Neal Harris Service Experts Heating, Air Conditioning & Plumbing Reviews

Average Customer Rating
4.5/5 stars based on 5,011 Reviews
katie M.
overland park, kansas
"We had a tune-up which resulted in a clog that leaked water all over the floor. Had to pay a service call fee to have this fixed when it should have been fixed during tune up. Also had to pay $112 to clear the drain and $50 for a new drain (which literally costs less than $5)."
fred F.
kansas city, missouri
"Quickly done. Explained everything."
tom D.
kansas city, missouri
"Very polite, did a fine job."
jackie M.
kansas city, missouri
charles W.
kansas city, missouri
"Luis Marquez was very knowledgeable, professional and courteous. His attention to detail was apparent. The respectful way he moved about the property while checking with us regularly was impressive."
charles ii H.
overland park, kansas
"Job done well"
chris T.
bonner springs, kansas
"Ivan suggested duct cleaning. We had them cleaned by duct doctors 2 months ago. This concerned me that the ducts may have been improperly cleaned. Ivan also said I need a filter. The filer was a week old, but I changed it based on his recommendation. Inspecting the filter afterwards it was still usable."
david R.
overland park, kansas
"The appointment was on time and completed in a timely fashion."
william J.
kansas city, missouri
robert M.
lake tapawingo, missouri
"The technician addressed the problem, but our dissatisfaction is with our purchase 7 years ago and all of the issues weve had with our HVAC system during that time. Yes, the units save us in utility bills, but what weve saved with the gas/electric company weve more than spent with you in repair costs, our time, inconvenience and unreliability of the units. A brief list: 1. Coolant leaked for first 4 yrs, replaced yearly by you all, but the unit had to stop cooling for us before we called 2. Ultimately thought you fixed the issue by replacing A coil 2 yrs ago, until coolant had to be replaced this year again another $400+ bill. 3. Humidifier you installed hasnt worked in 3 yrs. Your tech will fix it for...you guessed it...about $400 4. Zone system you designed and installed to solve the initial issues hasnt; front of house is still 85+ degrees in summer while back & lower level is like a meat locker. One of you techs told me, during a call, that is as good as itll get, so another $1500 wasted on that piece. See the pattern? All we wanted was a reliable system that kept our home comfortable in the summer and winter. What we got was a money pit of a system and a relationship with a company that values profits above keeping your word and delivering to your customer what they committed to delivering. By the way, our $413 bill this time was for a less than a dollar part that your tech that checked the system a month an a half prior either should have caught or broke themselves...yes we checked. Please contact us. Wed be happy to discuss how to resolve the issue & finally get us what we thought we had purchased, for a premium price, at the outset."
larry K.
blue springs, missouri
doug J.
kansas city, missouri
"Technician was friendly and on-time. His work seemed thorough. Didn't appreciate the "up-sell" at the end."
marla M.
kansas city, missouri
"He was quick to solve the answer to my questions"
joyce B.
kansas city, missouri
"It was timely and technician explained everything to my satisfaction. Very courteous and informative. Would love to have this technician for all my service calls in the future."
colleen R.
lawrence, kansas
"Prompt, curteous, thorough, explained what he did."
kathleen L.
kansas city, missouri
"Still have the same problem. Bought the year maintenance plan but they did not clean the filter lining the A/C units. I had them check my unit in May and these guys came back back with all these problems and heavy on the upsale of a new ($12000) that I really do not need! Plus they did not do some of the service that was needed like replace the vent tubing. Very disappointed that they took up so much of my time trying to sell me a new system. I am stuck with the maintenance program for the year but not sure it is really worth it if they do not even clean or change filters!!!! Most likely will not recommend."
marcia W.
blue springs, missouri
"Every aspect of the appointment and service went really smooth."
ellen C.
overland park, kansas
mary Q.
kansas city, missouri
dan R.
platte city, missouri
"Provided good explanations on optional services"
josephine M.
kansas city, missouri
"Man was pleasant and patient.Took time to explain what he was doing. The man with him was very nice too. Felt safe and respected."
kurt K.
leawood, kansas
"The only thing that bothered me was that the technician recommended things that I did not need when he found there was nothing wrong with the 4 units he checked. I am sure he is instructed to do so....."
patsy R.
overland park, kansas
"Good service"
brian W.
lenexa, kansas
"Most things are fine. The problem I have is with the pricing for items like a new humidifier canister (75 from Amazon, 328 from you) and uv bulb (sales person quoted 200 when unit was purchased, but your guy wrote down 900 on quote). That seems excessive in both cases and clearly off base on the bulb."
jack R.
lee's summit, missouri
david F.
blue springs, missouri
"Guys we're very friendly and did their job."
glenn E.
blue springs, missouri
"Your people New exactly what they needed to do to our furnace, they were very polite and answered all of our questions."
harold B.
overland park, kansas
"the two guys were awesome!"
paolo R.
kansas city, missouri
"polite and professional actitude"
bob C.
mission, kansas
"He was friendly and efficient and fast."
frank R.
shawnee, kansas
judith B.
raymore, missouri
"Was my first plumbing job needed through Neal Harris. Was able to schedule my appointment soon and at a time that worked for me! Ryan had a little trouble getting a bad part off my faucet, but he kept trying until successful. Thanks!"
michael D.
lee's summit, missouri
"During my second yearly, check out! Technician discovered that the A-coil had a leak. The tech informed me that Lennox had a recall on them. He got the unit to cool temporarily and that the coil would be replace at no cost except for the labor $1,200.00 two men 4 hours. The service was scheduled tech showed up (1), with not all the parts and tools required on truck. Tech made three maybe 4 trips to Home Depot for materials and tools. Unit installed and discovered that this unit also was leaking also. He offered to repair it; I declined and requested that another new unit needed to be installed. Nine (9) hours later he got the unit he brought to cool, it lasted about 4 days and I had to call for service Thursday evening, after some long and I think unnecessary conversation he came to the house and found the thermostat was bad installed a temporary cooling only thermostat, the unit quit cooling a day later. On Saturday after two weeks, the new unit was brought out and installed in a timely and professional manner without any issues (21/2) hours including a new replacement thermostat; Thank you Daniel #615 I anticipated I would hear from the management at the head office, but has not happened. I have been long-term customer with Neal Harris and am surprised no response. In October, I am to re-new my protection contract; I am questioning this"
michael N.
independence, missouri
"Very pleasant, knowledgeable, and efficient worker"
jennifer S.
lees summit, missouri
"The technician noted that we had a drainage line that needed repair. I asked him how much it would cost. He thought for a moment and then I think about $100. I stated that amount seemed like a lot for what work was proposed. He then mentioned that there were set prices and he couldn't change the price much but that he could charge us about half the initial amount because we only needed about half of the amount of tubing. I was confused on why he stated there were set charges, but seemed uncertain about the initial charge and then offered a lower charge when questioned. I also mentioned that there was a problem with our duct work that made it difficult to take the filter out and put another filter in. He stated he would let someone at Neal Harris know but we haven't heard anything from Neal Harris about this."
michael T.
overland park, kansas
"was disappointed the a/c was not checked"
libby H.
overland park, kansas
"We have had a contract with you for 5 years minimum. Todays technician told us there is a wrong part and piece of tape in the flue that could let CO escape during the heating season. Why has this not been noticed before? Not happy; cost of fix $450."
roberta C.
independence, missouri
gary R.
olathe, kansas
"Everything went well. Daniel answered all questions and completed his work in a timely fashion."
sherida B.
kansas city, missouri
"Professional and thorough."
james R.
overland park, kansas
"Service was performed as promised."
ron B.
lenexa, kansas
"He was very nice and went right to work .Explained to my husband what he was doing."
philip H.
belton, missouri
"The Men were very knowledgeable and professional"
john D.
kansas city, missouri
"quick to get here and fix the problem"
charles J.
blue springs, missouri
howard T.
kansas city, missouri
"He got the Ac fixed"
peggy K.
lenexa, kansas
"There was a misunderstanding between me and Service Experts re which service I was to receive. Zach understood just furnace and I was expecting both furnace and A/C. He called SE to clarify and told me just furnace. He did not offer any suggestions re satisfying what I was wanting. This was resolved after I called into SE and Amy helped me. Then I got both furnace and A/C serviced."
scott R.
lenexa, kansas
"Clint came on time and was efficient."
claudia R.
overland park, kansas
"I trusted the technician to do the annual maintenance on my furnace."
jason F.
merriam, kansas
"MY service technician was fantastic. He was very quick and honed in on the issue immediately."
ron M.
lee's summit, missouri
"Very good tech High knowledge"
mark W.
overland park, kansas
"Mike discovered melted part."
connie C.
overland park, kansas
chantal R.
overland park, kansas
"polite courteous informative"
guinette W.
kansas city , missouri
"They were timely and the technician explained everything he was doing."
robert M.
lenexa, kansas
"courteous and polite"
bill B.
kansas city, missouri
"Technician went the extra mile"
tracye G.
kansas city, missouri
"Josh (A/C tech) arrived during the allotted time between 8-10am. I did not know that the furnace tech was going to arrive later until Josh informed me over the phone before his arrival."
dana K.
kansas city, missouri
l R.
gladstone, missouri
"Ryan understood exactly what we needed, and delivered!"
amber L.
raytown, missouri
vallarie B.
kansas city, kansas
"Neal Harris Expert was very professional. Did what he came to do, very quiet, courteous, and clean."
laurel G.
oak grove, missouri
don R.
overland park, kansas
cathy E.
kansas city, missouri
"Technician was scheduled, confirmed, showed up on time, communicated needs, obtained a part, explained things well, and left."
tamir B.
kansas city, missouri
"The tech is unfriendly. He's been over once before and it was the same then. I also don't understand why I was charged a service fee if I have an ultimate protection plan (according to the renewal email), which states free repairs. All he did was blow out a clog from the drip tube."
hilary D.
overland park, kansas
"Daniel was very personable and explained things fairly well. However, it was necessary to call to request a service call 3 days later because he failed to reconnect the outside unit and make sure it was running after he cleaned it."
pradeep D.
overland park, kansas
"Sales person gave us a good deal and he kept his promises. Technical guys did good job installing everything."
angela S.
lees summit, missouri
"Technician took time to explain all the issues found and concerns regarding my air conditioning service which was very informative. Thanks so much!!"
nancy M.
kansas city, missouri
"Two very polite and well-spoken young men - I believe Sam was the name of the installer who had joined Zachery. They were efficient, seeming to be very thorough."
dick W.
overland park, kansas
"Tech did well"
rodney A.
lee's summit, missouri
"Kevin was VERY personable, enjoyable to speak with, and he was VERY KNOWLEDGEABLE."
larry D.
overland park, kansas
"Very conscientious."
kim W.
overland park, kansas
"Justin is honest and professional"
kent F.
lawrence, kansas
jack G.
leawood, kansas
"I was provided solution options and reasons on options. When the decision was made the resulting installation was quickly and well done."
helen N.
lenexa, kansas
ed H.
stilwell, kansas
joseph R.
lenexa, kansas
"Zachary called before arriving and was courteous and did a thorough job"
richard B.
blue springs, missouri
"Technician knew to call for assistance when our hvac system developed a problem and he couldnt diagnosis the cause"
randy L.
lee's summit, missouri
"Professional, courteous"
tom M.
overland park, kansas
"Our thanks go to Corey Heintz (who orignially sold us the system a yearago for idenfitying a problem with the termostat recently installed that led to over a week where our system was not working properly. Corey arranging for Dalton to install a new thermostat and optimize the setup of the system. The system is now working very well. Dalton clearly has an excellent understanding of the system and was very proficient in his work."
laura H.
kansas city, missouri
susan O.
overland park, kansas
"young man was very thorough and nice and professional"
julian W.
liberty, missouri
"Mike was very professional and courteous. He explained a lot of what he did and why."
carolyn C.
blue springs, missouri
"Tech was informative,helpful and explained everything in terms I as a senior could understand."
michael S.
kansas city, missouri
"Early arrival and didnt waste my time!"
jerry L.
overland park, kansas
"He was very thorough, even to pulling vines away from the outside unit"
scott H.
leawood, kansas
"On time, called ahead, finished in a timely manner, thorough, courteous"
pretech C.
kansas city, kansas
"Always get great service."
ann M.
kansas city, missouri
"your team did a great job reviewing / answering our concerns."
kevin W.
kansas city, missouri
"Fred was very thorough and kept me informed of what he was doing."
bev A.
lees summit, missouri
"Justin is Mr Wonderful ! He is professional, knowledgeable and very personable."
david V.
olathe, kansas
"Not intrusive"
linda W.
kansas city, missouri
"Michael, was friendly, knowledgeable and professional."
daniel H.
kansas city, missouri
"We were able to get a quick appointment. Our technician diagnosed the probably promptly and solved it quickly."
terry M.
overland park, kansas
rickard T.
belton, missouri
"kind, considerate, easy going, not rushing around.. Explained everything he was doing and why. Want this person each time I need repairs or service."
james R.
lees summit, missouri
niki B.
oak grove, missouri
"I felt like the guy was new, wasn't trained properly, and was trying to sell me on stuff I didn't need"
mobile M.
lees summit, missouri
"The tech was very thorough and pleasant. More so than previous techs"
ruth P.
blue springs, missouri
"Very efficient, very polite, very knowledgeable. Found the problem quickly & repaired."
susan W.
overland park, kansas
"All the people we worked with were professional and helped us timely and efficiently. Sean, and his team, were able to install quickly and get our new system cooling. We really appreciate their kindness, efforts, and consideration."
susan W.
overland park, kansas
"All people we talked to were very professional and responded to our needs quickly."
brian aikins A.
leawood, kansas
"Luis was actually early which worked well. He was polite, efficient, and courteous."
trudi G.
prairie village, kansas
"I would have provided a 10. However, they left one of the thermostats set at 66 degrees instead of the settings we had it at. Since I don't know how to set it and my husband was out of town, I spent a very cold night in my bedroom."
gary K.
olathe, kansas
"Tech was on time, courteous, professional and knowledgeable."
david H.
overland park, kansas
"Josh was a very kind and knowledgeable young man. He completed the inspection in in no time at all. Josh is an asset to Neal Harris. Thanks for the Great job Josh."
judy B.
olathe, kansas
"Did his job efficiently."
john L.
merriam, kansas
"explaining why he was doing things"
bill P.
olathe, kansas
gary J.
kansas city, missouri
"Prompt and professional service."
james R.
lee's summit, missouri
doris M.
independence, missouri
"tech very thorough, courteous, we were impressed with his professionalism"
james W.
stilwell, kansas
"Due to situation Mitzi was very responsive to the timing on which we had to resolve the broken down old system Sean was a professional all the way with determination to get the job done under hot outdoor weather and trying situation."
angela G.
shawnee msn, kansas
"First of all, we had already had our system serviced and the guy knew it but he proceeded to service the system anyway. I'm not so upset about that part, as he didn't bother to put the cover on properly for the condensing unit and then an animal got inside and was hiding in there. My dog tore the cover apart to get to the chipmunk. So there was insulation all over the yard and water got inside on the electrical parts. Luckly, nothing was harmed but if I have to pay $125 dollars for some one to look at my appliance they should have put it back together properly. The other thing was the guy quoted my mom $18,000 dollars for a new unit and service plan. WTF! Really? What kind of service plan is that? Get out of here with that! I won't use you again."
roger M.
prairie village, kansas
"Josh was thorough, professional, and pleasant."
marla M.
kansas city, missouri
"The basement sewer pipe was rusted and water would not drain. He removed the rust and it seems to be draining properly."
patricia A.
pleasant hill, missouri
"A technician (I think his name is Fred) came here to do a routine checkup of my A/C on 8-19-19. He told me everything was AOK! After he left, the house started getting hotter and hotter. I called Neal Harris and they sent Chris here that night. He said he fixed it, but it would cost me $176. I protested that and he was going to leave that issue to management. That night the house never cooled below 83 degrees Fahrenheit. I called Neal Harris in the morning on 8-20-19. Chris came back here. He spent about 1 1/2 hours outside working on the unit. Then he said I needed a new compressor. He said it might take a few days to get one. Then two guys came here that afternoon. They checked it out and said it was just that two wires were hooked up incorrectly! The A/C has been working ok since then."
josh R.
overland park, kansas
"Tech was very rude upon first introduction. My AC unit was working and after the tech took apart my condenser unit the contactor quit working. Then you guys tried to charge me $179 for a $30 part."
laurice C.
kansas city, missouri
"Excellent customer service"
mary D.
kansas city, missouri
"didn't understand that the visit was also a promotional contact."
jeffrey B.
leawood, kansas
"The service tech was nice and in fairness to him, he did all the right things. My frustration is that this is now the third visit regarding my new system and the problem is still not solved. He is ordering a new thermostat. He would have had one given the problem I told the folks on the line. I also asked for a supervisor and i dont think I got one. Pretty disappointing this time. To be clear, I dont want this to reflect on my service professional, I just want the issue solved."
ms anthes A.
kansas city, missouri
"Technician called in advance and showed up when he said he would. He was courteous and efficient."
karen S.
overland park, kansas
"Tech was on time, very polite, very professional"
martha K.
overland park, kansas
john C.
leawood, kansas
"Tech did a very thorough job and explained everything perfectly"
rick S.
overland park, kansas
"Zach was on time, cheerful and ready to go. He spent an appropriate amount of time checking things our and carefully explained a potential service issue."
calvin B.
olathe, kansas
"Thank you for returning after the installation to help me balance the air distribution in my house."
kevin S.
overland park, kansas
michael D.
lee's summit, missouri
"Tec was well trained and kept me informed of all issues"
doug C.
lenexa, kansas
"Quick Friendly Professional"
barry D.
kansas city, kansas
joann C.
leawood, kansas
"Techs went over specifics of what was done and pointed out some improvements to our systems we might want to consider. They went over the Advantage Plan considering that our units are aging. Always good service from you people."
diann A.
olathe, kansas
"Technician very thorough, professional and willing answered questions."
chris V.
kansas city, missouri
"Technician was unaware of the service plan I was on and did not do part of the service that would be free on my plan they gave me a quote to have the problem fixed until I questioned it and he called. I have more issues than space allows"
john S.
shawnee, kansas
"On time, polite, friendly, efficient"
ray D.
kansas city, kansas
"I felt they (there were 2 of them) took the time to check things over and were clear in explaining the procedure."
alex G.
kansas city, missouri
"Efficient, pleasant and candid service."
ruby B.
leavenworth, kansas
"Technician was professional. He fixed the problem with the drain hose."
elizabeth S.
kansas city, missouri
"Informative, listened, explained. Didnt persist selling things I didnt want."
sherry R.
blue springs, missouri
phil K.
overland park, kansas
jackie T.
peculiar, missouri
"I have had numerous problems with my heat pump over the last several years and Neal Harris hasn't been able to resolve the problems."
roy W.
leawood, kansas
"Frank is excellent."
john G.
kansas city, missouri
"He did a good job."
michael L.
olathe, kansas
john L.
olathe, kansas
"Ryan did a very good work on fixing the leak in the tank screw system where the leak was happening."
william M.
grain valley, missouri
don B.
kansas city, missouri
louis W.
blue springs, missouri
"explained process, what he was doing and why. answered my questions in detail."
bryan V.
overland park, kansas
matt S.
independence, missouri
"Same day response on time and knowledge"
ms blake B.
overland park, kansas
"the technician did a good job"
longview church C.
lees summit, missouri
robert N.
leawood, kansas
dorene S.
overland park, kansas
"I was scheduled for a morning appt but you has me down for an afternoon appt, you were able to keep the morning appt. About the last 4-5 times Ive had problems with scheduling"
scott S.
kansas city, missouri
"Prompt, easy to work with"
larry M.
raytown, missouri
"The technicians were thorough and professional."
randy R.
blue springs, missouri
karl j.
leawood, kansas
"Greg and Vernon were very professional, very personable, and did a great job. They took time to answer questions, walk me thru the installation, and did a nice job to pick up a few punch list things after the walk thru."
ronald P.
kansas city, missouri
"On time, very pleasant, knowledgeable,"
roger S.
olathe, kansas
lee G.
overland park, kansas
"Luis was on time, very professional and friendly."
michael R.
olathe, kansas
"Very Helpful with the Old and New Equipment"
barbara H.
olathe, kansas
"Technician was friendly, professional, and quick. It would have been nice to get a call letting us know he was on the way."
janet S.
overland park, kansas
"Everyone was polite, friendly and did a great job"
phyllis T.
olathe, kansas
"Was able to schedule the service call promptly and the technician even arrived ahead of our scheduled time, which we preferred. He was professional and we were pleased with his work."
linda M.
overland park, kansas
larry M.
overland park, kansas
dale H.
prairie village, kansas
"Zach was right on time. He explained everything clearly and answered any questions that I had. Zach was a very pleasant and informative technician."
earl S.
overland park, kansas
"Showed up on time and did work fast after clearly explaining the problem"
jim V.
overland park, kansas
"Tech was knowledgeable and nice."
bill & georgetta W.
independence, missouri
"Alfonso and Devin worked steadily and double checked for leaks. They were very professional and knowlegable."
ellen C.
overland park, kansas
"Justin is very good and accommodating."
scott M.
fairway, kansas
sherry L.
pleasant hill, missouri
"Michael was very informative and was able to answer every question I asked. He was kind and polite"
scott P.
lenexa, kansas
"The guys were very nice and worked hard. The smell of smoke on their clothes coming into my house was strong and I don't care for that."
harold W.
lee's summit, maryland
"Each person I came in contact with had great people skills"
byron N.
kansas city, missouri
"Office called prior to appointment to reschedule for an earlier time which was more convenient for me.."
lisa P.
kansas city, missouri
sarah C.
olathe, kansas
"Great availability, when we contacted you we got an opening right away. Fast and friendly service."
rev engler E.
kansas city, missouri
"Immediate service AND on a Sunday. I especially appreciated the person who answered the phone at 6:50 a.m. and took my information."
steve W.
kansas city, missouri
"Professional, knowledgeable. No high pressure."
cindy D.
leawood, kansas
"Serviceman was on time, polite and knowledgeable."
karissa C.
kansas city, missouri
"The service guy who came out to inspect our poorly operating A/C seemed to know what he was doing - confident in him. But since it was a particular issue he called in an expert from your office in that issue - very impressed with that. Had to get a new unit and Austin was very knowledgeable and thorough in explaining our options. They were able to get a crew out the next day and we were again impressed with the whole install crew - professional, courteous, did a great job!"
john O.
kansas city, missouri
"Luis did a thorough check and answered all my questions about the service and equipment."
marn J.
kansas city, missouri
"Daniel, the tech, was great. I'd like to be clear on that. He was friendly and capable. However, I was told at my previous service call that my thermostat was under warranty and i might as well replace it--since it would be no cost. So, i agreed. Turns out, I was charged $179.00. I would nevER have replaced the thermostat with this cost--the one they installed was fine. Also, I was not called before the tech arrived as promised. So, overall, not happy at all. I was misguided that the replacement thermostat would be no charge and someone would "swing by and install real quick" when i came in. I was encouraged to call in to office while Daniel was still here, but got a "nothing we can do" answer. ;("
todd S.
olathe, kansas
"The technician was very friendly and did a good job. However, when I scheduled my appointment, I was given a time window of 12:00-2:00. I made plans later in the afternoon based on that window. I was called the day before my appointment and a message was left stating my window was 2:00-4:00, which would make it almost impossible to make my other plans. I called back to confirm my appointment time and was reassured it was still listed as 12:00-2:00. The technician arrived at my house at approximately 3:00 and I had to cancel my plans for later that day. It caused me some problems. I would be more satisfied if my time frame would have been kept at the original scheduled time."
ray H.
olathe, kansas
susan K.
kansas city, missouri
"Nice guy, very professional"
david V.
kansas city, missouri
"Technician arrived on the early side of the scheduled 2-6 p.m. window which was a first. My previous experiences haven't been so positive (no calls, no shows), Mike was very thorough with the inspection and would request him for future maintenance."
andrew C.
grain valley, missouri
"Got tune up and capacitor needed changed. Quoted me at 360 for a $70 dollar part. Thats $300 worth of labor when he was already in the unit. Takes less than 10 minutes to change. Im gonna a change myself."
john L.
kansas city, missouri
"Good service."
mark P.
blue springs, missouri
"Keeping the units updated with new parts so we can make them last longer. Also installed a nest thermostat for us."
david C.
lees summit, missouri
thomas H.
prairie village, kansas
"Very thorough"
chuck L.
blue springs, missouri
nick E.
independence, missouri
nancy C.
kansas city, missouri
"trust this technician from previous jobs"
gae G.
kansas city, missouri
"Did a thorough job and explained everything in detail, letting me know what portions of my system will likely need attention next time since I declined doing any additional service at this time."
rosa C.
kansas city, missouri
"I called about a/c stop working on a Sunday,about 15 min. later Logan called,said he would be here in about 15 min., he got here in 13 min.Replaced the part that wasn't working in no time.This is the fastest service I ever had,and it was on a SUNDAY!"
lois R.
mission hills, kansas
"Ron spent lots of time making sure everything was working perfectly"
bill M.
blue springs, missouri
john D.
kansas city, missouri
"Great service and takes the time to answer my questions"
bill R.
sibley, missouri
"Mike was thorough, friendly and gave me a summary when he was done."
brendan K.
overland park, kansas
"Options seemed overly expensive and work is to be scheduled some Time in the futur"
mary E.
kansas city, missouri
zane P.
mission hills, kansas
"Weak on instructions to operate."
melinda G.
roeland park, kansas
rosa L.
independence, missouri
"the service tech.(Ivan) was friendly and helpful answering all my questions. I would like to request him again for future appts."
allan B.
kansas city, missouri
gary J.
overland park, kansas
"Sam was on time and did a great job."
chip C.
kansas city, missouri
paul B.
kansas city, missouri
"Tech visit went well."
melvin miller M.
kansas city, missouri
peter L.
kansas city, missouri
ben I.
overland park, kansas
"Logan's service -"9" A "5" for Harris' policies. A service call of $99.00/$84.00 to ring the door bell is a bad policy. Especially, when the furnace was installed last Fall and is still under warranty. At the time of the installation, I was not informed that turning off the furnace switch would damage the computer interfacing with the thermostat and shutdown the AC/furnace. I was charged $84.00 for the latest service call. Bad policy."
judy M.
kansas city, missouri
"My technician seemed distracted"
cynthia S.
kansas city, missouri
"A young tech came to my house without the proper instructions or supervision for the job. The result was that a coil was placed in the wrong unit and the whole system failed / blew a circuit board/ suggested I pay for additional labor"
vida B.
blue springs, missouri
"Original tech did not call as he said he would which might have obviated a lot of the issues that happened. For the install, the first tech arrived at 9:30 for a 9:00 appointment. Head tech was later than that and then got called away to deal with a probation issue. At that point I didn't feel comfortable leaving them in my house alone even though I was really getting sick from the heat. After calling Mitzi at 11:30 to tell her there was no work being done, she got Sean there. Mitzi and Sean seemed to be the only reliable people who punctual and efficient. After being a customer for 38 years, the one time, due to my illness, I really needed efficiency, it didn't happen. I ended up passing out from the heat and I am still feeling repercussions from it. Getting literally six satisfaction surveys from you is another example of some "tightening up" your organization needs."
joel P.
kansas city, missouri
"Technician very knowledgeable and helpful and courteous."
alan H.
shawnee, kansas
joe D.
overland park, kansas
"Zach was thorough and answered all our questions. Very helpful."
steve G.
kansas city, missouri
michele F.
kansas city, missouri
"First of all, the young man called before he arrived. You say they will do it, but they don't always. He did. He put the covers on his shoes before he came in. He handled my affectionate dogs very nicely and got right to work. He explained everything and was very courteous."
lynn G.
olathe, kansas
"Yesterdays tech got the system working. This morning the downstairs furnace and therefore the downstairs a/c were dead again this morning. I called in at 10am and was told that a tech would be here this afternoon. It is now 5:40pm and no call from an in route tech."
alan D.
raymore, missouri
"He was very nice about what he was looking for and then he showed us what he found."
mr bunch B.
overland park, kansas
michael M.
leawood, kansas
"Tech didn't where booties in house. Lectured about co decorator as according to him it didn't work. He never checked on the batteries... That was all it needed. Tried too upsell on this item plus other. Tired of tech didn't new thing wrong each time just to upsell. You installed system so it should be fine"
john henry H.
kansas city, missouri
"Mike appeared to do a thorough job, explained any issues clearly. I can't judge his competence of course, but he certainly seemed to be very competent."
lorraine A.
overland park, kansas
kristen D.
overland park, kansas
"Very thorough and helpful."
emily J.
liberty, missouri
john H.
kansas city, missouri
laura G.
leawood, kansas
elvina E.
grain valley, missouri
"Service fee not returned as advertised and rebates were not discussed or offered. KCp&l rebate for efficiency purchased not applied for"
eric B.
lees summit, missouri
thomas L.
overland park, kansas
"He did a good job with the maintenance of my AC unit; however, after he finished he spent time trying to convince me to purchase a now heating and cooling unit that I don't feel I need. Both units are presently working fine."
harold B.
overland park, kansas
"Your technician was outstanding! He represented you well!"
roy W.
leawood, kansas
"Ryan diagnosed the problem immediately and corrected it."
ermon H.
blue springs, missouri
"Good work"
david M.
overland park, kansas
"Michael was the most amazing service tech I have ever had the pleasure to work with. He was awesome. He got my AC working and his dedication to customer service was beyond any expectations. You have a lifelong customer for as long as I have HVAC needs"
lorelle M.
overland park, kansas
"Wish I could remember the techs name, because he was very good and I had confidence in him and his information about my system."
john R.
kansas city, missouri
"on time , check out each unit found a possible problem, explained the problem decided to replace part ."
jim W.
parkville, missouri
"Technician was very thural and explained everything he checked and items recommended for improvement. I.e. power surge failure, etc."
keith C.
kansas city, missouri
judy P.
lansing, kansas
"He was thorough and explained what I didn't understand."
maggie S.
kansas city, missouri
mark B.
independence, missouri
"Very professional and personable technician. Explained what needed to be done and listened to my concerns and observations. Detail oriented and thorough work."
yvonne S.
kansas city, missouri
kathy M.
mission hills, kansas
michael H.
overland park, kansas
william D.
overland park, kansas
"The technician was courteous and explained the problem and made the repair promptly. He was very helpful."
james O.
overland park, kansas
"Frank removed old faucet and installed the new one. He did the same with our main bathroom. He was very efficient."
virgina C.
blue springs, missouri
"Courtes answered my questions worked like he knew what he was doing. Pleasant experience."
paul R.
kansas city, missouri
"Dalton listened to what I observed with the system and he worked at diagnosing the issue at great length and effort, he was determined to solve the problem and he did and it has been working perfectly. I do wish that a reimbursement could be made for the previous service call made on 07/13/2019 that could not solve the issue."
donna B.
belton, missouri
"Ivan did a great job. He was on time and checked out our system and answered all my questions."
calvin B.
olathe, kansas
"The air conditioner installed by Neil Harris cools the house without removing the humidity. The blower is twice as loud as the one on my previous system. The lead installer gave very little instruction about using my new thermostat."
andrew M.
leawood, kansas
"Appointment was confirmed by e-mail several weeks ago for between 12 and 2. Learned at 2:00 that this was an error and it was 12-6 (technician arrived after 5:30). No explanation for why you could not have sent a corrected confirmation e-mail when you realized the error (which I understand was probably a couple weeks ago). The voice mail left shortly before the appointment was not received before the appointment time. No recognition that people have other things to do an Saturday and that finding out at 2 that an appointment will be almost 4 hours later than you had confirmed is very inconvenient. This was very poor customer service. No issue with the technician."
carol K.
overland park, kansas
john E.
kansas city, missouri
"Kevin was great"
sammie M.
lake lotawana, missouri
"Kevin did a great job finding the issue and taking care of it."
daniel L.
leawood, kansas
"Quickly diagnosed and solved issue"
eileen H.
kansas city, missouri
eric S.
overland park, kansas
"Daniel was prompt, professional and his finished work of installing the new A- coil was neat and thoroughly tested before leaving the job."
melvin W.
kansas city, missouri
shaun M.
westwood, kansas
"Knowledgeable technician."
david B.
pleasant hill, missouri
"Very professional good service very thorough friendly What else could you ask for"
demetria P.
kansas city, missouri
"Customer service was great. All of my questions and concerns were answered by the sales consultant and technician."
carolyn O.
overland park, kansas
"Jason and Deavin showed up on time and were very professional in doing their jobs. they treated me with respect and were friendly."
vicki B.
overland park, kansas
"I was blessed by the technician."
gregory G.
kansas city, missouri
"Issue wasn't repaired. Told I needed a $850.00 wireless thermostat or needed to rewire current thermostat due to issues with current wiring."
teresa W.
overland park, kansas
"Josh took time explaining what he found that needed to be repaired and explained the why to us."
michael H.
kansas city, missouri
"Prices for repair service were outrageous...over $250 quoted to replace one 3 PVC elbow by HVAC tech. Plumber showed up only to tell me he cant service my Rheem Tankless water heater...wasted time as the model was provided at time of appointment booking"
paul D.
kansas city, missouri
lee M.
prairie village, kansas
howard K.
blue springs, missouri
"I found the service man knowledgeable. The reason my score is NOT a 10 is that I would a more clear explanation of the condition of my AC unit."
john G.
leawood, kansas
john H.
lenexa, kansas
dawn D.
shawnee, kansas
"I asked for a bid for a new unit. When I scheduled the appointment, I gave them my husband's phone number. It wasn't passed on, they still called the house number. I never did receive the bid after they came out. Just nothing."
tim W.
overland park, kansas
"friendly and infromative"
gloria G.
overland park, kansas
"I think I was overcharged. Yes, it's my decision to have spent what I spent but I really wasn't expecting to pay $20K So either Zack is a really good salesman or I'm just a sucker."
wilma W.
linn valley, kansas
"Disappointed about finance option. Then a few hours later was quoted about 1/2 of the cost you quoted"
david K.
lenexa, kansas
"Would have liked to have known more about exactly what system checks and routine maintenance was going to be performed or were included per my type of annual service agreement prior to the work being conducted."
judi H.
independence, missouri
suzanne W.
kansas city, missouri
craig N.
kansas city, missouri
virginia G.
kansas city, missouri
"Dalton was sensitive to my personal situation and came up with the most devomical resolution without trying to sell a whole new system"
mike G.
kansas city, missouri
"Fred was thorough and explained what was doing."
diane B.
prairie village, kansas
brett S.
olathe, kansas
"Good, but I still haven't received the quote I requested via e-mail."
chris W.
olathe, kansas
"Not reliable within time parameters given. I am worried about the ability of the technician. Since I have been a customer, your customer service has slipped. I will price out other companies for sure."
elbert C.
kansas city, missouri
"On time great technician great communication"
richard M.
independrence, missouri
"Hard working crew"
judith B.
raymore, missouri
"Fred never rushed anything. Appeared to be very thorough in everything he did."
dennis M.
grandview, missouri
linda B.
leawood, kansas
phil B.
mission, kansas
"First time to the house and it took 2 hours to check both furnace / ac unit, clean ac unit. Were unable to diagnose issue with air temp going into house not being 20 degrees cooler than intake air. have to have a 'Service' tech out now which is additional charge. Also was suggested to spend $500 on the spot for blower wheel clean and new capacitor. biggest plus was personable attitudes."
andy C.
gladstone, missouri
"very thorough"
paul R.
kansas city, missouri
"Technician was friendly, but his diagnosis was incorrect. A second opinion from another company confirms this. The compressor should not run on it's own without the fan on the outside unit and without the air handler in the basement running. And later in the day the unit failed and we had no a/c at all."
john P.
olathe, kansas
"Service provided was very good. explained what tools/meters/parts did when asked. gave helpful suggestions to prolong life of units."
jeffrey K.
overland park, kansas
"Sam was on-time, courteous, and thorough."
richard P.
overland park, kansas
kathy T.
prairie village, kansas
"Sent request on a Friday evening. Technician here around 9:00 AM Saturday. Very pleased with that response. Got my central A/C back on within an hour and explained options for a long-term solution. Very pleasant skilled expert."
kevin R.
independence, missouri
"Good work, good customer service, very knowledable."
chris R.
blue springs, missouri
"Excellent service"
grant M.
overland park, kansas
"Nice person told how to save on new ac"
phillip M.
kansas city, missouri
"Quick response. Got here on time. Diagnosed and fixed the issue without throwing a big sales pitch for a new system."
carolyn O.
overland park, kansas
"Josh was thorough and explained things as we went along.."
ethan H.
mission, kansas
"Email said 12-2; no word by 2 so I called; dispatcher said running late. Tech showed up at 4."
donna F.
kansas city, missouri
"Service person had a trainee with him. Both very friendly, considerate. They did not have information as to the location of the equipment - carrier is in attic over garage. This happens about every other time that a technical comes for a AC regular check up. Could that be put in customer information file?"
martin E.
overland park, kansas
dale H.
overland park, kansas
"Complete check up of A/C system. Air cleaner need a new bulb. Otherwise all seem to be in good shape.."
pat N.
lenexa, kansas
"on time"
laura sandfry S.
olathe, kansas
phillip J.
blue springs, missouri
"he was not as professional has some in the past. He asked my opinion on other things that had nothing to do with what was doing."
rosa C.
kansas city, missouri
macon J.
kansas city, missouri
"The technicians did a good job and were thorough in their explanation of the tasks performed so I knew what to expect."
katherine S.
lee's summit, missouri
dr. sharma S.
fairway, kansas
"Michael was very courteous and worked hard"
robert M.
lake tapawingo, missouri
"Because of technician"
kim O.
mission, kansas
"Frank was very efficient, courteous and professional. He worked quickly and did a great job of installing my new 50-gallon hot water heater."
fred D.
kansas city, missouri
"The technician was fine but I don't think the thermostats are regulating the house correctly. We had a zone ductwork system put in with two thermostats and I think the AC runs too much. It is a 13 year old AC."
mike L.
lee's summit, missouri
"Very nice Tech. Sold us a new part but didn't have the right one in his truck so had to come back. When he came back still didn't have the 5 yr warranty one I paid for but verbally told me he would give me 5 yrs warranty. The part he put in was a 1 yr part. Concerned this is not recorded on our record."
larry K.
blue springs, missouri
evan Z.
kansas city, missouri
"Technician was professional courteous and efficient with his time on-site."
mylon M.
kansas city, missouri
mary B.
blue springs, missouri
margaret W.
overland park, kansas
"He showed me what he thought was the problem, but was not equipped to fix it, because he didn't have any tape to hold the copper pipe in place with the cvc plumbing drain. I bought tape and fixed it securely and paid $99.00 for him telling me. Turning on AC the fix was secure but water still coming out under heating air conditioner unit. It must be fixed before house can sell and I cannot afford to pay unless problem is fixed. I need help, Please!"
mr redfern R.
overland park, kansas
"He on time and the work that was performed was very good."
kevin S.
leawood, kansas
"Eduardo was knowledgeable and transparent with the current and potential future issues."
steve W.
prairie village, kansas
leon S.
olathe, kansas
"This was a followup to a previous service where the complete service was not completely performed. Chris completed the previous service request. I am dissatisfied as I was charged a second service call. I am satisfied that the a.c.now works properly. In the past year I have called Neal Harris several times to repair my furnace. It took three trips to get the furnace repaired. As you are well aware, furnace repair is not cheap. So while I'm very satisfied with the work Chris performed i am just as unhappy that the one thing I asked the previous tech to do was not done and then I was charged another service charge."
tim G.
kansas city, missouri
"The information Kevin provided was thorough and relevant."
matt N.
prairie village, kansas
"Technician needed to go get a pipe to get everything reassembled, otherwise, it was great."
jeff W.
blue springs, missouri
"Technician showed up 7 hours after my window. I had to call to get updates until the tech called before rolling my way."
karole T.
kansas city, missouri
"Greg and Sam worked very hard to install our air conditioner in very hot and small quarters. They done a great job under these conditions!"
paul A.
overland park, kansas
"First, Im an old management guy who worked with over 1,000 folks and I view things a little differently than many - Im constantly evaluating. EVERYBODY I cane in contact with was superb, starting with Wendy, who took my calls and was incredibly patient. Then there was Mike, one of your supervisors, who understood exactly what I needed and immediately chose Chris to handle the project. I cant possibly say enough positive things about Chris - he is superb! So, you are a wonderful company!!!"
ken M.
kansas city, missouri
"Sean did quality work, but can sure get wrapped up the hoax of the moon landing and the hoax of the international space station. Doesn't believe astronauts could have radioed from the moon, because he can't get a cell phone signal in central Kansas. Sam is a very nice guy, but he apparently didn't know what the hell he was doing. He kept releasing refrigerant into the air to correct the "over charge condition." Another tech had to come out the next day to refill the refrigerant. He said the system was NEVER over charged."
tom C.
kansas city, missouri
"had to call to find out information regarding part and service"
frank R.
lee's summit, missouri
"Very educational. I learned a lot about both the units and what makes top quality installation."
hall H.
overland park, kansas
roy W.
lenexa, kansas
"James provided excellent service."
doug B.
blue springs, missouri
elizabeth S.
overland park, kansas
richard K.
raytown, missouri
"he was alert to the problem and wanted it vixed"
anne G.
kansas city, missouri
"The technician did a fine job. I was disappointed that no one contacted me in the spring to schedule an appointment. By the time I remembered, the earliest appointment was a month away. Also, in spite of multiple conversations with the scheduler, the dispatcher on the day of the appointment didn't notice that I had an attic unit until I reminded him when he called. Then the 11am limit was barely reached."
donna M.
mission, kansas
"Corey was very informative and answered all my questions."
tracy J.
leawood, kansas
"He was wonderful!"
connie S.
gladstone, missouri
"The technician gave us more than 100 percent and spent a lot of time in the hot sun."
penny W.
independence, missouri
"Justin was very knowledgeable and answered all my questions. He was courteous and helpful."
liesl W.
lee's summit, missouri
"Jeffrey told several lies and said we needed to replace our 3.5 ton a/c unit due to its age and being an R22. He first said our a coil was bad, then said the unit was low on coolant. I knew it was low and just needed a boost. That was the reason for my call in the first place. He then lied and said r22 was $250 per lb. I have a degree in chemistry and I'm not stupid. He wrote on my ticket that it would cost $1000 to boost the level. I asked him what the gauges were reading, how many lbs low, and he could not answer. I am an Advanrage Plus customer that has always had routine maintenance. I contacted another hvac company who came out the next day and found the a coil to be fine but it was low on coolant. They suspect Jeffrey drained off coolant due to the fresh oily substance on the line. He showed my the evidence and added coolant. I would like a refund of my $84 and I want to drop my Advantage Plus. I would like a refund for the maintenance that has not yet been provided even though your techs have made 4 trips to my house in the past 3 months. I don't like to be lied to and if I do not hear a response I will turn to social media and express my warnings about your company."
nancy K.
independence, missouri
"Chris was very professional & gave me some good advice. He seems very knowledgable."
richard P.
kearney, missouri
"Excellent service, prompt arrival."
harold B.
overland park, kansas
"He was very thoroughly with his work. He gave me confidence!"
deborah P.
kansas city, missouri
"Frank was very professional and polite. He explained everything very clearly and then proceeded to install my new hot water heater. I very much appreciated his genuine and friendly style."
steven C.
parkville, missouri
"As expected, professional and polite."
thomas C.
overland park, kansas
"knew his job well--fast, cleaned up, professional...excellent representative of your company!"
cecil L.
smithville, missouri
"On time, knowledgeable and business-like."
kelly W.
grandview, missouri
"I'm giving this rating because I was told that my TXV was going bad, had to pay out more money for a second opinion, which I found was not the truth, wrong diagnosed on Neal Harris Tech which cause me needless money that I spent out to see if this was true or not, before almost paying $800.00. This is why you will lose good customers by trying to get more money from people. I'm so disappointed in Neal Harris, I thought they stood behind honesty and not fraud."
mike S.
stilwell, kansas
"Justin was pleasant to work with, and willing to help me in working with Ferguson supply in identifying the right parts for the shower. He worked steadily and very hard to finish the job"
rachel W.
kansas city, missouri
"They were on time and professional as usual."
lori H.
overland park, kansas
"Billy answered all of our questions, was very knowledgeable including where equipment was made, and doing price comparisons, and not pushing at all."
keith M.
kansas city, missouri
"Technician did a good joy, inspecting, and cleaning my unit I have some problem w/ billing, and take me several call to to keep it straight ."
bradley F.
overland park, kansas
"They did exactly what they told me they were going to do."
marshell L.
kansas city, missouri
"Technician was professional and knowledgeable about my ac."
clay L.
lenexa, kansas
"They communicated very timely and efficiently with me prior to my appointment. My service tech was very timely and communicated his findings well."
longview church C.
lees summit, missouri
"the technician was very knowledgeable and friendly."
jamie E.
overland park, kansas
"I don't know why your units and labor quotes are so expensive . similar job I can get for 2,500 less. Even with as costco member I don't see any savings. I will follow up with Cotsco."
james S.
lees summit, missouri
jody M.
lee summit, missouri
"Because he cleaned anf serviced tha A/C which hasn't happened in the last few years."
alison M.
olathe , kansas
"Easy online scheduling, informed of how to solve problem, everything explained well"
joe T.
village of loch lloyd, missouri
"Josh was very polite and worked quickly but he wired one of our outside compressor units incorrectly. This trip the breaker and cause us concern that the part he indicated to be marginal (compacitor sp?) was ok before he erred. This delayed us for an appointment. This was a second time we have had an inexperienced tech for the semi annual tune up and something was broken."
john N.
overland park, kansas
"Byron was very knowledgeable, helped to explain things in a manner that we could understand easily. His recommendations were well thought out and reasonable."
ken C.
raytown, missouri
craig W.
overland park, kansas
"On-time, efficient, friendly, unobtrusive."
richard C.
overland park, kansas
carole K.
kansas city, missouri
joe D.
gladstone, missouri
"The technician explained everything in an easy to understand manner."
rebecca H.
overland park, kansas
"Helpful answering questions, getting the right system for our needs/wants"
mr ochs O.
overland park, kansas
marsha I.
kansas city, missouri
"On-time service, knowledgeable."
martell J.
overland park, kansas
"technicians were very professional"
claire H.
overland park, kansas
benjamin H.
kansas city, missouri
"Arrived on time; helped me carry a vanity top to another room; quickly finished replacing the turnoff valves"
greta H.
lake tapawingo, missouri
"Almost great. Had a hard time getting an appt. No fault of Mike."
maria K.
kansas city, missouri
jeanne S.
blue springs, missouri
lynny G.
overland park, kansas
"Very professional! Very knowledgeable! Found the problem right away."
suzanne S.
prairie village, kansas
bill ann mccort M.
olathe, kansas
"Zach did a great job. Most of the Installation was very good. The Humidifier was partially put in and the technician said he would be there the Monday to with an electrician and the part he did not have with him. He never showed. It took a call to Zach and another week before the installation was completed."
mary S.