Neal Harris Service Experts Reviews

"I seldom make recommendations."

"reliable, quality service"

"Excellent service, prompy=t and efficient"

"My technicians we're great"

"Tech was great and on time. I was suppose to receive a bid for replacing the unit but still have not received anything"

"Good quality work and good service technicians"

"prompt service when you really need it followed by expertise"

"happy with servive"

"I feel Raymond Sylvester was very Efficient and knowledgeable. He was very professional and took care of the problem."

"They were on time, courteous, explained the system they had installed, and left the area clean."

"Great responsiveness after I called - I submitted a form online 2x and never got a call or outreach. The sales guy that accompanied the service tech was overwhelming pushing unnecessary recommendations to us including a $27,000 replacement of one of our units. The tech was great, I was disappointed that the filter I had to buy for $250 was $50 on Amazon. After leaving, there are loud howling like noises coming from the upstairs unit which directly feeds into our nursery and master bedroom."

"Communication was excellent from the initial contact through to the service being delivered."

"Neal Harris has always been responsive to my needs. Tech's are courteous and knowledgeable."

"Was on time. Quick chwckup."

"Moe the Service representative was Knowledgeable, friendly, and efficient. He diagnosed the problem quickly, explained it and the corrective actions he took. Cost was reasonable for services providied."

"Quality and attention to my needs"

"Excellent, dependable service"

"Consistently good service"

"Trusthworthy"

"Timely service. Good technician."

"They were on-time, courteous, left the work area clean, and explained the features of the new system."

"Thoroughly and on time"

"They friendly and helpful with the questions I asked."

"Always get good service."

"maintenance checkups are generally good to very good proficiency; plumbiing service has not been good"

"good work"

"Customer first"

"The technician was efficient, friendly, quick, knowledgeable, and neat."

"John seemed to know more about this stuff then anyone I have ever met"

"Because they have always come immediately when we have needed the because they have always come immediately when we have needed t"

"Recently I received a new AC/Furnace and hot water heater from Neal Harris. The installer was Greg on both visits. He was completely professional, very personable, highly competent, and strong; as it turned out, he had to remove the old hot water heater before draining it outside! I asked I highly recommend Neal Harris in every way!!"

"I always get expert technicians and very professional and friendly"

"Service tech noticed and fixed a minor installation mistake."

"Your people did a great job and I tell everyone that they should use your company."

"Installation went well."

"Neal Harris was not able to do the job I needed, but referred me to a company with the appropriate equipment."

"Technician arrived at noon, much later than the 8-10 am window I had scheduled. That's unacceptable."

"Prompt professional service and reasonable price"

"Both the tech and the Consultant was great."

"Great service and the technician was very friendly"

"Profesional. Thorough in check ups"

"Always good service!"

"The service was very timely and communicated well"

"Never got a estimate. took time out of my day never got a cost haven't received any cost quotes"

"Because of the simplicity of what needed to be done after the technician arrive and it didnt even take 5 minutes i was over charged had it been a courtesy i would have more than likely kept the services so there foreci wouldnt recommend anyone"

"Courteous, explained everything in terms non-tech people could understand"

"Your services are very expensive. Your quote 14000 the bid Im going with 5800. You charged me 300 to come and diagnose, others charged me 000"

"on time, great service, very helpful explaining my furnace to me"

"The staff are amazing, courteous, know their job inside and out and are always happy!!! They put you at ease within the first two minutes."

"Not always consistent techs"

"John and Kevin had a lot of troubleshooting to do to find the problem. They had to try different things and 3 trips but they kept at it and finally found the problem. I was their top priority each day till mission accomplished. They kept me well informed all through the process and honored my warrenty."

"Like the system and control features. Was told I should less dust but seems I see more than expected."

"I was over charged The system was not installed properly"

"Quality service"

"Prompt service"

"Reliable, dependable, and honest"

"Quality of field representatives"

"They arrived when promised, analyzed the symptoms, applied the solution and were gone very quickly. Serviceman was very thorough as he was a very experienced repairperson."

"Good"

"Promptness."

"Service and techs have always met and exceeded my expectations."

"Plumber was prompt and provided a quick assessment of the problem. Gave us an excellent referral and offered his card in case we had other problems. We appreciated his excellent service."

"Good at explaining the situation and how it can be repaired or replaced."

"Good service, convenient for my schedule, good explanation regarding my system. This service is not complete yet, return visit required"

"Good Service"

"AJ provided an outstanding service too my mini split unit. I certainly do appreciate his hard work!"

"Quick response to service calls and friendly staff"

"Our service technician was polite, knowledgeable and thorough during his service on our HVAC system. John explained with clear detail exactly what he found and what needed to be done."

"good people"

"I have been using Neal Harris for almost 20 years. They have always been quick to respond to any issue that might arise and the service techs are always friendly and helpful."

"courteous & helpful"

"The technician seemed knowledgeable and professional."

"Fast scheduling and show up fast"

"The service rep answered all my questions and seemed to be knowledgeable."

"exactly on time, id'd problems quickly, repaired same, polite, congenial. HOWEVER I have a slow overflow leak - water running constantly in the tank. please return to fix or tell me how"

"A J was a great representative of your company."

"Chirs was very knowledgeable about HVAC systems and easily answered all of my questions."

"The entire process, while short, was professional. The installation was done quickly, despite it being a large job, from start to cleanup."

"John is very knowledgeable, polite, thorough, neat John was also attentive to our COVID protocols at home"

"Good value and found problem I didn't know I had."

"Excellent service, communication and expert support."

"good people"

"price"

"Two major mistakes were made: First I was mot told there was a lease on the Advantage program. Second, the wrong A/C was changed out."

"Timely, fast, and affordable."

"My dealing with you guys over a new A Coil felt like it went to a used car dealer who was just interesting in taking a senior citizen to the cleaners"

"Professionalism on every level, quick result, quality work."

"Technicians are respectful, knowledgeable, and helpful. Installation was very smooth and clean."

"Depends on the service person."

"I was extremely impressed with how quickly the installation could happen but the zoning system didn't operate properly in the original install and while I was promised the new unit would resolve the comfort issues we were facing, it's only been a marginal improvement. I was told the existing supply/return duct system would be reviewed/modified as needed to adequately serve the spaces but I don't believe that occurred and we still have a 2-3 variance between the two zones."

"Our expert was very friendly and explained details ver well. She did a great job, everything sounded good to me about the process I just still couldnt get over the costs I have another quote from elsewhere and I could buy 2 full replacements for the same cost."

"They came on time, working very serious, cleaning completely. Totally they are really professional"

"Service was good. Just not huge fan of making recommendations."

"10 yr service plan is expensive when total is figured over duration"

"The office staff and service tech were polite, knowledgeable, and timely in meeting my needs."

"The technician was professional, friendly, and answered my questions."

"Awesome service!"

"Raymond is fantastic, highly recommended"

"Very complete inspection was done on both my heating and cooling systems. Spencer explained everything well and answered any questions I had."

"Was charged $400 for a capacitor that I could have bought for $15 to $65 Dont mind paying the technician and dont mind paying an after hours charge, but raping someone for parts at the same time is wrong"

"You answer the phone on Sunday and gave us a time that you would be out and that is huge on a weekend"

"Excellent service techs"

"Great team"

"Well I thought this company would be a little different than the rest of the heating and cooling companies, but I was wrong. All they were interested in is selling me a $10,000 air conditioner. When all mine needed was a new fan motor. Saved $10,000 looking into the problem myself. Thanks guys!"

"I have always been happy with your service."

"I already submitted this survey a week ago!"

"Fast service, friendly, high customer service"

"Good Service, prompt, Plummer very good"

"129,00 for 15 minutes work"

"Very well prepared associate and presentation."

"Tech was 35 mins EARLY to our appt! He knew within seconds of opening the back of my ac unit what the problem was. He repaired & cleaned my unit in less than 10 mins. He qave valuable information on how to appropriately service my unit seasonally. He talked me into signing us up on your maintenance plan, then he was off! He's a keeper!!!"

"Very high cost for a member for a 15 minute visit."

"Installation team was very respectful and easy to work with. They did great job."

"1st time visit."

"Polite, well-spoken technician who went out of his way to explain and find solutions for me. And efficient! Can't forget that."

"Technicians were efficient and friendly."

"Was there right away Stayed in contact on the phone about our problems"

"The majority of staff are conscientious, friendly and do a good job."

"Why did it take so long to get me the filter and light for my main unit?"

"Very pleased with the service we received."

"Dakota and Brad were awesome. There was another gentleman, not sure of his name, maybe Sterling? Hes included in the kudos."

"Good service great plans affordable and brand name products"

"Tech arrived 30 mins past the 2-4 pm window. It's been 48 hours since the part was ordered but no updates unless I (the customer) reached out. Still no update on when repair will be completed."

"We have had two experiences with Neal Harris technicians. Both were timely, professional, and were honest in their advice about costs. There was no pressure up-selling, and both Wesley and Andre looked out for expenses. Additionally, both times I was able to schedule same-day appointments, which is rare among other service providers."

"Wonderful person and extremely professional"

"Everyone seems to be knowledgeable and very nice to work with."

"No one showed up to give a duct cleaning quote"

"Great service!"

"Good service"

"Neil Harris Service Experts has the best techs. They are very knowledgeable and the nicest guys in the business. Both Daniels, Keith and Dakota all great guys. They tell you what you need to know and are not afraid to tell you the truth."

"They were professional, courteous, and friendly. Would definitely recommend them."

"Arrived on time, accurately assessed the problem and went right to work."

"Good equipment & service so far"

"John was very friendly and informative."

"The techs are always very friendly and knowledgeable."

"Notified me when he was coming and arrived on time. Answered all my questions and explained steps he was taking completely."

"Excellent service. Professional representatives."

"Technicians were very attentive; I did not feel like they were trying to tell me every little thing in my system needed "something", so not nicked and dimed."

"We were very pleased with Moe after he got here but the lead time was not what we were happy with. The tech person was scheduled between 4 and 6 and ended up here between 9 and 10. I called twice and was told each time that someone would return my call with an estimated time of arrival. Both times, we waited but no one called me back. When Moe arrived, he was very polite and knowledgeable and was able to repair our air conditioner in a very short time."

"Everyone was courteous, friendly, trustworthy, effiecient, worked steadily for 5 hours until the job was completed, left all areas clean and tidy. Am very pleased with all results. The men were Moe, Greg, Antonio, and Chris Gebhart."

"Andre was great and answered all my questions. Very friendly and knowledgeable."

"I've been with them for years and never had any issues."

"Timely, professional service."

"Timely, efficient and thorough."

"Overall good service. Was a bit disappointed that you didnt replace the air filter as part of the service."

"I do not recommend"

"NH techs were able to diag and fix issue within 24hours"

"responsive. good customer service"

"Friendly , fast, and knowledgeable!"

"Equipment & service so far have been excellent."

"I always have an amazing experience when I use you guys. Jim is also so friendly and provides great customer service."

"I specifically discussed a couple of problems prior to the visit that were not addressed. I was not home when the technician came did the work. I also believe that air filters should be included for $360 that was paid."

"They came right away and was great"

"They all were very friendly and professional. Including John the after hours technitian, Shea and his partner who came over the next day and the technitians that replaced the two furnaces."

"We have purchased the maintenance program butyou dont bring filters! This last visit is the 5th time you didnt bring a filter. Ive provided 4 filters, buying them myself before I realized they were included in the twice yearly maintenance. I reminded the scheduler person when I made the appointment to, bring filters. Again when they called 2 days before to remind me, I said, bring filters. Daniel said you would send one. Its been a week.no filter. Ive called and asked again for a filter. Please send a filter and stock them in the truck when you come down here."

"Until this week, we have had excellent service with Neal Harris company."

"Always friendly and professional technicians"

"I had a great experience with Neal Harris when I called them for my ac unit."

"Technician was both courteous and helpful."

"Super polite and professional"

"Installer have great attitudes and are very professional."

"Professional and efficient"

"Very professional operation every aspect"

"Professional and responsible and caring manner."

"Your technicians are always polite, clean, and professional. They do good work, and are able to answer our questions. Your telephone service experts are also helpful and polite."

"Super job!"

"Both technician and sales man were very informative and professional"

"The installers were prompt , courteous , and efficient ."

"The men were professional, personable and very knowledgeable! They really seemed to care that they did it right"

"Very profeesional."

"The service team was well staffed and very efficient. The turn around time was great & the response to our immediate need during the hot summer was awesome!!"

"Timely service"

"Spencer beyond and above fixing the leak I had"

"Called At 3pm Friday, guy was there to help 6pm same day!!"

"I called/texted/emailed 5 services one evening to have someone look at my A/C (I run an airbnb out of my home when I am not there and guests were hot). Neal Harris was the most responsive (quickest, most helpful). Several others didn't even have a way of contacting someone after hours."

"Prompt, friendly, knowledgeable"

"Very professional and knowledgeable."

"Always great service!"

"John went beyond what he had to do for us and he was incredible"

"Love the advantage program, well trained installers and techs, courteous and helpful."

"I had an exceptional team working with me and I received the products (a c and furnace) in a very timely manner, as promised."

"Great service and affordable"

"I'm not sure if this survey is related to fixing our thermostat or flipping the water heater expansion tank around. Working with the guy that came to fix the thermostat was fine - very friendly, a little too talkative, but overall very helpful and probably a 9. The plumbers on the other hand were horrible until the manager came out. The manager was wonderful and did a great job. But the first two guys came 2 hours early with no text or call, at the most inconvenient time ever and were kind of scary, the second guy came in our window and was fine but said it would take too long and rescheduled us for the next day. The next day he was a no show. I called back and had our appointment rescheduled again. Again, a no show for our appointment. I called again, dude came back the next day and did it. I didn't look but he failed to independently support it which is what we failed inspection for the first time and just left the strap dangling from the ceiling. Called again, had an appointment again, no show again. Called the next day and they were extemely apologetic and sent manager out right away to fix it and he was great. But I spend a total of 5 days moving my work meetings, arranging my schedule to work from home, etc. and didn't so much as get a call, email or text message notifyig me they weren't going to make it. I wasted an entire work week on this crap and it was infuriating. It was so irritating to the point that I'm ready to call and see how we can get out of our advantage plan. It's a vey expensive way to operate which I was happy to pay for the peace of mind and convenience but with that level of service, it is totally not worth it."

"Good problem solving good secive"

"You were available with same day service."

"Very friendly and professional"

"Excellent customer service!!"

"Great service"

"Prompt efficient"

"Because your people are always so nice and kind to me."

"When I called the dispatcher was helpful and Andre, the technician, called soon after. He arrived 45 minutes later and was very helpful. And this was on a Sunday."

"We had a capacitor installed on June 8 & again on July 6. Waiting for a reply after inquiring if there was any warranty for a month old part. Still waiting."

"Every person associated with my installation was helpful and did a great job"

"Overall I have been pleased with the service of the company."

"Great work ethic"

"The service was quick and AJ was very nice."

"He was friendly answered questions and explained all that he was doing"

"Our tech was very professional. He did a thorough inspection and clearly explained what he was doing when requested."

"Dealing with Ryan was a pleasure. He was courteous, very professional, and answered all concerns and questions we had. He is an excellent representative for your team."

"No"

"your representative to repair unit was extremely knowledgeable, courteous and efficient about his work."

"Very quick to fix my problem"

"Technicians are well trained and always courteous."

"Probably the nicest guys to ever work in the HVAC business"

"the technician was very good"

"Very good service technician."

"Tech showed up on time and did a good job explaining what servicing our AC unit required."

"Kevin was professional friendly and informative."

"The technician was friendly, answered my questions, explained what the problem was, and was able to resolve the problem."

"Too costly they Guy said I was getting a bracket to hold up the pipes and he put a wire that look like it came off his old speaker wire. He fixing pipes I came downstairs where he was working and he was looking and checking my hot water tank."

"The technician was able to speak with me directly about what he was testing and the diagnosis afterward."

"My original appointment was May 16th 8-10am, however, no one called or showed up at our house. I had to reconnect with Neal Harris and schedule a 2nd appointment - according to the customer service representative, the earliest available appointment was a minimum of 30 days out. This pushed our appointment into July. While this has no bearing on Roy, the technician that came out on July 6th or Brad Kill the sales rep, it is a concern the company should address within their operations."

"Your 1st tech responded within a few hours and said we needed a new capacitor, but he was out, so someone will bring one out and get the a/c running the next morning. I called after no one came out the next morning. The 2nd tech said we needed to replace the defroster board also $500+ but he was able to bypass it and get the a/c running for $200+. I agreed to replacing the board and I should be contacted on July 5th to schedule a time to install. No one has called to schedule as of 7/8? I'd really like to speak with a mgr who can tell me the pros/cons to not replacing the defroster board."

"Good service"

"Mr. Jones was thorough, efficient, effective, curteous, and very responsible. He adhered to the state schedule and was a careful worked."

"Clearly explained what was going on and all the options"

"He was very nice and listened to what we had to say!"

"My plumber is the very best and the young man who was here for Spring check of my heating/cooling system was personable and professional--he was great. But my system check for summer operation wasn't done until almost July."

"Our Service Expert was knowledgeable, thorough and courteous."

"In the last few days, two Neal Harris employees came to see why our air conditioning (the fan) wasn't working. They said it was not something they could fix. We had an electrician come out and he was able to fix it - said we needed a new and updated AC disconnect and that the Neal Harris persons (2 of them) who came out should have known that."

"Prompt, courteous, availability."

"Because of varied responses so far and work is not complete."

"On time, friendly, and cooperative."

"Raymond did a great job and I would request him again."

"He was very professional"

"Very professional"

"Fast, Efficient and didn't try to sell me a bunch of stuff"