Neal Harris Service Experts Heating, Air Conditioning & Plumbing Reviews

"Mike is a very good serviceman Did his work neatly an efficiently"

"he was very thorough"

"Responded to emergency call on a Sunday. Called beforehand."

"There's always room for improvement!"

"Zack was very prompt fast and very fair!"

"Our furnace was serviced by you one month ago. It stopped working. Tech said probably no parts were available for discontinued model. It was afternoon on a Friday. Said probably only solution was a new furnace. So I bought a Carrier from Bob Hampton."

"came early"

"Prompt and professional and courteous."

"On time. Called before. Courteous answered our?"

"Very professional. Good service."

"You came the same day. The guys were totally appropriate. The work was done well and quickly"

"Technician was pleasant, informative, courteous and seemed to know what he was doing. (I'm no expert on HVAC so I assumed he knew.)"

"Tech seemed very knowledgable, was cordial & on time."

"Courteous, professional, on time, great job! Will request him next service time."

"Zack was very nice and customer service oriented. He took the time to talk to me about our furnace system and care."

"Daniel was very knowledgeable, thorough and respectful . He explained in detail various items and possible situations ."

"Pleasant and efficient"

"He was well prepared for the task and very understanding of my situation."

"I am a manager. In my mind no one is a ten. He was professional and timely."

"The technician was prompt, patient, and professional. My cat adored him."

"Prompt arrival, professional and thorough service and recommendations."

"Jason and crew were polite and finished within appointed time"

"Polite, efficient, professional, and informative"

"The representative was pleasant and answered my questions"

"Tech was professional, friendly and very knowledgeable. He fixed my issue quickly. Super satisfied!!"

"I was very satisfied with his knowledge of his job and he was polite. Good man."

"Very prompt service on a cold, snowy day. Appreciated the fast service especially on a weekend."

"The Tech that was on call was not qualified to work on Boiler, his attitude was less than professional. I pushed back and waited for Chris and Michael to return the following day. They found the other tech left things disassembled and in array. Their are few Boiler Tech out there and that is why I choose Neal Harris!"

"Arrived early and finished work in timely fashion. Tech was nice and friendly. Gave good information"

"Professional, pleasant and quick"

"Ivan determined 3 things that needed to be replaced, two of which I was unaware of. He said we should be having better service from our furnace now He also urged us to have our ducts cleaned out, and could give us a good recommendation."

"I was very pleased that Kevin came out so quickly to help us. He was also very professional and took care of our issue."

"Very knowledgeable friendly a very good example of your commitment to the customer"

"Michael was very thorough and courteous when he came to do my furnace maintenance."

"Quickly, quietly and efficiently got job done."

"No problems"

"Well I THINK I'm very satisfied...nothing has gone wrong. Kevin was very nice, very careful (covered his shoes), seemed to be thorough but what do I know? I think it went just fine."

"Been using company for well over 20 plus years. Always respectful and have not had a bad tech or experience with the company. Just purchased advantage program and a new unit so tack on at least 15-20 years to business relation."

"He fixed the humidifier so water would go through but did not put a new hose. I checked this morning and water was everywhere. Someone came and put new hose on this morning."

"Quick and professional installation and instructions."

"His excellent on time service and answered my questions."

"Right on time; nice guy, very honest and helpful."

"First technician came to perform furnace check up under maintenance agreement. We were told that the humidifier was not "on" and that it wasn't connected to the thermostat which meant it had never been connected (new furnace installed June 2019). Per the technician, he could not get the humidifier to work because there was a broken piece in the black box (modem for thermostat - not sure of official name) and that a part would have to be ordered and replaced before the humidifier would work. The technician said that the part would be covered under warranty. I was frustrated because (1) how was it that the humidifier wasn't on and working when the furnace was installed (2) it shouldn't even be a question that it would be covered under warranty if it was broken during the installation, and (3) as a customer, I am not sure how we would've known what is working, what isn't working - I don't feel like we got a walk-through of the ins/outs of the new system except for using the thermostat - even setting up the app with a representative would've been helpful and/or a follow up for questions. After the first technician left, it was a bit chilly in the house so I went upstairs to the thermostat to check that the system was heating and that the system was on schedule to adjust to that time of day setting. The thermostat would not come on and stay on. The display screen was black. I tried turning on the thermostat but it said it was not connected and went black. I called the main number and the gal tried touching base with the technician but was not successful. She said they could send a technician out later or in the morning. Since the system was working fine (or so it appeared) before the technician arrived, I was frustrated that I didn't know if it was working or not because the thermostat would not come on. I told her it needed to be tonight because if the furnace wasn't working there would be no heat in the house. The 2nd technician arrived an hour or so later. He said he may or may not be able to fix it without the part tonight. However, everything the 1st technician had mentioned to me earlier was not what was actually happening. Apparently, the humidifier was hooked up but the wiring had been separated in the "black box." He's not sure exactly which wires were not connected all the way because he took all the wires off in the black box and reattached each of them. And the furnace and humidifier worked fine after he reattached all the wires. Thankful that the 2nd technician was able to get our furnace back up and running. A bit concerned/frustrated that the 1st technician had a totally different diagnosis that doesn't appear to be anything that was going on. Not sure if the 1st technician is fairly new to the group but it would seem that he needs to get some additional training on the furnace type that we have installed so he can correctly/efficiently perform maintenance on these furnaces instead of creating more time/work for other technicians and/or frustration/concerns with the customer."

"Technician was very knowledgeable, recognized the problem quickly, and fixed it quickly. Also did an inspection of our other toilets as a precaution."

"The technician explained what he was doing and made sure I understood"

"Technician was professional and got the job done quickly."

"We were charged $84 for the technician to put in 2 batteries (we provided) into the thermostat. That took care of the problem. We had no idea the thermostat had batteries in it. When we called and explained our problem with the thermostat could your rep not tell us about Checking the batteries ???"

"Logan is very professional & knowledgeable. Honest!"

"On time. Pleasant guy. Very efficient."

"Followed through with promise of anticipated services."

"Great service"

"on time and very curtious."

"Because I had heat when Logan left, I was satisfied. My knowledge is limited so I trust what he said and did/"

"Tech was great, seemed experienced and friendly."

"FRED ACTIVATED MY HUMIDITY SYSTEM WHICH THE PREVIOUS TECH. FOULED UP. HUMIDITY WENT FROM 20% TO 37% !"

"The technician was very honest with me in that it was necessary to purchase a new water heater"

"I thought the technician was fine, but he found that the humidifier needs to be replaced at a cost of $500. I am VERY DISSATISFIED regarding the quality of that humidifier, as it is only 3 years old."

"I didn't get the name of the technician and there was no charge so I have no record. Very professional and efficient."

"Our plumber's name is Mike. We called him to remount a kitchen waster disposer that had become disconnected from the sink. After he completed that task we asked him to tackle a slow running drain in the kitchen sink. He did so without hesitation. It was a difficult job with some setbacks along the way. He had to rely on his many years of experience in the plumbing trade. After a lot of hard work he finished the job to our complete satisfaction. When we need another plumber we will ask Neal Harris to send Mike."

"We had technicians out 4 times and they never had the right part. My shower drips more than before we called this company."

"He let me know some things I needed to know, like my filters."

"Explained options and comparisons thoroughly, detailed, kind, professional and amicable or easy to talk to."

"Efficient, courteous and professional tech."

"100"

"Nice guy"

"IF SOMEONE READS THIS, MY HOPE IS THERE WILL BE FOLLOW-UP-- After buying a new HVAC system, we heard loud noises on Friday night (12/27). We had no heat & found water leaking from vents in the basement. I called Saturday morning and was told a tech could come out, but they could not tell me when and stated there would be a charge for the service call. We got very little sleep Friday night & had to cancel plans for Saturday to wait for the tech. Edurdo said the ducts had not been installed correctly. He did what he could to remove the excess water that had leaked on the floor and back into our heating system. He could not make the repairs, but got the heat working and set up an appointment for Monday (12/30) to have all repairs completed. Chris came out on 12/30 & confirmed the installation was incorrectly done so repairs would have to be made at a later date by the installation techs. An appointment was set for January 7th with the repairs estimated to take 2-4 hours. Both techs were very nice, but neither one could make the needed repairs. Both could tell as soon as they looked at the ducts that they were not installed properly. This has required schedule changes for me twice and will take at least one more. This is very time consuming and inconvenient. I also have concerns about the water damage to our newly installed system. I will not share these experiences with others until Neal Harris has a chance to take action in responding to my concerns."

"Friendly, professional, efficient, easy to schedule."

"Complete clown show."

"The technician and sells person tried to convince me that I needed a new furnace and offered the advantage program to lease a furnace. I called another heating and cooling company to come out, and they didn't see anything wrong with my furnace. He turned on the gas so that the pilot light could ignite and he cleaned my flame sensor. My furnace has worked fine after this was done. I feel that the Neal Harris technicians just took $99 from me and did nothing but try to up-sale."

"Time spent with us upon completion Was very beneficial."

"Eduardo misdiagnosed the problem. He said its an inducer motor. I called Don West Heating and Air. 29 years in the business and he fixed the ignitor switch for 112.00. Not the 800.00 part Eduardo was suggesting. I was not told of the 99.00 service fee when I made the appointment with Wendy... and not sure what the 99.00 even paid for at this point."

"Thorough and courteous."

"The humidifier selenoid needed to be replaced although it was less than 2 yrs old. I feel that it should have been guaranteed longer."

"I found them honest, I think the installation was excellent and they answered all of the questions my wife and I had concerns about. thanks for all of your help."

"Tech was very thorough and instructive."

"HE WAS ONLOY THERE FOR 15 MINUTES! HOW THOROUGH OF AN INSPECTION CAN BE DONE IN THAT SHORT AMOUNT OFTIME? He did change the filter, but when I asked him where the old one was, he kind of changed the subject. Did he leave it in the basement?"

"Before the technician's started the installation work, I informed them that I work as Engineer at my place of employment and have high standards. I presented my expectations and told them there was no room for errors. If the installation didn't meet my standards, they would redo any poor workmanship that was visible. Both technician's understood the rules and guidelines I presented. The Neal Harris / Service Experts were very professional and completed the install to my satisfaction."

"Excellent knowledge, great installation."

"Fast thorough inspection. Friendly tech good visit."

"The technicians were very neat and well mannered. They did what they were supposed to do in a timely manner. Did not disturb anything or take a long time."

"Technician was great; he was a true salesman, gave a great pitch. However, based on three other quotes we have received, both the cash option and advantage program are ridiculously overpriced. $16,000 for a new HVAC system (not even including duct work!) or $27,000 all in with advantage program and you do not even own the equipment after ten years is way off base, particularly considering that is not even our Hugh end option but the base model. We could never consider those prices considering the most expensive of the other three quotes we received was only $10,500."

"The technicians were very knowledgeable and friendly."

"Efficient service"

"Serviceman was thorough and also polite."

"Jason is excellent, well knowledge and very pleasant despite having to do such a heavy job. He has expert knowledge of the new system. Afterwards, very patiently went through and helped me about the thermostat setup. He is the person that every company should be proud to have and keep as a treasure!!"

"Very professional, quick and all are questions"

"Great guy! Serious , right to the job! Felt he really knew what he was doing! And was concerned about our system.."

"It was clear that the tech knows what hes doing, and he explained well when I asked a few questions."

"Justin did a fantastic job."

"Called and gave me his name, came when he said, told me a representative may be coming as well. listened to my concern about filter and questioned about any problems...there were no others. Got to work and pleasant to be in the house."

"Arrival on time; friendly; thorough;"

"Excellent timely courteous service, as alwayd"

"Thorough, knowledgeable and polite, efficient"

"Tech was very nice & very respectful. He phoned ahead & came on time."

"They were great! Answered questions, polite, professional and thorough."

"Trainee was friendly and conscientious but has been trained in the Harris sales-intensive approach of presenting grossly overpriced repairs of dubious need."

"The sales rep, Austin Robinson, did a great job of explaining to us all of our options. He seemed very knowledgeable about the available products , and answered all of our questions"

"Issue was identified and addressed, temporary work-around put in place in an efficient and professional manner."

"Explained what he was doing and other information."

"NH called at 8 am saying my technician was on his way. My appointment had been scheduled for 4-6 pm."

"On tome. Polite. Efficient"

"Technicians arrived on time and performed the service efficiently. I also appreciated their care to keep from tracking water and slush across my carpets and floors."

"He explained everything. Loved that."

"the things me and zach talked about did not happen as discused"

"You do not carry the part so it will be over a week for my heater to be fixed in the middle of 20 degree weather"

"Micheal did a good job communicating with the client."

"He checked everything and gave me his recommendations."

"Excellent service"

"Very professional"

"Justin did a great job - was very professional and explained everything he as doing."

"Michael provides great info on how we could make our system better with options and pricing"

"Scheduling was prompt and accommodating. Service technician polite and respectful."

"No problems"

"I have had Neal Harris for over 20 years and have never been disappointed with their service or professionalism. They give me confidence that the job will be done right and fairly."

"Did everything expected."

"On time. Very professional. Explained everything to my satisfaction after inspection and repair wad completed."

"The technician found that our humidifier was not working due to a malfunctioning shutter valve, and he explained the two ways that it could be repaired."

"Austin was very kind and knowledgeable."

"On time, a professional approach, seemed to know what he was doing (I cannot judge), and was informative."

"The work was performed as requested."

"Mike was a good listener and willing to satisfy my needs."

"2nd time someone came out and still no resolution"

"Eduardo is very courteous and friendly. After inspecting, cleaning (and whatever else is needed during a check-up), he explains what he did, the condition of the unit and amy areas of concerns."

"Technician was on time, friendly and efficient."

"problem diagnosed awaiting product for final repair in a few months"

"Too much trying to "upsell" items. Request items that are "iffy" to perform at this time"

"He was very pleasant and helpful."

"My original problem (heat pump not shutting off) started Sunday, 12/1. I called & tech Logan came within 2 hrs. Heat pump had finally off by then, thank goodness. He couldn't resolve wiring issues. Said needed another set of eyes to be sure. 2nd tech Daniel came Monday. Appreciated his honesty of saying heat pumps not his area of expertise and needed Dalton. Dalton couldn't come (sick), so I said could/would wait until he or another was available. Chris came out on Thursday evening and stayed until all wiring issues for thermostat, air handler, and heat pump were all resolved correctly. I do appreciate every one of their efforts so much. 3rd time was a charm (hopefully). All seem to now be working properly and correctly."

"Technician went through service call and our system features including our humidifier."

"It was timely, done quickly and very professionally."

"Luis was very thorough and patiently and clearly answered all my questions."

"Daniel did an effective and friendly job of identifying our furnace's equipment needs, explained their condition and problems, and what options we had; he explained each step along the way and show me the outcomes when completed. I give that high marks in competence and customer service!"

"Tech was not aware I had recently renewed my service agreement. Tech did not call prior to arrival."

"good service and recommendations, but uncertain about answer to question."

"Very quick response accurate diagnosis and repair."

"Two technicians performed our yearly furnace tune up in the morning. All seemed fine, but after Josh left, the furnace wouldn't turn back on. Customer service sent him back, as soon as possible. I didn't get a 30 min window, so I had to have him leave before solving the problem to get my kids. He called in for another technician to return, as promised, and this technician arrived within the window. This tech tried several ways to trouble shoot the problem, including asking other techs, but when he couldn't, he called in his service manager. This tech was very polite and waited outside for his manager to arrive, which happened in 20 min, like he said. Together, this tech 2 and the service manager determined the gas wasn't being released at the right pressure, and made adjustments. They answered all our questions and were very professional. So, I'm very happy they were able to identify what went wrong, fix it, and assure me that it wouldn't happen again. However, the problem was a result of disturbing the valves/etc under the panel during cleaning/ diagnostics. Recommendation is to advise techs of this potential outcome to prevent it happening again."

"Well done job"

"Cliff was knowledgeable and patient with my questions."

"My service team was on time, very informative and friendly, and they diagnosed the problem with my furnace quickly."

"The technician is knowledgeable, and friendly"

"Service man was very knowledgeable and explained everything he did."

"Technician was very polite, friendly, and knowledgeable."

"I don't remember the technician's name. He knew what he was doing and he didn't try to sell me something."

"On time. Very nice"

"very friendly answered all my questions"

"very thorough"

"Logan did a great job. He was quick to find the problem and had us up and running in a short time."

"Ivan was very kind and did a great job."

"Logan was very helpful with service options including pricing."

"They were very nice and friendly but I get sick of the constant upsell."

"Ryan was wonderful & diagnosed & corrected several plumbing issues."

"Josh was efficient and tidy."

"Tech was personable and friendly"

"The end result was satisfactory, my appointment window was between 12 and 2 p.m. Technician was late, had the wrong part and job wasn't completed until almost 6 p.m."

"Very courteous and informative. Let me know exactly what he was doing."

"Technician was very professional"

"Louis was thorough. Althought efficiency of furnace was only listed as 905 on a 95% furnace that has hit that target for the past 10 years. He did the same thing to my daughters as well while he was there and hers has hit 96% regularly. sorry I'm into the exact details..."

"Very professional and did a good job, but the toilet started leaking again so I don't think we have solved the problem."

"You can tell Mike takes his job seriously. He was thorough and made good suggestions."

"I was pleased with the service person did a good job"

"The loud "whine" our furnace was making has been eliminated."

"Very informative and helpful"

"The technicians were prompt, helpful, polite, knowledgeable and were able to handle the unexpected."

"He forgot to order the filter needed for the new furnace. Job is not yet complete"

"great crew and quality work"

"The technician arrived at the promised time scheduled. Provided service in a timely manner. Left the area clean."

"I made the appointment to repair my outside faucet. The pipe inside was bent and the inside piece broke when Ryan replace the inside. He really wasnt sure where the water line to replace the damaged pipe. Ryan capped the water line and said it would be done in the spring."

"He was courteous, explained it all and even helped me with something I had to move. Nice!"

"The technician seemed knowledgeable and his work was accurate."

"Greg M & Sam W were great."

"The technician was prompt and courteous. He answered my questions, identified and fixed a small problem and performed the inspection promptly."

"Tech Logan did a good job locating the issue with my furnace and getting it fixed."

"No technical support available during technician visit."

"Quick, Efficient, and courteous. Knew what they were doing, did it and got out"

"Service man was polite, helpful and thorough."

"Very good service and help. However, was unaware our humidifier wasn't covered by the maintenance plan we have."

"Arrived as promised. explained that the humidifier was not operating properly. Fixed it checked the T stat and was very knowledgeable ."

"no problems"

"Daniel is very professional, knowledgeable, and is an exceptional technician. Arrived on time, introduced self, and explained what he planned to do. He also showed us how to utilize our smart thermostat. We hope Daniel can come next spring to service our A/C."

"Kevin called ahead, arrived when he said he would, was very friendly and efficient. Thanks"

"Cliff was very professional and made sure everything was taken care on the furnace. Also he helped me to clean out my humidifier and replaced it with a new one.Matthew and Cliff found a leaking pipe that was attached to a new watermeter installed by a City Contractor. They gave me enough information to determine that the contractor was at fault and I got it fixed. Cliff gave me detailed information on how to handle the water shut off valve (which I needed) he asked me if I had smoke detectors and carbon monoxide detectors"

"Hard worker who paid attention to quality of work. Pleasant and professional."

"You called ahead to let me know he was coming, he arrived on time and was very polite"

"Twice arriving later than scheduled windows. Wasted three hours of time that I can use at work."

"Prompt and knowledgeable"

"Dakoda seemed insecure in his discussion with me. I think he did an acceptable job"

"cALLED AHEAD, ARRIVED PROMPTLY AND WENT RIGHT TO WORK."

"He provided service. However, I felt pressured to purchased additional items that may or may not break. Disappointe"

"Zach and his Technician checked our furnace and humidifier."

"He took care of any concerns I mentioned"

"Fred was excellent in all aspects. Professional, courteous and knowledgeable."

"This crew did a very good job and they worked patiently and made sure it was right...I was very impressed."

"Good service provided"

"The sales associate I spoke with on the phone was very professional, and the installer did a good job, but I was supposed to be contacted by the end of the week about installation of a supplemental safety device that is now required by code but that the installer didn't have with him. I still haven't heard from anyone."

"he was very nice and knowledgeable."

"I was somewhat disappointed that a trip charge was assessed as the issue was found during a regularly scheduled maintenance."

"Tech was very professional, thorough, courteous and knowledgeable."

"The service technicians were knowledgeable and performed the service expeditiously."

"The drain on the upstairs system obstructs - severely - access to the filter. I SERIOUSLY doubt we could change the filter without great difficulty since the tech had serious difficulties doing that. It's a new system but should not be plumbed like that and should be rearranged soonest. Really not this tech's fault, either!"

"Tech was very thorough with the inspection and service."

"After reemphasizing that all we needed was to get a furnace duct damper adjusted and don't want to spend 3500 dollars for putting two zones into the system, the technician took a pair of pliars and moved the damper. 99 dollars for the call and tweaks to the ducting."

"First phone call i received poor help and nasty attitude, had to call again next day and spoke to very helpful and apologetic person who scheduled visit. Tech who came out was late but but was helpful as he fixed the poorly installed equipment the prior technicians did"

"I felt the prices charged were too expensive."

"Your company tuned up my humidifier attached to furnace on 10/25/19. 15 days later I hear water running, call your company, tech comes on 11/13/19 & turns switch on water line from full force to medium force, thus slowing water to humidifier. No more running water sound. I should not have been charged $84 for something the 10/25/19 tech should have done with his tune up. I would like Neal Harris Service Experts to reimburse me for this cost. I have a long time contract with your company."

"Cliff was very informative and provided the best customer service. My wife and I were very happy with his work. Thanks Cliff."

"Did a thorough inspection of my furnace...explained everything when he was done & gave suggestions on what we could do to make our furnace last longer"

"Ryan is always efficient, timely and courteous!"

"Good information to know about your heating system"

"Friendly and efficient"

"Prompt on arrival. Pays attention to the task at hand and completes it in a prompt manner. Provides good information/suggestions."

"He was prompt, efficient and did a great job!"

"Tech was prompt, answered questions and gave me info that was logical and easy for me to understand."

"Came out same day and got us running again. Great service once again."

"Tech was knowledgeable Polite and respectful"

"The upstairs programmable thermostat does not appear to be functioning properly, Temperature is set for 68 degrees, temperature reads 76 degrees."

"Courteous, helpful and conscientious."

"Arrived on time, explained what he did, turned off all basement lights when done."

"Ivan was very thorough and professional. He did a good job. It was also good to have Paul there to cross train and provide quality assurance."

"Technician Ivan was very professional from the minute he walked in the house. After servicing the furnace he took the time to explain what services he performed on the furnace and several things that need to be replaced."

"He was polite and explained everything to my satisfaction."

"Tech diagnosed problem but did have access to part needed."

"Service is alway great."

"He was very helpful and knowledgeable."

"Ron did a good job"

"Very helpful."

"Both guys found problems with the original water heater installation."

"On time, clean coming and going, great service"

"Quick, efficient,knowledgeable."

"Professional, friendly, and quick."

"I was extremely pleased that Neil Harris was able to fix my furnace issue in less than 8 hours from the time I called requesting service."

"Your technicians used scare tactics to try and get my wife to pay ridiculous amounts of money. I went and got a second and third opinions. Ill never do business with you and will do whatever I can to make sure no one else does either. Additionally I asked for a line by line breakdown of the charges and couldnt even get a call back. Time to look yourselves in the mirror."

"He arrived promptly and was very polite and professional. As the technician serviced our furnace for winter, he noticed an issue with a valve. He explained what was happening very clearly. We decided to have the repair done immediately and he completed it. Everything working well!"

"Appreciated that he found the problem with my humidifier."

"Tech was very knowledgeable and prompt with his show up service schedule time."

"Just because the furnace is 24 years old doesn't mean that it can't be repaired. Technician recommended the replacement of major parts...then the RSC who just happened to be on the call at the same time said it was time to replace the entire system. No work was done. Had another company come in - they spent 10 minutes cleaning a part and the furnace has been running like new ever since! In addition, I have received 2 bids for the replacement of the equipment that are half what was quoted by Neal Harris."

"Good service"

"very thorough"

"Good, professional service rendered."

"Ivan was very pleasant, knew his business and was very thorough."

"Technician and sales rep were helpful and polite. No need to send sales rep every-time but seems to be the new process."

"Very professional customer service and technician."

"Zach arrived early, worked independently and serviced our furnace in timely and good manner."

"On time, professional and provided a review of the furnaces current status."

"On time. Courteous."

"very professional"

"He tried to explain everything in terms I could understand."

"Technician didn't call 30 minutes before arriving, spent less than 30 minutes on service call, didn't appear to clean humidifier line or indicate if filter needed to be changed but instead attempted to sell me a new humidifier for $399 and another nearly $600 in other services. Argued that the lease program you are offering "wasn't really a lease." Told me I had to provide a voided check to renew my Plus Maintenance plan or "I wouldn't get any benefits" (I had never been told that before and always paid with a credit card). Overall, I question whether the technician did anything to service my furnace and was only here to try to sell upgrades and a new HVAC system. I do not want this technician to provide any future maintenance or service calls. And I am considering stopping payment on my voided check as I regret providing it as it smells like another scam. I will be looking for a new service provider at the end of my Plus Maintenance plan next year."

"It still does not work. Tech did not fix it."

"Fred was efficient, courteous and explained everything he was doing in checking my furnace. He was easy to talk to and answered all the questions I asked him. He showed up early for the appointment and called me himself about a half hour before arriving."

"This guy has helped us numerous times. Not just with maintenance, but after a lightening strike 3!years ago, he worked tirelessly to restore our service. He is THE BEST"

"There is always room for improvement."

"On time explained the process and did the job..."

"This was for attic insulation. He did not come to the property and had to refer my request to another attic insulation company. Just FYI that I cant really effectively rank the following questions but it wont submit until I provided a response."

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"Daniel service tech very knowable and professional ! On time and gave great service"

"He was on time and efficient and seemed very competent."

"As he has consistently done before, Dan did a thorough and professional job. Although he was a little late, I received a call informing me that he would be a little late. It was no problem."

"Daniel was very pleasant. He seemed very knowledgeable about the system and even checked my contract to make sure I got all the equipment and services I paid for."