Neal Harris Service Experts Reviews

"The technician was very helpful in finding the problem, fixing it, and going beyond in helping with the outdoor coils."

"I feel Jeff was honest and he was very fair"

"Came in and got the job done and out in a reasonable amount of time. Treated my home with respect. Everything is working good."

"the Tec was very knowledgeable and courrnesty"

"Keith was very informative and helpful in navigating my issues. He gave me tips for the future as well."

"Wesley was really helpful and effective when he responded. It took multiple calls to get him to show up. The shower cartridge is not working properly and I contacted the dsipatecher and Wesley to fix the problem but I have not heard back from either. I hope this review will help me to find a solution"

"No one ever showed up or called me. I understand you all are busy, but I did make sure I could get off of work an hour early to be there at the scheduled time frame. A simple text "Hey we are too busy and not taking on any new projects" would have been fine."

"Service was provided earlier than scheduled. Aziz was knowledgeable and polite. Took care of our problem quickly and the price was great!"

"On time, informative and helpful."

"Fast efficient and knowledgeable. Friendly"

"Technician said I needed a new fan motor and would be back on Monday. It is Friday and I haven't heard anything."

"The technician was excellent. He was very professional, knowledgeable and helpful."

"Knowledgeable helpful friendly service"

"The installers, Arcadio S., Paul W., and Oscar J. were very efficient and courteous."

"Sent same tech that checked my ac last year. Liked how he explained things"

"the tech was the best I have ever had.....did a Tremedous job"

"Politeness and professional provider"

"service call did not produce any results and were significantly overcharged for a visit as compared to what was told by Amanda on the phone prior to the call"

"Did a good job and was courteous"

"They didn't fix anything. they only wanted to sell me things I didn't need"

"My technician was very thorough and very respectful."

"Very professional and explained what he was doing."

"They made many mistakes on installation and had to have several other techs come several times to do it right. It took about 10-12 hours."

"The tech was very knowledgeable."

"Very courteous and professional. Did not rush to get finished."

"The two guys were very thorough. They helped me learn more about the heating/cooling system in my new home."

"Arrived on time; was polite; knew what he was doing."

"Told mus when he would here and very courtious"

"You sent the RIGHT guy out and he knew what he was doing."

"Very professional technician!"

"Representatives were very informed and professional."

"I felt the person you sent Moe, was trying to hustle me. He tried to pressure me into replacing the ultra-violet light, my system is new, only 3yrs. old and he stated that they have to be replaced every 2yrs., I said no and he said ok but the next time the system is serviced it will have to be replaced, those things last a long time the old units light lasted 17yrs. and was working when the system was replaced, and then he said my service agreement had expired and I had to renew it right away, that was a huge lie! My service agreement doesn't expire until 7/7/22, I didn't feel like arguing with him and renewed the service agreement, he acted like someone on commission. I don't like lairs and being lied to, please never send Moe to service my system anyMO."

"Always on time and error free."

"The Neal Harris Service Technician, Moe, was professional and helpful. Thank you."

"Both gentlemen were very knowledgeable, and professionals. We thank them both so much."

"on time, very professional and knew their stuff"

"On time, very polite"

"The technician was very helpful and polite. He solved my problem quickly and professionally."

"The men checked the inside and cleaned the outside unit."

"Both young men were very polite and patient. We have a new baby on oxygen, so I was a little nervous."

"great installation work. professional and tidy."

"I would like every technician to show up with a mask ready to put on. Otherwise, the technician was excellent."

"Service Experts is always professional, on time and error free."

"Tech arrived on schedule and got right to work. Changed out furnace air filter and cleaned A/C condenser outside. I was a bit disappointed that the A/C capacitor had to be replaced when the unit was less than 1 year old."

"The technician explained everything and performed his task without flaw"

"Equipment seems to have been installed satisfactorily. But several problems remained after they left that someone had to come out the next day to resolve. Could have taken more time to explain the thermostat."

"Friendly , on time, fast"

"Punctual and very thorough."

"The technician left our upstairs thermostat at 72, way too hot for upstairs. We rarely go up there now that we're empty nesters so we didn't realize it for 3 days. He also knocked my baby gate off of the stairs and broke it. He tried to shove it up there the best he could, but it wasn't even close to level and the door wouldn't latch. He broke it. And then he didn't even say anything about it. I don't want him in my house again"

"His knowledge of what needed to be completed and on time service."

"The technition was on time and he was very curtious, but he did not put the folding chairs and card table back in the furnace area."

"Andre was professional, prompt and happily answered questions."

"Just one thing, After I scheduled my Spring tune up, I was called 3 more times to schedule Spring tune up.... had enough with the phone calls. I did appreciate the first one to remind me and get scheduled."

"He was early, made us aware of our cost options, solved the problem with our commode and was quick and thorough."

"The technician was very friendly and polite. Answering all of my questions. Offered me the warranty but was not pushy at all."

"John was very good and extremely professional."

"Every technician that arrives at our house is prompt, courteous, careful to cover his shoes, and competent."

"10"

"He came in, did the job and even tho he was not within the time window that was quoted he got done quickly"

"The technicians were prompt, thorough, and courteous."

"Did everything expected."

"Completed job"

"Job completed"

"John was one of the best people you've sent out in a while. Friendly, punctual and efficient. I was going to call if I hadn't received this survey first. Too many times people just complain, so it was important to us that you know how well he did."

"timely, efficient, thorough"

"Professional and good work."

"very professional"

"Yeah was very helpful, knowledgeable, and professional. Best service experience Ive had with Neil Harris."

"Professional"

"They were on time and did a great job. The important part is I wasn't left waiting for over 6 hours ."

"Friendly, communictive about work, and I trust him."

"The installation of the furnace and AC went well. However, the following morning we discovered the furnace had been turned off along with several of the breakers that allow us to operate appliances - an inconvenience at best"

"The technician was great. No issues at all, very professional. I was a little surprised that a filter replacement was going to be $168 when I found the exact same filter on Amazon for $45. Otherwise, still appreciate the service checks."

"On time and repaired quickly!"

"Feel like Moe was very honest and only sold me what was needed."

"They called when they were on the way. Friendly. Not trying to sell me something."

"Spencer, and his trainer Jake did a very fine and efficient of cleaning and inspecting our CAC."

"Brad and Roy did a really great job both inspecting and presenting."

"Satisfied with the job done"

"Technician was on time, very thorough and knowledgeable"

"AJ went above and beyond. He was very knowledgeable , worked hard, did an excellent job. He was very polite and kind. Send him back, next time! What a nice young man! Your next questions should have the NA on the left next to the number 1"

"Daniel showed up told me what he was doing every step and I like that."

"Dakota was very professional and friendly"

"I was pleased with the quality of service provided as well as the courtesy and friendliness of the two technicians who came to my house (Shea and Aziz)."

"Weve been customers since 1992. We've always known your techs try to upsell potential issues, the work done was good, so we just ignored it However, this time went to far. The tech indicated our duct work was extremely dirty. He recommended duct cleaning. However just 3 weeks prior we already had our ducts cleaned. So we sent the following via email to the Duct Dr, but we'd also like an explanation from Service Experts. "To whom it may concern, On 4/14/2022, Service Experts performed the annual check of our Air Conditioner. The technician went over the results of his inspection and one of the issues he brought up was our duct work was very dirty and he recommended duct cleaning. I said, that's strange, because we just got our ducts clean the end of March (i.e., 3/24/2022). He asked by who, I told him the Duct Dr. He basically just went on to the next thing. Additionally, on the inspection paperwork the technician documented it in the section. Under Health and Safety Concerns, "Duct work extremely dirty" "Recommend Duct cleaning". How can this be when just 3 weeks prior we had our duct worked cleaned by your company? We are confused, please help us to understand. I am also sending this to Service Experts to explain. Jerry and Julianna Young 607 NE Independence Ave Lee's Summit, MO 64063 816 419-1161""

"You rescheduled because of weather and then didn't show up or call."

"Raymond was great!"

"work well done"

"Professional"

"Very freindly young man who was very helpful"

"Dakota was within timeframe, friendly and professional. Thanks Dakota."

"They were very helpful and professional."

"Very efficient young man. He took very good care of my equipment and explained his work . Most service people do but he was extraordinarily courteous and kind."

"expected a routine maintenance visit but ended up costing over 3500 dollars"

"Andre was on time and worked efficiently. He was friendly and answered any questions that I had."

"Very personable technician who did a thorough inspection and was prompt."

"prompt and courteous service"

"DID NOT TURN OFF HUMIDIFIER AS THEY NORMALLY DO, BUT OTHER THAN THAT EVERYTHING WAS FINE."

"Very professional friendly, timely and efficient"

"Professional and explanation of what they did and why they did it."

"Always on time, very polite, honest, and explain what they are doing for the service."

"There was some confusion about why the tech was being sent out to my home so he didn't bring the parts that he needed to do the work. It took him a lot longer to complete the job than if he had been prepared. Something didn't work right with his app so he didn't have all of the information he needed to be prepared."

"Ron listened, then did a follow-up at the close."

"This man was one of the best we've ever had."

"Professional, knowledgeable and friendly."

"A.J. was VERY professional in every way. He arrived at 5:50 as I was waiting from 4 pm. He politely said I was his last appt. & if he was too late, he would reschedule. He respected my dinner hour and a scheduled phone call."

"Luis was efficient."

"Very hellpful"

"Always so respectful of my homeand very knowledgeable."

"Service man was efficient, knowledgeable, quiet and effective"

"The tech did all that we requested including shutting down our gas garage heater and changing our air filters."

"very professional"

"Forgot to turn my thermaastate back on Tuesday morning 63 degrees in my house and $47.00 for a filter eems a little expensive ."

"Very professional, prompt knowledgeable, friendly"

"Aziz identified the source of a problem I pointed out with our furnace and he quickly fixed it!"

"He was on time, polite, friendly and professional."

"Tech was prompt efficient and knowledgeable."

"Your tech was prompt, clearly professional, and really informative."

"Very helpful!"

"Happy"

"I do hope you have given me enough room for this response. #1 after checking all out, I would have appreciated being told, verbally, that my air filter in the furnace was way over due for replacement; I found out by noting a comment on the paperwork I was given. #2 after pointing out to me pictures taken of my water heater, I would have appreciated being told what to look for, when a WH is failing and then shown the gas shut off button and then how to release the pressure in the tank and what would transpire once you did so. I am still trying to educate myself in WHs and not over react as to how I feel about Neil Harris. At this I can not check 1-10, I am still attempting to recover!!! Thank you for asking for my responds, I hope this will help you to improve."

"he was quick to respond after speaking with person on phone. it was late in the evening and he was still pleasant. Found the problem quickly and fixed it."

"service was great, our tech Daniel knows our system as he installed it a few years back, he's very knowledgeable and courteous. we would like for Daniel to be our regular tech servicing our equipment as needed."

"The technicians were very friendly, prompt, efficient, and knowledgeable."

"Good service and very friendly."

"Timely service. Explanation as to problem very beneficial."

"He was polite, was on time, very informed and shared information concerning our equipment."

"Did his work well and in a timely manor and was knowledgeable"

"AJ was great. He answered all my questions and was very thorough. I was dissatisfied with the first service tech (last spring) and was thinking of cancelling my service contract but I decided to give Neal Harris a couple more tries. I am now thinking of possibly continuing with Neal Harris as long as I can continue having AJ as my technician."

"The serviceman that came was great. Very honest and knowledgeable. Didn't try and sell us something we didn't really need."

"Andre Salgado, the service technician, was very personable, seemed to do his work thoroughly, and seemed very competent. My reservation, 9 instead of 10, comes from him quoting me a new capacitor for my AC unit at a price of over $300! I looked the part up on line, and can buy it for around $50 retail. And it's perhaps a five-minute job to put it in. Outrageous!"

"Professional, friendly technician. Nice to have the same technician year after year."

"Ontime, kept me informed, and did a great job."

"Good service at a good price"

"no pushy sales pitch"

"Great service!"

"Technicians were fast, friendly and respectful."

"Technician very thorough."

"Ok"

"WAS A NICE PERSON THAT KNEW WHAT HE WAS DOING."

"Friendly honest service"

"Friendly, knowledgeable, and thorough service reps."

"Aziz Belaiche was on-time, very professional and thorough in his analysis of our air conditioning and heating systems."

"Arrived ahead of schedule and completed a/c service as needed"

"Very nice guy"

"Technician was friendly, answered all my questions, & provided pertinent advice about maintenance items I can perform in between annual visits."

"Andre was a very helpful, friendly, and knowledgeable service rep.. He answered all my questions and was someone I'd like to come service my A/C again"

"Issue was a just installed brand new and when turned on is was so loud it was disturbing the neighbors. He said it was too cold to fix it and call for someone to come out on a warmer day."

"On time and friendly"

"He deserve the rating."

"Luis was great but I never give 10's - since there is always room for improvement."

"Fast, professional, friendly, a pleasure to work with."

"We have had several service calls and this is true of them all. They are uniformly clean, neat, courteous, professional, and competent. Our complementsto all who came here."

"The technician, Mo, was very cordial, answered and check thoroughly some questions we had about air flow to part of the house."

"Very thorough in the inspection and preventive maintenance servicing. Great attitude and professional bearing."

"The technician was very courteous and professional. Scheduling was easy and work done in a very timely manner."

"Andre has always been very professional and knowledgable"

"Tech was knowledgeable and happy to share knowledge with me."

"Always on time and error free."

"Kevin, was very polite and thorough"

"Arrived on time and very good service."

"They were courteous, respectful and explained everything they were doing"

"technicians were on time and timely in explaining everything"

"Very thorough and professional"

"Polite, efficient , and fixed problem."

"Our technician was very responsive to our needs and worked really efficiently. He was friendly, too."

"professional and polite"

"Professional"

"Knowledgeable & professional"

"Quick and efficient! And within the designated timeframe."

"The technician was courteous, knowledgeable, thorough and took care to create as little mess as possible when accessing the unit in the attic."

"Representative was professional and courteous"

"Technicians were very polite, knowledgeable, efficient, thorough."

"Service tech was on time and worked quickly and efficiently"

"Professional Tech, excellent customer service"

"Always on time and have taken good care of things."

"The guy was very good at what he did."

"Service is always very good and if there is a problem it will be corrected."

"Polite, efficient and informative"

"Polite, fast, explained things well, had parts on hand to fix issue immediately."

"Service tech was on time, and, had called first to let me know he was on his was. He was very knowledgeable not only about our conventional HVAC, but also regarding our new Heat Pump/HVAC unit. thanks so much."

"very polite and professional and on time explained clearly what he did"

"Seemed substandard from previous service... did not appear to clean inside of furnace, stated that he did not lubricate any moving parts (said they seemed fine), said there was a humming sound in the ac unit that he could fix for $200+ but did not provide any details to support that recommendation. We got this service using a coupon we received from you in the mail and it seems like we got what we paid for. Previous service was much more thorough..."

"Andre was very open and explained issues w/ our systems. Unfortunately he was not able to find the leak that was indicated due to low Freon."

"They called before they arrived. They introduced themselves and let me know what they needed to do. They performed their work, provided me with information on their inspections and were on their way in a reasonable amount of time."

"Technician was courteous and informed me of performance of my system."

"Nice and efficient, as always"

"Very efficient let me know results, didnt just hand me the paper report."

"Technicians are the best."

"It turned out that my gas had been turned off due to workers on my block working on updates to the infrastructure. The technician found the notice about it on my front steps. So I had to call the gas company to get it turned back on."

"The technician arrived at the scheduled time. He came in introduced himself and processed to do the job that had been scheduled. I was very impressed with the wealth of knowledge Moe came with. The questions I asked was answered immediately."

"Employees are always polite and very professional"

"The technician was on time, courteous, and resolved the issues I was dealing with."

"Tech were professional and knowledgeable."

"Andre was very knowledgeable and suggested a change in air filters while explaining the best MERV ratings to use that would be beneficial for my systems."

"Very helpful, and told me about options I could get. Very satisfied so far."

"Kept me informed throughout"

"Obviously very qualified."

"The tech came out early and it was a quick fix."

"Service techs were on time, pleasant to interact with."

"Service guy was on time, friendly, and seems knowledgeable"

"Nice service people - no hard sales tactics."

"The technician was very informative and told us some things we didnt know about our system."

"Didn't mind me out there with him while he service my air conditioning unit, which was awesome. I've got a toddler and dogs so it helped to keep them calm."

"On time, worked quickly, was what I expected"

"Very knowledgeable Workman."

"Kevin is a great representative for your company"

"very professional"

"Everyone was professional and there were no issues."

"Very professional."

"Arrived on time and completed the installation of the new EV light promptly."

"Servicemen were here on time, very professional and performed service efficiently."

"Courteous and efficient. Really appreciate that they didnt try to sell us additional goods and services."

"Ron was great, I had called prior to the service to make sure that the technician brought an extra filter a vu light bulb and there seems to be a break down in communication for the call center to the technician as he was not aware of either requests"

"Courteous and professional men. Houston stayed an extra half hour for my wife to get home before explaining the system to us both."

"Friendly, professional tech. He explained in detail what he found and the fix. He was TERRIFIC!"

"Good service."

"FIXED IT LET ME KNOW REASON IT DID THAT"

"Excellent worksmanship"

"Michael was on time and got the job done. Was very nice, and respectful. Even nice to my Little cavachon doggie."

"On time and efficient"