri April 27, 2022 "Weve been customers since 1992. We've always known your techs try to upsell potential issues, the work done was good, so we just ignored it However, this time went to far. The tech indicated our duct work was extremely dirty. He recommended duct cleaning. However just 3 weeks prior we already had our ducts cleaned. So we sent the following via email to the Duct Dr, but we'd also like an explanation from Service Experts. "To whom it may concern, On 4/14/2022, Service Experts performed the annual check of our Air Conditioner. The technician went over the results of his inspection and one of the issues he brought up was our duct work was very dirty and he recommended duct cleaning. I said, that's strange, because we just got our ducts clean the end of March (i.e., 3/24/2022). He asked by who, I told him the Duct Dr. He basically just went on to the next thing. Additionally, on the inspection paperwork the technician documented it in the section. Under Health and Safety Concerns, "Duct work extremely dirty" "Recommend Duct cleaning". How can this be when just 3 weeks prior we had our duct worked cleaned by your company? We are confused, please help us to understand. I am also sending this to Service Experts to explain. Jerry and Julianna Young 607 NE Independence Ave Lee's Summit, MO 64063 816 419-1161""
elizabeth P. kansas city, missouri April 26, 2022 "You rescheduled because of weather and then didn't show up or call."
beryl J. kansas city, missouri April 24, 2022 "Dakota was within timeframe, friendly and professional. Thanks Dakota."
barbara M. kansas city, missouri April 24, 2022 "Very efficient young man. He took very good care of my equipment and explained his work . Most service people do but he was extraordinarily courteous and kind."
ben H. kansas city, missouri April 23, 2022 "expected a routine maintenance visit but ended up costing over 3500 dollars"
gary G. kansas city, missouri April 23, 2022 "Andre was on time and worked efficiently. He was friendly and answered any questions that I had."
john R. lenexa, kansas April 23, 2022 "Very personable technician who did a thorough inspection and was prompt."
michael W. kansas city, missouri April 22, 2022 "DID NOT TURN OFF HUMIDIFIER AS THEY NORMALLY DO, BUT OTHER THAN THAT EVERYTHING WAS FINE."
edwina M. kansas city, missouri April 22, 2022 "Professional and explanation of what they did and why they did it."
chris C. merriam, kansas April 22, 2022 "Always on time, very polite, honest, and explain what they are doing for the service."
david V. basehor, kansas April 22, 2022 "There was some confusion about why the tech was being sent out to my home so he didn't bring the parts that he needed to do the work. It took him a lot longer to complete the job than if he had been prepared. Something didn't work right with his app so he didn't have all of the information he needed to be prepared."
jenny B. kansas city, missouri April 21, 2022 "A.J. was VERY professional in every way. He arrived at 5:50 as I was waiting from 4 pm. He politely said I was his last appt. & if he was too late, he would reschedule. He respected my dinner hour and a scheduled phone call."
carol D. mission hills, kansas April 21, 2022 "Always so respectful of my homeand very knowledgeable."
tom H. prairie village, kansas April 21, 2022 "Service man was efficient, knowledgeable, quiet and effective"
james L. loch lloyd, missouri April 21, 2022 "The tech did all that we requested including shutting down our gas garage heater and changing our air filters."
carl T. pleasant hill, missouri April 20, 2022 "Forgot to turn my thermaastate back on Tuesday morning 63 degrees in my house and $47.00 for a filter eems a little expensive ."
tana C. kansas city, missouri April 20, 2022 "Aziz identified the source of a problem I pointed out with our furnace and he quickly fixed it!"
kanon C. kansas city, missouri April 20, 2022 "Your tech was prompt, clearly professional, and really informative."
sandra G. stilwell, kansas April 19, 2022 "I do hope you have given me enough room for this response. #1 after checking all out, I would have appreciated being told, verbally, that my air filter in the furnace was way over due for replacement; I found out by noting a comment on the paperwork I was given. #2 after pointing out to me pictures taken of my water heater, I would have appreciated being told what to look for, when a WH is failing and then shown the gas shut off button and then how to release the pressure in the tank and what would transpire once you did so. I am still trying to educate myself in WHs and not over react as to how I feel about Neil Harris. At this I can not check 1-10, I am still attempting to recover!!! Thank you for asking for my responds, I hope this will help you to improve."
shelly M. belton, missouri April 19, 2022 "he was quick to respond after speaking with person on phone. it was late in the evening and he was still pleasant. Found the problem quickly and fixed it."
frank G. kansas city, missouri April 18, 2022 "service was great, our tech Daniel knows our system as he installed it a few years back, he's very knowledgeable and courteous. we would like for Daniel to be our regular tech servicing our equipment as needed."
diane E. lenexa, kansas April 18, 2022 "The technicians were very friendly, prompt, efficient, and knowledgeable."
carolyn L. roeland park, kansas April 18, 2022 "Timely service. Explanation as to problem very beneficial."
paul A. gardner, kansas April 18, 2022 "He was polite, was on time, very informed and shared information concerning our equipment."
janice A. kansas city, missouri April 17, 2022 "Did his work well and in a timely manor and was knowledgeable"
cherie L. overland park, kansas April 17, 2022 "AJ was great. He answered all my questions and was very thorough. I was dissatisfied with the first service tech (last spring) and was thinking of cancelling my service contract but I decided to give Neal Harris a couple more tries. I am now thinking of possibly continuing with Neal Harris as long as I can continue having AJ as my technician."
heather S. overland park, kansas April 17, 2022 "The serviceman that came was great. Very honest and knowledgeable. Didn't try and sell us something we didn't really need."
gary D. overland park, kansas April 17, 2022 "Andre Salgado, the service technician, was very personable, seemed to do his work thoroughly, and seemed very competent. My reservation, 9 instead of 10, comes from him quoting me a new capacitor for my AC unit at a price of over $300! I looked the part up on line, and can buy it for around $50 retail. And it's perhaps a five-minute job to put it in. Outrageous!"
paul B. grain valley, missouri April 17, 2022 "Professional, friendly technician. Nice to have the same technician year after year."
mike T. lee's summit, missouri April 15, 2022 "Aziz Belaiche was on-time, very professional and thorough in his analysis of our air conditioning and heating systems."
brian S. lees summit, missouri April 15, 2022 "Arrived ahead of schedule and completed a/c service as needed"
fred M. independence, missouri April 14, 2022 "Technician was friendly, answered all my questions, & provided pertinent advice about maintenance items I can perform in between annual visits."
linda K. overland park, kansas April 14, 2022 "Andre was a very helpful, friendly, and knowledgeable service rep.. He answered all my questions and was someone I'd like to come service my A/C again"
melissa M. lees summit, missouri April 14, 2022 "Issue was a just installed brand new and when turned on is was so loud it was disturbing the neighbors. He said it was too cold to fix it and call for someone to come out on a warmer day."
james H. leawood, kansas April 13, 2022 "Luis was great but I never give 10's - since there is always room for improvement."
robin P. kansas city, missouri April 13, 2022 "Fast, professional, friendly, a pleasure to work with."
tom M. shawnee, kansas April 13, 2022 "We have had several service calls and this is true of them all. They are uniformly clean, neat, courteous, professional, and competent. Our complementsto all who came here."
dick W. overland park, kansas April 12, 2022 "The technician, Mo, was very cordial, answered and check thoroughly some questions we had about air flow to part of the house."
eric J. shawnee, kansas April 12, 2022 "Very thorough in the inspection and preventive maintenance servicing. Great attitude and professional bearing."
guy S. overland park, kansas April 11, 2022 "The technician was very courteous and professional. Scheduling was easy and work done in a very timely manner."
jerry H. overland park, kansas April 11, 2022 "Andre has always been very professional and knowledgable"
jose C. kansas city, missouri April 11, 2022 "Tech was knowledgeable and happy to share knowledge with me."
betty B. overland park, kansas April 10, 2022 "They were courteous, respectful and explained everything they were doing"
rev david G. kansas city, missouri April 10, 2022 "technicians were on time and timely in explaining everything"
karen P. overland park, kansas April 10, 2022 "Our technician was very responsive to our needs and worked really efficiently. He was friendly, too."
barry B. kansas city, kansas April 08, 2022 "Quick and efficient! And within the designated timeframe."
charlene H. kansas city, missouri April 08, 2022 "The technician was courteous, knowledgeable, thorough and took care to create as little mess as possible when accessing the unit in the attic."
norma P. blue springs, missouri April 08, 2022 "Technicians were very polite, knowledgeable, efficient, thorough."
wayne H. blue springs, missouri April 08, 2022 "Service tech was on time and worked quickly and efficiently"
michael K. blue springs, missouri April 08, 2022 "Always on time and have taken good care of things."
kelly W. grandview, missouri April 08, 2022 "Service is always very good and if there is a problem it will be corrected."
chip C. kansas city, missouri April 07, 2022 "Polite, fast, explained things well, had parts on hand to fix issue immediately."
joe H. independence, missouri April 07, 2022 "Service tech was on time, and, had called first to let me know he was on his was. He was very knowledgeable not only about our conventional HVAC, but also regarding our new Heat Pump/HVAC unit. thanks so much."
dick T. kansas city, kansas April 07, 2022 "very polite and professional and on time explained clearly what he did"
jeff B. lenexa, kansas April 07, 2022 "Seemed substandard from previous service... did not appear to clean inside of furnace, stated that he did not lubricate any moving parts (said they seemed fine), said there was a humming sound in the ac unit that he could fix for $200+ but did not provide any details to support that recommendation. We got this service using a coupon we received from you in the mail and it seems like we got what we paid for. Previous service was much more thorough..."
joe T. village of loch lloyd, missouri April 07, 2022 "Andre was very open and explained issues w/ our systems. Unfortunately he was not able to find the leak that was indicated due to low Freon."
diane F. kansas city, missouri April 07, 2022 "They called before they arrived. They introduced themselves and let me know what they needed to do. They performed their work, provided me with information on their inspections and were on their way in a reasonable amount of time."
dorothy R. kansas city, kansas April 07, 2022 "Technician was courteous and informed me of performance of my system."
ted C. kansas city, missouri April 07, 2022 "Very efficient let me know results, didnt just hand me the paper report."
evelyn H. grandview, missouri April 05, 2022 "It turned out that my gas had been turned off due to workers on my block working on updates to the infrastructure. The technician found the notice about it on my front steps. So I had to call the gas company to get it turned back on."
dorothy P. kansas city, missouri April 03, 2022 "The technician arrived at the scheduled time. He came in introduced himself and processed to do the job that had been scheduled. I was very impressed with the wealth of knowledge Moe came with. The questions I asked was answered immediately."
david R. overland park, kansas April 03, 2022 "The technician was on time, courteous, and resolved the issues I was dealing with."
demetria P. kansas city, missouri April 03, 2022 "Andre was very knowledgeable and suggested a change in air filters while explaining the best MERV ratings to use that would be beneficial for my systems."
dean C. kansas city, kansas April 02, 2022 "Very helpful, and told me about options I could get. Very satisfied so far."
abe N. overland park, kansas April 01, 2022 "Service guy was on time, friendly, and seems knowledgeable"
devra C. olathe, kansas April 01, 2022 "The technician was very informative and told us some things we didnt know about our system."
jacob R. eudora, kansas April 01, 2022 "Didn't mind me out there with him while he service my air conditioning unit, which was awesome. I've got a toddler and dogs so it helped to keep them calm."
roger M. prairie village, kansas March 31, 2022 "Everyone was professional and there were no issues."
gene M. kansas city, missouri March 30, 2022 "Arrived on time and completed the installation of the new EV light promptly."
cindy D. overland park, kansas March 30, 2022 "Servicemen were here on time, very professional and performed service efficiently."
scott E. roeland park, kansas March 30, 2022 "Courteous and efficient. Really appreciate that they didnt try to sell us additional goods and services."
greg W. shawnee, kansas March 30, 2022 "Ron was great, I had called prior to the service to make sure that the technician brought an extra filter a vu light bulb and there seems to be a break down in communication for the call center to the technician as he was not aware of either requests"
kevin N. shawnee, kansas March 29, 2022 "Courteous and professional men. Houston stayed an extra half hour for my wife to get home before explaining the system to us both."
anthony M. kansas city, missouri March 29, 2022 "Friendly, professional tech. He explained in detail what he found and the fix. He was TERRIFIC!"
wilma K. lake winnebago, missouri March 28, 2022 "Michael was on time and got the job done. Was very nice, and respectful. Even nice to my Little cavachon doggie."
kurt K. kansas city, kansas March 27, 2022 "Jim was knowledgeable and friendly. He got the job done in a timely manner."
william W. kansas city, missouri March 27, 2022 "Technician was very polite and seemed very competent."
carolyn O. overland park, kansas March 27, 2022 "Moe did the checking of the AC like he was supposed to do."