Neal Harris Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 7,211 Reviews
masood A.
kansas city, missouri
jeff B.
lenexa, kansas
"Changed april aire filter and said it would start working but it has not"
chris W.
overland park, kansas
"The guys who came were professional and great. Efficient with the work"
darene S.
lenexa, kansas
"Technician carefully explained everything to us & costs & warranty."
phyllis H.
oak grove, missouri
rick M.
leawood, kansas
"Pleasant and patient"
doug R.
olathe, kansas
areta S.
overland park, kansas
"Logan was very professional and knowledgeable"
james D.
kansas city, kansas
gabriel O.
kansas city, missouri
"The technician diagnosed the problem but he did not fix it. He however charged for it."
juanita H.
kansas city, missouri
"Perfectionist"
mark J.
overland park, kansas
mr mcvey M.
kansas city, missouri
cindy A.
kansas city, missouri
"Great service-polite and informative servicemen"
frances B.
overland park, kansas
"would have like to know names but were very understanding and helpful"
dan V.
shawnee, kansas
claudia Y.
kansas city, missouri
"The inital problem was quickly resolved and I received great suggestions for how to improve things in the future."
mary mckee M.
independence, missouri
"Good job and nice employees"
vallarie B.
kansas city, kansas
"On time, went right to work on pipes, no unnecessary mess! Very friendly, courteous, and went right to the job at hand."
yvonne I.
overland park, kansas
"Keith was very pleasant and helpful He changed filter and opened the damper. Also took time to show me how to set humidity levels on my thermostat."
patty M.
olathe, kansas
"The guy who came out the other day diagnosed the issue and was very professional *Today we were suppose to have someone come out to give an estimate to replace furnace. Suppose to call my husbands phone since I am a teacher. Steve left to go pick up some wood and came home. They had already been here. Had called my phone. We cant get anyone to come today for estimate"
hendrik T.
olathe, kansas
"Team was on time, professional and found the problem straight away. Outstanding!"
fred F.
kansas city, missouri
"Daniel got right to the problem, and explained in good detail what was going on, and how to fix it next time something like this happens."
gary D.
overland park, kansas
"Chris quickly brought our furnace back to life, then ran a series of diagnostics to assess its overall health. He carefully explained what he was doing and what his findings meant, and answered all my questions very satisfactorily."
chonita G.
kansas city, missouri
"Very professional and kind guys. Honest and informative about the company's plans programs and promotions. Explained options."
zamzow M.
kansas city, missouri
meredith M.
independence, missouri
dick W.
overland park, kansas
"Kevin did a great job, solved problem."
ben S.
paola, kansas
"Houston was extremely well versed and exudes confidence in what he is doing. Very professional and an asset to Neal Harris"
charlene L.
shawnee, kansas
dana C.
lees summit, missouri
michael B.
kansas city, kansas
paul W.
kansas, missouri
"Excellent service"
gene T.
kansas city, missouri
"Fast, on time, foxed problem."
jim W.
parkville, missouri
"Tech explained what would cause the high pressure alarm and showed me how to correct by checking the air intake to ensure not block or clogged up."
mr post P.
overland park, kansas
"Very helpful and explained the problem to us."
trent C.
kansas city, missouri
"Your techs were quik to identify the problem and a solution! Thank you."
lynnly M.
overland park, kansas
"I need to know how to keep my brand new furnace from locking up again. I am concerned that this incident will happen again."
zachary P.
kansas city, missouri
"Been with Neal Harris for 40 years. Whatever i need them to do, they go above and beyond. Have used other companies in a pinch, but have never been very good results. I will be sticking with Neal Harris even if i have to wait."
vanessa T.
kansas city, missouri
"He was Fixated on the lack of snow on my roof. Telling me I needed insulation in my attic and that was the reason it was so cold in my house. After paying a Contactor to come and add insulation, finding out I don't need any more!"
joy N.
kansas city, missouri
"Did not have the equipment to do the job they did give me a reference"
jean D.
kansas city, missouri
"On time and got job done."
dawn D.
lenexa, kansas
".."
joe T.
parkville, missouri
"Technicial arrived late, but was stuck in snow. He was very polite and thorough and explained everything he was doing."
amy M.
kansas city, missouri
"Friendly, on time, repaired problem successfully"
joel B.
lees summit, missouri
"I feel like Neil Harris tried to take advantage of me. Fortunately it was so blatent that I did not fall for it. Everyone was nice, but professionalism was out of the question."
kenneth L.
kansas city, kansas
"The technician explained all work being done. The issue had been the a clogged intake pipe. Of course it clogged again overnight but I was able to clear it and get the system running again."
michelle H.
leawood, kansas
"Respectful, friendly, knowledgeable"
masood A.
kansas city, missouri
"Michael is very knowledgeable and always cordial and helpful"
matt T.
platte woods, missouri
"Tech did arrive in the time frame provided and did quickly identify the issue. The fee quoted for a replacement circuit board was $1200 because it was rare and the unit was 14 years old. I found the item online from multiple sources. Didn't appear to be rare at all. Price was $450.00 and received in 1 day. I installed and unit working great. Although not heavy pressured to do so, I felt there was more interest in selling me a whole new system because of the "age" of my unit."
karen S.
prairie village, kansas
"Quick efficient response to furnace problem on a very cold day!"
richard E.
leawood, kansas
"He was professional and honest."
gary B.
lees summit, missouri
"He is excellent"
james P.
kansas city, missouri
william H.
blue springs, missouri
"Actually learned something about the type of Furnace Filters I should be using. Never had that from any other visit. I would have given 10 but they were unable to determine the cause of the noise I was concerned about. As usual the noise would not present itself when they were here but within an hour of them leaving, it had started back up again. Not their fault."
bradley B.
overland park, kansas
jay L.
kansas city, missouri
"Quick and effective service"
michael D.
lee's summit, missouri
"On time and professional! Respectfully of our home"
sharon W.
kansas city, missouri
"No issues or problems with this visit."
brad H.
fairway, kansas
"Eduardo was very professional and patient in his explanation of what he examined and what I will need to do in future in regards to possible repairs"
linda W.
kansas city, missouri
"Did job efficiently and explained what was needed."
janet k.
olathe, kansas
"courteous, neat - introduced selves, wore masks and booties. left home as they found it. hardworking - finished job much faster than i expected. all over nice young men. answered my questions."
gary K.
olathe, kansas
"Tech called at 10:15 pm, said he was an hour away. Arranged for a schedule call 8:00-8:30 next morning. Never received the call. You get a VERY strong F-..."
james H.
leawood, kansas
"Dalton was great. He was pleasant and obviously took pride in his work."
devra C.
olathe, kansas
"We wanted someone to come look at our sump pump and see how much it would cost to replace our existing pump with a new one + backup. Someone did call about an estimate of $1,000. Then our next question was... could we add the sump pump to our existing plan we have with our AC, furnace and water heater. He said he would check and get back to us with an answer. No return call."
clare N.
kansas city, missouri
"Fixed my problem quickly, even showed me exactly what happened and how to prevent it in the future. And pointed out things to keep an eye on. Thanks!"
sandra R.
blue spring, missouri
"nice and know what they are doing"
mike C.
liberty, missouri
"Gave me very good info."
sandra M.
independence, missouri
"Tech was polite took 6 hours after my call to show up.. Furnace came on few hours before he came. Could not diagnose because it was working. Said he knew nothing about a propane gravity furnace."
kevin S.
overland park, kansas
"unfortunately the repair part isn't available yet."
lamona R.
independence, missouri
"I appreciate it the call saying that they were running late. I would have been like to know there would have been two service person coming to my home unsafe with covid but they did a good job and had on mask the hold time."
dawn C.
olathe, kansas
doug H.
shawnee, kansas
"The service techs arrived the same day as my call, were knowledgeable and personable. However, the part that is needed for repair was ordered on a rush basis and still has not arrived, two days later. Overnight delivery should have obviated this issue."
kristen D.
overland park, kansas
wayne S.
kansas city, missouri
jay J.
olathe, kansas
"Three people had to come out for the same problem and we are still not sure it is fixed. Though the response was quick enough, I am disappointed there was no permanent fix."
john G.
kansas city, kansas
"Conducted themselves in a business like manner."
patrick C.
kansas city, missouri
martin F.
kansas city, missouri
"fast service"
terri O.
prairie village, kansas
"Furnace installation Associates very knowledgeable, courteous and efficient. They explained and answered my questions. Prior to leaving they swept and cleaned the area. (A few days later the hot water tank was replaced and the plumbing associates left a mess in the work area, the carpet and the tiled area requiring cleaning and scrubbing.)"
mario A.
overland park, kansas
"Ths is the seond service call on this new humidifer instealled by Neal Harris, and yet the tech was given the wrong part!"
marianne L.
kansas city, missouri
"They came the day I called and were able to tell me the problem and will fix it."
terry T.
parkville, missouri
"First technician spent all day spinning his wheels. He called another technician to help. The second Tech went above and beyond expectations to eventually resolve the issue. I would rate him 10."
mary B.
overland park, kansas
"Quick and polite"
sandra G.
stilwell, kansas
"Even though the humidity has not increased in the house, I still appreciate all that was done to maintain my heating system. Thank you."
john iii I.
lenexa, kansas
"Arrived on time, fast and efficient doing the service, friendly and professional."
gary C.
overland park, kansas
"He did an adequate job"
anke H.
kansas city, missouri
"He seems to be knowledgeable"
mary J.
kansas city, missouri
"It was fine."
susan M.
tonganoxie, kansas
"Technician was very knowledgeable and professional."
chris H.
grain valley, missouri
"Tech was courteous and knowledgeable - very professional"
hugh C.
prairie village, kansas
sherida B.
kansas city, missouri
"The service tech was able to come out in the same day and very informative."
doris M.
independence, missouri
diana T.
kansas city, missouri
"The technician was punctual, informative, respectful, went over and above to give me information to help me with other projects in the future. I don't know if I spelled his name right, but I'm partially blind. Wonderful service."
lynne G.
belton, missouri
justin W.
overland park, kansas
tom D.
kansas city, missouri
"Technician was prompt and polite. He did what needed to be done. He was also wearing a mask, as was I so I was very happy about that!"
dorothea H.
lee's summit, missouri
becky P.
kansas city, missouri
"On time and efficient and thorough when they were here."
meagan M.
kansas city, missouri
brian batavia B.
kansas city, missouri
"He worked hard, was nice, and informative."
sharon W.
leawood, kansas
"Repairs still needed even on partial work that was supposedly completed. This after waiting way too long for part (over 6 weeks) which turned out to not be necessary anyway."
jan M.
lee's summit, missouri
"Problem take care of quickly and professionally."
samantha B.
overland park, kansas
"Houston was able to quickly come in, determine the problem with our humidifier and furnace, had all the parts at hand and recommended future service to help us maintain our furnace."
denise F.
blue springs, missouri
carolyn W.
kansas city, missouri
rose G.
kansas city, missouri
charlotte M.
kansas city, missouri
"Excellent job."
jerry H.
olathe, kansas
ken B.
overland park, kansas
"Ron showed up on time and was very professional."
phillip L.
overland park, kansas
james S.
kansas city, missouri
mrs smith S.
kansas city, missouri
"Extremely professional!!"
james L.
loch lloyd, missouri
"Ron was friendly and professional."
cheryl C.
grandview, missouri
"Keith came right in and immediately found the problem. We were warm again in a matter of minutes."
john J.
shawnee, kansas
"Prompt & Professional. Clear and concise with explanations regarding my issues and causes and repairs need."
charles O.
kansas city, kansas
"Good service"
robert C.
kansas city, kansas
"Mike went out of his way to help me."
albert R.
kansas city, missouri
"They damaged my house, did not respond to phone calls, very poor service"
margie R.
kansas city, missouri
"A bit pricey just to light a pilot light."
micheal C.
overland park, kansas
"Did a great job."
michael M.
kansas city, missouri
"Timely and very friendly"
ron B.
lenexa, kansas
"They were very good about explaining what they were doing."
ronald P.
kansas city, missouri
"Tech performed the annual inspection. He was diligent and professional."
tom W.
kansas city, missouri
"I have called twice this week for service to return my furnace to working worker. This was to follow up on a service appointment from Friday 15 January where the furnace was fixed and then immediately stopped working. The appointment I made at the beginning of the week was apparently entered for a date in November and no one followed up with me. I made an appointment for Friday 22 January and the technician was supposed to arrive between 4-6. They never arrived and also never called letting me know they wouldnt arrive. I called the 24 hour service line and they said they would send someone but did not call until 11:30 pm. I have now made an appointment for Sunday 24 January with no appointment time. My tenants have been without heat for a week in 40° temperatures. This level of service is unacceptable."
elvina E.
grain valley, missouri
"Friendly and efficient service"
rick S.
shawnee, kansas
"Initiated contact to service contract agreement without me calling. Rep was friendly and provided explanation of service provided."
travis J.
raymore, missouri
"Technician was personable and quick"
elizabeth B.
kansas city, missouri
"The technician was fine & I appreciated his assessment of repairs that might be needed, however the specialist was pushing very hard for me to purchase a very expensive replacement."
roy M.
liberty, missouri
sandra B.
overland park, kansas
"explained what he was checking and why"
janelle P.
olathe, kansas
"Quickly solved the flushing toilet and also confirmed that I had no leaks in other plumbing areas."
virginia S.
kansas city, kansas
"Very professional and concerned about situation"
jeffrey L.
olathe, kansas
"Technicians were thorough, efficient and informative."
louise R.
blue springs, missouri
"The service provider was prompt. He was professional in his manners and performance ."
mr donovan D.
kansas city, missouri
helen A.
prairie village, kansas
"He was very clear in explaining the issue and how to prevent reoccurrences."
michael M.
shawnee, kansas
"I am advantage plan member. During the winter check up, the tech didnt have a replacement UV bulb. No big deal, said he would order it and they will come back. 3 appointments later, I had to call you an hour after you sweet supposed to show up. No call, nothing. Someone finally came out to replace it. Communication was terrible this time."
kristen D.
overland park, kansas
"Always helpful. Explains and shows use issues."
robert clair C.
blue springs, missouri
"I felt he did a great job"
larry ka kepler K.
shawnee, kansas
"Ryan was very willing to come back out after we declined the first offer. He then explained each option in great detail. He is very personable and knowledgeable about all the products."
albert L.
overland park, kansas
"Michael is a first class technician! He fully explained the Iwave Air Purifier system over UV bulbs.I now have Iwave system in my furnace. I urge you to keep your family safe also. Ask for Michael by name the next time you need a furnace serviced. My name is Al Lemieux"
mike C.
leawood, kansas
"Thorough explanation of what he installed!"
austin D.
overland park, kansas
"Still have not received a refund on $99.00 for our previous service, along with a follow-up on a replacement for automatic unit floor alert shut off being removed with new furnace, correct damper handle for vent and follow-up on the thermostat programing."
tammi H.
kansas city, kansas
"Service provider took the time to explain everything on the form and went above and beyond to answer our questions and address our concerns."
ken F.
prairie village, kansas
"good customer service, options explained well."
michael R.
prairie village, kansas
"On time. Early. In. Did his work and left. Please take."
dan C.
lees summit, missouri
"Well done and simple fix."
karen B.
lee's summit, missouri
"I was told technician would contact me 30 minutes before arrival he did not. My husband had to clean the filter holder. The technician was not even going to change the filter, even though we had replacement filters right there."
jeff H.
kansas city, missouri
lawrence H.
lenexa, kansas
"Professional"
kathy B.
olathe, kansas
"Houston was patient & thorough. He took plenty of time to explain his assessment of our heat pump inefficiency."
julie G.
olathe, kansas
cecil L.
smithville, missouri
"On time, very knowledgeable and efficient."
darlene B.
excelsior springs, missouri
"Went as expected"
michael P.
blue springs, missouri
"On time. Thorough. Pleasant. Clear explanations of what was done. Informed us of service packages and about new furnace purchase options."
jean S.
overland park, kansas
darene S.
lenexa, kansas
"Thorough check out of system."
chris M.
kansas city, missouri
"Polite. Fixed a persistent wire problem. Interesting with the customer relations person trailing."
clarissa S.
olathe, kansas
john D.
kansas city, missouri
"tech was very polite and explained things and answered all my questions"
matt T.
shawnee, kansas
"Eveyrhing went great except I didn't realize that the technician had checked the box marked "Decline" on my receipt. I'm not sure what i declined and he didn't explain that to me. Thanks"
ken C.
raytown, missouri
"They were on time, explained what they were doing to fix the problem, and recommended buying a different valve to improve efficiency in the humidifier."
donald M.
overland park, kansas
"Always the techs are great"
rebecca N.
olathe, kansas
"Ron answered thoroughly my question as to what he had done ."
paul trust T.
lees summit, missouri
michael S.
kansas city, missouri
"Good man for the job"
vida B.
blue springs, missouri
"Extremely late as usual. While the technician did the job, I do not appreciate all the "up-selling". This has been happening routinely and I don't appreciate it."
richard R.
kansas city, missouri
"Timely and efficient."
aaron L.
overland park, kansas
"Fast service - I called at 4pm on date prior to service, technician showed up before 9am to complete the service call. Service call took about 10 minutes to install a new breaker for the AC on Electrical Box."
ray D.
kansas city, kansas
scott M.
lenexa, kansas
"Our technician did a quick and efficient job clearing our toilet. He made it look easy. Very professional!"
inetta C.
kansas city, missouri
"Technician was professional and explained the performance report of my furnace."
vincent P.
shawnee, kansas
"The rating question asked about the service, not the cost. Kevin did an excellent job in a very reasonable time."
rosemarie K.
prairie village, kansas
"Michael was very thorough and knowledgeable in his comments and suggestions that I need to consider."
herbert W.
raytown, missouri
"Michael Crow was very informative."
josh E.
kansas city, missouri
"Service was good - but I am disappointed that you guys did not realize that my unit was under extended warranty. I only realized this after I had to pay for a new part. Considering you installed our unit, I would expect that you would have know that."
phil K.
overland park, kansas
"very thorough"
phil M.
overland park, kansas
liz G.
lee's summit, missouri
jana T.
kansas city, missouri
"The tech was so patient - I asked him so many questions & he answered every one & helped me understand our confusing system."
joanne R.
overland park, kansas
"Professional & infomative"
andrew M.
leawood, kansas
"As far as I can tell the service was on time and efficient and I was provided details of the results."
harold R.
independence, missouri
"I called for service at approximately 9:00 p.m. because my furnace was not functioning (the temperature in my house got down to 50 degrees). I was told that a serviceman was called and would be on his way. The serviceman did not show up until approximately 9:00 a.m. the next day - 12 hours later! Even though he fixed the problem, if I had known Id have to wait that long I would have used a different company."
cheryl C.
independence, missouri
"Michael Crowe was very cordial, efficient and informative about furnace maintenance"
ken M.
kansas city, missouri
"I would have given 10, except the techs needed two common parts - the filter and the UV light that were not on the truck. If you are going to sell these units, common parts should be in stock on the truck."
bob R.
prairie village, kansas
kyle M.
blue springs, missouri
terry T.
kansas city, missouri
"Provider was very helpful in answering questions I had regarding water dripping from the exhaust lines."
kathy E.
independence, missouri
wayne K.
kansas city, missouri
"When the system was installed new the technician used my existing furnace and humidifier filters. This winter tune up a new filter was not installed."
al S.
kansas city, kansas
"Very professional, very informative.."
robert H.
fort scott, kansas
"Organized and focused as he moved throughout the house, inside and out.."
dr. sharma S.
fairway, kansas
"Courteous, on time"
kirk B.
independence, missouri
diane F.
kansas city, missouri
"My appointment was originally scheduled for 12/28, between 10 and noon. By noon no one had called or shown up. I called the office and was informed they were too busy to come today. So, we rescheduled for 12/29, between noon and 2:00. At 2:05 on 12/29, I called the office to find out why I hadn't heard from anyone during my appointment time. The girl, who was very hard to understand, kept saying rehearsed lines that provided no information. We finally agreed that I would wait another hour to see if someone might show up. She promised to call me back in 1 hour. After 1.5 hours, I called the office again -- since she didn't call me as promised. I received excellent help this time -- and after checking on the situation, she indicated the tech was on his way. He arrived about 5 minutes after we hung up -- but had not called me to let me know he was on his way. My plumber was courteous and knew right away how to fix my leak. He worked fast and was very nice. He took care of my problem -- and for that, I thank him."
joe D.
gladstone, missouri
"Everything was explained to my satisfaction."
michelle C.
olathe, kansas
"I feel the regular maintenance/service appointment turned out to be more of a sales pitch."
gary mar niemeyer N.
kansas city, missouri
"Plumber was thorough and corrected problem. Glad to have new line for gas stove."
jerry H.
platte woods, missouri
"Houston was knowledgeable, thorough (caught some issues that had been overlooked from our fall check up) and explained in layman's terms the work that had been completed."
john P.
overland park, kansas
"He was courteous and competent. He also called before he arrived and came on time."
jim S.
overland park, kansas
"Extreme care for my unit and real friendly and nice."
ron P.
blue springs, missouri
"He was quick & efficient."
sarah P.
independence, mississippi
linda H.
overland park, kansas
"Courteous and efficient."
kirk B.
independence, missouri
"AC+Furnace install went very smoothly"
michael M.
shawnee, kansas
cathy D.
kansas city, missouri
"I purchased an expensive tankless water heater from you and have purchased a service agreement with you for many years. When the water heater needed service I was told you do not service that brand."
dan J.
overland park, kansas
"Dakota was a great representative for your team. Very informative and knowledgeable for equipment and troubleshooting tips. After some seasoning in both installations and service and with some good training for a installation manager position, Dakota would be a individual N/H could count on. I would prefer if he is available for my next service appointment that he be dispatched for both of our properties. If you have any questions for me please let me know. Dan Joyce Overland Park, KS"
vicki S.
independence, missouri
sue G.
overland park, kansas
"Service man was very courteous and was able to arrive and make the repairs on the same day I needed help."
larry G.
kansas city, missouri
"I wasn't sure which visit you were referring to. Mon 12/21: New furnace, a/c, water heater installed. Crew (Greg, Dave, Mike) was friendly, efficient and seemed to like their job and working together. Tue, 12/22: Called to schedule a plumber to fix a leak in the connector on line from water heater to humidifier. Mike Fox could not have been nicer and took his time to make sure the drip was stopped. Wed, 12/23: Was looking at my new furnace and saw a slow red flashing light and didn't know if that was good or bad. I called the call center with the question and the operator said 1 of 2 people would call me. Operator did not listen closely so when I said I lived at 72nd Terrace she pulled up the customer on 72nd Street (2nd time same operator has done that when I called), she kept referring to my water heater and I kept repeating it was my furnace, at the end of the conversation she called me ma'am even though she knew who she was talking to. No one called so I called the salesman who sold me the furnace (Zach W.). I caught him on his day off so he said if I didn't hear back in an hour to call the call center again. I didn't hear back so I called and a different operator said she would have a field supervisor call. They never did. I searched the internet and read through the furnace installation instruction booklet and it looked like a slow red flashing light was ok. I didn't bother the call center again. Sun, 12/28: I thought I'd better check on whether the damper from the humidifier to the ductwork was set for "summer" or "winter". It was set for summer so I reset for winter. I combined the above experiences for my ratings on all 10 questions. (You might have the installer review the damper setting and the meaning of the red flashing light with a new furnace owner.)"
faith H.
leawood, kansas
robert C.
kansas city, kansas
"Did a good job."
bradley S.
kansas city, missouri
charles T.
independence, missouri
"Tech was very thorough and helpful."
bill N.
independence, kansas
carl B.
leawood, kansas
"very informative"
charles D.
lenexa, kansas
"When I called and made an appointment I was asked what needed to be done and that the tech would call before he came. He did come but never called. He asked what needed to be done and I showed him. He replied"You know we can't get all that done. We are busy and are really booked." Why did I make an appointment?? The tech was here about 20 minutes and then left and rescheduled for Monday. I paid $90 by check because the system was down and he left without leaving any paper work. When my receipt was emailed to me later, it was for $10.90. We have been with Neal Harris for over 40 years, HVAC, and I have never encountered a service call like this one. Once they had to cancel an appointment ahead of time and they gave us a free year of maintenance. I wish to continue using the HVAC but doubt I will ever call for plumbing. The following responses apply to plumbing."
selwyn L.
kansas city, missouri
trevor S.
prairie village, kansas
phillip J.
blue springs, missouri
gene B.
blue springs, missouri
"Polite"
michael L.
shawnee, kansas
"Luis was attentive and professional. He went through his checklist and changed filters on both furnace and heat pump. Very concientious."
paula R.
kansas city, missouri
"On time commitment, efficient and courteous. Would like to hear about full maintenance offers to continue with this service."
zeilla J.
kansas city, missouri
"He was very nice and professional."
wayne S.
kansas city, missouri
thomas C.
overland park, kansas
"Super professional, knowledgeable, good at communicating problem. and the solution"
patty K.
olathe, kansas
"Installed the part efficiently and answered all my questions."
peter N.
kansas city, missouri
deborah P.
kansas city, missouri
"Very thorough and professional."
metissa A.
kansas city, missouri
"Knowledge and professionalism"
james G.
greenwood, missouri
"Met my expectations."
frank B.
independence, missouri
lee M.
prairie village, kansas
"I rated you a 10 until here and dropped it to a 9"
rita M.
prairie village, kansas
"The technicians that were here that morning came on time, told me what needed to be done replaced the item in the furnace ."
edward H.
overland park, kansas
"furnace service and new filter"
james L.
kansas city, missouri
richard R.
kansas city, missouri
craig W.
overland park, kansas
"Ron did a wonderful job of installing our new humidifier."
kathy B.
olathe, kansas
"Inspection & knowledge of service plan seemed adequate. Keiths advice to put our ELECTRIC heat pump on EMER when temps are below 40 degrees would have been disastrously expensive. Follow up call with your technician Houston corrected that advicethat should only be recommended when the primary source of heat is natural gas."
barbara M.
prairie village, kansas
"Bcs it was finished in one and a half days."
jennifer T.
leawood, kansas
"Dakota was very professional and resolved our furnace issue quickly. He was thorough and helpful."
david N.
oak grove, missouri
martin E.
overland park, kansas
don E.
blue springs, missouri
"They were very personable and professional."
charlene L.
shawnee, kansas
"Alex came and did the job efficiently and fast. He also replaced my filters as requested without any problems and showed me that they were brand new."
stuart L.
prairie village, kansas
"Tech arrived on time and handled problem quickly. The one negative was that I was not called when he was on his way. He said someone from the office was supposed to call."
thomas R.
kansas city, missouri
"Service was great"
sheri R.
kansas city, missouri
"The service person is always polite and efficient."
fred H.
leawood, kansas
"These surveys are too long"
jason H.
belton, missouri
"Technician did not come prepared with equipment to address the issue I described when I booked my appointment, advised me a different tech would come out two mornings later with the proper equipment, nobody showed up for that second date."
robert P.
kansas city, missouri
"Houston was a totally first rate technician. He was friendly, professional and knew what he was doing and did it fast."
cliff W.
olathe, kansas
"The service people were good conversationalist and answered all questions about the service call."
malva H.
kansas city, kansas
"He explained"
james O.
overland park, kansas
"The man checked the furnace. A puddle of water was in front of the furnace. He checked the humidifier and saw water was backup. He straightened the kink in the hose."
allen R.
kansas city, missouri
bob P.
prairie village, kansas
"Daniel was quick to re-assess the problem"
dennis H.
overland park, kansas
gregory N.
leavenworth, kansas
"Parts had to be ordered, but after 4 weeks I was never contacted regarding the part or the repair. It should not take 5 weeks for a repair, so I cancelled the service request."
don S.
overland park, kansas
stuart K.
overland park, kansas
"Houston was very friendly and able to answer all my questions and explain what I questioned."
alfred M.
blue springs, missouri
ralph L.
kansas city, kansas
"O"
steve K.
lake tapawingo, missouri
"He was within the designated time frame, very quick & professional- pls note: I found Daniel to be a very personable young man- he is, in my opinion, a high quality representative of your company, & I enjoyed our interaction very much. It was also important to me that he remained masked & kept the proper distance during his visit!"
ron G.
olathe, kansas
"The technician was polite and helpful and got the furnace serviced thoroughly."
pat D.
lenexa, kansas
"the technician was on time, efficient in his work, did not leave a mess, provided information on how to keep our system running to the best of its ability."
gary mar niemeyer N.
kansas city, missouri
"Able to identify the problem immediately. Explained why there was a problem."
jere S.
leawood, kansas
"They were very prompt and responsive."
terry P.
independence, missouri
christine S.
kansas city, missouri
bruce B.
fairway, kansas
royce C.
olathe, kansas
"Ron Vohs is a very nice and careful person and did a very good job for us. He put the covers over his shoes and checked everything carefully."
carol K.
overland park, kansas
"Courteous representatives"
mike G.
olathe, kansas
michea B.
grandview, missouri
"This time, I felt the technician was helpful and not just in a "sales" perspective."
paul B.
kansas city, missouri
cheryl B.
overland park, kansas
"Keith was friendly and professional and fast."
judy B.
olathe, kansas
margaret S.
kansas city, missouri
"He has always given me excellent service."
norman A.
kansas city, missouri
john J.
stilwell, kansas
"Knowledgeable and courteous tech!"
gary G.
kansas city, missouri
"Ryan was efficient and explained the problem. He gave us options for solving it."
laura G.
leawood, kansas
"Professional, friendly technician."
michael S.
overland park, kansas
lisa W.
lee summit, missouri
"They did a great job, but were late and there was no notice that they were going to be late. I had to call and ask where they were. Not good when we ALL Have to work...."
bobby R.
overland park, kansas
"Our 1st technician misdiagnosed our problem (before Thanksgiving) and we still do not have any heat"
carol J.
kansas city, missouri
"The technician was friendly and did the check-up in a timely manner. Fixed an open duct that had kept heat from getting to a couple of vents"
steve T.
parkville, missouri
"Daniel was very knowledgeable and polite"
martell J.
overland park, kansas
"The late evening call I made was NOT relayed to your office and I had to call back in the morning to get the help I needed. The answering service took all the info, and said I was scheduled for 10 Am the next day."
patricia R.
kansas city, missouri
"he was good & answered all questions"
kim H.
osawatomie, kansas
"He was customer oriented and new his job"
donald M.
overland park, kansas
"The individual was very knowledgeable and on time"
mr pfannes P.
overland park, kansas
"Daniel was efficient and educated me on my furnace and features I was not getting the advantage of"
janet D.
raytown, missouri
"Michael has been out 3 other service calls. He is thorough and finds stuff that needs to be attended to and explains and answers questions of the customer. He gives honest answers and suggests if he needs too only."
hendrik T.
olathe, kansas
jim G.
lenexa, kansas
"45 minutes late. Changed airfilter that was not that dirty."
carol A.
overland park, kansas
"He was very professional"
anthony C.
overland park, kansas
raymond G.
lenexa, kansas
kita S.
kansas city, missouri
"Daniel was very cordial and very thorough"
colleen K.
leawood, kansas
"Daniel pointed out that we were not running the humidifier at best setting and showed me how to do that."
linda K.
overland park, kansas
"Houston was very thorough and professional and answered all my questions. There is one open question about hanger for the air vent that is missing and looking to see about having it replaced.. Houston was passing that on and awaiting a follow-up call from Service Experts"
frank C.
kansas city, missouri
"Wished he could have told us earlier that he was running late"
nan M.
overland park, kansas
"quick and efficient"
dawn C.
olathe, kansas
"Logan informed me of what he was going to do. He also told me about things that I needed to have done like new filters."
larry K.
blue springs, missouri
cheryl R.
blue springs, missouri
"Promptness and professionalism"
donald S.
kansas city, missouri
david B.
overland park, kansas
david H.
overland park, kansas
"Ryan did a great job to repair my problem,"
marge B.
kansas city, missouri
"problem fixed"
bret G.
leawood, kansas
"Our installers were courteous, professional and knowlegible."
vernon L.
kansas city, missouri
"Fixed my humidifier issue."
frank T.
raymore, missouri
cheryl C.
liberty, missouri
"The technician did not get to my house when scheduled. They had to come out the next day but were 2 hours late from my scheduled time frame. Had to call in to see when a technician would show up."
lynnly M.
overland park, kansas
albert R.
kansas city, missouri
"10 times they have failed, look at your computer records"
paul N.
kansas city, missouri
mark K.
kansas city, missouri
"Houston is a knowledgeable and experienced professional"
merlin R.
rich hill, missouri
martin J.
lenexa, kansas
"very thorough furnace tune-up & technician did a very good job explaining the results"
jerry L.
overland park, kansas
"Houston doesn't miss a thing! He's on top of every detail."
kevin R.
independence, missouri
"good service, fast"
dick W.
overland park, kansas
"Originally scheduled for 12-2 on 11/13. Waited until 220, called office, "running behind". Why no call to tell of delay? Rescheduled for 11/20, same time. Arrived at 150, again no call about delay. Visit seemed correct, but time on site shortest (<15 minutes?) ever in 15 years I've used Neal Harris."
omar A.
olathe, kansas
john M.
kansas city, missouri
"On October 29, 2020 Neal Harris (NH) came to our home for its winter tune up on our boiler. The first floor zone was not working properly and at some times our 2nd floor zone was not working as well. The technician determined that the computer board installed with our new boiler by NH needed to be replaced. I was told they would need to find the part and would be back to me within a week. The week came and past no call back. I called on Thursday am and was told I would have a call back from NH by days end. Well no call. I called Sat to leave word that I received no call back and was told by days end Monday Ill have a call back. Well Monday came and went no call back. I called multiple times over the next few days only to get a hold of a service manager. When I asked him WHAT is going on he first tried to game me then admitted NH screwed up as to How or why I was not offered an explanation. The technician came this time it was Houston, he looked at the computer board and told me it was fine. Something installed when the boiler was being installed was affecting the operation of the zone. He uninstalled it. He also told me that I needed a new thermostat which I replaced. NH incorrectly wanted me to replace a $950 item that was perfectly fine. In addition I pay a monthly fee to NH to have 24 hour service clearly this was not what I paid for."
dennis W.
blue springs, missouri
"A very though job. Excellent Service"
larry W.
olathe, kansas
"Technician arrived on time, did his job efficiently and let us know the results immediately"
derric D.
kansas city, missouri
"Was very over priced!"
paula C.
lee's summit, missouri
"Charge just for tighting a bolt"
sabino D.
overland park, kansas
"Fast, friendly service."
keith C.
kansas city, missouri
"Reps were very service oriented and very professional"
devra C.
olathe, kansas
"Zach was very personable and easy to work with. When we had questions the day after our installation he came over that day to help us understand the Advantage Program."
james L.
kansas city, missouri
don S.
overland park, kansas
"Alex was very considerate and helpful."
irina S.
shawnee, kansas
dan F.
overland park, kansas
"Sales and Technicians were very professional knowledgable and efficient."
charles R.
overland park, kansas
"Thorough"
bob E.
olathe, kansas
vicki B.
overland park, kansas
"The records for previous work done was not available so the tech did not know if I needed a new part for my humidifier or not."
jean L.
overland park, kansas
"My appointment was from 2-4pm and the technician came at 5:45pm! Waited 3 weeks before my furnace filter and humidifier pad was replaced! The technician was very professional, courteous and efficient but the Neil. Harris service was very poor."
william P.
kansas city, missouri
david K.
lenexa, kansas
gretchen G.
overland park, oklahoma
susan O.
lees summit, missouri
jerry H.
olathe, kansas
"Very friendly. I assume he checked out everything. Said everything was good although others had mentioned potential problems."
scott B.
overland park, kansas
"Alex checked my furnace filter and humidifier filter and told me they were both OK and didn't need changing. This usually doesn't hapen."
michael D.
lee's summit, missouri
michea B.
kansas city, missouri
"Service was fine"
rebecca L.
leawood, kansas
"I have had your service for close to thirty years. that's about sixty visits. Daniel Aguilar did the best job of any of your servicemen in that period of time. He explained things so well, and was so diligent about his work."
kim P.
mission hills, kansas
"one of your better technicians"
cecilia A.
grandview, missouri
ferrell C.
grandview, missouri
"prompt and professional"
douglas C.
lenexa, kansas
"Very efficient and gave options and suggestions."
don R.
overland park, kansas
"I observed Daniel checking all components of the furnace and he provided me the status of each."
karole T.
kansas city, missouri
lisa L.
prairie village, kansas
"Kevin and Austin were on time, communicated well and maintained the heater-thermostat. Very polite and neat."
mike A.
prairie village, kansas
"Well informed and also did a though job."
tam N.
blue springs, missouri
nanci M.
kansas city, missouri
"on time and pleasant"
robert C.
kansas city, kansas
"Delivery on time"
john henry H.
kansas city, missouri
chris P.
overland park, kansas
"Technician was very professional and knew his way around our equipment"
ken M.
independence, missouri
brian W.
kansas city, missouri
angela S.
lees summit, missouri
"The service that I always receive is great and professional. Thanks!"
steven C.
kansas city, missouri
"Technician did some cleaning and recorded some data about the equipment, but did little else. It seemed we payed for him to look for more expensive things to charge us for. He complained about heat pumps, suggesting that we were duped into buying one, not knowing that I specified heat pumps on engineering projects for many years. He said that the furnace blower motor and heat pump fan motor were bad, but they sounded pretty good to me. His prices were ridiculous. For a fan motor worth about $150 to $200, he had replacement cost around $900+. It was even worse for the blower motor. He said some contacts were bad, and wanted $200+ for replacement, but I didn't see what the problem was. I thought he would at least change the humidifier pad, but that would have been another extra charge. I bought and changed that 15 minutes after he left for under $15."
john C.
prairie village, kansas
"Very courteous. On time. Wore a mask; safe."
caroline D.
bucyrus, kansas
brian aikins A.
leawood, kansas
peggy E.
gladstone, missouri
matthew S.
overland park, kansas
"He was very informative and professional"
patty K.
olathe, kansas
"On time. Efficient at his work. Informed me of some things that were needed."
bill P.
kansas city, missouri
"The job itself was 9-10, but the fella did not call before showing up a few minutes early, and he forgot to include a part, so he had to come back the next day (which was not a problem, as we were home)."
connection success S.
kansas city, missouri
rosa L.
independence, missouri
"comfortable asking him questions"
roger M.
prairie village, kansas
"Personnel wer professional, competent, and willing to do whatever necessary to gain our confidence."
vicki K.
blue springs, missouri
"Very efficient and informative"
connie R.
olathe, kansas
david K.
overland park, kansas
"On the previous inspection 6 months ago, only two issues noted. Now surprisingly after 10 year warrantee expired, multiple issues noted with the result of quote 'failed inspection'. What gives. was this an attempt at a money grab?"
louise R.
blue springs, missouri
"Timely arrival. Explained what he was going to do to fix the problem."
kent M.
lenexa, kansas
augusta N.
kansas city, missouri
"Because of his expert knowledge of how to fix the problem."
bill C.
raytown, missouri
don M.
kansas city, missouri
"On Time, careful, and explained situation clearly"
sue D.
olathe, kansas
joe M.
overland park, kansas
"Tech was very informative on what he did and why and was able to answer all of our questions on our One Wave R that we had installed a while back by you guys. He was very respectful and personable."
rose P.
kansas city, missouri
"He gave me bad news."
ray D.
kansas city, kansas
"Arrived in the time slot. Wore a mask. Did the work in an efficient and professional manner. Explained the problem in terms we could understand. Came back within a few days and fixed the problem."
jeanette H.
gladstone, missouri
sue S.
kansas city, missouri
"He was neat and friendly and corected our guess as to the cause of the leak."