Neal Harris Service Experts Reviews

"The records for previous work done was not available so the tech did not know if I needed a new part for my humidifier or not."

"My appointment was from 2-4pm and the technician came at 5:45pm! Waited 3 weeks before my furnace filter and humidifier pad was replaced! The technician was very professional, courteous and efficient but the Neil. Harris service was very poor."

"Very friendly. I assume he checked out everything. Said everything was good although others had mentioned potential problems."

"Alex checked my furnace filter and humidifier filter and told me they were both OK and didn't need changing. This usually doesn't hapen."

"Service was fine"

"I have had your service for close to thirty years. that's about sixty visits. Daniel Aguilar did the best job of any of your servicemen in that period of time. He explained things so well, and was so diligent about his work."

"one of your better technicians"

"prompt and professional"

"Very efficient and gave options and suggestions."

"I observed Daniel checking all components of the furnace and he provided me the status of each."

"Kevin and Austin were on time, communicated well and maintained the heater-thermostat. Very polite and neat."

"Well informed and also did a though job."

"on time and pleasant"

"Delivery on time"

"Technician was very professional and knew his way around our equipment"

"The service that I always receive is great and professional. Thanks!"

"Technician did some cleaning and recorded some data about the equipment, but did little else. It seemed we payed for him to look for more expensive things to charge us for. He complained about heat pumps, suggesting that we were duped into buying one, not knowing that I specified heat pumps on engineering projects for many years. He said that the furnace blower motor and heat pump fan motor were bad, but they sounded pretty good to me. His prices were ridiculous. For a fan motor worth about $150 to $200, he had replacement cost around $900+. It was even worse for the blower motor. He said some contacts were bad, and wanted $200+ for replacement, but I didn't see what the problem was. I thought he would at least change the humidifier pad, but that would have been another extra charge. I bought and changed that 15 minutes after he left for under $15."

"Very courteous. On time. Wore a mask; safe."

"He was very informative and professional"

"On time. Efficient at his work. Informed me of some things that were needed."

"The job itself was 9-10, but the fella did not call before showing up a few minutes early, and he forgot to include a part, so he had to come back the next day (which was not a problem, as we were home)."

"comfortable asking him questions"

"Personnel wer professional, competent, and willing to do whatever necessary to gain our confidence."

"Very efficient and informative"

"On the previous inspection 6 months ago, only two issues noted. Now surprisingly after 10 year warrantee expired, multiple issues noted with the result of quote 'failed inspection'. What gives. was this an attempt at a money grab?"

"Timely arrival. Explained what he was going to do to fix the problem."

"Because of his expert knowledge of how to fix the problem."

"On Time, careful, and explained situation clearly"

"Tech was very informative on what he did and why and was able to answer all of our questions on our One Wave R that we had installed a while back by you guys. He was very respectful and personable."

"He gave me bad news."

"Arrived in the time slot. Wore a mask. Did the work in an efficient and professional manner. Explained the problem in terms we could understand. Came back within a few days and fixed the problem."

"He was neat and friendly and corected our guess as to the cause of the leak."

"Love the technicians. Very polite, knowledgeable, and respectful of my home."

"on time; very professional;"

"they did a good job"

"Tech was able to articulate an explanation for any query about each test he was running. Good communicator. Thorough in the process."

"On time, fast, efficient service"

"Very professional"

"Ron was very professional and offered explanations when needed."

"Thorough and efficient inspection"

"tech was very professional"

"Professional, courteous and capable."

"They were very professional"

"Excellent technician and very customer focused"

"Overall very satisfied. I felt the capacitor Ivan said I needed and sold me was overpriced."

"Completed all the work in a timely manor."

"Houston corrected errors that the installers did last year. a year ago it wasn't until Houston came and fixed all of my problems that the installeter and two tech had missed and messed up the system.. If there was a15 I would give it to him"

"Great professional job"

"Mike was personable and helpful. Explained what I needed without being pushy."

"The technician did his work well but when it came to paperwork he had wrong name and address on form. He crossed it out and wrote in correct name. Im thinking he was new. I did get an email with receipt too that was all good."

"Ron always does a complete and professional inspec"

"The sales rep quoted a price for a HVAC unit literally twice the cost of 2 different quotes we received for the exact same Lennox unit. The repair costs quoted were 3 times the cost of other companies! This experience with your company gave me the impression that your company is very dishonest and I would never recommend you to anyone else. It even makes me question the quality of your seasonal maintenance performed on our furnace."

"Everybody was on time and polite"

"Prompt, efficient"

"professional and fast"

"Very pleasant and friendly technician."

"Clear understanding of situation."

"Theres always room for improvement."

"was very meticulous and did all tests and cleanings."

"The technician showed up on time, did the expected work professionally and satisfactorily."

"Took care of problem quickly! He was very pleasant too!"

"Awesome experience all around. Thank you!"

"He tripped the breaker and when he came back to fix it he was rude stating that it wasnt his fault."

"Good Service"

"Very polite and considerate. Worn mask ar all times"

"Very efficient"

"The technician communicated well, was prompt and courteous."

"Quick professional service."

"The technician was on time, found the problem very quickly, and fixed it."

"Reliable service"

"on time. friendly. experienced. knowledgeable. explained service. thanks to most all telephone customer employees.."

"Friendly, thorough, fast and courteous."

"Always competent technicians"

"Courteous and went over service results in detail."

"Service call was found. However, we agreed we needed to replace humidifiers, saddle valves, solenoid valves, etc on both units. We were suppose to be contacted to schedule. That was 1 week ago and we have heard nothing."

"Very helpful and new what they were doing plus they had been here before which is really nice"

"Knowledgeable and easy to work with and answered questions as needed."

"Great, courteous and knowledgeable technician"

"I have trouble believing that my 13 year old furnace needs $1700 of repairs. And our heat pump is 26 years old (when it's really 13). Daniel was probably required to try to entice me to buy a new furnace or make repairs."

"Keith went above & beyond to take care of me. So polite!"

"The guys were on time, were very reslpectful, explained the new operation of the furnace. Everything was clean when they left."

"nobody is a 10"

"I was disappointed that the technician did not replace the furnace filter. I thought that would be changed during each inspection."

"Explained issue regarding iComfort app. Explained some things I didnt know about my thermostat. Reported the humidifier filter and furnace filter didnt need changing."

"Ron took his time and seemed very thorough. Explained a few things he was doing."

"From the initial consultation for our broken old unit all the way through installation everyone involved has been fantastic and very professional."

"The tech, Houston went the extra mile to make me feel comfortable and safe with his inspection and service!"

"Pleasant & knowledgeable tech."

"sink was unstopped."

"Very good service and technician arrived on time."

"Amazin job!"

"Friendly, efficient, courteous"

"Very knowledged"

"Your service person was very knowledgeable about the system."

"Very competent and professional."

"Same guy each check - he knows my stuff and takes care of business. I have no worries - I do not have to baby Ron."

"Very knowledgeable"

"Timely and efficient"

"Ron was very thorough and checked the input pipe and found leaves in it. To my knowledge, no tech has done that."

"Easy to schedule and always have a courteous, competent technician arrive to do our inspection."

"Efficient tune up of furnace. Answered questions about our furnace."

"Timely response, found problem and fixed quickly."

"Technician was kind as he provided any information about his work that he thought I needed."

"Tech was was very knowledgeable. He could have made a sale, but explained why we did not need a particular piece of equipment. It is encouraging to know that old fashioned ethics in business still exists.."

"came within time frame and completed the call."

"Ron is experienced and the best tech we use from your organization."

"I honestly do not know what they did to "service" my unit. It felt more like an inspection, sharing what all was wrong with my unit. My past experience in my old home, they would at least replace the filter but I only saw them clean the dust from the outer panel. They did take a lot of measurements and pictures that they shared with me, but it felt like an inspection visit and not a service visit. I will say the guys were super nice."

"I felt like the technician was very knowledgable and that he devoted time to make sure my furnace system is ready for the season."

"No problems!"

"Timing was off -I understand that things happen, and did appreciate the call to let me know they were running late"

"It appeared they came to just tell me what a terrible furnace I had. Had recommended repairs in case it might break at just under 4000. It took them less than five minutes looking at the furnace. I paid for a list of things they recommended. Dont think they did anything."

"Excellent work, very respectful!"

"Knew how to give me instructions to change from air to heat"

"Excellent service"

"He was very courteous, knowledgeable, and competent."

"Service was fine, however I feel the cost was high for a "low end" toilet."

"He did a great job"

"Houston did a fantastic job on the furnace."

"Service expert was really good! He explained some things my husband and I didnt even know about."

"Great you man. A pleasure to work with."

"Technition was friendly, informative and detected an unusual problem quickly."

"Diligent. On time. Professional attire and language."

"I am not only very dissatisfied, but I am also very disappointed. We have been customers of yours for almost 20 years, maybe more, and I am truly disappointed in the care and respect that you give for dedicated customers."

"He explained what was done and what may need to be done in a timely professional manor and was efficient"

"Did everything I expected and more Very good"

"The technician was very knowledgeable and completed the work quickly. Very polite also!!"

"He was very pleasant and courteous."

"Very knowledgeable tech and very polite!"

"Houston explained what the problem was, how he solved it, showed me the wiring harness that was damaged and helped w/ preventative measures."

"There was a technician that came out and gave a free quote. He was friendly and nice . His recommendation was the same as the quote before. He said he would take my email to send me an itemized quote."

"The technician Daniel was able to replace a fan motor, etc. the same day as our service. He did not have to enter our house which was also helpful."

"Courteous & professional in all aspects"

"Mike Crow sold me! I want you to install the iWave Air Purifier into my duct work. I have made an online appointment for the work."

"Louis was an excellent tech who was extremely knowledgable and friendly! He had excellent customer service skills and explained all questions we asked."

"Have requested General Manager call me (twice), and still no call. $550 for 1 hour of labor and removing a defective hot water heater makes me feel like there was no basis for their estimate. Please call me at (816)599-1880."

"He listened to my concerns and checked all possible problems"

"So professional. The crew working worked so efficiently. I would recommend their work to any one I know."

"great deal on a A/C check up promotion"

"the 2 guys worked with me after the foundation guys did a poor job of tapping down the added dirt and figured out a way to adjust unit if the slab sinks. these guys can think outside the box and get the job done as right as it can be done with what they had. Big THANKS"

"They did a great job from start to finish."

"Tech just troubleshooted the problem"

"professional personnel - timely appts - customer service very polite/helpful"

"I requested Dalton brcause he was the only one that could fix our air conditioning issues. He made sure our boiler issue was resolved by the end of the day. He communicated everything he was doing."

"not much info other than price"

"Ivan was prompt on arrival. He was polite and did a thorough check on my AC compressor unit."

"You never bothered to show up"

"Very satisfied with the service of these technicians. . Both were professionals who displayed the knowledge & skills needed to complete the job. Before leaving they both made sure my Qs were answered. They were very cordial in our conversations & did clean up very well."

"Exceptional work effort, thought and explanations."

"Good job well done."

"All ok"

"Still dont understand how the new thermostat is going to eventually connect to AccuWeather"

"Because he was here and gone pretty fast. I have no idea what he did."

"These guys were life savers! Installed everything quickly and correctly and explained how to use it all."

"The technician was polite, respectful, helpful, and respected covid19 rules of wearing a mask and booties.??"

"Tech arrived ahead of schedule, but didnt have the required part- a very common shut off valve. Had to go get them. Possibly not his fault"

"Even thought the technicians put down runners to protect the floor, there are a couple of places on the basement carpet that has ground in dirt from the work boots. Secondly, after the installation was complete, there was a need to replace the wiring from the breaker box to the outside breaker for the outside unit. If the technicians are trained to specific standards, how did the install the wrong wire in the first place?"

"On their first trip out to replace the thermostat i ask for they overcharged about 6 times what the thermostat really cost. I don't mind people trying to make a a reasonable profit but this was totally out of sight, I am not sure I will be renewing my service contract this year if this is the way they want to to business"

"This tech. completed a simple task that was supposed to be done by the original installation team. I'm finding that my first recommendation for the installation crew has proved to be wrong, as this is at least the 5th time, someone else has had to come out and correct a problem, that should have been taken care of in the initial install! 2 different techs were sent to set up the thermostats correctly, after 3 different code violations, a technician was sent out to correct the violations, I had to call the City of Olathe, to get them rechecked, and then this last yech had to hook up my doorbell, that the original crew should have done!"

"I felt uncertain on what my problem was verses what was done to repair it."

"Luis was on time, courteous, professional and very knowledgeable."

"The guy that came out was pretty ridiculous he said it was going to be $1330 for my repair with discount! He also said it would take 3 hours to fix. I found another company for a third the price who did it in a third the time."

"Arrived on time. Completed work to my satisfaction."

"Because they were fast. clean and friendly, and they answered my questions."

"professional"

"Nice friendly knowledgeable"

"The service experts had arrived on time and very friendly and courteous. He had explained everything in detail. Excellent service"

"Friendly service experts that were highly professional, timely, and courteous."

"Ron showed up right on time; was very professional and personable, took his time, and gave us a good rundown of what all he did. He also made a recommendation we hadn't heard before."

"Technicians seemed informed, very polite, good information."

"Very satisfied with everything but the price. Kind of steep for a 1/2 hp garbage disposal and install."

"Excellent response time, excellent technician. Timely solve of plumbing issue."

"Michael thoroughly cleaned my A/C unit and took his time inspecting it and recommending parts for me, telling me why he thought they were needed."

"The technician was professional, polite and friendly. He solved our problem within a very reasonable amount of time."

"Prompt service"

"He was very professional, and informed me of every step he was taking."

"Tech and comfort advisor were extremely professional and knowledgeable. Appreciate the COVID awareness and all the precautions they took."

"Yes, your prices are high, but for the quality of work and truly outstanding customer service, I had been willing to pay it. This time, the quoted price to replace a $15 part was so outrageous and the inexperienced technician's customer service skills so poor that I wanted to speak to a supervisor, who was also defensive and dismissive about my concerns. I had been a customer for nearly 20 years, bought my system from you, and spent thousands of dollars, but this visit and the company's response to it were so poor that I cancelled my service contract."

"The man was very professional and was there to my house a lot earlier than expected."

"I apologize but I've forgotten our service tech's name, but he's amazing. The insulation company we used got foam all over the antenna on our blower unit and he got it cleaned up and restarted quickly and made sure the unit was cleaned up after the mess the Hayes Company left us. It was amazing."

"A/C working now"

"AC System working worse after the general maintenance service than it was before."

"VERY COMPLETE CHECK ON EQIPTMENT. van 713"

"Knowledge, Professional, Friendly, Put hose away, locked basement door"

"I found your sales pitch strategy very offensive. To send a sales person on a routine service call and have them waiting outside was so sleazy! I have not been happy with the service since Service Experts took over and have expressed my dissatisfaction in the past. I have been a longtime customer but no more. I was so offended, you have lost a customer!"

"Daniel was very professional and personable . He explained in detail what he was doing and answered my silly questions."

"Very knowledgeable and informative."

"He was on time and finished promply."

"Was able to get an appointment on the same day. Technician was courteous, informative, explained everything he was doing and gave me options."

"Ryan & his assistant diagnosed the plumbing problem & resolved the issue."

"Showed up on the WRONG DAY at the WRONG TIME, only to let my wife know you guys don't even provide the type of plumbing service I requested from the beginning. Given the state of things right now, I'd think focusing on details would be a better priority for you. Good luck, you'll need it."

"Very careful and thoughtful. Josh explained what he was doing and checked with a supervisor to verify his approach was correct."

"They were knowledgeable and friendly"

"There is always room for improvement. We were told there was five inches of.filters but could only find one 1inch filter."

"Good tech came to do the work"

"Tech was very knowledgeable and through. Courteous, and pleasant."

"Service man was polite and knew what he was doing."

"Service person was prompt, efficient and through ."

"Ivan was right on scheduled time. He did a thorough job and even went the distance to get me a replacement filter which I appreciated very much. He followed guidelines of social distancing and wore a mask."

"The service, both on the phone and in-person, was fine. I was given correct instructions over the phone what to do, and the technician verified that the fan was burned out. Unfortunately, the part can't be ordered until Monday, and we are in for hot weather, especially since i have my 88 year old mother who isn't feeling well. We have made arrangements, but very unfortunate that it went out on a Friday. It's no one's fault, but I know the system is quite new, and should not cost me anything to fix."

"Kevin was knowledge/personable. He knew what is was doing and I trusted him."

"Was the annual w/o checkup"

"courteous and professional"

"Neal Harris sent out a technician within 30 minutes. The woman on the phone was very supportive and professional. Technician was able to diagnosis problem after some phone calls to follow up on a recent installation and repair that evening. These guys are great"

"Ron was the best Tech I've had for a long time. (I've been a customer for MANY years.) He listened, explained and was overall very knowledgeable. I will ask for him in the future!"

"Josh Olivera- Home Advisor- assisted me greatly with the home consult including consult, recommendations, pricing, and scheduling technicians. Smooth and professional transaction. The technicians were very professional and thorough during installation as well as respectful to customer. I loved those technicians!!!!!! Great job for me, and I will use Neal Harris again in the future."

"prompt, polite."

"Smart, helpful, thourough And the problem was solved"

"Keith called me and informed me of the time he would arrived and he was on time. He was very knowledgeable of his job and I was impressed with how soon he assessed the problem with my central air unit. He explained everything throughly and informed me of my choices. He ordered the part I needed and left to get it. Again he was punctual and returned in the time span he said he would. He put the part on and proceeded with the task in a matter of no time. He was excellent. Your company is blessed to have such an employee such as Keith. Trustworthy. Thank you for sending him."

"Ivan was very pleasant and observant of my home and protection from covid19"

"Timely arrival. Polite technician. Came back next day because air conditioners cement base needed to be releveled. Again, polite, helpful technician."

"Clear explanations provided by polite friendly technician."

"Only a portion of the problem has been fixed. After it stopped raining your company was supposed to be back to finish. I have not heard from anyone yet"

"Mike was very informative and thorough when he came to find the problem."

"Dont like outside only service"

"very customer orientated and able to answer all questions, great person"

"Polite, knowledgeable and well mannered."

"Service was as expected"

"Well. our service call required 2 visits. It was basically just to supply us with filters for our unit. We were told of an appointment day and a service agent called to say he was on his way. We waited in the living room (where we normally wait in the back end of the house) for several hours and he never showed up. My wife (who is in a wheelchair) happened to open the front door and noticed 2 filters sitting on the porch chair. Had one of us not looked, we probably would still be sitting in the livingroom waiting on the technician. For that we gave a rating of a 2. We then called the office because we had originally asked that they bring us several filters so we could change it ourselves next time. (By the way, we arent really sure how often we should change the filters, we just check it and when they are dirty, change them). but they didnt bring extras so the second trip was to bring us some extras. This time the service technician was polite, rang the door bell, showed us the filters were there but did not request to come in, which is ok given the pandemic. We gave him a 10. So it averages out to a 6."

"After completing service Mike explained everything and that the fan motor felt a little hotter than he thought it should."

"Very honest assessment"

"On time, professional, courteous, respectful of us and our property, friendly, knowledgeable, patient with questions, took appropriate COVID19 precautions"

"got us back up and running"

"I was overcharged for a filter and the tech recommended unnecessary repairs at inflated prices and an unnecessary system replacement. I have requested cancellation of my membership."

"Arrived early. Got it fixed."

"Tech was late, no notification from tech he was going to be late. Called number in email and was not provided another window when tech was coming. Tech felt more like a salesman trying to sell new system."

"Did a thorough job."

"He was very courteous and explained things clearly as I have a hearing problem"

"Technician was thorough and did not seem to rush through the process. He was restricted from coming in the house because of COVID concerns. He was aware of the history on my a/c unit and took extra care to clean the unit."

"This service procedure should never have happened in the first place. Daniel did a good job and I have air conditioning again, thank you. However, my air conditioner is only one and a half years old....and the capacitor failed. It turns out this was the only part of my new 16,000,00 dollar ac not covered by warranty....easy to see why....you installed a cheap Chinese made capacitor on my very expensive air conditioner.....Daniel replaced it with one far superior which was made in the USA and cost me $365.00. So I looked these up on the web and learned the Chinese one is sold wholesale to YOU for $50.00 while the USA made capacitor is $150.00 wholesale to YOU. I am extremely angry and upset about your lack of integrity for installing a lousy Chinese part on my expensive new air conditioner!!!!! Why would you not have installed a capacitor made in the USA which should last far far longer than the crappy lousy Chinese product. I am really sore and mad about this Mr. Neal Harris! I would even like to be compensated for your lack of professional honesty for installing such a cheap Chinese product in my Cadillac level air conditioner which only lasted 18 months. My previous air conditioner lasted from 2000 until about summer of 2017 when I replaced the capacitor in it: GEE WHIZ FOLKS THAT WAS 17 WHOLE YEARS WITH NO PROBLEM. So I upgrade to your fancy 2 phase Amana top-line unit and the d..n thing failed in only 18 stinking months. Will someone please call me and explain how this could possibly have happened on a top flight air conditioner? I am retired and live on a fixed income.and would very much appreciate receiving your remuneration of $365.00 to me, otherwise I will have no recourse but to notify the BBB and the Chamber of Commerce and put this out on the internet as well. So let me know your decision on this soon. Thank you. Steve Streufert."

"Michael did a good job with the expertise expected. He was polite and got the inspection of my ac finished in good time. He helped me remove and replace my furnace filter. I am 84 and trying to recoup from COvid-19, so I was very grateful for his help. Kudos Michael and NH"

"Wish the indoor check could have been performed to check equipment inside."

"Very respectful of social distancing and wearing face masks all the time"

"Very responsive"

"Friendly and timely"

"Tech was very prompt and did a nice job."

"Not please that maintenance of the A/C and Heating unit under the "no hassle" plan is not being performed. Only after I called to request the semi-annual service was told this service is on hold due to COVID and was told someone could drop off the filter but I would have to install on equipment that I have no clue. Very dissatisfied."

"Honest, knowledgeable and capable"

"Plumber completed both issues on one visit."

"Mr. Vohs was very respectful and professional."

"He did a through examination of our system"

"Quick accurate service"

"Seemed very knowledgeable about the equipment and what needed to be repaired"

"Well done. Professional"

"He did a very thorough job."

"We decided to go with another company... Thank you"

"He was OK but we had a price in mind & it did not match so we went with someone else"

"PROMPTED service"

"A very gentle young man and seemed to know what to do and did it well as far as I can tell."

"very good service per usual"

"At the time of visit, the tech was not able to identify the faucet troubling me, and know the cost of a full fix--although he took a photo to help with an ID search of it."

"The technician Michael Crow arrived early and immediately started the routine maintenance after explaining what he would be doing. Upon completion of his work he explained what he had done and showed me how I could periodically remove leaves from A/C housing. Very satisfied."

"on time, quick, thorough"

"Efficient, friendly"

"Houston was efficient, knowledgeable and courteous."

"Michael was thorough and efficient."

"Technician on time. He explained what he was doing and why."

"Did a good job"

"The first two guys came in, said we had a coolant leak but brought no equipment to test where the leak was but said it would cost $1,300.00 to fix. So, they sent out another technician with the device to test for leaks, he said it would cost $850.00 We called another company and it cost us $250.00 to get it fixed. The only problem was the air conditioner was dirty and needed cleaning which the technician that came in April should have done. Please cancel our service agreement and refund our money. We will never use Neal Harris Service again. Neal Harris used to be a company we could trust. We have done business with you for probably over 20 years."

"They were easy to schedule, came out, gave us an estimate for repair, just as requested. The maintenance work needed was costly so we declined based on cost, not on service."

"We were told service tech would call before arriving - no telephone call; he just showed up - does no one follow through on promised procedure anymore?!"

"Luis was very professional in his interaction with home owner. He was was very thorough in his work with diagnosing problem, and Luis presented options of repairs and upcoming decisions that would have to be made. Luis was very helpful in explaining details, and took time with homeowner. He also initiated contacting service representative ( Josh ) to schedule visit for replacement of entire furnace, etc"

"They put their all into their work..."

"quick response"

"Ryan was prompt, efficient, respected Covid 19 concerns, and fixed the issue effectively. We always welcome Ryan as our plumber!"

"friendly , came within time slot."